Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
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9.7 112 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is in one of Shrewsbury’s most sought-after postcodes, thanks to its idyllic rural location. The charm of the views can be enjoyed from many of the en-suite bedrooms in this beautifully appointed former country house, with some ground floor rooms benefitting from French windows leading to private patios.

The home is proud of its local reputation and offers clinical expertise in many areas, including palliative, respite or specialist complex care for those people living with dementia and other conditions.

Morris Care has developed its own ‘Cedar Philosophy of Care’ which focuses on the personal, emotional and social wellbeing of residents as well as their medical healthcare. This holistic approach means residents can feel listened to, calm and content and families are reassured that loved ones are both safe and happy.

Good nutritious food plays an important part in everyone's lives and the home's dining room provides an elegant environment for residents to enjoy fresh, home-cooked meals – and families are always welcome to join and dine with loved ones.

The social life coordinator plans a stimulating activity schedule with something to interest everyone. From gardening club and summer BBQs to day trips to local attractions like the British Ironwork Centre. The social life coordinator also arranges for a range of regular visitors, from talented musicians and performers to local school children and community-spirited events.

Residents also enjoy the landscaped gardens, bright, relaxing lounges and the wide range of other facilities such as the purpose-built cinema area, hairdressing salon, vintage tea room and sensory spa.

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Care Provided by Isle Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Claire Harris (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Isle Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experience clinical leads.
    We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Isle Court Nursing Home Reviews (112)

Total of 112, showing 21-40
9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.706) out of 10, based on 53 reviews in the last 2 years. Over all time Isle Court Nursing Home has 112 reviews.

Overall Experience

  • 98
  • 8
  • 2
  • 2
  • 2

Date Published

112
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59

Review from P F (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful overall! Clean, smart decor, carers and staff are all friendly and helpful. I feel I could trust them in all aspects of care for my husband. Very good-natured even when this is not always reciprocated. Although my husband is not able to join in activities I saw what a large variety of imaginative
things are on offer. Thank you all the staff.

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Review from E H (Daughter-in-law of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very saddened to say however beautiful, clean and modern this care home is the main important part was very, very poor, the care.
My father-in-law who was on end of life with cancer was left on several occasions (found by family when visiting) in positions of vulnerability and deeply undignified ways.
Waiting and suffering for 30-40 minutes for help to the bathroom, severely dehydrated from lack of fluids and left in pain for hours due to pain relief not being given as per Mar chart instructions from GP. Staff incompetence when giving medications caused staff confusion, when addressed by family they laughed and said we were busy!
Staff telling the family off for buzzing for assistance as not an emergency situation which clearly it was as assistance was needed. The list goes on and however much I think everyone should know, it won't bring our poor Dad, Grandad, father in law back.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Thank you for taking the time to bring this to our attention, we are disappointed that you have had a negative experience. We strive to provide the best possible care to those we support and we have reached out to you, to address your concerns, to which have been investigated and a response has been sent. Your feedback has been escalated to the senior team and once again we apologise for your need to raise concerns.


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Review from S G (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Isle Court 6 months ago and he has been receiving outstanding care from the very first day. Staff are kind, caring and compassionate. They are experienced and know what exactly care means and always treat people with respect and dignity. My father is happy and confident in
himself. Food served there is absolutely delicious and well presented suiting my father's needs. The Manager of the home guides the team very well and she is always available to the families to have catch up. I am happy that I found the right place for my father. I would recommend Isle Court to all who are looking for a care home for their dear ones.

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Review from J E (Son of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very helpful and supportive towards my mum during her stay at Isle Court. All care has been excellent during her stay.

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Review from P R (Stepson of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Isle Court is spotlessly clean throughout and the rooms are spacious and welcoming. All the staff are pleasant and helpful and keep you fully informed and many staff go the extra mile. Some of the communal eating areas resemble a hotel setting rather than a nursing home. The quality of care is first
class and the residents are treated excellently and cannot speak highly enough of the nursing home in general. There are always different activities and entertainment to keep residents who want to partake occupied and happy.

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Review from A J (Friend of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone so helpful with caring, and any concerns we might have always looked into and answered. The receptionists through to cleaners and the kitchen staff were also so helpful and caring nothing is any trouble. We had a time with clothing getting mixed up and I re-did name tags
and put the room number on socks, pants etc. The staff were very helpful in finding her garments for me and staying updated. I'm so pleased with how well she has settled in and made friends so easily.

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Review from L S (Wife of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Isle Court has been very welcoming to my husband who requires 24/7 care. The building and grounds are maintained to a high standard and are a pleasure to visit. The care assistants and staff are very attentive kind and caring. Maintenance issues are resolved promptly. Fees are expensive but we realise
there is a price to pay for quality care and surroundings.

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Review from J C (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleased beyond belief with the care and consideration from all the staff. I can only give all the staff a 5-star review. I couldn't have placed dad in a better environment for stimulation and care. The activities are fantastic as is the food. Well done to all of you at Isle Court.

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Review from I S (Relative of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though I work in the care sector, I didn't know where to start to advise the family on where to place my Great Aunt, an ex-RGN herself, as we don't know the area well anymore, she would love to have had the choice but I think we've done her proud. I went with the most professional Home Manager,
the way she spoke about the home made me realise she was very proud of what she had to offer. The staff are incredibly warm, the home is spotless and most importantly, the residents seem happy to be there, that was the biggest piece of advice I could give my cousin when he selected the home. The setting is beautiful, it feels like a country hotel. It used to be a Morris home, local recommendation was strong because of this.

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Review from Martin B (Son-in-law of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in the care home for only 2 months, during this time she received amazing care from all the staff, who treated her as if she were their own mother. The facilities, in my opinion, are first class, many hotels are not to this standard. The staff were caring and attentive,
and the quality of the food was outstanding. There are plenty of social activities for any residents who wish to partake. Families are encouraged to come and have meals with their loved ones and also take part in the activities.

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Review from Mary H (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of communication I have received from Isle Court at all levels. My mother is treated with dignity and respect and I can see that the staff genuinely care for her.

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Review from T S (Friend of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff with high knowledge of work and support for visitors. Always helpful and friendly. Easy access for residents and reception. I give a good recommendation for this nursing home. Many thanks for your support.

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Review from Elizabeth B (Stepdaughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Isle Court to be wonderful in caring for my stepfather. He was only there for 4 months but had the best care we could have wished for. He loved the food and managed to put some weight on! All the staff were very friendly and extremely caring.

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Review from Dawn W (Friend of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home and everyone is well looked after. All staff are caring and professional and are always willing to help. This is definitely a home to visit and consider! Thank you for all that you do!

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Review from Jean R (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff called me by name and treated me with dignity, particularly when entering my room. Many remember my personal preferences. Food was good and well-presented but with my small appetite, I was sometimes over-faced by the amount. Activities broke up the day and were varied and set at a level where
most residents with some mobility could participate.

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Review from J N (Niece of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to iIsle Court Nursing Home as end of life.
The care and compassion he received were outstanding from all departments.
So happy he was in such a beautiful, kind and caring home.
As a family, we couldn’t have asked for more.

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Review from A H (Son-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home, helpful and attentive staff, good food, very clean and tidy and secure.
Nothing seems too much bother.
It’s like a five-star hotel with plenty of activities for the able-bodied.
Very supportive to my wife while attending to her mother.
The grounds are very attractive and I can
see them being used a lot in the summer.
I would be happy to come here myself when the time comes.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

We thank you for such a wonderful review of our home, I will, of course, share this review with the whole team at Isle Court as I know it means so much to the staff. Thank you.


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Review from Peter C (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Conditions at the home are very good, but, considering the price tag, a shortage of staff, has gone downhill drastically since it was taken over.
Shouldn't have to wait 30 plus minutes to help with going to the toilet etc.

Reply from Claire Harris, General Manager at Isle Court Nursing Home

Your review has been reviewed and your comments have been carefully considered by the management team, we are more than happy to discuss your views if you so wish. We strive to provide exceptional service to all of our residents and their families. We take the quality and care of our residents and home very seriously and we are sad to read such comments.


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Review from Debbie R (Daughter-in-law of Resident) published on 6 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We need emergency daycare for my father-in-law, who lives with dementia, due to my mother-in-law being admitted to the hospital. The manager was more than willing to help us in our time of need. My father-in-law was warmly welcomed by all the staff by name. He said he felt very safe all the time, the
food was outstanding and enjoyed the activities on offer. He was very concerned about his wife being hospitalised, but the staff were always there to reassure him that she was getting better and he would see her later. This was a great comfort for my mother-in-law and the whole family, knowing he was being cared for by very caring staff.

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Review from David B (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and helpful. A special mention to two staff members on reception who made a real difference to my dad’s birthday. Keep up the great work everyone.
Have a wonderful Christmas and New Year, and enjoy your days off because working in a care home is extremely challenging.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Isle Court Nursing Home is calculated as follows: ( (533 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (17 Very Poors x 1) ) ÷ 629 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 22 Apr 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (7)

Claire

Claire Harris

Job Title: General Manager

Joined: 2019

Claire has worked in the health care sector for 15 years, she started as a carer working in the community but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely and we can provide you and your loved one with a tailored care package.”


Helen

Helen Caruso

Job Title: Clinical Manager

Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"


Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home


Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.


Charlotte

Charlotte Jeffreys

Job Title: Head Housekeeper

Charlotte manages the Home's domestic team and cleaning service, ensuring a clean, tidy and safe environment for our residents, their families and our staff.


Sarah

Sarah Sproston

Job Title: Team Leader

Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years, Sarah is responsible for staff training and works along with the Clinical Deputy Manager.


Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.