Care Homes Owned by Borough Care Ltd in Staffordshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Staffordshire for Borough Care Ltd are showing below.
View the details of all 12 locations (with 810 reviews) owned by Borough Care Ltd
Borough Care Ltd Locations in Staffordshire (2)
Hen Cloud House
9.7
48 reviews
Buxton Road, Leek ST13 6EQ
"My stepfather has only been in Hen Cloud House since mid-August. In that time, I've found it to be a lovely place. He was very confused at…" Read all 48 reviews
Location Type Care Home
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor. Each wing contains… Read more about Hen Cloud House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 66 Rooms
- from £1,282 / week
Shoemaker Place
9.6
48 reviews
The Fillybrooks, Stone ST15 0AA
"Very pleased with the care given to my husband. He has settled very well. Does need encouragement to go into the lounge. Shoemaker Place…" Read all 48 reviews
Location Type Care Home
Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support. Located in the historic market town of Stone, the… Read more about Shoemaker Place
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 66 Rooms
- from £1,412 / week
Borough Care Ltd Reviews in Staffordshire (96)
9.5
Borough Care Ltd has a Group Review Score of 9.5 (9.543) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Borough Care Ltd must have a Review Score.
Review of
Shoemaker Place
from J David T (Husband of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the way Joan is being looked after. The staff seem very friendly and efficient. Unfortunately I cannot mark "activities" higher because Joan is unable to participate in any of them. Also food is difficult to assess because she can hardly eat anything. It is a pity that Joan cannot
be raised up on a hoist so she can meet people. Christmas is going to be a very sad time for her.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your review, and I hope that now that your wife has been with us for a couple of weeks, you are pleased with the progress we have made. She has been able to spend more time out of bed for the first time in several weeks, and has been engaged with some of the other residents and the activities that have been going on. We have further ambition to support her to access the church service in the home in the next couple of months. Thank you again.
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Review of
Shoemaker Place
from G J (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has settled well at Shoemaker Place, and the staff have gone out of their way to ensure her needs are met. They also show they want her to be comfortable and happy in her new home. She enjoys the activities, and the staff do well making sure they help and make allowances for her deteriorating eye
sight.
She seems very contented.
She seems very contented.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your positive feedback, I am pleased that mum is settling well at Shoemaker and she is enjoying joining the other residents for the daily activity.
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Review of
Shoemaker Place
from Doreen T (Wife of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the care given to my husband. He has settled very well. Does need encouragement to go into the lounge.
Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.
Shoemaker Place is a very modern home, very bright - he is lucky to be a resident.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for taking the time to share your feedback about your experience at Shoemaker, I am so pleased Stuart is settling well and we will endeavour to encourage Stuart to join other residents in the lounge each day. I will speak with his key worker Sharon when she returns from leave next week.
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Review of
Shoemaker Place
from T L (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Shoemaker Place is a very attractive and modern home. The staff came to visit my mum at home first so that they were prepared for her needs. The room was just like a 5* hotel and the food was top quality. She enjoyed her stay and the attention of the very friendly and professional staff. She will definitely
stay there again for her next respite care.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your feedback, I am so pleased mum enjoyed her stay with us and look forward to welcoming her back again for future respite stays.
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Review of
Hen Cloud House
from Gaynor L (Stepdaughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stepfather has only been in Hen Cloud House since mid-August. In that time, I've found it to be a lovely place. He was very confused at first, but seems to be settling in nicely. Lovely and clean, very pleasant staff. If he's not happy there, I don't know where he would be; it's lovely. I can find
nothing negative at the moment.
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Review of
Shoemaker Place
from R B (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We used Shoemaker for respite for my mother. The service was friendly, calm and supportive. I felt the level of care was excellent. They communicate well with family. We would use again.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you for your positive feedback following your mother's respite stay at Shoemaker. I will pass onto the staff team your comments. We look forward to welcoming you back to Shoemaker for any future respite stays.
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Review of
Shoemaker Place
from Nicola E (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely atmosphere, I love how the staff know all of the residents. My mum seems happy and settled which is so good to see. The team are approachable and go above and beyond for everyone. Thank you for making a difficult time easier.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you Nicola for taking the time to complete a review for the team at Shoemaker Place. We are so happy with how well your Mum has settled into our community and feel very privileged to have her with us at Shoemaker. Thank you also for assisting with our recent trip to Llandudno, we hope you enjoyed the day.
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Review of
Shoemaker Place
from K L (Relative of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful place for your loved one. Great care taken of relatives and loved ones.
Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here.
Very much part of the local community.
Activities are fantastic.
Staff work collaboratively to give independence and care and promote dignity. My loved one has a high quality of life here.
Very much part of the local community.
Activities are fantastic.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you K L for your review. Your relative is a very valued member of our Shoemaker Place community and we feel very lucky to have him here with us. I will share your kind words with our whole team.
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Review of
Shoemaker Place
from P B (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Positive experience, promotes independence, comfortable room caring staff good food happy ambiance.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you P B for taking the time to share such positive feedback. I will be sure to share this with the team at Shoemaker Place. We look forward to seeing you on your next visit.
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Review of
Shoemaker Place
from Jackie S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had a very good review with two staff members who explained every we asked very thoroughly. Shoemaker Place is always very clean and comfortable every visit. The staff are very professional and at the same time kind and caring.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you Jackie for your kind words. I am so happy you found the review beneficial and Mum is settling at Shoemaker Place. We look forward to seeing you on your next visit and no doubt at our next event.
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Review of
Hen Cloud House
from Jane S (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always helpful
This staff are always helpful
,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
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Review of
Hen Cloud House
from Stewart W (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he
doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
Reply from Danyel Bromley, Hen Cloud House Manager at Hen Cloud HouseThank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring the comfort and dignity of all residents and will review and reinforce our continence care protocols with all staff.Regarding your mobility observations, we offer at least 2 exercise classes each week, to encourage movement and improve physical capabilities. We've just secured the services of a qualified physiologist who will visit weekly, to run group and individual sessions, allowing more personal attention to mobility needs, where appropriate and safe. Should your father return for additional respite (he would be most welcome) we'd be sure to include him in the sessions.Please feel free to contact me directly should you wish to arrange a meeting to discuss these points further.
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Review of
Shoemaker Place
from Malcolm P (Husband of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My ife has been a resident for 3 weeks, during that time she has always received excellent care emanating from the manager, admin staff through to the care workers. There is always a smile and offers of help or assistance.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you Malcolm for your kind words which I will share with the team. We look forward to seeing you in Shoemaker Place on your next visit..
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Review of
Hen Cloud House
from Ronald B (Wife of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Found everything to be spot on.
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Review of
Hen Cloud House
from S G (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseMany thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks
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Review of
Hen Cloud House
from A H (Granddaughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseMany thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards
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Review of
Shoemaker Place
from J E (Wife of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Shoemaker Place a beautiful care home, the staff and care given to the residents is just amazing.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThank you J E for taking the time to share such positive feedback which I will be sure to pass on to the whole team.
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Review of
Shoemaker Place
from Sue G (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been resident now for 8 months. Her dementia is such that she struggles to communicate verbally more than a yes or no, but that doesn't mean she doesn't have opinions or emotions. The core caring team have never been anything but fantastic in engaging and communicating with her, maintaining
her personal choice at all times and spending 1-1 time with her when she doesn't have capacity to join in the group activities.
They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time.
The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!!
I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.
They have similarly been very welcoming to and caring of my father who is not resident but calls in most days to spend time.
The current management team are fantastic. Proactive, visible, engaged, taking and acting on feedback. Communicating. Documenting and reviewing regularly both in monthly meetings for all relatives of residents and private reviews to discuss individual residents needs. Please never leave!!
I was always content we chose this home for mum but now I couldn't imagine moving her anywhere else for better care because it's just not possible.
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Review of
Hen Cloud House
from C R (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
Reply from Danyel Bromley, Home Manager at Hen Cloud HouseMany thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.
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Review of
Shoemaker Place
from J F (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This is my second review and I am giving it now as I have seen vast improvements since a new management team have taken over. The day to day care of my mother is, as before, without fault. The manager has instigated a lot of new ideas, one of which is regular meetings with relatives of the residents
where any concerns can be discussed and ironed out which is really beneficial.
The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different.
Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs.
Keep up the great work that you are doing.
Thank You.
The only negative I have at the moment concerns the catering which my mother often complains about but there is going to be a tasting session of the meal selection provided and then i will have a better idea of the quality of the food rather than rely on mother's taste as all tastes are different.
Today i have a meeting with the manager to discuss my mother's medical needs which is something that has never been offered before and is most welcome so that i know that she is getting the care that she needs.
Keep up the great work that you are doing.
Thank You.
Reply from Neil Hooley, Care Home Manager at Shoemaker PlaceThanks for sharing your comments once again. We appreciate your kind words and positive comments regarding the changes at Shoemaker Place. I will be sure to share these with our whole team. We look forward to seeing you on your next visit to Shoemaker.
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Awards / Recognitions (5)
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