The Olde Coach House

I sometimes have to be away and I now do not worry that Mum is in safe hands as I know that she definitely is. I am very lucky to have found them as it seems to strike the exact right note of being professional but not starchy. The staff are all fabulous and treat Mum very well.

And it has a good atmosphere. Birthdays are celebrated. And special days throughout the year. Trips out too. Xx

Dad is very happy in OCH, being well fed and looked after, with no concerns raised since he moved in.

The home is very good, clean and well presented, the staff are very dedicated and caring, they are a friendly and professional team who work together well in a very safe environment and well managed.

I would highly recommend to anybody looking for residential care .

Mum is now in palliative care, but her comfort and pain management are handled very well by the team in the care home. I feel the staff's expertise and training show in the compassionate care they provide and the way they go above and beyond to support my mum. There is family support available if needed, with open communication and emotional support as required. The environment is welcoming, warm, secure and offers high-quality residential care which seems individualised for every resident. I visit often, and mum always seems well cared for, and that is all I ask.

My father moved into the Olde Coach House in 2022, and throughout his time there I found all the staff to be caring, friendly and helpful to both him and me. Both sections of the home are clean and welcoming. My father was well cared for in a safe environment, and all his personal and medical needs met particularly as his condition progressed. During my father's final week I felt well supported and informed by the staff involved in his care, and appreciated their calm manner and empathy. Thank you.

I do not believe that there would be a better option for my mother. She is well cared for and safe. There are always enough staff members around. Everything is well managed . The staff are friendly and approachable, The home provides activities that my mother has the opportunity to engage with and also the freedom to opt out of. As a family we are satisfied that mum is OK .

The food always smells delicious.

Thanks to all the staff .

I feel my father is well looked after and treated with care, dignity and respect .

The staff are always welcoming and approachable, they will communicate any concerns and listen to and act on any concerns I raise.

Thanks again for everything you do.

We, as a family, would like to thank the manager and staff for looking after our mum who has been in The Olde Coach House now for several weeks. The care she receives is exemplary, and the knowledge of, and attention to her needs was well evidenced yesterday when we had a meeting there. Mum has been in many care homes over the last decade and the coach house surpasses all others in every way. We are very grateful to the manager and her excellent team.

I often visit my father-in-law in the home. Whenever I visit him, he seems too thirsty. I am not too sure how often he is being given a drink, because he couldn't feed himself. I don't understand about the system or I just worry about his condition compared to other residents. I hope my concern will be clear to understand and see him more lively and fresher. Thank you.

My mother-in-law is very well looked after by the staff. They do everything requested with smiles and courtesy.

My father is well cared for, all his needs are met, cleanliness is very good and the staff are very efficient and knowledgeable they are always very courteous when my family and I visit keeping us updated with any issues that may occur keep up the good work

Very caring, efficient and friendly. Mum's 1st staycation in a care home after being married for 71 years and living in the same house for 61 years. She is now totally at home and we/family are not worrying about her.

Mum is always kept clean and comfortable. The staff always appear to be welcoming and caring. Her room is warm and comfortable and always spotlessly clean. The senior staff are quick to respond to any issues that may arise.

Very impressed with the level of care and service provided. Highly recommended.

Really pleased with how well Mum is doing, her overall health has improved since being in the care home. All staff are excellent but only given 4 stars as the owner never acknowledges or says Hello to visitors which I think is a small but important gesture.