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Care Homes Owned by Borough Care Ltd in Staffordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Borough Care Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Borough Care Ltd are showing below.

View the details of all 12 locations (with 887 reviews) owned by Borough Care Ltd

Borough Care Ltd Locations in Staffordshire (2)

 - Browse 2 Care Homes owned by Borough Care Ltd in Staffordshire
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Hen Cloud House
Buxton Road, Leek ST13 6EQ 
9.7 54 reviews
Hen Cloud House, Leek, Staffordshire
"Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing…"   Read all 54 reviews
  • from £1,282 / week
  • 66 Rooms
Location Type Care Home

Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground ... Read more about Hen Cloud House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Shoemaker Place
The Fillybrooks, Stone ST15 0AA 
9.6 50 reviews
Shoemaker Place, Stone, Staffordshire
"With mixed dementia, my mother was less and less safe living alone. She moved into Shoemaker Place one month ago and I am so happy to know…"   Read all 50 reviews
  • from £1,412 / week
  • 66 Rooms
Location Type Care Home

Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and ... Read more about Shoemaker Place

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Borough Care Ltd Reviews in Staffordshire (104)

9.7

Borough Care Ltd has a Group Review Score of 9.7 (9.678) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Borough Care Ltd must have a Review Score.

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Review of

Hen Cloud House

from George S (Son-in-law of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother in law can be awkward the staff always remain cheerful ,helpful and positive.
They always try to get her involved in all the activities and events taking place.
All staff are really helpful , she is well looked after.
Reply from Kirsten Brindley-Biddulph, Manager at Hen Cloud HouseThank you so much for your lovely review! We appreciate your wonderful feedback! And we are very happy to be taking care of your mother in law.
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Review of

Hen Cloud House

from J H (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas
day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.
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Review of

Shoemaker Place

from Kathryn P (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With mixed dementia, my mother was less and less safe living alone. She moved into Shoemaker Place one month ago and I am so happy to know that she is safe, respected and entertained. The staff and facilities are excellent.
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Review of

Hen Cloud House

from Gaynor L (Stepdaughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
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Review of

Hen Cloud House

from C L (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always great caring.
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Review of

Hen Cloud House

from Peter D (Friend of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
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Review of

Hen Cloud House

from Rachel E (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your incredibly kind words. The Hen Cloud House team are delighted to hear that your Dad is happy when he visits us and that you are impressed with the care and kindness he receives. It means the world to our team to know we are making a positive difference. We look forward to seeing you again soon.
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Review of

Hen Cloud House

from B M (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for taking the time to share your review of Hen Cloud House! We were so pleased to read your kind words, which we will share with our entire team. Our team strives to create a welcoming and friendly environment, so knowing that you found our staff approachable and the atmosphere relaxed is incredibly rewarding for us.
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Review of

Shoemaker Place

from Alan M (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved from a previous care home which was akin to a cheap B&B compared to Shoemakers 4/5 star hotel feel. Always a cheery welcome from every member of staff, many who know me and my wife by name. All staff make mum feel very comfortable and are very encouraging to ensure she eats properly, joins
in with other residents and spends as much time as possible in the residents lounge and not isolating in her room. It's all so reassuring to me.
Reply from Shoemaker Place Management, Shoemaker Place Management at Shoemaker PlaceThank you for your kind words. We're so happy that your Mum has settled in so well and that you've noticed such a positive difference. It truly means the world to us to know that our efforts to create a welcoming and comfortable environment are making such a positive impact on both your mum and your family.
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Review of

Shoemaker Place

from J David T (Husband of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way Joan is being looked after. The staff seem very friendly and efficient. Unfortunately I cannot mark "activities" higher because Joan is unable to participate in any of them. Also food is difficult to assess because she can hardly eat anything. It is a pity that Joan cannot
be raised up on a hoist so she can meet people. Christmas is going to be a very sad time for her.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your review, and I hope that now that your wife has been with us for a couple of weeks, you are pleased with the progress we have made. She has been able to spend more time out of bed for the first time in several weeks, and has been engaged with some of the other residents and the activities that have been going on. We have further ambition to support her to access the church service in the home in the next couple of months. Thank you again.
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Review of

Shoemaker Place

from G J (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled well at Shoemaker Place, and the staff have gone out of their way to ensure her needs are met. They also show they want her to be comfortable and happy in her new home. She enjoys the activities, and the staff do well making sure they help and make allowances for her deteriorating eye
sight.
She seems very contented.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your positive feedback, I am pleased that mum is settling well at Shoemaker and she is enjoying joining the other residents for the daily activity.
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Review of

Shoemaker Place

from Doreen T (Wife of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given to my husband. He has settled very well. Does need encouragement to go into the lounge.
Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for taking the time to share your feedback about your experience at Shoemaker, I am so pleased Stuart is settling well and we will endeavour to encourage Stuart to join other residents in the lounge each day. I will speak with his key worker Sharon when she returns from leave next week.
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Review of

Shoemaker Place

from T L (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shoemaker Place is a very attractive and modern home. The staff came to visit my mum at home first so that they were prepared for her needs. The room was just like a 5* hotel and the food was top quality. She enjoyed her stay and the attention of the very friendly and professional staff. She will definitely
stay there again for her next respite care.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your feedback, I am so pleased mum enjoyed her stay with us and look forward to welcoming her back again for future respite stays.
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Review of

Shoemaker Place

from R B (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your positive feedback following your mother's respite stay at Shoemaker. I will pass onto the staff team your comments. We look forward to welcoming you back to Shoemaker for any future respite stays.
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Review of

Shoemaker Place

from Nicola E (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you Nicola for taking the time to complete a review for the team at Shoemaker Place. We are so happy with how well your Mum has settled into our community and feel very privileged to have her with us at Shoemaker. Thank you also for assisting with our recent trip to Llandudno, we hope you enjoyed the day.
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Review of

Shoemaker Place

from K L (Relative of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for your loved one. Great care taken of relatives and loved ones.
Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here.
Very much part of the local community.
Activities are fantastic.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you K L for your review. Your relative is a very valued member of our Shoemaker Place community and we feel very lucky to have him here with us. I will share your kind words with our whole team.
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Review of

Shoemaker Place

from P B (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you P B for taking the time to share such positive feedback. I will be sure to share this with the team at Shoemaker Place. We look forward to seeing you on your next visit.
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Review of

Shoemaker Place

from Jackie S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very good review with two staff members who explained every we asked very thoroughly. Shoemaker Place is always very clean and comfortable every visit. The staff are very professional and at the same time kind and caring.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you Jackie for your kind words. I am so happy you found the review beneficial and Mum is settling at Shoemaker Place. We look forward to seeing you on your next visit and no doubt at our next event.
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Review of

Hen Cloud House

from Jane S (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always helpful
,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
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Review of

Hen Cloud House

from Stewart W (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he
doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
Reply from Danyel Bromley, Hen Cloud House Manager at Hen Cloud HouseThank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring the comfort and dignity of all residents and will review and reinforce our continence care protocols with all staff.Regarding your mobility observations, we offer at least 2 exercise classes each week, to encourage movement and improve physical capabilities. We've just secured the services of a qualified physiologist who will visit weekly, to run group and individual sessions, allowing more personal attention to mobility needs, where appropriate and safe. Should your father return for additional respite (he would be most welcome) we'd be sure to include him in the sessions.Please feel free to contact me directly should you wish to arrange a meeting to discuss these points further.
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Awards / Recognitions (5)

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