Care Home Owned by Unity Homes Ltd in Lancashire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Lancashire for Unity Homes Ltd are showing below.
View the details of all 6 locations (with 370 reviews) owned by Unity Homes Ltd
Unity Homes Ltd Locations in Lancashire (1)
Highgrove House
9.7
34 reviews
Highfield Road North, Chorley PR7 1PH
"My mother was a resident until passing in late December 2024. The level of care she received whilst a resident was more than we could have…" Read all 34 reviews
Location Type Care Home
Highgrove House is now part of Unity homes Limited, which has been providing high quality care since 1991. Highgrove House provides care for residents with a wide range of long-term or temporary needs. It is situated close to Chorley Hospital… Read more about Highgrove House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- 43 Rooms from £1,000 / week
Unity Homes Ltd Reviews in Lancashire (34)
9.5
Unity Homes Ltd has a Group Review Score of 9.5 (9.542) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Unity Homes Ltd must have a Review Score.
Review of
Highgrove House
from Michael C (Son of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was a resident until passing in late December 2024. The level of care she received whilst a resident was more than we could have wished for. She was happy there and we cannot thank all the staff at highgrove enough.
Reply from Polly Bateman, Home Manager at Highgrove House
Thank you for your kind words, it was out pleasure,
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Review of
Highgrove House
from A P (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall the care home is very competent at looking after my Mum who has dementia. The carers are very therapeutic in the way they care not just for my Mum but the other residents in the home. The manager and her staff are always approachable and do their best to accommodate all of my mums and my families
needs. My Dad and brother are able to go in at meal times to assist my Mum. I know this has helped them to cope with the transition of my Mum into the home and this has helped them to cope especially my Dad who is 86 and wanted very much to keep her at home. I feel better as her daughter also know all her health and hygiene needs are being met and how she has settled into the home speaks volumes about the care home. It may not be the poshest of homes however its not about looks its about all the other important points I have made. Thanks to every member of staff on behalf of myself and my family for looking after my mum
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Review of
Highgrove House
from J C (Wife of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband came to Highgrove House in January 2025. He is settling in well and the staff have been so friendly and supportive to both my husband and me. On valentines day they put on a lovely afternoon of music and presented a flower to each resident.
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Review of
Highgrove House
from C C (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our Mum was in Highgrove House for 18 months until she passed away and we cannot thank all the staff enough for the help given to her. All the staff are kind and caring and always found the time to talk and answer any questions. Mum soon settled in and said many times how well she was being looked after.
Thank you to all staff.
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Review of
Highgrove House
from Irene D (Wife of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Highgrove is very homely caring and friendly. Lovely staff. I am very happy with his care and wellbeing.
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Review of
Highgrove House
from Jonathan L (Husband of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is an amazing care home with staff that actually care.
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Review of
Highgrove House
from Phil C (Son of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a fantastic place both my mum and dad have been in here 5-star care, and 5-star food. Ok it is a little dated but I would rather have the above than a beautiful building and neglect which both my wife's father and nana encountered.
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Review of
Highgrove House
from Richard B (Husband of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has been at Highgrove House for four months. She now appears to be settling in and seems content. She has received excellent care. I have been well informed of incidents that have occurred. The staff are understanding and caring. All staff are excellent. Noted that the home is warm and kept
very clean. Personally, she is well cared for, with changes of clothing and bedding at least once a day. Having stayed for Christmas lunch, I can say that the food is excellent.
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Review of
Highgrove House
from Delia D (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found the staff to be kind to my mum. They try to meet her needs and they are friendly towards her. She is settled there.
Reply from Jagjit Sandher, Operations Director at Highgrove House
Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Highgrove House Care Home by our Care Team.
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Review of
Highgrove House
from Bernard B (Cousin of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This appears to be a very caring home. The "patients" look very comfortable. There are lots of social amenities to ensure mental health is not threatened.
The staff made me very welcome and behave very sensitively and professionally.
I am so happy my cousin is in your care.
The staff made me very welcome and behave very sensitively and professionally.
I am so happy my cousin is in your care.
Reply from Jagjit Sandher, Operations Director at Highgrove House
Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Highgrove House Care Home by our care team.
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Review of
Highgrove House
from Linda N (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister and I have been very pleased with the care our mother receives at Highgrove House. She is always clean, dressed in clothes that we know are hers and I observe how the staff ensure that she receives regular drinks. I have also seen some of the activities that are provided for the residents.
The staff interacted with us regarding our mother's care.
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Review of
Highgrove House
from Joyce S (Wife of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the manager and administration officer to be excellent and really helpful and also the staff.
My husband has settled comfortably thanks to the loving care of the staff.
My husband has settled comfortably thanks to the loving care of the staff.
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Review of
Highgrove House
from S M (Granddaughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My gran was a resident at Highgrove House for over 3 years until she sadly passed away, she was well cared for, she loved the staff, genuine care and compassion shown, excellent support from management and all staff.
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Review of
Highgrove House
from A M (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
My mother has lived in Highgrove House for the past two years and for the most part, appeared happy and well. However, over the past few months, a number of serious health and safety issues have left me no alternative but to place her in another care home.
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Review of
Highgrove House
from Angela A (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at this home for nine years until just recently, she died peacefully at the end of October. I am her only child and Mum was a widow, and I live in Australia. The home has been excellent in providing care for Mum. The communication between the home and ourselves has been wonderful. The care
the staff have provided for Mum and us has been outstanding! We are going to miss Mum and everyone at Highgrove House.
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Review of
Highgrove House
from Karen M (Friend of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend has been a resident for about five years. He is well looked after and the staff are very nice. He has settled in well.
Reply from Jagjit Sandher, Operations Director at Highgrove House
Thank you for your review we really appreciate your feedback.
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Review of
Highgrove House
from S D (Granddaughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Highgrove House has been amazing at looking after both my grandparents. Their kindness and willing to go the extra mile has made all the difference. I can't fault them in a single way.
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Review of
Highgrove House
from Sarah D (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum and dad moved in around December 2020 - the manager and the staff go above and beyond 'EVERY' time. Yes, the home is not set in the countryside but I would choose the quality of the care home time and time again over a nice view! Staff are 5 Stars.
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Review of
Highgrove House
from Hazel R (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum only spent a short time at Highgrove House before being admitted into the hospital. The transfer to the hospital was dealt with in a family manner, keeping me informed throughout the process. The staff and management are professional and caring treating mum with the utmost respect. Thank you
Highgrove House.
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Review of
Highgrove House
from T W (Daughter-in-law of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My father-in-law is happy most day's. The care he got when he was not well was excellent; the doctor called very quickly. Keep us well informed on all treatments.
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