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The Olde Coach House

2 Eastgate, Hessle, East Riding of Yorkshire HU13 9LW
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The Olde Coach House, Hessle
The Olde Coach House, Hessle
The Olde Coach House, Hessle

The Old Coach House is located in Hessle and provides residents with personalised, professional and compassionate care in a warm and welcoming living environment.

Staff at the home strive to make sure each resident feels at home and encourage them to retain their independence and have the freedom to live their lives.

Care workers at the home work to treat all residents as they would like to be treated themselves, including...  

Care Provided by The Olde Coach House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£900 - £1,200£900 - £1,200
Residential Dementia Care£900 - £1,200£900 - £1,200

Contact The Olde Coach House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Laura Bismor(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (20)

Visiting

  • The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.

Parking

  • The home has an onsite car park for around 10 cars

The Olde Coach House Reviews (83)

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9.5

The Olde Coach House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years. Over all time The Olde Coach House has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from Kim F (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card
Overall Experience

Excellent care and attention given to all residents. Excellent cleanliness throughout the home. Varied menu. Staff always available.

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Review from Duncan T (Son of Resident) published on 7 July 2017 Submitted via Postal Card
Overall Experience

Excellent service to my Mum. Food excellent. Care excellent.

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Review from Y C (Sister-in-law of Resident) published on 5 July 2017 Submitted via Postal Card
Overall Experience

My sister-in-law has been in this care home for 3 months. I think the staff are very kind and helpful, I was worried about having to put her into care but she has settled very well. Whenever I visit, it is always very clean and tidy and there are always one or two members of staff around and they are always willing to help.

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Review from Karen K (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card
Overall Experience

Everyone is very friendly and welcoming. It has a homely feel. All the staff seem very caring and my mum has settled well and is enjoying her time here. Her room is comfortable and is kept very clean.

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Review from Phyllis C (Sister of Resident) published on 5 July 2017 Submitted via Postal Card
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My sister has been in The Olde Coach House for 3 years now and it's the best care she can possibly have. I was recently in a care home for 3 months and there was no comparison. I wish I could have been in The Olde Coach House.

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Review from Vanessa K (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card
Overall Experience
My mum has been at The Coach House for nearly five years, during which time, she has been treated with kindness and dignity. The home is always clean and tidy and the staff are friendly.

I would recommend this home - if you can get in!

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Review from Ann C (Niece of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

My aunt moved in to The Old Coach House 3 years ago and has been extremely happy with every aspect of care provided. She always tells us how helpful and friendly all the staff are and how much she enjoys the food. I have always found The Old Coach House to be very clean, tidy and well maintained.

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Review from Kevin N (Son of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience
Very pleasant staff.
Lovely food and plenty of it.

Very clean and well-maintained care home.

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Review from P A (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

My Mam has been a resident of The Olde Coach House for nearly 4 1/2 years now and we, as a family, have always been completely satisfied with the care she has received there. The staff are friendly and attentive and treat all the residents with dignity. The home itself is kept immaculately clean. The information we receive is always good. My Mam always seems content when we visit her. I would be happy to recommend The Olde Coach House to anyone looking for care for an elderly parent or relative.

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Review from S B (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

I do recommend The Olde Coach House. It is very well looked after, very clean and the meals and staff are very nice, very kind and caring. As I know, with my Mum being in there, they also give me my hot lunch, when I go and visit her on a Thursday and it really is very nice.

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Review from Geoff G (Son of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

My mother had a life changing stroke two and a half years ago. We looked at several care homes in the Hessle area. We chose The Olde Coach House for its excellent location in the centre of the village It's management and staff and recommendation of others. We have not been disappointed. There is low staff turnover and the standard of care is excellent, particularly as mum's needs have become more demanding with time.

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Review from J P (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

My mum has been in The Olde Coach House for two and a half years. She has had a massive stroke and is very disabled so her needs are pretty complicated and greater than those residents who are ambulant. Overall, we are very pleased with the care she is receiving. The home is brilliantly located in central Hessle so her friends can visit her. They are always welcomed and The Olde Coach House staff make sure mum looks her best when going out on visits and meeting up with her Heddle community. Sadly mum is slowly deteriorating but her end of life care is efficiently dispensed with dignity, sensitivity and wonderful sense of humour. Thank you.

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Review from Sue M (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

My mother has been in The Olde Coach House for over two years after suffering a stroke. I have found the staff to be excellent in dealing with, at times, a difficult resident who has struggled with her loss of independence. Appropriate equipment has been purchased to enable her to be as comfortable as possible given the circumstances. Her weight has increased. The personal touches of putting her makeup on have made all the difference. Good communication from the management. Staff all helpful and manage their workload with humour and professional.

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Review from Lynn K (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card
Overall Experience

Staff are very helpful and caring - my mum seems happy and settled, she has been at Coach House for 9 months. Admin and liaison with each other room for improvement. Had issues with hospital appointments, staff telling us different accounts. Feel strongly about having to pay for incontinence pads, letter dated last February regarding this matter and still funding them.

Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for your review so happy to hear you find the home and staff caring as that is our main objective.

I just wanted to let you know and hopefully clear the incontinence pads issue up, the letter regarding this was this February 2017. This unfortunately is an NHS issue as we have to wait...  

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Review from Joan R (Resident / Service User) published on 26 June 2017 Submitted via Postal Card
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Warm and comfortable.

Friendly staff.

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Review from Kim M (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card
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Mum was always treated with great care and dignity at The Olde Coach House. Although we would both sometimes be upset when I had to leave her at times, I was always confident she would be comforted and very well looked after by the lovely staff. I would not hesitate to recommend the home to anyone looking for care for a loved one.

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Review from Margaret B (Daughter of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience
My mother was treated with such care and dignity. Everything about The Olde Coach House was first class. From the domestic staff to manager.

We as a family cannot find fault at all. All the rooms were so clean and well decorated. They made the family feel welcomed as soon you went to visit and always a ver good tea and coffee set out on a tray nothing was too much trouble for them.

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Review from T R (Daughter of Resident) published on 17 June 2016 Submitted via Postal Card
Overall Experience

My mum is 94 years old and blind. After a spell in hospital, mum went into the Old Coach House for 2 weeks respite care. The staff were brilliant with mum and were attentive to her needs, very helpful and extremely patient with her. Their dedication, enthusiasm and hard work is a credit to them and I can't praise them enough for how they looked after her. My mum is now back at home and thanks to all the team gaining confkaroo.idence and independence once more. A truly lovely bunch of people.

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Review from Vanessa T (Granddaughter of Resident) published on 8 June 2016 Submitted via Website
Overall Experience
My gran has been a resident of the Olde Coach House for two and half years. I chose the home for my gran after meeting the management team and reviewing the level of service my gran expected to receive. My gran had dementia. At no point has the care home smelt unpleasant, has always been spotlessly clean and we have always been made to feel welcome when visiting. My gran thoroughly enjoyed the home made food and cakes!
My gran always looked well cared for including visits from the hairdresser and chiropodist, always had clean clothes on and even on occasions had her nails painted.
My gran passed away last month at the home, she was 92 and I was extremely touched with the level of support the home offered to us - constantly bringing us refreshments to keep us going during the three days we were there.

I cannot recommend this care home highly enough and the staff need to know that they were highly thought of and their work was very much appreciated. Thank you

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Review from J G (Son of Resident) published on 9 December 2015 Submitted via Postal Card
Overall Experience
My mother who suffered dementia was released from hospital following a urinary tract infection. She was unable to go home to her carers and was admitted to another Nursing Home as no place has available at The Old Coach House. The manager rang me to say they could make a room available in their dementia wing. They arranged the collection of my mother and dealt directly with her GP.

In the short time she was at the home, they rang me on a daily basis, as I lived in Essex, to update me on her health. When I and my family visited I was given access at any time, and made to feel part of a family. The care she received was excellent and even up to her death there was a staff member sitting with her when I arrived. The home kept me fully advised at all times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

Meet the Team (13)

Elaine Bismor
Elaine BismorJob Title:ManagerJoined: 1984
As the care home Manager and Owner, Elaine Bismor is a very hand’s on Manager who believes that a Care home should always feel warm, inviting.

Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.

In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.

Elaine has a string qualifications including but not limited to:
Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults

Various dementia awareness courses

She is also one of our dignity champions for the home

Laura Bismor
Laura BismorJob Title:ManagerJoined: 2007

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.

I am part of running the day-to-day business future-proofing the business for years to come.

I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.

Our favourite is the pub and bingo afternoons.

We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Jo Davies
Jo DaviesJob Title:Administration ManagerJoined: 2010

Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday

Ifeoluwa Esther AKINRINADE AKINRINADE
Ifeoluwa Esther AKINRINADE AKINRINADEJob Title:Care AssistantJoined: 2022

I joined the team after serving time as a Mental healthcare assistant,

I am an individual who loves to ensure the wellbeing of others,

The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.

Angela Dawson
Angela DawsonJob Title:Laundry AssistantJoined: 1995

I have been a laundry assistant at the Old Coach House for 28 years and love my job.

Debbie Lawrance
Debbie LawranceJob Title:Care AssistantJoined: 2018

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Lorraine Ramsey
Lorraine RamseyJob Title:Receptionist/Admin TeamJoined: 2021
I've worked here for 1.5 years
Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions

Enjoy interacting with the residents

Chidiogo Salome
Chidiogo SalomeJob Title:Care AssistantJoined: 2022

Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.

I love working at The Old Coach House care home because every day I learn something new.

Level 3 National Foundation Diploma in Health and Social Care

Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.

My future goal is to work my way up through training and to become an adult Nurse

For the residents to enjoy living in our care home I ensure that they do what they love doing the most.

Tunde Abdurafiu
Tunde AbdurafiuJob Title:Night Care AssistantJoined: 2022
The Old Coach house has diversity and inclusiveness as one of its core values and it is obvious in the work atmosphere
Treats everyone fairly, listening to management structure to well being of staff (work and off work)

The best part for me it the level of regulatory compliance is at its peak.

I would like to be a Dementia consultant in future

Ayotunde Asunmoh
Ayotunde AsunmohJob Title:Care AssistantJoined: 2022

I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.

The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.

I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.

I have a series of certified mandatory training associated with the role of a health care assistant.

My goal is to earn more skills to improve and maintain the well-being of service users.

Rebecca Echugbo
Rebecca EchugboJob Title:Care AssistantJoined: 2022

I started work as a housekeeper and have moved on to a care assistant in the home.

I like to see the residents every day and enjoy helping them live independently.

Lola Owoeye
Lola OwoeyeJob Title:Care AssistantJoined: 2022

I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.

Kelly Thomas
Kelly ThomasJob Title:HousekeeperJoined: 2020

I enjoy being around the residents in the home.

I really enjoy my job and keeping the home clean and tidy.

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