Care Homes Owned by Borough Care Ltd in Staffordshire

Mum came to Hen Cloud due to an illness. We've been so impressed with the level of care she has received. We were so uncertain of how mum would adapt. The friendly staff and their caring nature has been amazing in many ways, from reassuring us and keeping us updated with how mum has settled into her care. The entertainment and the variety is excellent from visiting entertainers, craft/classes, outings to scenic places, parties, celebrations are all wonderfully coordinated. More than impressed.

After 58 years of marriage, when my husband's Parkinson's took a sudden downward spiral early this year and his care needs could no longer be met safely in our home it was a very emotional time for myself, my husband and our sons and daughter. From from the time the Deputy Manager called for a home assessment, I was shown empathy and kindness. My husband was admitted to Hen Cloud two days later where we both knew he was in a much safer environment. Staff at all levels offered support to us both from day one, and have continued to be there for me when I have had an emotional 'wobble'....and there have been many 'wobbles' over the last three months. My husband is settled, enjoys the varied daily activities, good food, and tells me the staff cannot do enough for him. It is a bonus Hen Cloud employ activities co-ordinators who have time and enthusiasm to organise the interesting events for residents enriching their lives. Many thanks to all the Hen Cloud team.

We recently arranged a short respite stay at Hen Cloud for my mum, and I honestly couldn't have asked for a better experience. From the moment she arrived, the staff made her feel completely welcome and at ease, especially Richard, which was such a relief as she had been quite anxious beforehand.

The care and attention she received were outstanding. Every member of staff was kind, patient, and genuinely caring-nothing ever seemed too much trouble. It was clear they took the time to understand her needs and preferences, which made a huge difference to her comfort and confidence.

The home itself was spotless, beautifully maintained, and had a really warm, homely atmosphere. Meals, which were varied and freshly prepared, were excellent and she loved having the option to join in with activities or simply relax in her room.

What stood out most for me was the peace of mind it gave our family. Knowing she was safe, happy, and well looked after meant we could truly relax during the break.

Vicky the receptionist and Richard the Deputy Manager are always so welcoming.

I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.

We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.

All staff are really helpful , she is well looked after.

Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.

With mixed dementia, my mother was less and less safe living alone. She moved into Shoemaker Place one month ago and I am so happy to know that she is safe, respected and entertained. The staff and facilities are excellent.

A lovely place, and we are very happy that my stepfather is here and being looked after so well.

Always great caring.

Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.

I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.

Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.

Mum moved from a previous care home which was akin to a cheap B&B compared to Shoemakers 4/5 star hotel feel. Always a cheery welcome from every member of staff, many who know me and my wife by name. All staff make mum feel very comfortable and are very encouraging to ensure she eats properly, joins in with other residents and spends as much time as possible in the residents lounge and not isolating in her room. It's all so reassuring to me.

I am very happy with the way Joan is being looked after. The staff seem very friendly and efficient. Unfortunately I cannot mark "activities" higher because Joan is unable to participate in any of them. Also food is difficult to assess because she can hardly eat anything. It is a pity that Joan cannot be raised up on a hoist so she can meet people. Christmas is going to be a very sad time for her.

She seems very contented.

Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.

Shoemaker Place is a very attractive and modern home. The staff came to visit my mum at home first so that they were prepared for her needs. The room was just like a 5* hotel and the food was top quality. She enjoyed her stay and the attention of the very friendly and professional staff. She will definitely stay there again for her next respite care.

We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.