Priory Care Residential Home

My mother has been in this home for over three years now as she couldn't look after herself and was becoming immobile. After many months of not wanting to be in any form of care she is comfortable there and the staff are great at moving her around.

I know his room depresses him. A simple cell with a TV. Rules mean a lack of personal items and mementoes which could help his recuperation.I am grateful that he has a roof over his head and is fed and looked after by a group of kind staff. His mental health and physical recovery continue to be a sadness to his family. If he was homed nearer to us perhaps we would have better communication and input to his quality of life, but at the moment due to uncertainty of the trail of decisions and input to his life, this is difficult. The home is but one piece of the puzzle.

I submitted feedback in December 2023 about the fantastic care my mum received whilst in the Priory, sadly my mum passed away in January and I meant to leave a review shortly after but never got round to it. I hope my previous review and this one will help if you are considering placing a relative in their care. The care home itself is outstanding but it's the staff that really make the place work! Even in Mum's last few days the care given was so warm, caring and all staff continued to bring a smile to her face. Whatever business you are in it's the people that make the difference and they really do here! I do of course miss my mum but I also miss visiting the home and the company of those who looked after her. Such wonderful caring people and a pleasure to be around. Thank you all from the bottom of my heart.

Thank you to all the staff, carers, receptionists, and cleaners (who usually let me out) for all the work you do, I feel happy knowing she is in good hands.

My stepfather was moved to Priory Residential Care on the 9th February 2024, after a difficult week in the hospital. I was concerned the first day I visited, which was also his first day because I’d asked for a room with a toilet, which wasn't possible. After the first few days, my concerns about a toilet in my stepfather’s room paled into insignificance, when I saw how wonderful the staff were concerning my stepfather’s needs. As the last few weeks have progressed, I can’t speak highly enough of the care home, which is spotless, lots of activities, the staff are very caring and open, putting his needs first and foremost. So very pleased he is in a home with such fabulous staff, who really do care!

Thank you!

Mum seems content and settled on the whole and lately, appears to have improved as a result of her care. The home has reviewed and adapted the care in an effort to meet Mum's needs and has responded to any concerns raised by the family. Occasionally, Mum has been unsettled as a result of the policy of having visits in residents' rooms, not wanting to be moved from the lounge.

Would like to be able to bring 2 people with me occasionally instead of 1, i.e. when two people have come a long distance.

Mum was transferred from hospital to the care home with complex issues, including a broken hip, a haematoma on the leg (not healed), a catheter, oedema in arm, poor eating, erratic blood sugar levels etc. and was on patches to relieve pain. Although an assessment of the management of Mum's needs was undertaken, the staff were dealing with Mum's problems on a daily basis very well, referring to the GP as necessary and reporting back to the family at all times. Mum felt happy that she was comfortable and well looked after in a pleasant room overlooking the garden and visited regularly by the family. The staff were kind and caring in their treatment of Mum and were always helpful in keeping the family updated. Mum passed away after eight-week stay.

A most interesting experience, different from any other I have known apart from in hospital. There is a genuine aim to make residents feel at home and become attached to the carers and building.

Everywhere spotlessly clean. Lovely food.

Staff always courteous and helpful on my visits to my mother. Mother appears to be well looked after and care for. Staff seem keen to do a good job.

The care my dad is getting is very good and we know he is being well looked after. It's a bit frustrating in the length of time it has taken to carry out a blood test and receive results which will result in a medication check, other things have been put in place generally. Very friendly and caring staff.

The care home is very clean and welcoming to visitors. All the staff are both friendly and very caring to the residents which gives us 'peace of mind' when caring for our mum who is currently in here for respite.

The home is not very big, which I feel gives it a more homely feel which leads to everyone being treat as an individual.

My mum has been well cared for and has been treated with great dignity and respect. We have been well communicated within all aspects of her care. She is very happy. We would recommend Priory Care Home for the safe care of its residents. The staff are wonderful.

The care home is superb, and the staff are absolutely outstanding; they always go above and beyond the call of duty to make sure that the residents are cared for, comfortable and happy and to welcome and update visitors. The food is excellent, and everywhere is spotlessly clean. There are regular, fun activities, and my relative really enjoys herself - it feels more like a large family than a nursing home. We cannot fault the care home in any way and would like to thank all of the staff for all of their amazing care and support.

My husband has been in the Palliative Care Unit at Priory Care Home since early August 2022. From my first contact with them, I have been most pleased with all aspects of his care. The staff are pleasant, understanding of his needs and always very friendly. His room has a view of the garden area. It is clean, light and airy. Most importantly, he has settled well and is comfortable. I feel very relieved to have found such a caring environment for him, and it is a relief for all the family.

Thank you.

Snacks and fruit were offered regularly my stay was very comfortable and I felt safe.