Priory Care Residential Home

11 Priory Road, Cottingham HU16 4RR

Priory Care Residential Home, Cottingham, East Riding of Yorkshire
Priory Care Residential Home, Cottingham, East Riding of Yorkshire
Priory Care Residential Home, Cottingham, East Riding of Yorkshire

Priory care Residential Home is a privately-owned Cottingham care home providing professional, individual and compassionate care in a friendly, welcoming environment.

The home is under going a full refurbishment, starting with the upstairs which is due for completion at the end of May 2016 and will be a dementia unit with a sensory garden in the grounds of the home, moving on to downstairs where there will be 13 bed residential unit, complete with its own hairdressers and activities room including a bar facility, due for completion end of August 2016.

Then on to the end of life unit which will have eight beds, plus relatives lounge, and separate outside paved gardens, and facilities for relatives to stay over night.

It aims to be more than just a standard care facility as it strives to make each resident's home, a place where they can retain independence, personal freedom and live out their lives with enjoyment and fulfilment.


The staff have many years of experience providing care to older people in a welcoming and friendly atmosphere, where all services are designed to ensure that care home residents are happy and that they individual care needs are met. Care workers treat all residents as they would wish to be treated themselves and believe that, while old age, dementia or confusion might mean they can no longer live alone, it should not mean any loss of privacy, dignity or respect.

Priory Care accept private clients as well as local authority-funded client, and welcomes day care visitors and those who have short-term respite needs.

Group: D E M A Residential Homes Ltd

Person in charge: Elaine Bismor (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 27

Shared Rooms: 4

Rooms with ensuite WC: 16

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Priory Care Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Priory Care Residential Home has a Review Score of 9.6 (9.571)

The Review Score of 9.6 (maximum of 10) for Priory Care Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Priory Care Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.571 for Priory Care Residential Home is calculated as follows: ( (222 Excellents x 5) + (87 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 333 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Priory Care Residential Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 22 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    7
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priory Care Residential Home?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Priory Care Residential Home

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    4
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

From morning to night seven days a week we have no hesitation or concerns as to my mother's well being, we are 100% happy with the home, and ALL the staff are extremely friendly and caring in every way. The home is always clean and well maintained to a high standard. The food is always excellent and well presented. We visit at various times and there is never any difference. A credit to all concerned.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is treated with care and consideration by the staff and management, and I have found everyone to be friendly and approachable. Any problems or issues have been dealt with quickly and tactfully. The standard of cleanliness in the home is excellent, and laundry is also excellent. My only slight disappointment is that maybe they could do a bit more in the way of activities though I do realise that sometimes it can be difficult getting elderly people to join in!! Overall, I am very pleased with my mothers care. Thank you.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff have been amazing with my father. He is much calmer and happier now in the home. I cannot thank them enough. They seem to really like dad and enjoy having him in the home.

How likely would you be to recommend Priory Care Residential Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Priory Care Home was fantastic during the transition phase of settling mum into their dementia unit providing me with regular phone calls. Mum settled within a few days and has enjoyed the company of the staff and other residents. She is so expertly cared for, safe, clean and dressed appropriately. This was not the case when she was living alone. She does miss her garden and would value activities based on gardening if appropriate. I would not hesitate in recommending Priory Care Home.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Six months on and my mother is very depressed, probably due to the lack of stimulation in a tiny dark room. No privacy. Garden unsuitable for the elderly - query seating/swing seat!! Uneven paving, very scruffy.
Some staff were helpful, but mostly elusive.

How likely would you be to recommend Priory Care Residential Home? Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities: Very Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

All the staff are dressed smartly, are polite and friendly and they genuinely appear to be very caring. My mother's room always appears to be spotlessly clean. She has no complaints regarding the meals, in fact, everything is extremely satisfactory.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has been a resident with respite care and weekend care for a couple of years, during which time, I have spent many hours with her and have been able to observe the care given. No care home is perfect, but I have observed a very good level of care and any concerns that I have had have been dealt with in a prompt and professional way. This care home has left me with the best impression, of the several that we have experienced to date.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My husband has been a resident now for a year and 2 and a half months.
We both think he is very well looked after. The staff are very caring, though sometimes overworked.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The family placed mum at Priory Care Residential Home for respite care while we had a family holiday as her health was declining.
Mum sadly passed away whilst in the care of the home.
The care and service mum received was exceptional and mum was treated with love and dignity at all times. My sister says the staff were lovely and kept her informed 24/7 of how mum was ect.
She was only with them in the home from July 24th until her passing on 3rd August but passed peacefully. I would recommend Priory Care Residential Home.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Each time I visited the staff were brilliant, they saw mum several times between meals and she thought they were all lovely.
The meals looked of a very good standard and were hot, where appropriate.
She loved her room but there was a shortage of chairs for visitors.
Mum is now at home again but all her family and she, herself would be more than happy if she had to go in again.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My first impression of the home was clean, tidy - staff are always happy, well mannered and willing to help. The facilities meet my mother's needs and she is very happy and has made a lot of friends with the other residents.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was here for respite and the staff were brilliant; very caring and always treated Mum with respect.
The food was lovely and the room was newly refurbished to an extremely high standard.
Management and staff were very kind and nothing was too much trouble.
Mum was very happy here.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our 96-year-old mother has many complex needs. Priory Care provides her with all the attention she needs, the staff carry this in a caring and sensitive way, they are very professional.
As a family, we feel that mum is in very safe and kind hands.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything about this home is first class.
Warm and friendly staff providing excellent care.
There is always someone to speak to and answer any questions that I may have.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has Alzheimer's.
the staff has dealt with him with considerable skill and lots of patience in a happy, friendly atmosphere.

How likely would you be to recommend Priory Care Residential Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum initially went into The Priory for respite, but it soon became evident she would have to stop from the moment I first went to look around, I was greeted with a friendly, professional care worker. The care my mum receives is wonderful. She is treated with dignity, respect and kindness and her every need is taken care of. She is in a safe, caring and happy environment and I couldn't ask for better care than she receives.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been very happy and settled in the home. All her needs are cared for given she is 97, quite agile but registered blind. The home has recently undergone a refurbishment and is bright and clean with plenty of staff on hand, it has a friendly atmosphere. Communication is good whenever the need arises to be informed. Hopefully, the garden will be improved over the next phase of development.

How likely would you be to recommend Priory Care Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My husband was in this care home for just 48 hours, but in that time, every consideration and competent care was given to him.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother receives great care and careful monitoring of weight, capabilities and behaviour. Reviews are called to inform of any changes due to her illness. The staff are kind and considerate towards all residents, regardless, even though this can be quite challenging at times. My Mum has settled in well and we are all happy with her care. Thank you.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A good sense of safety and security observed on all visits. Plentiful staff and very polite and helpful. Numerous activities abound, generally very good feel about the place. The rooms are very clean and comfortable looking also.

How likely would you be to recommend Priory Care Residential Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are very happy with the care my mum has received. All the staff have been excellent.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been treated really well with dignity and respect. Since I have been here seven weeks. It is my first time in a care home and although I was worried and apprehensive at first, I think I have settled in.
I like having my hair and nails done as well.
I have become a bit more independent since I arrived and although I need a walking frame I am managing to move around on my own.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother has been resident here for nine months.
The first six months she has not been able to go out into the garden due to extensive building works and has been disturbed by the noise of the works.
However, these now have finished and the home now is very comfortable and beautifully decorated and welcoming.
The staff are very caring having time for each resident.
Mother is upstairs in the dementia area, where on occasion staff have to deal with upset and sometimes aggressive residents.
I have witnessed staff coping professionally and very caringly under pressure in these circumstances.
Looking after all residents individually is their priority.
I visit regularly five or six days a week.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mother had been suffering from a number of chronic conditions including End Stage COPD, which meant she was on a Roller Coaster of hospital admissions, discharges and home care. With each hospital admission, she came home having lost weight to the point of being malnourished, fallen (3 in total) and had more skin tears. The time came for her to go into The Priory where she died quite suddenly in the end. However, in that time she was so well cared for that, the difference was obvious just looking at her. After visiting and seeing how things were initially I had to return overseas and continued to communicate by phone, we rang sometimes late at night due to the time difference and it was never any trouble, each staff member was informative and helpful and always gave the phone to my mother to have a chat. It was very reassuring being so far away knowing she was getting such excellent care.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was well looked after and always nice and clean. Thank you.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would visit the care home 2/3 times per week. During this time I met most members of staff. The service given to my friend was caring, efficient and most of all they all made her feel special. Whenever she required medical assistance we were kept fully up to date. Due to the staff and management at Priory Care Residential Home, her last few months were made wonderful for her. I can't praise the place enough from the kitchen staff to management and everyone in between.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Priory Care has recently been taken over and I must say I am very impressed, the standards have improved 100%, the staff, the care, very clean. The renovations are fantastic, all credit to the new owners. My mum was very well looked after and I would like to thank all staff at the home. Thank for everything you did for my mum.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having taken over the care home in October 2015 the new owners and team are making great inroads in turning this home into a very safe and caring environment. The substantial building programme has been a bit messy but you can see what the end results will be, although the previous interim management and carers did their best under very difficult circumstances.
Having visited my mum most days until her sadly passing away in April 2016, I have had a first hand view of all the improvements that are being made, and not once have I had any concerns about the care my mum and for that matter the other residents received while I was visiting.

How likely would you be to recommend Priory Care Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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April 2017

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