Care Homes Owned by Hadrian Healthcare Ltd in Tyne & Wear

The whole of the staff from medical and caring, to admin and management, have all been excellent and made not just him, but also us as relatives feel like part of life at 'The Manor'.
He really appreciates the care and interaction he receives, and we do understand he can be challenging occasionally, but the Team that looks after him does it with compassion and also a smile, which he really likes.
The standard of rooms and general decor is excellent and this also applies to the gardens and outside areas.
Someone moving into care is a big step for all involved, but I wouldn't hesitate to recommend The Manor House as a destination of choice.

recommend this home to anyone.

keep the Manor House in tip top condition.

all around .

staff are all brilliant. During palliative care and the last 2 weeks before she died, the dignity, love and respect and care for us all was just so good we will be forever grateful.

significantly and we will soon no longer be able to afford to live in The Manor House, we will be devastated when we have to move her to a council-run nursing home.

have dedicated activity staff who go above and beyond arranging twice-daily activities. If you had to choose your own care home this would be it!

then, I have always been welcomed with a friendly greeting or smile by management and other members of staff. There are many activities and outings arranged for residents, family and friends are invited to social events. I can't thank everyone enough.

Some of the social events that family and friends are invited to are:
Garden parties, Carol Services, some of which residents are linked with other groups in the choir. Carol singing around the Christmas Trees in the garden. Theme nights - very sociable events, and good fun. We have been to Greek, Italian, Indian, Mexican etc. Last year 'The Burns Night' included a 'Piper' who piped in the Haggis, tartan was worn and singing enjoyed. Such activities have not just been good for residents but for family, friends and staff.

their families for the festive period.
The quality of the accommodation is equivalent to a 5-star hotel. The bedrooms are spacious with quality furniture and fittings and to be able to sit in beautifully decorated lounges or have a coffee or cocktail in the Cafe Bar makes visiting very pleasurable. The grounds are very well looked after, bringing colour and peace of mind to the residents.
Manor House is well-managed and the caring ethos permeates throughout the home.
Well done Manor House.

go over and above in ensuring my aunt's needs are met. I do not live locally, and am very grateful that I know my aunt is comfortable and being well cared for. A big thank you to the team at The Manor House. It really does deserve its outstanding rating and I would not hesitate to recommend it.

excellent and quality of food very good. Staff keep me updated in my mother's care I have no hesitation asking for updates. My mother is very happy here which is a huge relief to the family.

and there are many opportunities for relatives to eat with their loved ones. There are activities morning and afternoon to ensure your loved one is entertained and stimulated. The staff are wonderful with my mum and us, her family. We couldn't be happier.

residents more outdoor space to sit in. It is always clean and tidy and the cleaning staff are friendly and helpful. Since day 1 Mum has been treated with respect by staff who care about their residents. Any questions I have regarding my Mum, her care and welfare have always been answered quickly and honestly. The office staff are prompt in returning calls and answering queries. I would not hesitate in recommending a visit and considering The Manor House for a loved one.

team who went beyond - we will be forever grateful.

of people.

this speedily and effectively.
All care staff were delightful, happy, and above all caring and we could not have asked for more.
Thank you to everyone for getting Mum back on her feet (literally!) and we would have no hesitation in recommending the Manor House to anyone.