Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury SY3 8DY
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9.7 123 Reviews
  • Isle Court Nursing Home, Shrewsbury
Isle Court is based in a former country house in one of Shrewsbury’s most sought-after postcodes. Thanks to its idyllic rural location it encompasses stunning views that can be enjoyed from all aspects of the home. The additional wing has now transformed the building into an 81 bedroom care home. The gardens are beautifully established and appealing any season of the year.

The home provides residential, dementia, nursing and respite care alongside the recent addition of day care services. The home offers clinical expertise in many areas, including palliative or specialist complex care for those people living with dementia and other conditions. The team of care staff are experienced and compassionate, working alongside all departments within the home to provide a warm, welcoming and friendly environment. The staff undertake regular training, also take part in training programmes provided by local healthcare professionals including mental health teams and the local hospice.

The emotional and social wellbeing of residents is at the top of the homes agenda. Outdoor activities include residents swinging a club in the gardens golf area, investigating whose visiting the bug hotels, bird watching from the hide, being part of the walking club or simply enjoying the views. Indoor activities are many and varied creating smiles and companionship ensuring everyone feels part of the family at Isle Court. The home hosts a number of outside entertainers, local schools and charities, bringing the local community into the home.

Nutritious, high-quality food is an essential part of life, and the home’s dining rooms offer an elegant setting where residents can enjoy fresh, home-cooked meals. Families are always welcome to join and share these moments with their loved ones. If a loved one requires a special diet – allergies, modified diets, cultural or religious belief - this can be accommodated within the menu.
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Care Provided by Isle Court Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Isle Court Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Isle Court Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Harris (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (80)

Isle Court Nursing Home Reviews (123)

9.7

Isle Court Nursing Home has a Review Score of 9.7 (9.715) out of 10, based on 51 reviews in the last 2 years.
Over all time Isle Court Nursing Home has 123 reviews.

Overall Experience
  • 107
  • 9
  • 2
  • 2
  • 3
Date Published
  • 123
  • 12
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  • 51
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Reviewer Connection to Isle Court Nursing Home
  • 49
  • 22
  • 8
  • 8
  • 7
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 101-120
Review from B J (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Isle Court Nursing Home is a very professional run home, patients are very well looked after and family are kept well informed. I would like to say a big thank you to all the staff involved.
Gardens are well kept, everywhere clean and tidy.
Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home
Thank you for taking the time to review our service, we strive to provide a very high standard of care and we always use our reviews to improve our care. With the better weather approaching, we are…read more
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Review from Julie D (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Isle Court Nursing Home a very professional and friendly home, can't do enough for visitors and patients.
Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home
Thank you for taking the time to review our home, it's lovely to read such positive comments.
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Review from Janet F (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to all your staff that looked after my father-in-law while he was on respite, recovering from covid and keeping us updated and getting him to sing.
Thank you again, from his family.
Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home
Thank you for taking the time to rate Isle Court, we strive to provide a very high standard of care and your ratings evidence that the team have done this.
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Review from Amanda A (Daughter of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After two weeks of living in the area, I was faced with finding a nursing home for my dad. The kindness of this nursing home was outstanding. One carer has been an amazing individual to me and my dad. Always attentive and professional. Sadly, Dad was only in just under a week when he passed away, but
the care and dignity he was given was astonishing. I would like to thank all of Isle Court Nursing Home staff for making my experience a pleasure at this very sad time.
Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home
Thank you for taking the time to review one of our homes. We strive to ensure our residents are very well cared for throughout their time at all of our homes. Thank you for your positive comments we…read more
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Review from Richard B (Nephew of Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a short stay in the hospital, my uncle moved into Isle Court. I cannot fault the efforts of all the team at Isle Court to make this difficult transition as smooth as possible. The manager particularly went above and beyond to assist in every conceivable way to support our family.
Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home
Thank you very much for such a lovely review of one of our homes. We strive to provide the very best care and employ the best staff, this review is evidence that we are getting it right, thank you.
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Review from Lucy D (Daughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Very good day to day care. Some of the actual care staff are excellent. Beautiful building and grounds, etc. However very poor communication from senior management during Covid crisis which made for a highly stressful stay during the period. Emails ignored and phone calls only returned under duress.
Reply from Vanessa Davies, Head of Operations at Isle Court Nursing Home
Thank you for taking the time to review one of our services, we have taken on board your comments regarding communication during the COVID-19 pandemic. We have learned a lot from residents, relatives…read more
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Review from S M (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good here - my mother is happy.
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Review from Tom S (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home in serene grounds. Highly trained staff looked after our mother with care and attention at all times. The level of care, food/beverages and comfort is the best I have seen. I would have no hesitation in recommending Isle Court.
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Review from J M (Wife of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have had unlimited care and love during our stay at Isle Court Nursing Home.
Very sadly my very dear husband passed away on November 4th 2019. The support and care at this time was unstinted also my three daughter's who were in the home for 48 hours, day and night.
As I write this
on December 18th 2019, I am staying for the following two days to enjoy the Christmas Festivities.
PS, see food, drink, meals could be served hotter, especially lunch.
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Review from Lucy T (Daughter of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my father and mother have stayed at Isle Court and received the utmost care during their stay. My father received end of life care which I cannot recommend highly enough. Very caring, supportive and compassionate staff who looked after not only my father but my entire family during those very difficult
days. Excellent nursing staff, management, carers and all people associated with the home. Always friendly and ready to help. Lovely meals and a lively social programme for residents. My mum continues to take short breaks at the Isle and thoroughly enjoys her visits.
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Review from A M (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Isle Court has provided a comfortable room for my mother. It is homely and friendly, which is appreciated, especially when one has to leave their own home environment and go into a care home. The care, kindness and patience shown by all the staff has generally been good overall. Meals are varied, activities
reasonable and the gardens are well kept and lovely to sit out in and enjoy. Following several management changes, a recent new home manager and clinical lead post have I feel, begun to bring stability and enhance the home considerably.
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Review from R W (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been here for 10 months. She settled in quickly and any issues she had, were dealt with. She was well cared for, and when she died, we as a family were treated excellently with understanding and respect. Staff always friendly and attentive. Pastoral care is amazing and supportive.
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Review from G C (Wife of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last few days of my husband's life, I could not have wished for him to be anywhere other than Isle Court. All the staff were excellent in every possible way.
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Review from M C (Nephew of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was wonderfully, lovingly and professionally cared for by all the team at Isle Court from 2011 when she chose to move in and enjoyed the company. She was 93 and finding living alone too hard. She gradually lost her health and mental faculties, dying at Isle Court in 2019 at almost 101. Through
all these stages the staff were loving and fully capable of looking after her. She couldn't have had a happier lasy 8 years.
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Review from W W (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support is very good and all the staff are friendly and helpful.
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Review from A G (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased about all aspects of my mother's care over a long period. Staff are excellent, kind, caring, skilled and professional. Rooms are comfortable and homely, the gardens are lovely. The activities seem to me, to be of high quality.
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Review from Martin C (Nephew of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative admitted herself in 2011 when she should no longer live independently. She was then sociable and appreciative and following her admission, she enjoyed a very happy relationship with the staff and other residents. Immediately her general health improved as she responded to the care and routine
in her new surroundings. At that time, she made little demand on staff time and she participated in the life and well being of the home.
Gradually over the years, she was overtaken by profound deafness and forgetfulness and as a family, we were aware that, by the age of around 97, her personality had changed and she had become demanding and emotional. At all times she was treated with patience, kindness and respect. Although living a long way away we were kept informed and we appreciated the professionalism and courtesy which we and she received.
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Review from D A (Husband of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 84 and have been looking after my wife at home for eighteen months after she was diagnosed with Vascular Dementia. When looking after her became too difficult for me, she came to Isle Court as a resident, six months ago. She was stimulated by the company of carers and residents. She began to speak
more and joined the activities provided. She planted a hanging basket in the garden club and made a pizza in the cookery session. It has given me pleasure at her situation. We were told when she took up residence that this was her home. She could have all her own pictures on the wall and other personal items she wanted. You don't have visiting hours at home, therefore, visitors are welcome at any time. We are totally satisfied with Isle Court Nursing Home.
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Review from Cynthia K (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting from overseas for a month I have found all the staff at the Isle to be most helpful and accommodating whilst I have been visiting Mum and taking her out. In particular, we were wishing to Skype with her grandson in Australia and the signal to her room was poor. To facilitate this, an aerial
was provided in her room for over a week so we had good calls seeing family and small great-grandsons. Thank you to the delightful and cheery help from The Isle staff.
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Review from Susan B (Daughter of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say as someone who was very reluctant to have a member of my family go into a nursing home, how after less than 1 week of my mum residing at Isle Court my opinion has changed dramatically.
Mum seems happy and settled and is treated with dignity, respect, thoughtfulness and care.
The
team of staff not only gave mum a warm welcome but made me and my family feel very welcome also and answered all the the questions I asked (and believe me I had a lot of them) they have really put my mind a rest I can visit at any time of day and it's just lovely .
All the staff are delightful and extremely caring.
Mum has dementia and is on palliative care.
I would like to say very big thank you from myself and family.
May the great work continue you all deserve a giant pat on the back.
I feel very reassured that mum is in the right place at this present time.
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Isle Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for Isle Court Nursing Home is calculated as follows: ( (530 Excellents x 5) + (34 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (23 Very Poors x 1) ) ÷ 606 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Isle Court Nursing Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 18 Nov 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (8)

Claire

Claire Harris

Job Title: General Manager Joined: 2019

Claire has worked in the healthcare sector for 15 years. She started as a carer working in the community, but has also supported people living with dementia, and people living with mental health conditions and helped people get back to living at home after a long period in hospital.


Claire has gained several qualifications along the way, including Level 5 in Leadership and Management. She was the Registered Manager for a large care company for four years and achieved CQC Outstanding.


“I am so passionate about providing high-quality care for our residents and supporting their families. I’m keen to encourage and develop the team at Isle Court and help them reach their goals. Isle Court is warm and homely, and we can provide you and your loved one with a tailored care package.”

Helen

Helen Caruso

Job Title: Clinical Manager Joined: 2024

Clinical Manager of Isle Court Nursing Home.
"Rest assured your loved one is well taken care of"

Claire

Claire Mackereth

Job Title: Admin Manager

Claire is our Admin Manager who manages the accounts and contracts of the home. Claire and the reception team welcome everyone to the home.

Debbie

Debbie Rees

Job Title: Social Life Co-Ordinator

Debbie organises and delivers a programme of thoughtfully designed activities and events that promote social interaction, independence and occupation. Through careful assessment of each of our resident’s individual needs and abilities, she designs and leads the group and one-to-one activities which enhance the quality of life for each resident.

Sarah

Sarah Sproston

Job Title: Team Leader Joined: 2008

Meet Sarah,
Sarah has been at Isle Court for 15+ years. Sarah is responsible for staff training and works along with the Clinical Deputy Manager.

Pelile

Pelile Gambwe

Job Title: Nurse Team Leader

Pelile Is the Nurse Team Leader on Honeysuckle and supports all nurses.

Matthew

Matthew Roberts

Job Title: Executive Chef

A skilled and capable Chef, entering Care following successful restaurant experience, Matt passionately promotes the dining experience and ensures food is a daily joy for our residents. He supports and develops new Chefs, teaching the importance of nutritional foods, which goes hand in hand with the dining experience.

Paul & Matt

Paul & Matt

Job Title: Maintenance Team

Paul & Matt are responsible for the safe running and compliance of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Isle Court Nursing Home to verify any information. View our terms and conditions. Isle Court Nursing Home has an Enhanced Service - more info.