






The Old Coach House is located in Hessle and provides residents with personalised, professional and compassionate care in a warm and welcoming living environment.
Staff at the home strive to make sure each resident feels at home and encourage them to retain their independence and have the freedom to live their lives.
Care workers at the home work to treat all residents as they would like to be treated themselves, including...
Care Provided by The Olde Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Accreditations
- Adopt A Grandparent
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Olde Coach House for full pricing details and T&Cs.
Contact The Olde Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- D E M A Residential Homes Ltd
- Private Owned
Person in charge
- Laura Bismor(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 110
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (20)
Visiting
- The Olde Coach House have an open door policy 7 days a week to all visitors but do have protected meals times for an 1.5 hrs at 8:30 and 11:30 and 4:30 every day, so ask that you avoid these unless you would like to eat with your family member.
Parking
- The home has an onsite car park for around 10 cars
The Olde Coach House Reviews (83)
The Olde Coach House has a Review Score of 9.5 (9.519) out of 10, based on 11 reviews in the last 2 years.
Over all time The Olde Coach House has 83 reviews.
I have nothing but high praise for the care home, they are doing an excellent job, and the staff are so understanding and caring. Although my partner is in bed, he is constantly being monitored and cared for, and I am so grateful for it.
Thank you for your review, Margaret, we really appreciate you taking the time to let us know how you feel.
My mum is very settled here, this her 3rd year. The care staff do a great job caring for residents with a variety of care needs. I and my family are grateful for the care they give to our relative.
Our mum has been at The Olde Coach House care home for four and a half years. During these years, mum has continued to receive excellent care from all the staff. Nothing is too much trouble for the staff to make sure all of mums care needs are met. Staff are so friendly and caring, always cheerful and chatty when we visit. Huge thank you to you all.
My mother has been a resident for the past eighteen months and her care has been excellent. The staff have been friendly and respectful both to myself and my mother.
We are very happy with the care and attention received by our relative. She is very happy here and has settled well.
Relief that mum is content and socialised on the days she attends the centre. She says the food is lovely and can't believe how much she eats whilst there. The staff are caring, friendly and professional and take time to relate to mum, despite dementia. Always seem to have partaken in some activity.
I was a wreck when I came in and the staff worked wonders.
The Old Coach House provides good quality care to its residents. My father has been a resident for over four years, as was my late mother. Staff are responsive, helpful and pleasant.
The home has been upgraded and considerably improved over the last year with its common rooms completely refurbished to a much higher standard. Residents requiring a more intensive level of care e.g for dementia, now have their own sitting/dining area meaning that residents with less intensive care needs are in a more relaxed and less stressful environment with separate sitting and dining areas. Resident activities have also been improved with two activity co-ordinators.
Kitchen staff are responsive to resident meal/food preferences and provide a good service within their inevitable budgetary constraints.
There is some staff turnover but overall staffing levels appear to be good and staff have a real interest in meeting residents’ needs and requirements.
I am deeply impressed and touched at the care and warmth that is lavished on the residents here. Mum has been given a new lease of life since she came to the care home, so thank you to everyone concerned!
The points below I haven't crossed are just areas that I cannot comment on.
I enjoy the daily walk around the home. It keeps me fit.
Thank you Joyce. We love our daily walk too.
I like most aspects, very clean. I have a good friendship with all the staff. I'm really happy here.
My family are always welcome.
Thank you Mary, we are glad you are enjoying your stay with us.
Since moving into the Olde Coach House I have been welcomed and am very settled and happy here.
Thank you June we love having you to stay.
I find the home extremely clean, which is important to me. I like all the staff and all the food is edible and good.
Thank you katie we love having you to stay with us.
Cannot praise it enough, food and care are excellent.
Thank you for the review, Lilly, we have loved having you to stay.:-)
I cannot speak highly enough of the care my husband receives at The Olde Coach house care home. We are impressed by the number of carers, who always shave time to have a word with my husband. If he is in his room they make frequent visits to him. Their care also extends to our family. After an eight-day stay in the hospital we returned in an ambulance to be welcomed back by two senior carers, although it was nearly 7pm and near the end of their shift. After they settled my husband in they brought me and my daughter a welcome cup of tea and sandwiches. A care home that really cares.
My dad has been in The Olde Coach House for a year now and I am so pleased we chose this care home. These past few months have seen major alterations to the building but throughout this time the staff have continued to provide excellent care throughout these very challenging conditions. I cannot praise them enough. My dad is very happy, in fact, when we take him out he cannot wait to get back - well done.
Unfortunately, I am unable to visit mum regularly but when I do I find the staff friendly, attentive and caring. The home is clean and comfortable and the residents appear to be treated with respect. it is a concern relaying on others to care for a loved one, however, it is very reassuring to have 100% confidence in the management and staff at The Olde Coach House.
Caring and compassionate.
I have been very satisfied with the overall care given to my stepmother. Staff have always been most helpful and considerate. This is reiterated by my stepmother. Although she suffered with Alzheimer's, she says staff are very kind and the food is good. Clearly, if she was unhappy she would tell me and it would be most apparent. Thank you.
Always found staff and management to be friendly and helpful. The Olde Coach House is extremely clean and very health and safety conscious. Would recommend it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Olde Coach House.
There are no upcoming events for The Olde Coach House.
Awards / Recognitions (3)
- 01 Apr 2017Recipient: D E M A Residential Homes Ltd
- 15 Feb 2016Recipient: The Olde Coach House
- 01 Feb 2015Recipient: The Olde Coach House
Meet the Team (13)

Elaine has worked in the care industry all her working life, and has been involved in the Old Coach House for over 30 years and now owns the home with her family. Her previous role was as a nurse at Hull Royal Infirmary.
In her job role Elaine has the overall responsibility for the smooth running of the home and to make sure the residents are receiving the best care possible at all times by being a proactive hands on manager. Elaine manages the staff team to a very high standard ensuring that home meets and exceeds the various demands of inspection and all regulations.
Elaine has a string qualifications including but not limited to:Nursing degree
NVQ’s in health and social care level 4
City and Guilds Registered Manager Award Level 4
End of life Care Level 5
Safeguarding of adults
Various dementia awareness courses
She is also one of our dignity champions for the home

I have worked in the home for 16 years. I am a trained accountant and HR specialised and hold an NVQ in health and social care and other management qualifications.
I am part of running the day-to-day business future-proofing the business for years to come.
I love working in a caring environment on a daily basis, we are always having a laugh and joking around the home and ensuring the residents are living a fulfilled life.
Our favourite is the pub and bingo afternoons.
We celebrate all staff members' personal and professional goals and encourage all relatives to join in with home daily activities.

Meet Jo, our admin manager here at The Old Coach House! Jo has returned from her maternity leave and is back to enjoying her job. #Meettheteammonday

I joined the team after serving time as a Mental healthcare assistant,
I am an individual who loves to ensure the wellbeing of others,
The Old coach house is an avenue to improve my career and help in my relation with adults and co-workers in a friendly environment.

I have been a laundry assistant at the Old Coach House for 28 years and love my job.

.................................................

Reception/Admin Team
Busy and varied workload
Kind and friendly staff members
Great working conditions
Enjoy interacting with the residents

Care for the elderly, provide support and assistance, help with feeding, bathing and clothing and engaging them in physical activities.
I love working at The Old Coach House care home because every day I learn something new.
Level 3 National Foundation Diploma in Health and Social Care
Working in the care industry allows me to help others in the best way possible and it gives me a sense of responsibility.
My future goal is to work my way up through training and to become an adult Nurse
For the residents to enjoy living in our care home I ensure that they do what they love doing the most.

Treats everyone fairly, listening to management structure to well being of staff (work and off work)
The best part for me it the level of regulatory compliance is at its peak.
I would like to be a Dementia consultant in future

I enjoyed working at the Old Coach House as it helps me to be more committed to delivering the best care possible for the residents.
The management is also concerned about the welfare of staff, with different skills each day and adequate training which makes it more satisfying and rewarding.
I enjoyed working in the care industry because it’s one of the most rewarding jobs as I’m able to make a real difference and positive impact in someone’s life on a daily basis.
I have a series of certified mandatory training associated with the role of a health care assistant.
My goal is to earn more skills to improve and maintain the well-being of service users.

I started work as a housekeeper and have moved on to a care assistant in the home.
I like to see the residents every day and enjoy helping them live independently.

I love working with elderly clients in the home. I enjoy the activities around the home and going out for trips out.

I enjoy being around the residents in the home.
I really enjoy my job and keeping the home clean and tidy.
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