Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
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9.7 112 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is in one of Shrewsbury’s most sought-after postcodes, thanks to its idyllic rural location. The charm of the views can be enjoyed from many of the en-suite bedrooms in this beautifully appointed former country house, with some ground floor rooms benefitting from French windows leading to private patios.

The home is proud of its local reputation and offers clinical expertise in many areas, including palliative, respite or specialist complex care for those people living with dementia and other conditions.

Morris Care has developed its own ‘Cedar Philosophy of Care’ which focuses on the personal, emotional and social wellbeing of residents as well as their medical healthcare. This holistic approach means residents can feel listened to, calm and content and families are reassured that loved ones are both safe and happy.

Good nutritious food plays an important part in everyone's lives and the home's dining room provides an elegant environment for residents to enjoy fresh, home-cooked meals – and families are always welcome to join and dine with loved ones.

The social life coordinator plans a stimulating activity schedule with something to interest everyone. From gardening club and summer BBQs to day trips to local attractions like the British Ironwork Centre. The social life coordinator also arranges for a range of regular visitors, from talented musicians and performers to local school children and community-spirited events.

Residents also enjoy the landscaped gardens, bright, relaxing lounges and the wide range of other facilities such as the purpose-built cinema area, hairdressing salon, vintage tea room and sensory spa.

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Care Provided by Isle Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Claire Harris (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Isle Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isle Court Nursing Home Reviews (112)

Total of 112, showing 41-60
9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.706) out of 10, based on 53 reviews in the last 2 years. Over all time Isle Court Nursing Home has 112 reviews.

Overall Experience

  • 98
  • 8
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Date Published

112
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Review from Debra F (Civil Partner of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently in her second period of respite care at Isle Court. Isle Court is set in beautifully maintained gardens and the home itself is warm, welcoming and immaculate. As you arrive you receive a professional and friendly welcome from reception staff.
Every member of staff at the home
are welcoming, friendly and happy to help.
The care provided to my mother is person-centred and responsive at all times. The support and care is also provided to visitors and relatives, making this a wholesome experience that cannot be faulted.

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Review from P B (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received warm and loving care from the kind staff at Isle Court Nursing Home. The reception staff are always welcoming and helpful, also booking in additional services such as nail and hairdressing when requested. The care team in the unit are kind and helpful and personable to residents.
Residents appear to be well fed and cleanly dressed when visited.

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Review from Caroline P (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place for my father-in-law to be, Isle Court is such a bright and happy environment. After a hospital stay and coming here for initial respite to now permanent placement, as a family we were worried about how things would work out, never having been in this position before of having
to deal with the nursing home environment. We are just amazed by the wonderful care and compassion given to him, right through from the manager to the handyman, to mention only a few of the wonderful staff here. Everyone is just so lovely. And genuinely care about him just like a family member.
Nothing is too much for them, every single detail is taken to ensure he is happy here.
The food is top-class, homemade, nourishing, and delicious. My father-in-law even enjoys his weekly tipple of a glass of red wine with his Sunday meal.
Set in the most beautiful setting with pretty tranquil gardens with stunning views. I would give it 10 stars if I could.

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Review from Julie A (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my dad arrived at Isle Court Nursing Home, I knew I was placing him into the caring, loving and professional hands of the staff in a clean, comfortable environment. My dad was in the nursing care of the home for just over two years and in that time, I observed the compassion, patience
and personal care Dad, 'Daddy', received.
We visited regularly and we, ourselves, were treated just like Dad, as part of a large 'loving' family. As 'Daddy' was approaching end of life, we sat with him and members of staff sat with us also, sharing in their sadness too. I would like to add, with sincere thanks to the catering staff for providing such excellent nutritious food according to my daddy's requirements.

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Review from Carol H (Relative of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Isle Court is not what I expected a care home to be like. It's like walking into a top-class hotel.
All the staff are friendly and helpful and nothing seems too much trouble.
It makes me more comfortable leaving a family member there.

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Review from D P (Grandson of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from all the team at Isles Court. Every time we visit everyone is always polite and clean! Great place to come and spend time with my grandad who seems very happy with everything.

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Review from C H (Friend of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Today at 11.30 my friend was still in her night clothes and (natural) teeth uncleaned. No cup from which to drink. The bedside table was sticky and with remains of dead flower heads. A roller deodorant has been behind her bedside drawers for 3 weeks.
I spent two hours with my friend who is bedridden
and unable to move herself. At no time did any member of staff call in to establish if she had any needs. My friend has no means of calling staff, no pendant or alarm button.
Whilst there lunch was served and the care assistant asked if I “could help us out by feeding your friend?”
I was so concerned that I spoke to the receptionist and gave her a list of issues, with the agreement of my friend. I made a complaint last week, again with the full agreement of my friend concerning kindliness and dignity in management of her personal care. No feedback or response and no changes observed. No confidence that this week will be different.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Thank you for your review which has now been published, I can confirm this has been raised to the direct NOK & POA where by these views are not shared and a meeting has been scheduled to discuss.
I can confirm that all issues raised were all initially addressed by the Senior Management team & all departments and subsequently resolved.
As you can see from previous reviews this is not a true reflection of our Excellent Care Home and standards.
We thank you for your review.


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Review from Chris H (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had to go into a nursing home at the beginning of June 2023. When we visited Isle Court, we were bowled over. The approach gives you the impression of a classy country hotel, and the impressions carry on to the inside. My dad was a lifelong birdwatcher, so the location in the Shropshire countryside
was perfect for him.
The staff are all so friendly, and nothing is too much trouble. All of the meals are cooked on-site from scratch, and they make their own cakes and biscuits. The smells coming from the kitchen are amazing. We had lunch with Dad several times, and the food was great, particularly high tea on Wednesday afternoons.
Dad had settled in after three months and made new friends. Sadly, he succumbed to heart failure and died two weeks ago. This wasn't unexpected, but had come sooner than we thought. The support from everyone at Isle Court was invaluable. I can't think of a nicer place for Dad to have spent his last few months.

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Review from C W (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Isle Court Nursing Home for palliative care in early June, she died there on 21st August. Throughout her stay, the staff there were of the highest grade, were terrifically supportive and perhaps, most importantly, warmly empathetic with her individual needs throughout. There
were occasional delays when other crises were occurring and I do not recall her meeting the manager. Thank you!

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Review from S L (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely, the staff are amazing, caring, helpful and kind but sometimes it can be hard to get their attention as they are so busy. There does not seem to be enough staff-to-patient ratio. The residents need time and care which is very difficult if the staff are rushing from one patient to
another. The reception staff are great. Very welcoming, lots of information and advice. They need to be stopped from being pulled in so many directions at once.

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Review from Steven T (Husband of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife entered this nursing home, she has received extremely good care, is well looked after and has started to improve physically at least. She feels safe and is happy to be somewhere that looks after her so well. She has dementia, and all the staff in the home are most welcoming and caring.
It would be unfair to single out any one group or section of people as they all care about the service they give. Personally, I would pay them all more money to retain their services within the care sector. I used to be worried about her, but I am now feeling more confident. Thank you all at Isle Court Nursing Home.

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Review from Valerie J (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Isle Court for 13 months. We were most impressed with the garden, general decor and the size of the rooms. There is a range of daily activities for the residents and a choice of menu offering healthy, tastefully prepared meals. We found all the staff to be friendly, caring
and professional. They were particularly supportive during my mother's last days. We are so grateful that she was able to spend her last happy year at Isle Court.

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Review from Margaret E (Friend of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a friend and to say we were impressed is an understatement.
The welcome at reception was warm to us and we were taken to the room of our friend. It was nicely presented and the care he was receiving was excellent. I would rate it as like a top-class hotel.
When we walked with him to a lounge
we were offered a cup of tea and even a piece of cake.
He told us of activities which were offered.
Since then we have visited another person in another care home but unfortunately, the visit was far less than the standard at Isle Court.
If I ever need a care home then it will be Isle Court for certain.

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Review from Lynda T (Daughter of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was at Isle Court Nursing Home for six and a half months and was very well cared for. Unfortunately, the weekly fees of £1,650 were too much and we had to move her to a less expensive care home.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your review, we were pleased to have had the opportunity to care and support your mother during this time and wish her well in her new home. We will of course pass on your comments to our team.


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Review from Wendy L (Daughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Isle Court Nursing Home following a stroke and worsening of her dementia. As a family, we have been very impressed with the care she has received. She has been treated with kindness and dignity. Standards of care are high, at the same time creating a warm, friendly environment.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for the recent review of your mum's experience at Isle Court, we appreciate the feedback which helps the team understand your mum's experience and helps us to seek to improve our resident services further. The team are pleased to be able to support and care for your mum during her stay and appreciate that she has chosen Isle Court as her home.


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Review from George R (Husband of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am at an age where I have lost both parents and three siblings and have some knowledge of care homes. This is the first time I have been able to tick excellent in every box. Isle Court Nursing Home is a first-class care home and its management and staff are kind, courteous and helpful.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

We value the above feedback regarding your experience at Isle Court, we strive to meet the needs of our residents and to ensure they have the best experience in our care and we are pleased to be able to help and support both you and your wife at this time. Again thank you for your feedback, we will pass this on to the team.


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Review from Hilary H (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Isle Court in a nursing wing for three weeks of emergency respite. Mum was very well cared for and showed respect, kindness and compassion throughout her stay. Mum enjoyed living at the nursing home temporarily. She was welcome to join in daily activities should she wish. There was
plenty of activity going on.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for the review of your mother's respite care at Isle Court, I was pleased to hear that your mum enjoyed her stay and was provided with the care and interventions she needed during that time. I will of course pass on your comments to the team.


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Review from Jane P (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received in her remaining few months was exceptional. I was able to return to being a daughter as opposed to a carer. All the staff were wonderful and so caring to Mum and us, the family. I am so glad we chose Isle Court Nursing Home.
I would highly recommend Isle Court.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your feedback, we were pleased to be able to care for your mother and for us to have the opportunity to help and support your mother and family at this difficult time.


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Review from C S (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Isle Court Nursing Home in March of this year. She was made very welcome and every effort to help her settle in was made. She had a beautiful room with lovely views of the grounds and a door to her own patio area. There was plenty to keep her occupied and the staff were lovely.
Her room and the home in general were kept immaculately clean. At the beginning of October, she became very ill and the nursing care given during her last weeks until she sadly passed away was wonderful. All staff were so kind.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your kind review of our services and the care we provided to your mother during her admission to Isle Court. We are aware this time can be difficult for both our residents and their family, and we were committed to support you all through this period.


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Review from Lynne B (Daughter-in-law of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law initially came to Isle Court for respite care but became quite ill and needed full-time care. The staff were very kind and caring and made his last weeks as comfortable as he could be. We will always be extremely grateful for their professionalism and support during the difficult period
prior to his passing. We would have no hesitation in recommending Isle Court to other future residents and want to thank all the nursing staff for their kindness shown to us as a family and my father-in-law.

Reply from Janet Pannell, Interim Head of Operations at Isle Court Nursing Home

Thank you for your kind review. At Isle Court, our team is committed to helping and supporting all residents during their stay with us, and count it a privilege to have been there to care for your father-in-law during this difficult time in his life.


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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Isle Court Nursing Home is calculated as follows: ( (533 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (17 Very Poors x 1) ) ÷ 629 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 22 Apr 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (7)

Claire

Claire Harris

Job Title: General Manager

Joined: 2019

Claire has worked in the health care sector for 15 years, she started as a carer working in the community but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely and we can provide you and your loved one with a tailored care package.”


Helen

Helen Caruso

Job Title: Clinical Manager

Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"


Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home


Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.


Charlotte

Charlotte Jeffreys

Job Title: Head Housekeeper

Charlotte manages the Home's domestic team and cleaning service, ensuring a clean, tidy and safe environment for our residents, their families and our staff.


Sarah

Sarah Sproston

Job Title: Team Leader

Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years, Sarah is responsible for staff training and works along with the Clinical Deputy Manager.


Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.