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Care Homes Owned by Borough Care Ltd in Staffordshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Borough Care Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Borough Care Ltd are showing below.

View the details of all 12 locations (with 772 reviews) owned by Borough Care Ltd

Borough Care Ltd Locations in Staffordshire (2)

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2 Care Homes owned by Borough Care Ltd in Staffordshire
Hen Cloud House

Buxton Road, Leek ST13 6EQ 

9.7 47 reviews
"Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept…"   Read all 47 reviews
Location Type Care Home

Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor. Each wing contains… Read more about Hen Cloud House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms
Shoemaker Place

The Fillybrooks, Stone, Stone ST15 0AA 

9.7 44 reviews
"We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They…"   Read all 44 reviews
Location Type Care Home

Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support. Located in the historic market town of Stone, the… Read more about Shoemaker Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms

Borough Care Ltd Reviews in Staffordshire (91)

9.6

Borough Care Ltd has a Group Review Score of 9.6 (9.645) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Borough Care Ltd must have a Review Score.

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Review of

Shoemaker Place

from R B (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.
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Review of

Shoemaker Place

from Nicola E (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you Nicola for taking the time to complete a review for the team at Shoemaker Place. We are so happy with how well your Mum has settled into our community and feel very privileged to have her with us at Shoemaker. Thank you also for assisting with our recent trip to Llandudno, we hope you enjoyed the day.

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Review of

Shoemaker Place

from K L (Relative of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for your loved one. Great care taken of relatives and loved ones.
Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here.
Very much part of the local community.
Activities are fantastic.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you K L for your review. Your relative is a very valued member of our Shoemaker Place community and we feel very lucky to have him here with us. I will share your kind words with our whole team.

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Review of

Shoemaker Place

from P B (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you P B for taking the time to share such positive feedback. I will be sure to share this with the team at Shoemaker Place. We look forward to seeing you on your next visit.

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Review of

Shoemaker Place

from Jackie S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very good review with two staff members who explained every we asked very thoroughly. Shoemaker Place is always very clean and comfortable every visit. The staff are very professional and at the same time kind and caring.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you Jackie for your kind words. I am so happy you found the review beneficial and Mum is settling at Shoemaker Place. We look forward to seeing you on your next visit and no doubt at our next event.

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Review of

Hen Cloud House

from Jane S (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always helpful
,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
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Review of

Hen Cloud House

from Stewart W (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he
doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
Reply from Danyel Bromley, Hen Cloud House Manager at Hen Cloud House

Thank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring the comfort and dignity of all residents and will review and reinforce our continence care protocols with all staff.Regarding your mobility observations, we offer at least 2 exercise classes each week, to encourage movement and improve physical capabilities. We've just secured the services of a qualified physiologist who will visit weekly, to run group and individual sessions, allowing more personal attention to mobility needs, where appropriate and safe. Should your father return for additional respite (he would be most welcome) we'd be sure to include him in the sessions.Please feel free to contact me directly should you wish to arrange a meeting to discuss these points further.

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Review of

Shoemaker Place

from Malcolm P (Husband of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ife has been a resident for 3 weeks, during that time she has always received excellent care emanating from the manager, admin staff through to the care workers. There is always a smile and offers of help or assistance.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you Malcolm for your kind words which I will share with the team. We look forward to seeing you in Shoemaker Place on your next visit..

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Review of

Hen Cloud House

from Ronald B (Wife of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found everything to be spot on.
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Review of

Hen Cloud House

from S G (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks

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Review of

Hen Cloud House

from A H (Granddaughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards

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Review of

Shoemaker Place

from J E (Wife of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shoemaker Place a beautiful care home, the staff and care given to the residents is just amazing.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you J E for taking the time to share such positive feedback which I will be sure to pass on to the whole team.

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Review of

Shoemaker Place

from Sue G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident now for 8 months. Her dementia is such that she struggles to communicate verbally more than a yes or no, but that doesn't mean she doesn't have opinions or emotions. The core caring team have never been anything but fantastic in engaging and communicating with her, maintaining
her personal choice at all times and spending 1-1 time with her when she doesn't have capacity to join in the group activities.
They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time.
The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!!
I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.
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Review of

Hen Cloud House

from C R (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.

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Review of

Shoemaker Place

from J F (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my second review and I am giving it now as I have seen vast improvements since a new management team have taken over. The day to day care of my mother is, as before, without fault. The manager has instigated a lot of new ideas, one of which is regular meetings with relatives of the residents
where any concerns can be discussed and ironed out which is really beneficial.
The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different.
Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs.
Keep up the great work that you are doing.
Thank You.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thanks for sharing your comments once again. We appreciate your kind words and positive comments regarding the changes at Shoemaker Place. I will be sure to share these with our whole team. We look forward to seeing you on your next visit to Shoemaker.

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Review of

Shoemaker Place

from Alison C (Cousin of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This month the staff continue to assist my relative to meet all his activities of daily life. My uncle can be challenging to receive care, however the staff always remain calm and professional. The care they give is exceptional and I have full confidence in them. Thank you everyone, welcome to the new
manager, well done to activity member for getting my uncle to join in.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for your lovely words which I will be sure to share with the whole team at Shoemaker Place. It has been lovely to see Ken joining in with activities in recent weeks and we will continue to encourage him to participate.

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Review of

Shoemaker Place

from Viv S (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my mother's 3rd stay at Shoemaker Place. The first 2 were for respite, this time is on a permanent basis.
There is now a new management team in place who are very positive and proactive and have already introduced some new practices.
As a relative, I feel much more included.
All the staff
are extremely caring, friendly, and supportive.
There was a lovely atmosphere over Christmas with a lot of hard work put in to include residents and relatives.
I look forward to seeing all the new practices and ideas put in place.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for your kind words and for taking the time to complete this review, which I will be sure to share with the whole team. It was lovely having you with us over the festive period, and I hope you enjoyed your Christmas lunch with your Mum at Shoemaker Place. I look forward to catching up with you again at our upcoming relatives meeting later this week.

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Review of

Shoemaker Place

from John W (Husband of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spend a lot of time at the home keeping my wife company and find all the staff to be caring, friendly, and efficient. I'm content she's in a good place and well looked after. I'd like to see the garden better tended, we used to enjoy visiting gardens and seeing colourful and attractive planting. This
garden has little interest.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to complete a review for us. It is always so lovely to see you on your daily visits to Shoemaker Place and I will pass on your kind words to the whole team. Thank you also for your feedback on the gardens, we have an upcoming visit planned from our maintenance team in preparation for the Spring and I will be sure to share your comments with them and provide you with an update at our upcoming relatives meeting.

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Review of

Shoemaker Place

from Tim W (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for the last few months. So far I am impressed by the care and the new management.
Mother appears well cared for, secure, well fed, and most importantly happy and content.
The activities have been especially helpful with her integration into this caring community.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you so much for taking the time to complete your review and for your positive feedback. I will be sure to share this with our team and we looking forward to seeing you on your next visit up to Shoemaker.

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Review of

Shoemaker Place

from Sue H (Daughter of Resident) published on 5 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I originally submitted a review 10 months ago. The home has since had several changed in management which have not been beneficial. I requested a meeting re my mother's care plan with the home and the area management and was told this would be arranged but it never was. I agree with the CQC report re
care given and have never had any concerns regarding the care staff.
Since the new management team have been in place I have had the care plan meeting with the new deputy manager which was very comprehensive.
We also had a recent relatives meeting with senior staff (the last one was 06/03/2024). It was very professional and was very reassuring to listen to the new ideas and plans in relation to concerns and issues. What was even better was that some of these plans have already begun to be put in place and I am confident that these will result in overall improvements to the running of this home and care for our families.
I look forward to supporting the new management moving forward.
Reply from Neil Hooley, Care Home Manager at Shoemaker Place

Thank you for taking the time to share your feedback with us. It is great to hear that your previous concerns have been addressed and that you have noticed the positive changes made by our new management team for the home and our residents. If there is anything else we can do, please feel free to reach out to a member of the team. We look forward to seeing you on your next visit to Shoemaker Place.

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Awards / Recognitions (5)

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