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Care Homes Owned by Capel House Care Ltd in Cheshire

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Only the locations & reviews in Cheshire for Capel House Care Ltd are being shown.

Capel House Care Ltd Locations in Cheshire (2)

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2 Care Homes owned by Capel House Care Ltd in Cheshire

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The Chapel House
Chapel House Lane, Puddington, Neston CH64 5SW
"The home works hard to mum's needs and you can see this in how settled and happy she is there. It is always a friendly welcoming..."Read all 23 reviews

from £1,543 / week35 rooms

Location Type: Care Home

The Chapel House, in Neston, offers a relaxing environment staffed by experienced care workers, ideal for older people and also for adults diagnosed with dementia. While providing professional care,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Dementia Nursing Care
Plessington Court
Chapel House Lane, Puddington, Neston CH64 5SW
"My mum,. who was 95 and had had Alzheimer's disease for 10 years, moved into Plessington Court in spring 2026 for what turned out to be the..."Read all 21 reviews

from £1,650 / week20 rooms

Location Type: Care Home

Plessington Court is a care service based around the values of dignity and respect, effectively safeguarding all residents and tailoring provision to suit personal needs. Care plans are regularly updated... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
  • Mental Health Care

Capel House Care Ltd Reviews in Cheshire (44)

9.4

Capel House Care Ltd has a Group Review Score of 9.4 (9.441) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Capel House Care Ltd must have a Review Score.

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Showing 44 reviews matching selected criteria
Review of Plessington Court from Kieran W (Son of Resident) published on 29 July 2026 Submitted via Website
Overall Experience

My mum,. who was 95 and had had Alzheimer's disease for 10 years, moved into Plessington Court in spring 2026 for what turned out to be the last few months of her life. I cannot speak highly enough of the staff, who showed her such care, compassion and love and always treated her as the person she was. It feels like a real home - and I found getting to know the staff and residents alike when I visited a pleasure. For the last two weeks of mum's life we were at her bedside all day, and the staff were so careful and thoughtful in looking after her, and all of us too. Mum had a very peaceful death, surrounded by her family, and we can't thank the staff and the home managers enough for the part they played in her life.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your very kind review. It was an absolute pleasure providing care and support for your mum, and being able to support you, and your siblings to spend some quality time with your mum. I only wish we had more time to get to know your mum better, and have more time for those wonderful...  

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Review of The Chapel House from C R (Son of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

The home works hard to mum's needs and you can see this in how settled and happy she is there. It is always a friendly welcoming environment and keep us up to date with what is happening for mum. Following mums accident we were worried about how she would be looked after as she did not want care. But the team has worked with her and family to the piont that she is doing well.

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind comment. Your mum is a pleasure to care for, and her sense of humour brilliant (personally give me a boost). She keeps us on our toes with her knowledge of the world of care, instructing us on how she wants support provided. It is wonderful to see her face light up when any...  

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Review of The Chapel House from P J (Son of Resident) published on 8 April 2026 Submitted via Website
Overall Experience
My mum has now been a resident at chapel house for almost 2 years now
After visiting many other care homes in the area I feel so privileged and relieved that she is residing in the best possible place for all of her needs
Nothing is too much to ask and my family feels like part of an extended family with the love and care that they provide
If I could give chapel house more than 5 stars i wouldn't hesitate to award it
When you are going through the motions of looking for a care home for your relative the main thing to consider is the care and not the look of the home
Other homes were modern and maybe more glitzy but that's not the important thing
The main reason that you put a relative into a care home is to be cared for and that is what chapel house delivers

Mum receives the right care for her needs and that gives us peace of mind knowing that she is excellent hands

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind review. Reviews help to reassure others who are searching for the right home.

You are right; some people look at glossy brochures and amazing new builds and think that is it when in fact its the love care and attention that takes place within the care home that is the...  

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Review of The Chapel House from Alison R (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience

Our father was really well looked after at Chapel House. The care team are delightful, treating our father with care, dignity and respect and guiding us through the stages of his illness. Chapel house is well run with people who care about the individual.

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind words. Feedback gives us a measure of where we are in terms of quality of care and support, and helps us focus in areas to improve. I am proud of our staff, how caring they are and supporting of relatives in what are, for some, the darkest days of their lived ones journey; hearing it from the perspective of a relative is heart warming. Take Care. Keith

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Review of Plessington Court from Janet M (Daughter of Resident) published on 25 February 2026 Submitted via Website
Overall Experience
What a wonderful home for people who sadly suffer from dementia and can no longer live independently at home.
After a failed unsuitable admission to another care home, Dad moved to Plessington Court in November 2025. Initially he was very unsettled but because of the skill and care of all the staff there he is now comfortable and happy in his new home environment.
As a life-long nurse myself - I have every faith that Dad is very loved and cared for by the whole team - any wishes or requests are dealt with appropriately. Any changes in Dads well being are communicated efficiently and I am fully involved with all decisions regarding his needs and care plan

I am very grateful that we found this provider for Dads last life chapte

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind review. It has given me a warm feeling to start a new day out with.

Reviews are read by those searching for the right home for their loved one. A review, coming from the perspective of someone who was also searching for a forever home, and had found it, is so powerful...  

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Review of The Chapel House from Ryan B (Grandson of Resident) published on 17 February 2026 Submitted via Website
Overall Experience
From the manager Keith, to the day and night teams caring for all the residents, my grandmother was treated with grace, dignity, kindness, and the utmost professionalism by everyone at Chapel House in her final days.
My Grandmother's arrival at Chapel House was organised quickly, and her time there at the end of her life was brief, but the entire team made a very difficult job seem easy.

It's clear that Chapel House is an excellent facility. We would all be lucky to receive the quality of care provided there, should we ever need it.

Reply from Cathrina Moore, Director at The Chapel House

Thank you for your kind review. Your support to your grandmother in her final days was inspirational, the strength you demonstrated, which cannot have been easy for you as her grandchild, one with an obvious close bond. What is important to us in Chapel House is that we keep families together when...  

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Review of The Chapel House from H B (Daughter of Resident) published on 17 February 2026 Submitted via Website
Overall Experience

Our mother (and grandmother) Lyn received the most professional and compassionate palliative care at Chapel House in recent in weeks. She unfortunately only had 6 days of palliative care with Chapel House before her passing but the staff could not have done more for mum during this difficult time. Their support for us as a family was also kind, respectful and patient, and it is very clear that all residents at the home (short or longer term) and treated as if they were family members by all staff. A common question in healthcare is 'would you recommend this service to a member of your family or a close friend?' As a family member (and healthcare professional) I have no hesitation is saying yes I would recommend Chapel House for palliative care and/or dementia residential care (Lyn also lived with dementia in her final years). Thank you Chapel House, you were a blessing in mum's final days and hours.

Reply from Cathrina Moore, Director at The Chapel House

Thank you for your kind review, and also for the trust placed in us to care for your mum in, sadly, what were her final days. What is important to us in Chapel House is that anyone in the end stages of their life have their loved ones around them, are symptom free, and have a peaceful passing. We...  

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Review of Plessington Court from Royston L (Husband of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

Very kind, caring and helpful.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind words. Your wife is a pleasure to provide day care to and occasional over night respite. She is so appreciate of all we do and engages with activities, even if a passive observer, but always she smiles to show appreciation. There are a wide range of activities on offer, most...  

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Review of Plessington Court from Carol D (Daughter of Resident) published on 9 January 2026 Submitted via Website
Overall Experience

If only Mum had known that living in a care home could be like this she would have moved there much sooner. She feels safe and looked after, all the staff are truly caring and the activities keep everyone active and busy. Mum says "Thank you" every day to my sister for finding Plessington Court.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind words and advocating on behalf of your mum. It had been and still is an absolute pleasure providing care for your mum. She has taken everything in her stride, made Plessington Court her home, and has helped others to settle in. It is lovely to see how connected she is with...  

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Review of The Chapel House from C H (Son of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience

When selecting a care home for our mum we were advised to assess based upon the staff rather than building facilities - Chapel House staff truly care for their resident. Mum is very settled and well looked after. We love the new peace garden and its great to have the cafe at the end of the cafe.

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind words, and mention of some of the facilities we don't often shout about. Thank you for your confidence in our staff and the care they provide. Your mum is a pleasure to support, always having a smile when spoken to, which is reward in itself for us and helps us get through...  

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Review of The Chapel House from Sheila H (Sister of Resident) published on 15 August 2025 Submitted via Postal Card
Overall Experience

Chapel House has been home to our beautiful sister for 2 1/2 years and she has settled into life there very smoothly. She is cared for extreemly well by all the staff and it is obvious how much they genuinely love her. She's treated with dignity + tenderness and knows she is loved. I just want her to feel at home + I feel she does.

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind review. I feel we work really closely with you as family to get things right, and your openness to discussion is refreshing. Your sister is a pleasure to provide care and support to, and yes, we do use the term "love" when we talk about "love care and attention", even if it...  

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Review of Plessington Court from G E (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

Having cared for mum at home for several years, we were reluctant to rehome her in a residential home, but following a serious fall, we felt this was the safest option for her. Mum received a lovely welcome from staff at Plessington Court and actually settled in quite quickly and is very happy with her new house. The staff are fantastic, nothing is too much trouble and they without exception appear very happy in their work. The setting is beautiful and residents enjoy outside area daily depending on weather. Food lovely, fun and stimulating, activities on offer. Well manager by the management team.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind words Gill. Feedback is something others in a similar position to your mum and family seek out. Gaining reassurance from the feedback. Your mum is a pleasure to support. It has only been a success due to the whole family working closely with us to ensure your mums move went...  

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Review of Plessington Court from Graham S (Son of Resident) published on 23 May 2025 Submitted via Website
Overall Experience
Mum was accepted into Plessington Court after it was decided that her advancing dementia was making it difficult for staff at her previous residential home to offer the appropriate care she needed. Though it was a difficult decision at the time, we soon realised that it was the right one. With help and encouragement from the wonderfully patient and caring staff, Mum very quickly became a very contented member of the community spending most of her day along with the other residents in the lounge and communal areas with staff members always at hand.
Tidiness and cleanliness of the residents' rooms and the premises in general cannot be faulted and the recent lounge and dining room extensions, along with the beautiful new sensory garden have given a light, airy and spacious feel to the communal areas.
All management team members are friendly and approachable and are keen to keep relatives in touch with any matters relating to their loved one's care.

Pleased to say we are very satisfied.

Reply from Keith Ley, Manager at Plessington Court

Thank for your kind words, which I hope others searching for the right place will gain encouragement from. Your mum is an absolute pleasure to support, and had settled in very quickly into the community we have helped develop in the home. I appreciate that your decision for mum to move was a...  

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Review of The Chapel House from G B (Wife of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

My husband has been a resident in The Chapel House for over fourteen months so far and I have nothing but praise for this nursing home. The staff are extremely caring towards him, as well as offering support to my family and myself, welcoming us at any time. Apart from excellent nursing care, my husband is offered a variety of 'well-being' activities and a lovely new sensory garden to enjoy. Nothing seems to be too much trouble and staff work hard to get to know each resident to ensure their general 'well-being'.

Reply from Keith Ley, Manager at The Chapel House

Thank you G for your kind comments. It genuinely is a pleasure supporting your husband, and getting to know you. The occasional smile off him makes my day.

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Review of The Chapel House from Sue A (Daughter-in-law of Resident) published on 5 August 2024 Submitted via Website
Overall Experience
Chapel House have provided and continues to care for our family member who sadly at 91 fell ill having lived independently with dementia her illness turned our world upside down.
From the point of referral to date, we are so pleased with the care she receives on a daily basis. Communication is excellent and the level of support given to my husband and myself has enabled us to become family members rather than carers and enjoy time with her.
She is always dressed in her own clothes and staff have great attention to detail.
Having worked in social care for over 40 years Chapel House have given us everything I know she needs and deserves and offers the highest standard of care.

Thank you.

Reply from Cathrina Moore, Nominated Individual for Chapel House Care at The Chapel House

Thank you for your kindness. Family view points are so helpful to others seeking care and your insights are invaluable to others. The team strive to always do their very best and we have shared these comments with them. Again we appreciate you taking the time to share this.

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Review of The Chapel House from Jen H (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

During the 17 months, my mum was a resident at Chapel House her care was excellent. Mum had many complex health issues and advanced dementia. We had looked after her in our own home prior to her going into Chapel House but in the end, found it too challenging and we were exhausted.

As a resident at Chapel House, she was treated with care, compassion and dignity. There was always communication from the staff with myself regarding her fluctuating condition and the changes that needed to be implemented eg. medication or to be seen by a doctor. Mum always looked clean and well-dressed. The manager, deputy manager and all staff day and night were friendly, supportive and very caring and I cannot thank them enough for looking after Mum so well in her final days. I will always remember their kindness.

Reply from Cathrina Moore, Nominated Individual at The Chapel House

Thank you for your kind words, Mum was a pleasure to care for. A lady who will always be in our thoughts as a very a very determined individual who knew exactly how she wanted to be looked after despite many challenges this always shone through.

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Review of Plessington Court from Katharine A (Daughter of Resident) published on 17 August 2023 Submitted via Website
Overall Experience
Mum lived at Plessington Court for the last 2 years of her life. It became her home and she was cared for in the most amazing way by staff who showed her all the love and understanding you could possibly wish for.
Plessington is a light, clean, modern building with en-suite bedrooms. The gardens and the dementia-friendly cafe in the grounds were visited often.
The thing which makes Plessington outstanding, however, is the people. They are knowledgeable, kind, compassionate, and dedicated to making the lives of the residents as full and happy as possible. Mum’s love of singing, poetry, and knitting were all encouraged and she loved the staff, all of whom were known as ‘nice lady’.

Mum passed away at Plessington in July following a stroke. The carers were truly wonderful, preserving Mum’s dignity and well-being to the last. Their love for her and support for us made them part of our family and the hardest of times more bearable. I cannot recommend Plessington Court highly enough.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind review. It is very touching and generous, a very difficult one when your mum sadly passed. It is an honour to have known your mum and to be there with you all in the end. She is a bright light of inspiration and joy that has left us in body, but in the soul, she will live on in the thought and memories of the family of Plessington Court.

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Review of The Chapel House from Steph B (Daughter of Resident) published on 16 May 2023 Submitted via Website
Overall Experience

My mum has lived at The Chapel House for a few years now. The care she has received has been brilliant. As a family, we can sleep soundly knowing she is being well looked after and look forward to our visits. We’re always greeted with smiley, caring staff who are just as supportive to us as they are to my mum. A real home from home. Every respect for all the staff there who work tirelessly to play a role in mums care that we simply couldn’t. Thank you!

Reply from Cathrina Moore, Director at The Chapel House

Thank you for your feedback, our team work hard to maintain the standards we would want for our own loved ones. Your feedback is important to us.

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Review of Plessington Court from Annette B (Daughter of Resident) published on 11 May 2023 Submitted via Website
Overall Experience
I cannot fault Plessington Court, all the staff go above and beyond from the kitchen staff and carers to the manager, they all take time with all the residents and nothing is too much trouble.
The food and cleanliness is also excellent.

I am so glad that my mum is here where she is happy and so well cared for. We saw a few other places but nothing compares to Plessington. If you want your loved ones somewhere that is 5-star do not hesitate to choose Plessington.

Reply from Keith Ley, Manager at Plessington Court

Thank you for your kind comments. Your mum is a precious gift you have entrusted to us and is a pleasure to provide care and support to, daily.

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Review of The Chapel House from Jane W (Daughter of Resident) published on 12 January 2023 Submitted via Website
Overall Experience

The care given to Mum at The Chapel House is outstanding and I could not ask for better. The staff have taken the time to get to know her - not just her medical needs but her as a person, they really are wonderful. The communication lines are always open and whenever I phone, whoever answers knows exactly how she is and how she has spent her time - it means a lot to me to know that she is in such good hands in a community that feels like home.

Reply from Keith Ley, Manager at The Chapel House

Thank you for your kind words. We always pride ourselves in knowing each person we care for, understanding that person, working closely with people important to that person such as you to get things right and keeping communication open and frank. Your mum is a pleasure to provide care and support to, your kind words will give the staff a well-deserved boost. Thank you.

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