The Olde Coach House

2 Eastgate, Hessle HU13 9LW
9.5 81 Reviews
  • The Olde Coach House, Hessle
The Old Coach House is located in Hessle and provides residents with personalised, professional and compassionate care in a warm and welcoming living environment.

Staff at the home strive to make sure each resident feels at home and encourage them to retain their independence and have the freedom to live their lives.

Care workers at the home work to treat all residents as they would like to be treated themselves, including those with dementia, ensuring that they are treated with respect and dignity at all times.

The owners of The Old Coach House have years of experience providing care to older people in a welcoming and friendly atmosphere, where all services are designed to ensure that care home residents are happy and that they individual care needs are met. While staff work to encourage and support family visits to the home.

The Coach House accept private clients as well as local authority-funded client, and welcomes day care visitors and those who have short-term respite needs.

Care Provided by The Olde Coach House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1200
  • Self-Funded Residential Dementia Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £850 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1200

These prices are only a guideline, please contact The Olde Coach House to find out the exact price for your requirements.

Contact The Olde Coach House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Olde Coach House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Bismor (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.

Parking

  • The home has an onsite car park for around 10 cars

9.5

The Olde Coach House has a Review Score of 9.5 (9.507) out of 10, based on 12 reviews in the last 2 years.
Over all time The Olde Coach House has 81 reviews.

Overall Experience
  • 61
  • 20
  • 0
  • 0
  • 0
Date Published
  • 81
  • 3
  • 4
  • 12
  • 69
Reviewer Connection to The Olde Coach House
  • 37
  • 16
  • 8
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Norman C (Son of Resident) published on 14 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are more than happy with the care my mother is getting at The Old Coach House. She has been there for 2 years having been moved there from a previous care home, and although she is very fragile through old age (102) next month) the care and attention she's has received has been second
to none. My family and I feel really relieved and grateful for the care and attention she is receiving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for The Olde Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for The Olde Coach House is calculated as follows: ( (103 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 140 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for The Olde Coach House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (3)

Loading...

Meet the Team (15)

Elaine

Elaine Bismor

Job Title: Manager Joined: 1984

As the care home Manager and Owner, Elaine Bismor is a very hand’s on Manager who believes that a Care home should always feel warm, inviting.
Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.


In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.


Elaine has a string qualifications including but not limited to:
Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses


She is also one of our dignity champions for the home

Laura

Laura Bismor

Job Title: Manager Joined: 2007

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.


I am part of running the day-to-day business future-proofing the business for years to come.


I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.


Our favourite is the pub and bingo afternoons.


We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Jo

Jo Davies

Job Title: Administration Manager Joined: 2010

Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday

Ifeoluwa Esther AKINRINADE

Ifeoluwa Esther AKINRINADE AKINRINADE

Job Title: Care Assistant Joined: 2022

I joined the team after serving time as a Mental healthcare assistant,


I am an individual who loves to ensure the wellbeing of others,


The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.

Angela

Angela Dawson

Job Title: Laundry Assistant Joined: 1995

I have been a laundry assistant at the Old Coach House for 28 years and love my job.

Debbie

Debbie Lawrance

Job Title: Care Assistant Joined: 2018

.................................................

Lorraine

Lorraine Ramsey

Job Title: Receptionist/Admin Team Joined: 2021

I've worked here for 1.5 years
Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions
Enjoy interacting with the residents

Chidiogo

Chidiogo Salome

Job Title: Care Assistant Joined: 2022

Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.


I love working at The Old Coach House care home because every day I learn something new.


Level 3 National Foundation Diploma in Health and Social Care


Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.


My future goal is to work my way up through training and to become an adult Nurse


For the residents to enjoy living in our care home I ensure that they do what they love doing the most.

Tunde

Tunde Abdurafiu

Job Title: Night Care Assistant Joined: 2022

The Old Coach house has diversity and inclusiveness as one of its core values and it is obvious in the work atmosphere
Treats everyone fairly, listening to management structure to well being of staff (work and off work)

The best part for me it the level of regulatory compliance is at its peak.


I would like to be a Dementia consultant in future

Adebukola

Adebukola Azeez-Fasasi

Job Title: Care Assistant Joined: 2022

Having worked in an old coach house for over a year and enjoyed every bit of it Taking care of the residents gives me great joy and satisfaction.


I have been given an opportunity to help people and this service made me appreciate the works of life.


Although the work has its challenges, the management has been very accommodating and has a listening ear.

Ayotunde

Ayotunde Asunmoh

Job Title: Care Assistant Joined: 2022

I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.


The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.


I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.


I have a series of certified mandatory training associated with the role of a health care assistant.


My goal is to earn more skills to improve and maintain the well-being of service users.

Rebecca

Rebecca Echugbo

Job Title: Care Assistant Joined: 2022

I started work as a housekeeper and have moved on to a care assistant in the home.


I like to see the residents every day and enjoy helping them live independently.

Lola

Lola Owoeye

Job Title: Care Assistant Joined: 2022

I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.

Kelly

Kelly Thomas

Job Title: Housekeeper Joined: 2020

I enjoy being around the residents in the home.


I really enjoy my job and keeping the home clean and tidy.

Dave

Dave Adeyemi

Job Title: Kitchen Assistant Joined: 2023

I am new to the kitchen and will be working with Paula to provide varied food service.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Olde Coach House to verify any information. View our terms and conditions. The Olde Coach House has an Enhanced Service - more info.