Only the locations & reviews in Staffordshire for Borough Care Ltd are showing below.
View the details of all 12 locations (with 772 reviews) owned by Borough Care Ltd
Buxton Road, Leek ST13 6EQ
"Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept…" Read all 47 reviews
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor. Each wing contains… Read more about Hen Cloud House
The Fillybrooks, Stone, Stone ST15 0AA
"We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They…" Read all 44 reviews
Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support. Located in the historic market town of Stone, the… Read more about Shoemaker Place
Borough Care Ltd has a Group Review Score of 9.6 (9.645) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Borough Care Ltd must have a Review Score.
Thank you Nicola for taking the time to complete a review for the team at Shoemaker Place. We are so happy with how well your Mum has settled into our community and feel very privileged to have her with us at Shoemaker. Thank you also for assisting with our recent trip to Llandudno, we hope you enjoyed the day.
Thank you K L for your review. Your relative is a very valued member of our Shoemaker Place community and we feel very lucky to have him here with us. I will share your kind words with our whole team.
Thank you P B for taking the time to share such positive feedback. I will be sure to share this with the team at Shoemaker Place. We look forward to seeing you on your next visit.
Thank you Jackie for your kind words. I am so happy you found the review beneficial and Mum is settling at Shoemaker Place. We look forward to seeing you on your next visit and no doubt at our next event.
Thank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring the comfort and dignity of all residents and will review and reinforce our continence care protocols with all staff.Regarding your mobility observations, we offer at least 2 exercise classes each week, to encourage movement and improve physical capabilities. We've just secured the services of a qualified physiologist who will visit weekly, to run group and individual sessions, allowing more personal attention to mobility needs, where appropriate and safe. Should your father return for additional respite (he would be most welcome) we'd be sure to include him in the sessions.Please feel free to contact me directly should you wish to arrange a meeting to discuss these points further.
Thank you Malcolm for your kind words which I will share with the team. We look forward to seeing you in Shoemaker Place on your next visit..
Many thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks
Many thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards
Thank you J E for taking the time to share such positive feedback which I will be sure to pass on to the whole team.
Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.
Thanks for sharing your comments once again. We appreciate your kind words and positive comments regarding the changes at Shoemaker Place. I will be sure to share these with our whole team. We look forward to seeing you on your next visit to Shoemaker.
Thank you for your lovely words which I will be sure to share with the whole team at Shoemaker Place. It has been lovely to see Ken joining in with activities in recent weeks and we will continue to encourage him to participate.
Thank you for your kind words and for taking the time to complete this review, which I will be sure to share with the whole team. It was lovely having you with us over the festive period, and I hope you enjoyed your Christmas lunch with your Mum at Shoemaker Place. I look forward to catching up with you again at our upcoming relatives meeting later this week.
Thank you for taking the time to complete a review for us. It is always so lovely to see you on your daily visits to Shoemaker Place and I will pass on your kind words to the whole team. Thank you also for your feedback on the gardens, we have an upcoming visit planned from our maintenance team in preparation for the Spring and I will be sure to share your comments with them and provide you with an update at our upcoming relatives meeting.
Thank you so much for taking the time to complete your review and for your positive feedback. I will be sure to share this with our team and we looking forward to seeing you on your next visit up to Shoemaker.
Thank you for taking the time to share your feedback with us. It is great to hear that your previous concerns have been addressed and that you have noticed the positive changes made by our new management team for the home and our residents. If there is anything else we can do, please feel free to reach out to a member of the team. We look forward to seeing you on your next visit to Shoemaker Place.
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