127/131 Reads Avenue, Blackpool FY1 4JH
141 Springfield Road, Beech Hill, Wigan WN6 7RH
Beechfield House, 7 Beechfield Court, Leyland PR25 3SA
Heads of the Valley Road, Llwydcoed, Aberdare CF44 0LX
Hi we really appreciate your comments and so pleased you are happy with the care of your mum. We will pass on your comments to the team at Blackpool.
Thank you so much for your review and for recognising the challenges we are facing; we really appreciate your kind, reasonable and balanced observations about the home and our hard-working staff.
We understand that this must be a really difficult time for you and the family. Please be assured that your concerns will be looked into in adherence to our complaints policy. As a matter of policy and to conform to legislative requirements, it would not be appropriate to respond on a public forum to matters related to individual residents, but we encourage you to follow the direction outlined in our policy, so we can resolve any issues quickly.
jah-jireh.org/s/Complaints-Policy.pdf
We understand that this must be a very difficult time for you. Please be assured that your concerns will be looked into in adherence to our complaints policy. It would not be appropriate to respond online to matters related to individual residents on a public forum, but we encourage you to follow the direction outlined in our complaints policy, so we can resolve any issues quickly.
jah-jireh.org/s/Complaints-Policy.pdf
Thank you for your feedback. We have a complaints policy which we use to resolve matters as quickly as possible. To do this effectively, the first point of contact is to raise the matter with the senior member of staff on duty. If it cannot be resolved straight away the next step would be to put the complaint in writing to the manager. Other points of escalation are covered in our policies. We work closely with the authorities to continue to provide services that meet their expectations, where improvements are necessary we will and do take appropriate action.
As a matter of policy and to conform to legislative requirements we do not respond online to matters related to individual residents, as we are sure you appreciate that this would not be appropriate on a public forum.
We will do our best to respond and resolve matters in line with our policy and procedures.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £898 |
Nursing Care | £975 |
All Care Types | £898 |
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