






The Old Coach House is located in Hessle and provides residents with personalised, professional and compassionate care in a warm and welcoming living environment.
Staff at the home strive to make sure each resident feels at home and encourage them to retain their independence and have the freedom to live their lives.
Care workers at the home work to treat all residents as they would like to be treated themselves, including...
Care Provided by The Olde Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Olde Coach House for full pricing details and T&Cs.
Contact The Olde Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- D E M A Residential Homes Ltd
- Private Owned
Person in charge
- Laura Bismor(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 110
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (20)
Visiting
- The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.
Parking
- The home has an onsite car park for around 10 cars
The Olde Coach House Reviews (83)
The Olde Coach House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years.
Over all time The Olde Coach House has 83 reviews.
I sometimes have to be away and I now do not worry that Mum is in safe hands as I know that she definitely is. I am very lucky to have found them as it seems to strike the exact right note of being professional but not starchy. The staff are all fabulous and treat Mum very well.
Thank you for taking the time to leave such a thoughtful review.
It means a great deal to hear that, from your very first visit, you felt The Old Coach House was the right place for your mum. Knowing that you can be away without worrying because you trust our team to keep her safe and well cared...
And it has a good atmosphere. Birthdays are celebrated. And special days throughout the year. Trips out too. Xx
Thank you for your lovely review and for taking the time to share your experience.
We are delighted to hear that you have found our team to be caring, hardworking and approachable. It is important to us that everyone who visits or lives at the home feels welcomed and supported, so your comments...
We selected the Old Coach House OCH due to its well run management professionalism and care by the support staff.
Dad is very happy in OCH, being well fed and looked after, with no concerns raised since he moved in.
We understand how difficult it can be when a loved one needs full-time care, and we're grateful that you placed your trust in The Old Coach House. It's very reassuring to know that your dad is...
The home is very good, clean and well presented, the staff are very dedicated and caring, they are a friendly and professional team who work together well in a very safe environment and well managed.
Thank you for your kind feedback. We are pleased to hear that you found the home clean, well presented, and safely managed. Your comments about our teams dedication, professionalism, and caring approach are very much appreciated, and we will be sure to share them with the staff. It is encouraging to know that their teamwork and commitment are making a positive difference.
The facilities are good and staff are caring, friendly and helpful.
Activities are organised to keep residents entertained.
I would highly recommend to anybody looking for residential care .
Thank you for your kind feedback and for taking the time to share your experience.
We are pleased to hear that your mum settled in well and continues to receive high-quality care. It is important to us that residents feel comfortable, supported, and engaged, so your comments about our team,...
Mum is now in palliative care, but her comfort and pain management are handled very well by the team in the care home. I feel the staff's expertise and training show in the compassionate care they provide and the way they go above and beyond to support my mum. There is family support available if needed, with open communication and emotional support as required. The environment is welcoming, warm, secure and offers high-quality residential care which seems individualised for every resident. I visit often, and mum always seems well cared for, and that is all I ask.
Thank you for your kind and thoughtful feedback during what is understandably a very difficult time for you and your family.
We are truly grateful that you have taken the time to share your experience. It means a great deal to our team to know that your mum is comfortable and receiving the level...
My father moved into the Olde Coach House in 2022, and throughout his time there I found all the staff to be caring, friendly and helpful to both him and me. Both sections of the home are clean and welcoming. My father was well cared for in a safe environment, and all his personal and medical needs met particularly as his condition progressed. During my father's final week I felt well supported and informed by the staff involved in his care, and appreciated their calm manner and empathy. Thank you.
Thank you for the lovely review. The staff have commented how they miss your dad he has been a constant personality for a few years now and we miss seeing him daily. We wish your family all the happiness in the future.
I do not believe that there would be a better option for my mother. She is well cared for and safe. There are always enough staff members around. Everything is well managed . The staff are friendly and approachable, The home provides activities that my mother has the opportunity to engage with and also the freedom to opt out of. As a family we are satisfied that mum is OK .
Thank you for such a lovely review. It's so nice to hear how your mum has settled. Into life in the care home and it's lovely she joins in where she wants to. We enjoy having your mum in our home she is such a lovely person. Thank you again and have a lovely day
The home is clean and bright.
The staff are all very friendly and helpful.
The food always smells delicious.
Thank you for taking the time to review our home, we really appreciate this and love having your mum in the home she is such a character.
Thanks to all the staff .
Thank you P for the lovely review. We are so happy your mum is settled in the home and we always love to see your dad when he visits. I will be assured to pass on your details to the team. See you on your next visit.
I feel my father is well looked after and treated with care, dignity and respect .
The staff are always welcoming and approachable, they will communicate any concerns and listen to and act on any concerns I raise.
Thank you for taking the time to praise our staff team and the home we really appreciate it. It's lovely to know the team are good with communication and let you know what's happening that's always so important.
Always willing to help when needed and always do this with a smile on their faces.
They deserve credit for all they do in challenging circumstances.
Thanks again for everything you do.
Thank you so much for the lovely review. I will pass all your comments on to the staff team. It's so nice to know they are appreciated.
We, as a family, would like to thank the manager and staff for looking after our mum who has been in The Olde Coach House now for several weeks. The care she receives is exemplary, and the knowledge of, and attention to her needs was well evidenced yesterday when we had a meeting there. Mum has been in many care homes over the last decade and the coach house surpasses all others in every way. We are very grateful to the manager and her excellent team.
Many thanks for taking the time to complete a review; we really appreciate this. Such lovely comments, I will pass on to the team. We love having your mum with us, she has such a big personality and is friends with all the staff and has some lovely friendships with other residents. We hope she makes this her permanent home.
I often visit my father-in-law in the home. Whenever I visit him, he seems too thirsty. I am not too sure how often he is being given a drink, because he couldn't feed himself. I don't understand about the system or I just worry about his condition compared to other residents. I hope my concern will be clear to understand and see him more lively and fresher. Thank you.
Many thanks Napaporn, I have passed your concerns to AR. She will contact you to discuss, please always do speak to the team when you are in the home with any worries or questions, they can then show you the charts to ease any worries. It's always a worry when our loved ones take to their beds due...
My mother-in-law is very well looked after by the staff. They do everything requested with smiles and courtesy.
Thank you so much for your lovely review we appreciate it.
My father is well cared for, all his needs are met, cleanliness is very good and the staff are very efficient and knowledgeable they are always very courteous when my family and I visit keeping us updated with any issues that may occur keep up the good work
Thanks for the lovely review I will pass your comments on to the team.
Very caring, efficient and friendly. Mum's 1st staycation in a care home after being married for 71 years and living in the same house for 61 years. She is now totally at home and we/family are not worrying about her.
Thank you for your lovely comments. welcome to the home.
Mum is always kept clean and comfortable. The staff always appear to be welcoming and caring. Her room is warm and comfortable and always spotlessly clean. The senior staff are quick to respond to any issues that may arise.
Thank you so much for the lovely review.
Have a lovely Christmas
Always, the care team are pleasant and centred around the residents they care for.
My mum is in the annexe; it is really comfortably furnished, the food is freshly cooked, and Mum gets a steady supply of tea all day along with her biscuits.
Very impressed with the level of care and service provided. Highly recommended.
Thank you so much for your lovely review; we are so happy you are pleased with the care provided. I will pass it on to all the staff team.
Really pleased with how well Mum is doing, her overall health has improved since being in the care home. All staff are excellent but only given 4 stars as the owner never acknowledges or says Hello to visitors which I think is a small but important gesture.
Bit confused about the final comment as I'm always around and speak to everyone I come across in the home, maybe there is a miscommunication about who the owners are? I will catch up with you when I see you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Olde Coach House.
There are no upcoming events for The Olde Coach House.
Awards / Recognitions (3)
- 01 Apr 2017Recipient: D E M A Residential Homes Ltd
- 15 Feb 2016Recipient: The Olde Coach House
- 01 Feb 2015Recipient: The Olde Coach House
Meet the Team (13)

Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.
In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.
Elaine has a string qualifications including but not limited to:Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses
She is also one of our dignity champions for the home

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.
I am part of running the day-to-day business future-proofing the business for years to come.
I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.
Our favourite is the pub and bingo afternoons.
We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday

I joined the team after serving time as a Mental healthcare assistant,
I am an individual who loves to ensure the wellbeing of others,
The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.

I have been a laundry assistant at the Old Coach House for 28 years and love my job.

.................................................

Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions
Enjoy interacting with the residents

Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.
I love working at The Old Coach House care home because every day I learn something new.
Level 3 National Foundation Diploma in Health and Social Care
Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.
My future goal is to work my way up through training and to become an adult Nurse
For the residents to enjoy living in our care home I ensure that they do what they love doing the most.

Treats everyone fairly, listening to management structure to well being of staff (work and off work)
The best part for me it the level of regulatory compliance is at its peak.
I would like to be a Dementia consultant in future

I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.
The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.
I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.
I have a series of certified mandatory training associated with the role of a health care assistant.
My goal is to earn more skills to improve and maintain the well-being of service users.

I started work as a housekeeper and have moved on to a care assistant in the home.
I like to see the residents every day and enjoy helping them live independently.

I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.

I enjoy being around the residents in the home.
I really enjoy my job and keeping the home clean and tidy.
Frequently Asked Questions about The Olde Coach House
What types of Care is The Olde Coach House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Olde Coach House have?
There are 38 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Olde Coach House?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Olde Coach House to the centre of Hessle?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Olde Coach House to verify any information. View our terms and conditions. The Olde Coach House has an Enhanced Service -more info.