






The Old Coach House is located in Hessle and provides residents with personalised, professional and compassionate care in a warm and welcoming living environment.
Staff at the home strive to make sure each resident feels at home and encourage them to retain their independence and have the freedom to live their lives.
Care workers at the home work to treat all residents as they would like to be treated themselves, including...
Care Provided by The Olde Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Olde Coach House for full pricing details and T&Cs.
Contact The Olde Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- D E M A Residential Homes Ltd
- Private Owned
Person in charge
- Laura Bismor(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 110
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (20)
Visiting
- The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.
Parking
- The home has an onsite car park for around 10 cars
The Olde Coach House Reviews (83)
The Olde Coach House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years.
Over all time The Olde Coach House has 83 reviews.
The team are caring and attentive to Mums needs and nothing is ever too much trouble.
They try to encourage Mum to participate and join in when activities are happening and don’t give up on her when she declines - she needs encouragement!
The home is clean, bright and airy and very well staffed.
My mum has been in The Olde Coach House for eight weeks. She is well looked after and is happy. The staff are very helpful and pleasant. They inform me of how Mum is doing and take the time to speak to me.
Thank you for taking the time to complete a review, we appreciate your time.
The staff are very friendly and helpful. Mum says she is well looked after.
Thank you for taking the time to complete a review, we appreciate your time.
I have no experience with other residential homes so based on what I see here, the standard appears to be adequate.
Many thanks for completing a review, we really appreciate your time and response.
The Olde Coach House is exactly the right environment to meet the current needs of my mother-in-law. In terms of size and facilities, it has enabled her to transfer from home to assisted living. Providing excellent care for the safety, security and support with all personal care and regular meals and encouragement of fluid intake. There is always someone to provide reassurance and ensure all health needs are met. The staff are friendly and welcoming, this has helped us to adjust to these changes for Mum.
Many thanks for completing a review, we really appreciate your time and response. I will pass your lovely comments on to the staff team.
Thank you for taking care of my beloved Gran. The staff are friendly and the home is very clean. I would like to see more activities on offer - Gran loves music and games.
Many thanks for completing a review we really appreciate your time and response. I will pass your lovely comments on to the staff team. Activities are completed on a daily basis, sometimes visitors miss these depending on when they visit.
I have been in the place for over ten years, food is very good.
Like the staff.
We have found The Olde Coach House to be well managed with a caring team. Staff are always aware of my father's needs and communicate well with us, particularly after a GP review. Staff are always available for visitors and are very attentive to residents. We are very confident that The Olde Coach House meets his care needs. The environment is very homely and relaxed.
Thank you so much for taking the time to write a review for us. I will pass your comments on to the staff team.
The care given to the residents is exemplary, all members of staff are kind and courteous. They ensure the residents maintain dignity at all times. The home is clean, warm and welcoming. The residents are well dressed and the food is varied and appetising.
Many thanks for your kind review. We appreciate you taking the time to complete this for us.
The Old Coach House is extremely well maintained. There is rigorous infection control from the front door onward which is reassuring. The staff were a pleasure to meet. The attitude was positive, caring, kind and focused.
Thank you for a lovely review, we appreciate this and will show all of the staff team.
I am happy with everything that you do in the home and feel the people in there are well looked after and cared for. The only problem I was not too happy with was the tv in her room had a very bad signal and could not find more than one channel.
Many thanks for your review Paul, any time you have an issue or questions. The TV has been re-tuned and all channels are all present.
My mother is a resident and care user at The Old Coach House and is happy there. She says the carers are kind and hard-working and she appears to be happy at the home. Whenever I visit the carers and staff are friendly and knowledgeable. No areas of concern.
Mum moved into the Olde Coach House in January this year. We chose this care home on reports and recommendations from the local community we have never regretted our choice. The staff are friendly and positive they make great efforts to provide activities and mark special occasions, such as birthdays and the Queen's Jubilee. The home is immaculately clean and Mum says the food is very good. We want to thank all the staff for the excellent job you do.
I have met the care team and they are so very kind and caring. When I asked my husband if he
is happy his reply was 'Oh yes. It's magic.' I think that says it all. Thank you all for your wonderful
care. I know he is very fond of you all. We couldn't have found a better care home or carers if we had tried.
Our mum has been in the Priory since February 2022. Our mum was made welcome from day one, as has the family and we have no worries about the care and dignity our mum is given. The staff are outstanding and the home is immaculate.
My mum has been at the Olde Coach house since January 2022, she has been well cared for and settled really well, all the staff have been very good with her, we know she is in good hands. Mum enjoys the meals and company.
My father has been a Coach House resident for 6+ years. The home continues to provide very good quality care to my father, as it did to my mother who passed there in 2017. Staff are responsive, pleasant & helpful & treat my father as an individual, with his own needs. The management regularly upgrades the building to higher standards. Residents requiring more intensive care have their own sitting/dining area. This means that residents with less intensive care needs, like my father, are looked after in a more relaxed & less stressful environment. Senior carers/care assistants/admin & kitchen staff are all helpful & approachable. There is inevitably some staff turnover but new & existing staff are well trained, staffing levels appear to be good and staff have a real interest in meeting residents' needs & requirements. Our family know my father is well cared for. We recommend the Coach House as a safe & caring care home, which also performed well during Covid.
Hello, I visited my sister and the staff at the care home were very friendly and caring. It has put my mind at rest that she is being cared for by professional, caring staff. Her room is very clean and a good size and the care home is professionally run. Thank you so much.
The Coach House has become a new home for my mum, following a fall. She settled in very quickly and is full of praise for the staff who create a happy, friendly and safe environment. She has made friends with the staff and other residents. I, therefore, feel relaxed knowing that she is happy and well looked after. She is always talking about the various activities that take place on a daily basis. Unfortunately, due to Covid 19, I have been unable to have a walk around the Coach House but was sent lots of photographs by the Manager to give me an idea of what the Coach House is like inside and my mum's room in particular - which is excellent.
Thank you, Sue, for the lovely review - we really appreciate your kind words and we love having your mum as part of our home. We can't wait until we can have everyone in for a big party like we used to. Have a lovely Christmas.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Olde Coach House.
There are no upcoming events for The Olde Coach House.
Awards / Recognitions (3)
- 01 Apr 2017Recipient: D E M A Residential Homes Ltd
- 15 Feb 2016Recipient: The Olde Coach House
- 01 Feb 2015Recipient: The Olde Coach House
Meet the Team (13)

Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.
In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.
Elaine has a string qualifications including but not limited to:Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses
She is also one of our dignity champions for the home

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.
I am part of running the day-to-day business future-proofing the business for years to come.
I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.
Our favourite is the pub and bingo afternoons.
We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday

I joined the team after serving time as a Mental healthcare assistant,
I am an individual who loves to ensure the wellbeing of others,
The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.

I have been a laundry assistant at the Old Coach House for 28 years and love my job.

.................................................

Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions
Enjoy interacting with the residents

Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.
I love working at The Old Coach House care home because every day I learn something new.
Level 3 National Foundation Diploma in Health and Social Care
Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.
My future goal is to work my way up through training and to become an adult Nurse
For the residents to enjoy living in our care home I ensure that they do what they love doing the most.

Treats everyone fairly, listening to management structure to well being of staff (work and off work)
The best part for me it the level of regulatory compliance is at its peak.
I would like to be a Dementia consultant in future

I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.
The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.
I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.
I have a series of certified mandatory training associated with the role of a health care assistant.
My goal is to earn more skills to improve and maintain the well-being of service users.

I started work as a housekeeper and have moved on to a care assistant in the home.
I like to see the residents every day and enjoy helping them live independently.

I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.

I enjoy being around the residents in the home.
I really enjoy my job and keeping the home clean and tidy.
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