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Care Homes Owned by Borough Care Ltd in Staffordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Borough Care Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Borough Care Ltd are showing below.

View the details of all 12 locations (with 904 reviews) owned by Borough Care Ltd

Borough Care Ltd Locations in Staffordshire (2)

 - Browse 2 Care Homes owned by Borough Care Ltd in Staffordshire
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Hen Cloud House
Buxton Road, Leek ST13 6EQ 
9.7 56 reviews
Hen Cloud House, Leek, Staffordshire
"Hen Cloud House is truly amazing the building is amazing and the standard to cleanliness is first class. The staff are so kind and caring,…"   Read all 56 reviews
  • from £1,282 / week
  • 66 Rooms
Location Type Care Home

Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Shoemaker Place
The Fillybrooks, Stone ST15 0AA 
9.6 50 reviews
Shoemaker Place, Stone, Staffordshire
"With mixed dementia, my mother was less and less safe living alone. She moved into Shoemaker Place one month ago and I am so happy to know…"   Read all 50 reviews
  • from £1,412 / week
  • 66 Rooms
Location Type Care Home

Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Borough Care Ltd Reviews in Staffordshire (106)

9.7

Borough Care Ltd has a Group Review Score of 9.7 (9.716) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Borough Care Ltd must have a Review Score.

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Review of

Hen Cloud House

from S H (Friend of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hen Cloud House is truly amazing the building is amazing and the standard to cleanliness is first class. The staff are so kind and caring, and nothing is to much trouble for them.
Vicky the receptionist and Richard the Deputy Manager are always so welcoming.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your lovely review.
We're really pleased to hear you're so happy with Hen Cloud House, from the cleanliness and environment to the care and kindness of the team. Your kind words about Vicky and Richard are especially appreciated-they'll be delighted to hear them.
Thank you again for taking the time to share your feedback.
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Review of

Hen Cloud House

from J S (Brother of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your kind review. We're pleased to hear that you find Hen Cloud satisfactory and that our team is always available to talk through any concerns with you.
It's great to know you're happy with the cleanliness and that you're enjoying the food as well. Your feedback means a lot to us.
Thank you again for taking the time to share your experience.
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Review of

Hen Cloud House

from V S (Sister-in-law of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your feedback. We're really glad to hear you're happy with your experience and that things have improved recently.
We also appreciate your comment about the ironing and will take it on board to improve.
Thanks again for sharing your thoughts.
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Review of

Hen Cloud House

from George S (Son-in-law of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother in law can be awkward the staff always remain cheerful ,helpful and positive.
They always try to get her involved in all the activities and events taking place.
All staff are really helpful , she is well looked after.
Reply from Kirsten Brindley-Biddulph, Manager at Hen Cloud HouseThank you so much for your lovely review! We appreciate your wonderful feedback! And we are very happy to be taking care of your mother in law.
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Review of

Hen Cloud House

from J H (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas
day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your kind words. We're delighted to hear your mum has been happy and well cared for at Hen Cloud House. It's wonderful that you've noticed the welcoming atmosphere, and we hope she enjoys spending time in the gardens as the weather gets warmer.
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Review of

Shoemaker Place

from Kathryn P (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With mixed dementia, my mother was less and less safe living alone. She moved into Shoemaker Place one month ago and I am so happy to know that she is safe, respected and entertained. The staff and facilities are excellent.
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Review of

Hen Cloud House

from Gaynor L (Stepdaughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your kind words. We're so pleased to hear that you're happy with the care your stepfather is receiving.
It means a lot to us to know he feels well looked after. Thank you for taking the time to share your feedback.
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Review of

Hen Cloud House

from C L (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always great caring.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your kind words. We really appreciate you taking the time to leave a review. It means a lot to us to know you feel well cared for, and we're glad you've had a consistently positive experience at Hen Cloud House. We look forward to welcoming you again soon.
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Review of

Hen Cloud House

from Peter D (Friend of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you for your kind words! We're so pleased to hear that our staff are helpful and friendly, and that you feel well looked after on your visits to Hen Cloud House.
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Review of

Hen Cloud House

from Rachel E (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for your incredibly kind words. The Hen Cloud House team are delighted to hear that your Dad is happy when he visits us and that you are impressed with the care and kindness he receives. It means the world to our team to know we are making a positive difference. We look forward to seeing you again soon.
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Review of

Hen Cloud House

from B M (Son of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud HouseThank you so much for taking the time to share your review of Hen Cloud House! We were so pleased to read your kind words, which we will share with our entire team. Our team strives to create a welcoming and friendly environment, so knowing that you found our staff approachable and the atmosphere relaxed is incredibly rewarding for us.
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Review of

Shoemaker Place

from Alan M (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved from a previous care home which was akin to a cheap B&B compared to Shoemakers 4/5 star hotel feel. Always a cheery welcome from every member of staff, many who know me and my wife by name. All staff make mum feel very comfortable and are very encouraging to ensure she eats properly, joins
in with other residents and spends as much time as possible in the residents lounge and not isolating in her room. It's all so reassuring to me.
Reply from Shoemaker Place Management, Shoemaker Place Management at Shoemaker PlaceThank you for your kind words. We're so happy that your Mum has settled in so well and that you've noticed such a positive difference. It truly means the world to us to know that our efforts to create a welcoming and comfortable environment are making such a positive impact on both your mum and your family.
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Review of

Shoemaker Place

from J David T (Husband of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way Joan is being looked after. The staff seem very friendly and efficient. Unfortunately I cannot mark "activities" higher because Joan is unable to participate in any of them. Also food is difficult to assess because she can hardly eat anything. It is a pity that Joan cannot
be raised up on a hoist so she can meet people. Christmas is going to be a very sad time for her.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your review, and I hope that now that your wife has been with us for a couple of weeks, you are pleased with the progress we have made. She has been able to spend more time out of bed for the first time in several weeks, and has been engaged with some of the other residents and the activities that have been going on. We have further ambition to support her to access the church service in the home in the next couple of months. Thank you again.
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Review of

Shoemaker Place

from G J (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled well at Shoemaker Place, and the staff have gone out of their way to ensure her needs are met. They also show they want her to be comfortable and happy in her new home. She enjoys the activities, and the staff do well making sure they help and make allowances for her deteriorating eye
sight.
She seems very contented.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your positive feedback, I am pleased that mum is settling well at Shoemaker and she is enjoying joining the other residents for the daily activity.
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Review of

Shoemaker Place

from Doreen T (Wife of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given to my husband. He has settled very well. Does need encouragement to go into the lounge.
Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for taking the time to share your feedback about your experience at Shoemaker, I am so pleased Stuart is settling well and we will endeavour to encourage Stuart to join other residents in the lounge each day. I will speak with his key worker Sharon when she returns from leave next week.
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Review of

Shoemaker Place

from T L (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shoemaker Place is a very attractive and modern home. The staff came to visit my mum at home first so that they were prepared for her needs. The room was just like a 5* hotel and the food was top quality. She enjoyed her stay and the attention of the very friendly and professional staff. She will definitely
stay there again for her next respite care.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your feedback, I am so pleased mum enjoyed her stay with us and look forward to welcoming her back again for future respite stays.
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Review of

Shoemaker Place

from R B (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your positive feedback following your mother's respite stay at Shoemaker. I will pass onto the staff team your comments. We look forward to welcoming you back to Shoemaker for any future respite stays.
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Review of

Shoemaker Place

from Nicola E (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you Nicola for taking the time to complete a review for the team at Shoemaker Place. We are so happy with how well your Mum has settled into our community and feel very privileged to have her with us at Shoemaker. Thank you also for assisting with our recent trip to Llandudno, we hope you enjoyed the day.
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Review of

Shoemaker Place

from K L (Relative of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for your loved one. Great care taken of relatives and loved ones.
Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here.
Very much part of the local community.
Activities are fantastic.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you K L for your review. Your relative is a very valued member of our Shoemaker Place community and we feel very lucky to have him here with us. I will share your kind words with our whole team.
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Review of

Shoemaker Place

from P B (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you P B for taking the time to share such positive feedback. I will be sure to share this with the team at Shoemaker Place. We look forward to seeing you on your next visit.
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Awards / Recognitions (5)

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