Care Home Owned by N Hussain in Greater Manchester

clean hygiene is a priority in this home. Mum is now eating a modified diet; however, the home makes the food, then adapts it so it's real food, and it is in the first time in 10 weeks that Mum has eaten good meals, and this is continuing. We feel that Mum is in the best place where she gets excellent care for her needs, something we couldn't have done at home. It is very reassuring to know Mum is in a safe, caring environment. Thank you.

for the loving care, you gave to our Mum, you all work so hard, the love. compassion and dedication is second to none. You all go that extra mile every time, you are a credit to yourselves. From Mum leaving Wigan Infirmary and coming over to Haighfield it was the very best decision we made.
God bless you all RIP my beautiful Mum
Thank you again x

great that they try and motivate and stimulate the residents.

at birthdays, Easter and Christmas including musical entertainment at these times. I would not therefore hesitate to promote Haighfield Nursing Home for anyone seeking appropriate care for loved ones.

her and other residents. A massive thank you to everyone on all teams at Haighfield.

came outside and greeted and welcomed Mum back home. All staff work very hard and our thanks go out to them.

there is a sense of continuity in her care and support. Staff are attentive and frequently pop in to chat with Mum. They have tried to encourage mum to use the lounge facilities and join in activities, but she has been reluctant to do so. Visiting arrangements are open and flexible, which is welcome, and we are able to have regular chats with the staff to discuss Mum's care when we need to.

stage being told he had stopped breathing and we needed to get there. Upon arrival, he was breathing and asking for drinks, not one member of staff was in sight. My father had been left alone and my niece had to go and find a member of staff, this caused a lot of upset to his wife who is also in poor health. The home is clearly understaffed. There were lots of occasions when there wasn’t a member of staff on any of the floors and you would have to search for a carer or a nurse. Patients would resort to shouting for staff as buzzers were ignored. Other residents' clothes would be in his wardrobe including womenswear. Named items were also lost when sent to the laundry.

they don't listen to me. His notes in his daily log also read the same. Safeguarding complaints upheld and investigated for late administration of pain medication. Basic hygiene was not carried out, and numerous requests for oral hygiene to be carried out by myself and a third-party medical specialist. His fingernails weren't trimmed until 4 weeks later due to me putting an email of complaint to the business manager. His sheets were dirty for days on end until a nurse who returned after 3 days off shift realised and replaced them. GP's instructions were ignored for the administration of end-of-life meds as the nurses believed they knew better, resulting in needless suffering for our loved one. Avoid!

we have. The home is very clean and welcoming with lovely lounges where the residents can gather.
Thank you Haighfield for giving our family peace of mind knowing Mum is well looked after.

and advice which made our visits as positive an experience as possible. My father was always clean and smart and the room tidy and fresh. All the staff were friendly, helpful and supportive. I know my father felt happy and at home at Haighfield, we were so comforted by the fact he was able to spend his final days there.

when I can't be there because I know she is in very safe hands and with people who I trust. The home itself is extremely clean, fresh, well organised and has lovely facilities.
I am kept up to date with how Mum is on a daily basis without the need to ask and there is a constant staff presence should anything be needed.
All in all first class all round!

The management and all the staff are friendly, caring and supportive and they always have time for you.