The Olde Coach House

2 Eastgate, Hessle HU13 9LW
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9.7 80 Reviews
  • The Olde Coach House, Hessle
The Old Coach House is located in Hessle and provides residents with personalised, professional and compassionate care in a warm and welcoming living environment.

Staff at the home strive to make sure each resident feels at home and encourage them to retain their independence and have the freedom to live their lives.

Care workers at the home work to treat all residents as they would like to be treated themselves, including those with dementia, ensuring that they are treated with respect and dignity at all times.

The owners of The Old Coach House have years of experience providing care to older people in a welcoming and friendly atmosphere, where all services are designed to ensure that care home residents are happy and that they individual care needs are met. While staff work to encourage and support family visits to the home.

The Coach House accept private clients as well as local authority-funded client, and welcomes day care visitors and those who have short-term respite needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £1025
  • Self-Funded Residential Dementia Care: £800 – £1025
  • RESPITE Self-Funded Residential Care: £800 – £1025
  • RESPITE Self-Funded Residential Dementia Care: £800 – £1025

These prices are only a guideline, please contact The Olde Coach House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Laura Bismor (Manager)

Local Authority / Social Services

Admission Criteria

  • Routine and Emergency/Respite
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.

Parking

  • The home has an onsite car park for around 10 cars

The Olde Coach House Reviews (80)

9.7

The Olde Coach House has a Review Score of 9.7 (9.741) out of 10, based on 15 reviews in the last 2 years.
Over all time The Olde Coach House has 80 reviews.

Overall Experience
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Date Published
  • 80
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  • 15
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Reviewer Connection to The Olde Coach House
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Total of 80, showing 61-80
Review from Karen K (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly and welcoming. It has a homely feel. All the staff seem very caring and my mum has settled well and is enjoying her time here. Her room is comfortable and is kept very clean.
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Review from Phyllis C (Sister of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in The Olde Coach House for 3 years now and it's the best care she can possibly have. I was recently in a care home for 3 months and there was no comparison. I wish I could have been in The Olde Coach House.
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Review from Vanessa K (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at The Coach House for nearly five years, during which time, she has been treated with kindness and dignity. The home is always clean and tidy and the staff are friendly.
I would recommend this home - if you can get in!
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Review from Ann C (Niece of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved in to The Old Coach House 3 years ago and has been extremely happy with every aspect of care provided. She always tells us how helpful and friendly all the staff are and how much she enjoys the food. I have always found The Old Coach House to be very clean, tidy and well maintained.
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Review from Kevin N (Son of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant staff.
Lovely food and plenty of it.
Very clean and well-maintained care home.
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Review from P A (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mam has been a resident of The Olde Coach House for nearly 4 1/2 years now and we, as a family, have always been completely satisfied with the care she has received there. The staff are friendly and attentive and treat all the residents with dignity. The home itself is kept immaculately clean. The
information we receive is always good. My Mam always seems content when we visit her. I would be happy to recommend The Olde Coach House to anyone looking for care for an elderly parent or relative.
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Review from S B (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do recommend The Olde Coach House. It is very well looked after, very clean and the meals and staff are very nice, very kind and caring. As I know, with my Mum being in there, they also give me my hot lunch, when I go and visit her on a Thursday and it really is very nice.
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Review from Geoff G (Son of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had a life changing stroke two and a half years ago. We looked at several care homes in the Hessle area. We chose The Olde Coach House for its excellent location in the centre of the village It's management and staff and recommendation of others. We have not been disappointed. There is low
staff turnover and the standard of care is excellent, particularly as mum's needs have become more demanding with time.
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Review from J P (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in The Olde Coach House for two and a half years. She has had a massive stroke and is very disabled so her needs are pretty complicated and greater than those residents who are ambulant. Overall, we are very pleased with the care she is receiving. The home is brilliantly located in central
Hessle so her friends can visit her. They are always welcomed and The Olde Coach House staff make sure mum looks her best when going out on visits and meeting up with her Heddle community. Sadly mum is slowly deteriorating but her end of life care is efficiently dispensed with dignity, sensitivity and wonderful sense of humour. Thank you.
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Review from Sue M (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in The Olde Coach House for over two years after suffering a stroke. I have found the staff to be excellent in dealing with, at times, a difficult resident who has struggled with her loss of independence. Appropriate equipment has been purchased to enable her to be as comfortable
as possible given the circumstances. Her weight has increased. The personal touches of putting her makeup on have made all the difference. Good communication from the management. Staff all helpful and manage their workload with humour and professional.
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Review from Lynn K (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and caring - my mum seems happy and settled, she has been at Coach House for 9 months. Admin and liaison with each other room for improvement. Had issues with hospital appointments, staff telling us different accounts. Feel strongly about having to pay for incontinence pads, letter
dated last February regarding this matter and still funding them.
Reply from Laura Bismor, Manager at The Olde Coach House

Thank you for your review so happy to hear you find the home and staff caring as that is our main objective.


I just wanted to let you know and hopefully clear the incontinence pads issue up, the letter regarding this was this February 2017. This unfortunately is an NHS issue as we have to wait for incontinence nurse to visit the home which is out of our control when and how often this happens. Your mum is definitely on her list for when she comes.


Next time you are in the home you can chat with a manager or Senior where you think we can improve in regards to the Admin and liaising as we always happy to hear comments.

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Review from Joan R (Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and comfortable.
Friendly staff.
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Review from Kim M (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was always treated with great care and dignity at The Olde Coach House. Although we would both sometimes be upset when I had to leave her at times, I was always confident she would be comforted and very well looked after by the lovely staff. I would not hesitate to recommend the home to anyone looking
for care for a loved one.
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Review from Margaret B (Daughter of Resident) published on 24 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated with such care and dignity. Everything about The Olde Coach House was first class. From the domestic staff to manager.
We as a family cannot find fault at all. All the rooms were so clean and well decorated. They made the family feel welcomed as soon you went to visit and always
a ver good tea and coffee set out on a tray nothing was too much trouble for them.
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Review from T R (Daughter of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is 94 years old and blind. After a spell in hospital, mum went into the Old Coach House for 2 weeks respite care. The staff were brilliant with mum and were attentive to her needs, very helpful and extremely patient with her. Their dedication, enthusiasm and hard work is a credit to them and
I can't praise them enough for how they looked after her. My mum is now back at home and thanks to all the team gaining confkaroo.idence and independence once more. A truly lovely bunch of people.
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Review from Vanessa T (Granddaughter of Resident) published on 8 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been a resident of the Olde Coach House for two and half years. I chose the home for my gran after meeting the management team and reviewing the level of service my gran expected to receive. My gran had dementia. At no point has the care home smelt unpleasant, has always been spotlessly
clean and we have always been made to feel welcome when visiting. My gran thoroughly enjoyed the home made food and cakes!
My gran always looked well cared for including visits from the hairdresser and chiropodist, always had clean clothes on and even on occasions had her nails painted.
My gran passed away last month at the home, she was 92 and I was extremely touched with the level of support the home offered to us - constantly bringing us refreshments to keep us going during the three days we were there.
I cannot recommend this care home highly enough and the staff need to know that they were highly thought of and their work was very much appreciated. Thank you
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Review from J G (Son of Resident) published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who suffered dementia was released from hospital following a urinary tract infection. She was unable to go home to her carers and was admitted to another Nursing Home as no place has available at The Old Coach House. The manager rang me to say they could make a room available in their dementia
wing. They arranged the collection of my mother and dealt directly with her GP.
In the short time she was at the home, they rang me on a daily basis, as I lived in Essex, to update me on her health. When I and my family visited I was given access at any time, and made to feel part of a family. The care she received was excellent and even up to her death there was a staff member sitting with her when I arrived. The home kept me fully advised at all times.
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Review from Diana W (Niece of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting a number of care homes I decided The Coach House at Hessle met all the criteria I was seeking. Bright, happy caring environment, friendly staff, cleanliness own room en-suite and home cooked food. My aunt reached the age of 100 thanks to the loving care and compassion shown to her by
all the staff. I myself was treated with the utmost kindness, the staff always approachable and having time to talk about my aunt. I was so pleased I had found such a well managed and efficiently run care home.
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Review from Margaret H (Friend of Resident) published on 16 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well maintained, staff very good, residents very well looked after and happy. Rooms very well kept, highly recommended.
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Review from Norman C (Son of Resident) published on 14 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are more than happy with the care my mother is getting at The Old Coach House. She has been there for 2 years having been moved there from a previous care home, and although she is very fragile through old age (102) next month) the care and attention she's has received has been second
to none. My family and I feel really relieved and grateful for the care and attention she is receiving.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for The Olde Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for The Olde Coach House is calculated as follows: ( (133 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 174 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Olde Coach House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (20)

Elaine

Elaine Bismor

Job Title: Manager Joined: 1984

As the care home Manager and Owner, Elaine Bismor is a very hand’s on Manager who believes that a Care home should always feel warm, inviting.
Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.


In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.


Elaine has a string qualifications including but not limited to:
Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses


She is also one of our dignity champions for the home

Laura

Laura Bismor

Job Title: Manager Joined: 2007

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.


I am part of running the day-to-day business future-proofing the business for years to come.


I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.


Our favourite is the pub and bingo afternoons.


We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Jo

Jo Davies

Job Title: Administration Manager Joined: 2010

Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday

Ifeoluwa Esther AKINRINADE

Ifeoluwa Esther AKINRINADE AKINRINADE

Job Title: Care Assistant Joined: 2022

I joined the team after serving time as a Mental healthcare assistant,


I am an individual who loves to ensure the wellbeing of others,


The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.

Angela

Angela Dawson

Job Title: Laundry Assistant Joined: 1995

I have been a laundry assistant at the Old Coach House for 28 years and love my job.

Olamiposi

Olamiposi Gbolahan

Job Title: Senior Care Assistant Joined: 2022

I enjoy working at the Old Coach House because staff and residents relate so well like a big family and the care home cares for staff just as they care for residents


I feel fulfilled giving someone a better quality of life which is why I like working in the care industry


I have undertaken the NVQ level 3 diploma in health and social care, 15 care standards, mandatory training for health care assistants and a few other care courses


I make residents feel very comfortable while ensuring they get the best care in the home

Alice

Alice Hayward

Job Title: Care Assistant Joined: 2015

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Debbie

Debbie Lawrance

Job Title: Care Assistant Joined: 2018

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Lorraine

Lorraine Ramsey

Job Title: Receptionist/Admin Team Joined: 2021

I've worked here for 1.5 years
Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions
Enjoy interacting with the residents

Martha

Martha Nachinaba

Job Title: Night Carer Joined: 2022

I love working here because I am part of a great team. Here in the Old Coach House, we are one big family, treated with the same love, respect, and dignity. At The Old Coach House, you are encouraged and given the opportunity to grow and build your career through various courses and training, which the company pays for.


Seeing the smiles on the faces of our residents at the end of the day is priceless and motivates me to keep giving my best. Our residents are well cared for and treated with the dignity and respect they deserve.


The Old Coach House Residential Home is a home away from home.

Chidiogo

Chidiogo Salome

Job Title: Care Assistant Joined: 2022

Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.


I love working at The Old Coach House care home because every day I learn something new.


Level 3 National Foundation Diploma in Health and Social Care


Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.


My future goal is to work my way up through training and to become an adult Nurse


For the residents to enjoy living in our care home I ensure that they do what they love doing the most.

Tunde

Tunde Abdurafiu

Job Title: Night Care Assistant Joined: 2022

The Old Coach house has diversity and inclusiveness as one of its core values and it is obvious in the work atmosphere
Treats everyone fairly, listening to management structure to well being of staff (work and off work)

The best part for me it the level of regulatory compliance is at its peak.


I would like to be a Dementia consultant in future

Adebukola

Adebukola Azeez-Fasasi

Job Title: Care Assistant Joined: 2022

Having worked in an old coach house for over a year and enjoyed every bit of it Taking care of the residents gives me great joy and satisfaction.


I have been given an opportunity to help people and this service made me appreciate the works of life.


Although the work has its challenges, the management has been very accommodating and has a listening ear.

Ayotunde

Ayotunde Asunmoh

Job Title: Care Assistant Joined: 2022

I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.


The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.


I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.


I have a series of certified mandatory training associated with the role of a health care assistant.


My goal is to earn more skills to improve and maintain the well-being of service users.

Rebecca

Rebecca Echugbo

Job Title: Care Assistant Joined: 2022

I started work as a housekeeper and have moved on to a care assistant in the home.


I like to see the residents every day and enjoy helping them live independently.

Lola

Lola Owoeye

Job Title: Care Assistant Joined: 2022

I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.

Adeola

Adeola Oluwole

Job Title: Night Carer Joined: 2023

I started work in April 2023 and love working in care.

Onyi

Onyi Odiri

Job Title: Receptionist/Admin Team Joined: 2023

I started working for the care home earlier this year.


I am working on reception and meeting and greeting all the visitors.

Kelly

Kelly Thomas

Job Title: Housekeeper Joined: 2020

I enjoy being around the residents in the home.


I really enjoy my job and keeping the home clean and tidy.

Dave

Dave Adeyemi

Job Title: Kitchen Assistant Joined: 2023

I am new to the kitchen and will be working with Paula to provide varied food service.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Olde Coach House to verify any information. View our terms and conditions. The Olde Coach House has an Enhanced Service - more info.