Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
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9.7 119 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is in one of Shrewsbury’s most sought-after postcodes, thanks to its idyllic rural location. The charm of the views can be enjoyed from many of the en-suite bedrooms in this beautifully appointed former country house, with some ground floor rooms benefitting from French windows leading to private patios.

The home is proud of its local reputation and offers clinical expertise in many areas, including palliative, respite or specialist complex care for those people living with dementia and other conditions.

Morris Care has developed its own ‘Cedar Philosophy of Care’ which focuses on the personal, emotional and social wellbeing of residents as well as their medical healthcare. This holistic approach means residents can feel listened to, calm and content and families are reassured that loved ones are both safe and happy.

Good nutritious food plays an important part in everyone's lives and the home's dining room provides an elegant environment for residents to enjoy fresh, home-cooked meals – and families are always welcome to join and dine with loved ones.

The social life coordinator plans a stimulating activity schedule with something to interest everyone. From gardening club and summer BBQs to day trips to local attractions like the British Ironwork Centre. The social life coordinator also arranges for a range of regular visitors, from talented musicians and performers to local school children and community-spirited events.

Residents also enjoy the landscaped gardens, bright, relaxing lounges and the wide range of other facilities such as the purpose-built cinema area, hairdressing salon, vintage tea room and sensory spa.
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Care Provided by Isle Court Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Isle Court Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Isle Court Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Claire Harris (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (80)

Isle Court Nursing Home Reviews (119)

9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.667) out of 10, based on 55 reviews in the last 2 years.
Over all time Isle Court Nursing Home has 119 reviews.

Overall Experience
  • 104
  • 8
  • 2
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Date Published
  • 119
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  • 55
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Reviewer Connection to Isle Court Nursing Home
  • 48
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  • 8
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  • 7
  • 4
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  • 4
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  • 2
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  • 1
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Total of 119, showing 1-20
Review from Wendy Z (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked after my mum for 10 years until her dementia made it unsafe to be at home. I dreaded mum going into a home, but I couldn't have wished for a more caring and lovely place. She has settled well and is looked after so well by everyone.
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Review from Sarah N (Daughter-in-law of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were extremely upset with the lack of care at Isle Court .
My 95 yr old father in law was admitted on August 8th 2025 and died on 14th September of Bladder cancer .
On 26th of August I visited at 5.30pm as his granddaughter who had earlier informed us he was crying in pain .
On arrival some
of the staff, who had been severing supper to the residents , were eating food from the trolley.
My father in law had not been given any food . When asked for his meal they did bring him a small tea plate of food which he devoured hungrily. A nurse came into the room and he had been crying in pain . She informed me he had been given 30mg of codeine in the morning for pain. I told the nurse that this in my opinion is not suitable pain relief for aggressive cancer .
She also informed me he had not had lunch as he was asleep and didn't know if he had breakfast. No food that day if I had not visited . Its heartbreaking !!
There lots of other issues eg drink not at hand and no duvet.
Reply from Rachel Ellis, Regional Support Manager at Isle Court Nursing Home
We are very sorry to hear of your experience at Isle Court whilst your father in law was a resident with us. We are in the process of fully investigating your concerns and the senior leadership team…read more
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Review from Claire L (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't recommend this nursing home enough nothing is to much trouble very clean modern. Care is to a very high standard. Felt at ease that my mum was being well cared for and knew she was safe and would not come to any harm. Always involved in in activities which she found fun and joing in as a group
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Review from M M (Friend of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1) First class reception staff - outstanding. Discreet. Helpful + understanding.
2) Care staff also - very good, kind, helpful, guide to understand needs.
3) Food and drink: High standard. Civilised. But 'single type' of user makes mealtimes together depressing. Cecily allowed dogs and had a nursery
onsite and allowed mingling of beginning and end of life experience. Kitchen kept forgetting non-meat eater.
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Review from N B (Son-in-law of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything here is excellent,the staff go above and beyond to make sure all residents are safe and well looked after,we couldn't ask for more,it's like a five star hotel,rather than a nursing home.what a fab team you all are,a credit to the company,keep up the great work.
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Review from J O (Friend of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing place to take your family/ loved ones requiring long term or respite care needs. A very clean environment that prioritises the physical, emotional, and social needs of the residents and does well to support staff. Would highly recommend
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Review from P B (Son of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom came into Isle Court from hospital she instantly went from being a patient to a very happy guest. The staff were fantastic, caring and supportive. Mom was so happy and looked after and I will always be so grateful to Isle Court, the team and the management.
Our visits were a pleasure and it was
so wonderful to see Mom happy and content.
Highly recommended
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Review from S S (Daughter-in-law of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from the nursing, support and management teams. I was so impressed with the care given, the food, activities and standard of the room. The Isle Court team made a difficult time more bearable. Thank you.
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Review from J K (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Isle Court for over a month. We couldn't have hoped for a better transition. Everyone has been amazing. Very helpful, welcoming and kind and caring. We are very happy that Mum has settled in so well. She loves going in with the varied activities. Reception always gives us a friendly
warm welcome. Mum enjoys all the food. The kitchen even made her a birthday cake. Thank you to everyone.
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Review from H L (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Isle Nursing home have been wonderful with my mum. She has been very happy since arriving. The staff are lovely and friendly nothing is too much trouble.
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Review from K D (Husband of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for more care and attention if she were in a 5* hotel. No faults whatsoever. My wife was very happy here and as a family couldn't wish for anything more.
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Review from Dave P (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know we all get the same image when we hear the word care home. Nothing could be further from the truth when you walk into Isle Lane for the first time. My very first thought was wow it's like walking into an hotel not what I was expecting at all after a previous experience. From the girls on reception
to the staff cleaning the corridors and rooms, everyone has a warm welcome and just make you feel comfortable with the surroundings. The care team do a fantastic job nothing is too much, you ask and they will do their very best to sort as soon as possible. The management team seem to have an open door policy which works as you are only there for a short period of time while visiting. Well done everyone at Isle Court you made my dads last few weeks very happy for him.
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Review from Philip H (Son of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care/nursing home. Residents treated with respect and dignity with a wide range of activities.
Rooms, whilst clean and tidy are showing signs of age with regards to furniture.
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Review from A F (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Isle Court is a superb care home. Extremely professional and caring both to their clientele and visitors. My mother receives top quality care and I know she is safe. The staff are a credit to their profession.
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Review from Charlotte F (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Isle Court in Shrewsbury provides exceptional care in a warm and welcoming environment. My mum is very well cared for, and even though she prefers her own company, the staff gently encourage her to participate in activities, fostering a sense of inclusion. The food is excellent, and I've been consistently
impressed with the high standards of personal hygiene assistance my mum receives. The home and its facilities are impeccably clean. The staff are incredibly friendly, always greeting me and my family with a smile and making us feel welcome. Their dedication and genuine care are evident in everything they do. Isle Court is a place where residents are treated with dignity and respect, and I'm truly grateful for the peace of mind they provide.
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Review from Natalie J (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last few months my mum and our families lives have been turn upside down due to her illness, making the decision to place my mum in to a nursing home was the hardest decision we have ever had to make!! my mum was a fit active independent lady who lost her health and mobility in a short space
of time. From the minute mum arrived at Isle court until her final minutes and after she was treated with love, empathy and dignity and with the highest level of care. All the staff we met on my mums journey were exceptional from the manager to reception to health care, to nurses to cleaners and the kitchen / stewards they were all amazing the love and care they provide to us as a family was truly outstanding I can not express how grateful we are to you all. You have made the hardest times of our lives bearable with the kindness love and support you have all shown to us we will always be forever thankful to you.
You truly are amazing! Thank you
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Review from M P (Son-in-law of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we never wanted mum or dad to live in a care home, unfortunately we exhausted all options to keep mum safe at home due to her living with Dementia. But now as a family we are all completely thrilled with mum's progress since moving into Isle court. She had spent many weeks in & out of hospital
& we didn't hold out much hope going forward. Now she is a different woman, she has picked up so well, vibrant & full of life again. She tells us all how she loves her new home, she feels so comfortable in her own room with everything she needs on hand. The staff are excellent & so respectful towards her. As a family we have no worries knowing she is being cared for 24/7 . Nothing is too much trouble, she is very well cared for & we always feel so welcome by all the staff, whatever their role within the home. This is a very well led home with such dedicated people, beautiful home inside & out. The future is now much brighter.
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Review from S J (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Despite being hours from dying, anticipatory medicines were not administered to my mother despite being asked for by myself. Instead, the nurse stated that she was looking up protocol and did so for more than an hour. My Mum had lapsed into unconsciousness by the time she did come to check on her. The
same nurse did not telephone a different family member, when the call to mine informing me of a deterioration was missed. (It was usual for the other family member to receive a call.) The staff range from being excellent to being indifferent, some even rude. There is a language barrier issue with many staff. Staffing is also inconsistent leading to confusion or lack of knowledge regarding appropriate care. For example, one staff member asked if I would encourage my mother to eat. I had to explain to her that she did not want food as she was dying. She seemed to be unaware of her status. Short staffing is evident.
Reply from Claire Harris, General Manager at Isle Court Nursing Home
Thank you for your review, despite the rating and comments. We as a home have tried to reach out to you on several occasions to discuss this with no joy. End of life care we know many people don't…read more
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Review from R E (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We never ever thought my mum would have to become a resident of a nursing home. Working full time and very active lady my mum has had excellent care from the moment she arrived here. She has been treated with respect and dignity which has helped us as a family on this journey. The management and staff
are exceptional.
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Review from Rob P (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, lovely rooms the staff were excellent from the reception staff, nursing, caring, cleaners and kitchen staff all very nice and caring. Please pass on to staff what a great job they do. Thanks.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Isle Court Nursing Home is calculated as follows: ( (554 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) + (14 Poors x 2) + (26 Very Poors x 1) ) ÷ 652 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 Oct 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (7)

Claire

Claire Harris

Job Title: General Manager Joined: 2019

Claire has worked in the health care sector for 15 years, she started as a carer working in the community but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely and we can provide you and your loved one with a tailored care package.”

Helen

Helen Caruso

Job Title: Clinical Manager Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"

Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home

Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.

Charlotte

Charlotte Jeffreys

Job Title: Head Housekeeper

Charlotte manages the Home's domestic team and cleaning service, ensuring a clean, tidy and safe environment for our residents, their families and our staff.

Sarah

Sarah Sproston

Job Title: Team Leader Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years, Sarah is responsible for staff training and works along with the Clinical Deputy Manager.

Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.

Frequently Asked Questions about Isle Court Nursing Home

What types of Care is Isle Court Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Isle Court Nursing Home have?

There are 80 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Isle Court Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Isle Court Nursing Home to the centre of Shrewsbury?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Isle Court Nursing Home to verify any information. View our terms and conditions. Isle Court Nursing Home has an Enhanced Service - more info.