D E M A Residential Homes Ltd in East Riding of Yorkshire | 2 Care Homes

Review of
The Olde Coach House
from Gillian O (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

me and my family have found the home to be clean and tidy. The staff and carers are very professional and caring. The home is welcoming and provides activities and outside visits to local amenities such as the local public house for a meal. Also visits from local children.

We hope her future time

in the home will be rewarding for her.

Reply from laura bismor, Manager at The Olde Coach House

Thank you so much for your kind feedback. We are delighted to hear that you and your family have found the home to be clean, tidy, and welcoming. Creating a safe, comfortable, and homely environment is central to everything we do, and your recognition of this truly means a lot to the whole team. Your comments on the professionalism and caring nature of our staff are especially appreciated we take great pride in the dedication and compassion our team shows each day. Were also pleased to know that the activities, outings, and community visits have made a positive impression. Maintaining strong links with the local community, including visits to nearby amenities and inter generational interaction with local children, plays a valuable role in enriching the lives of our residents. Thank you again for your kind words and continued support.

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Review of
The Olde Coach House
from Jacqueline C (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

The Olde Coach House is an excellent home for my mum. She is well cared for and safe. There are always enough staff members around. Everything is well managed . The staff are friendly and approachable, The home provides activities that I hope my mum has the opportunity to engage with and also the freedom

to opt out of. As a family we are happy that mum is settled and cared for.

Reply from laura bismor, Manager at The Olde Coach House

Thank you so much for your kind and thoughtful review. We are truly pleased to hear that you feel your mum is well cared for, safe, and supported here at The Old Coach House. It means a great deal to us to know that both your mum and your family feel confident in the care she receives. Our team works hard to create a warm, respectful, and engaging environment for all our residents, so your recognition of the staff's friendliness and professionalism is deeply appreciated. We are also glad you've noticed our commitment to offering a range of meaningful activities while always respecting each resident's choice and independence. Ensuring your mum feels both included and free to make her own decisions is a priority for us. Thank you again for your continued trust and support. Should you ever have any suggestions or wish to discuss your mum's care further, please don't hesitate to get in touch.

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Review of
Priory Care Residential Home
from R I (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Both of my parents are in the care home ! The staff are amazing! So kind & caring ! The home is run efficiently to a very high standard ! I am more than happy with my parents care ! I never come away worried as I know they are well cared for !

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you R I for such a lovely review, we are so happy your parents are settling in to the home. Thank you for being part of our home.

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Review of
Priory Care Residential Home
from G C (Son of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Staff at the home are always professional in their work. They are friendly and always have a smile on their face. I receive regular updates relating to my mums care, activities and health. I know if I had any questions or concerns I could speak to staff easily.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you for the lovely review, we are so glad you are happy with the home. I will pass all your lovely comments on to the staff team

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Review of
Priory Care Residential Home
from Y C (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Happy with everything- thank you for looking after our dad you are fabulous - never wanted dad to go in a care home but now wish we had done this earlier he's so happy and well cared for-just had his room decorated lovely Thank you

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you for the lovely review Y C, we are so glad you are happy with the home and your dad is settled. I will pass all your lovely comments on to the staff team.

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Review of
Priory Care Residential Home
from B B (Husband of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Staff very polite
Staff very friendly
Staff all clean and tidy
Staff very helpful
Staff will answer any questions I have
Would highly recommend priory care hope to everyone.
............................................................................
Thanks to all the staff for looking after

my wife

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review, we are so glad your wife is settling into the home. I will pass all your lovely comments on to the staff team.

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Review of
Priory Care Residential Home
from V A (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

The care is excellent staff are polite & understanding very helpful when require answers ti question put them the care is of excellent standard including facilities no issues regarding the care provided

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review. I will pass all your lovely comments on to the staff team. Thank you for being part of our home.

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Review of
The Olde Coach House
from R H (Son of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My father moved into the Olde Coach House in 2022, and throughout his time there I found all the staff to be caring, friendly and helpful to both him and me. Both sections of the home are clean and welcoming. My father was well cared for in a safe environment, and all his personal and medical needs

met particularly as his condition progressed. During my father's final week I felt well supported and informed by the staff involved in his care, and appreciated their calm manner and empathy. Thank you.

Reply from laura bismor, Manager at The Olde Coach House

Thank you for the lovely review. The staff have commented how they miss your dad he has been a constant personality for a few years now and we miss seeing him daily. We wish your family all the happiness in the future.

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Review of
The Olde Coach House
from David P (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

I do not believe that there would be a better option for my mother. She is well cared for and safe. There are always enough staff members around. Everything is well managed . The staff are friendly and approachable, The home provides activities that my mother has the opportunity to engage with and

also the freedom to opt out of. As a family we are satisfied that mum is OK .

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for such a lovely review. It's so nice to hear how your mum has settled. Into life in the care home and it's lovely she joins in where she wants to. We enjoy having your mum in our home she is such a lovely person. Thank you again and have a lovely day

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Review of
The Olde Coach House
from Susan C (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Happy with the overall care given, my mum has been there over 2 years and is very happy there.
The home is clean and bright.
The staff are all very friendly and helpful.
The food always smells delicious.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for taking the time to review our home, we really appreciate this and love having your mum in the home she is such a character.

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Review of
The Olde Coach House
from P A (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

my mum has been a resident in the old coach house for 2 years now and i have always found the staff to be very caring and helpful , always keeping me informed and up to date with all my mums day to day care.
Thanks to all the staff .

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you P for the lovely review. We are so happy your mum is settled in the home and we always love to see your dad when he visits. I will be assured to pass on your details to the team. See you on your next visit.

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Review of
The Olde Coach House
from Craig T (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

I feel my father is well looked after and treated with care, dignity and respect .

The staff are always welcoming and approachable, they will communicate any concerns and listen to and act on any concerns I raise.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for taking the time to praise our staff team and the home we really appreciate it. It's lovely to know the team are good with communication and let you know what's happening that's always so important.

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Review of
The Olde Coach House
from D S (Respite Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mother is very well looked after at the Coach House. It is my first experience of residential care and I believe I have been very fortunate as Mum has regained the weight she lost in surgery and looks much better than she did.
I find all the residents are treated with dignity and kindness which

is critically important.
I have no worries about my Mums safety - it is very secure with all the necessary technology and Mum has had previous falls but her room is always clear and clean but still cosy. mum is sociable and they often have activities organised and some events which keep her entertained.
I would recommend this care home as I feel very fortunate to have found it.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you so much for the lovely review. We really appreciate the time it takes for you to write this and send us your thoughts. Ill be sure to pass on to all the staff team. WE love having your mum in our home and seeing you when you visit. Have a lovely day see you soon.

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Review of
Priory Care Residential Home
from Eileen K (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My experience of Priory Care has been a wonderful experience. I'm mostly greeted with a friendly and warm welcome. Reception staff are both smiling and welcoming. My relative is happy and settled and treated with love and respect by the caring team. It is always apparent that the team work together

to ensure a warm and happy homely feeling. They deal with everything in a respectful way to both visitors and residents and each other. I believe they work very hard to achieve perfection. My relative is encouraged to participate in activities too. The whole experience has helped my relative to feel at home and her fitness levels have improved. I can only praise everyone involved from my heart.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review, its so kind of you to take the time to tell us about your experiences at our home. We are so glad your mum is settling in well and you are happy with all aspects of the home. The staff enjoy caring for your mum and are so happy she is living in our home. If you ever have any questions or queries please let the staff or the care manager know and they will do they best to resolve to the best of their ability. We wish you and your family a lovely day.

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Review of
Priory Care Residential Home
from Eddie N (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The care team are great looking after the residents, making sure this difficult season is still a time for them to enjoy Christmas. With old films to reminisce and a Christmas day with presents and games. Always happy with the care they provide and the senior carers are always happy to talk and update

me with any developments.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you for the lovely review. Its lovely you enjoyed the Christmas period in the home.I will pass all your lovely comments on to the staff team.

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Review of
Priory Care Residential Home
from Linda T (Partner of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Moving my partner into residential care has been the hardest decision I have ever had to make. I knew it was in our best interest but as someone once said to me "no one ever said it would be easy"!
I made an appointment with a staff member to look around the home. From entering Priory Care Residential

Home on that first morning this member of staff and other members of staff were so kind and helpful. As I left I already felt that Priory Care would look after my partner and that this was the best residential home for him.
In the months that my partner has been a resident, I have found all the staff caring and attentive to both of us. The care he receives is first class and I can't thank you all enough. When I visit I always feel welcome and leave knowing my partner is safe.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review we appreciate the time it takes and I will ensure all information is passed on to the staff team. We are so happy you are pleased with the care provided and we will aim to continue this through the placement. If you ever have any questions or queries you can take the care manager or either manager in the home at any time. Hope you have a lovely day.

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Review of
Priory Care Residential Home
from P C (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Mum went into the home 28th November never looked back - mum and her children are very very happy in every way. Fabulous chef, home cooked food, new friends. She never stops chatting all day and dancing, so nice to see. Thank you.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you so much for the lovely review, your words are so kind and I will pass them on to the staff team to read. Have a lovely day.

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Review of
Priory Care Residential Home
from Heather S (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I'm concerned that property of residents sometimes ends up in another residents room. This is both ways, extras ending up with mum and her property being found in an other residents room.
I've also witnessed some inconsistencies with moving and handling techniques, and lack of verbal support during

the process when she obviously feel unsafe, whether or not this is the case.
Mum now goes upstairs on a daily basis, but on my recent visits she is always downstairs. I've never been given an explanation as to why this happens. I would like to see her in her normal daily environment, and will ask about this at out next visit.
Overall mum seems comfortable and happy with her care as she tells me so without prompting and has a good warm, rather cheeky relationship with the staff.

Reply from laura bismor, Manager at Priory Care Residential Home

I have asked the care manager to get in contact with you to look into your concerns. Unfortunately on occasion, items can be mixed up but we do assure you this is a rare situation rather than a usual, but any time you see this please do let us know at the time and we can rectify this immediately. Your mum is now visiting the dementia unit upstairs in the home on a daily basis to gain more specialised care and activities, with a higher staffing number. I have checked on the notes and this was spoken through with your sister. On a happy note I am glad your mum tells you she is happy with her care and yes I can agree she has a lovely relationship with the staffing team, we are very happy she is part of our home.

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Review of
Priory Care Residential Home
from Andy P (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Lovely staff who really care. Very clean and pleasant facilities.
My mother sadly passed away shortly after leaving the home and that she had such care prior to her departure was a massive consolation.

Reply from laura bismor, Manager at Priory Care Residential Home

Thank you for your lovely review, We are so very sorry on the passing of your mum. I will assure all the staff know of her passing. We wish you and your family all the best for the future.

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Review of
Priory Care Residential Home
from Barrie B (Husband of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I have found the home to be clean, warm and well cared for, the food is adequate and varied. The staff are amazing considering my wife has complex needs, the room my wife is in serves its purpose but I am afraid it is a bit like a prison cell where she can't see out of a window, other than to look at

the passing clouds, and the door is constantly closed. Despite her dementia and parkinsons she still has some mental capacity and would benefit from a bit of mental stimulation but the home are not allowed to get her out of bed so in effect she is being allowed to rot in the bed, not a way I would like her to spend her remaining days, months/ years.

Reply from Laura Bismor, Manager at Priory Care Residential Home

Thank you so much for your review and taking the time to tell us of your experience at the home. We are so very sorry your wife is bed bound due to her health conditions. I have checked her file and yes the OT's have confirmed again only last Wednesday that she is still to stay in bed in her best interest, the carers in the home are not allowed to go against these directions of care.The doors must stay closed as these are fire doors and protect all residents in the case of fire/emergency. I can see that you visit every day and the activity carer visits when you are not there for chats and simulation in your absence. If you would like to speak to the care manager on shift next time you are in the home to go over any other ideas for your wife's care she would be happy to see you.

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Care Homes Owned by D E M A Residential Homes Ltd in East Riding of Yorkshire

D E M A Residential Homes Ltd Locations in East Riding of Yorkshire (2)

D E M A Residential Homes Ltd Reviews in East Riding of Yorkshire (165)

The Olde Coach House

The Olde Coach House

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

The Olde Coach House

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

Priory Care Residential Home

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