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Care Home Owned by Memory Lane Care Homes Ltd in West Midlands

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Memory Lane Care Homes Ltd in West Midlands

Only the locations & reviews in West Midlands for Memory Lane Care Homes Ltd are showing below.

View the details of all 7 locations (with 463 reviews) owned by Memory Lane Care Homes Ltd

Memory Lane Care Homes Ltd Locations in West Midlands (1)

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1 Care Home owned by Memory Lane Care Homes Ltd in West Midlands
Amberley Court Care Home

82/92 Edgbaston Road, Edgbaston, Birmingham B12 9QA 

8.8 31 reviews
"For the short time that my uncle was at Amberley Court the staff was very pleasant, supportive and approachable. If we had any questions…"   Read all 31 reviews
Location Type Care Home
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 62 Rooms

Memory Lane Care Homes Ltd Reviews in West Midlands (31)

9.5

Memory Lane Care Homes Ltd has a Group Review Score of 9.5 (9.455) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Memory Lane Care Homes Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Memory Lane Care Homes Ltd
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Review of

Amberley Court Care Home

from C I (Wife of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are nice with full smiles! The are glad to listen to the opinion & then help when needed. Also, they provided varied activities to let the residents enjoy! The environment is clean & comfortable.
The floor in his room is always sticky even when staff clean with hot water.
Reply from Lisa Henderson, Customer Care Advisor at Amberley Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Husband in our care. Please let us know if there is anything we can do to make Husband's stay as comfortable as possible.

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Review of

Amberley Court Care Home

from H L (Niece of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the short time that my uncle was at Amberley Court the staff was very pleasant, supportive and approachable. If we had any questions they were always available. The family would like to thank the management and staff for the good care my uncle received since being at Amberley Court.
Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for your kind words. It is always lovely to hear words like "Supportive" and "Approachable" being used to describe our staff and we are pleased to hear that your Uncle received such high standards of care and support during his stay at Amberley Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Amberley Court Care Home

from H A (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been the son of a service user at Amberley Care Home since I was 13, and at 22, I've seen both the previous and current management teams in action. The care for my mother, who has Huntington's disease, has always been person-centred, but the new management has taken it to another level. They've
made family involvement a priority, introducing new ways for us to be part of her care. Communication is better and any concerns are addressed through accessible channels no matter how big or small and the current team is proactive in finding solutions. I visit daily, but I'm confident that even if I couldn't, my mother's care wouldn't falter. The staff are knowledgeable, compassionate, and well-adapted to her specific needs. Amberley Court provides consistent care and I highly recommend them.
Reply from Maria Ricketts, Customer Care Adviser at Amberley Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review of

Amberley Court Care Home

from Hazel D (Mother of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son enjoyed his stay and loved being around other people and having a break from me.
Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for your feedback. We are pleased to hear that your son enjoyed his stay with us at Amberley Court Care Home. It is wonderful to hear that your son loved being around our residents and staff and that he had a lovely time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Amberley Court Care Home

from S E (Aunt of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review refers particularly to the activities and the grounds.
In the time my nephew has been at Amberley Court, the range of activities and events has changed so much in a positive way - drumming sessions, a fitness trainer every week, the summer garden party, etc, etc. All down to the hard-working
activities team - all of them, secondly, a huge thank you to the maintenance man for transforming the grounds - flower beds, pots, etc, and lovely new courtyard furniture - so homely for the long stay residents.
Reply from Maria Ricketts, Customer Care Adviser at Amberley Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Amberley Court Care Home

from M M (Husband of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One staff member in particular is very friendly and helpful.
Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

We appreciate you taking the time to leave us your review. It is always lovely to hear words like "friendly" and "helpful" being used to describe our staff. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of

Amberley Court Care Home

from Irene c (Mother of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's so good. I like the activities, but I think there could be more activities available. Food I think there needs to be more fruit and vegetables too. I would like my son's shower routine to be more regular.
Reply from David Mclean, Customer Service Adviser at Amberley Court Care Home

Thank you for taking the time to leave your review. We hope you can feel at ease with your son in our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your son's stay as comfortable as possible.

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Review of

Amberley Court Care Home

from Margo W (Sister of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Amberley Court for approximately five years. He is very happy there. He joins in with the activities and the staff do all they can to make him happy. I am not sure about the food standards (the menus etc) my brother has no complaints. He is perfectly happy with the
staff.
The home is very clean. They were very considerate with the decor, asking my brother which colour he prefers for the walls.
Knowing my brother is well looked after and happy makes all the family (my brother is 5th of seven siblings). Keep up the good work.
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Review of

Amberley Court Care Home

from I S (Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am new here, I have been here approx four weeks but so far my experience of Amberley Court has been extremely positive from the very start the staff have been very caring and have made me want to go. I wouldn't change a thing regarding my place at Amberley Court.
Reply from Fran Donno, Customer Service Adviser at Amberley Court Care Home

Thank you for taking the time to leave your response. We are so pleased to hear that you have had a positive experience so far in our care. We hope to continue providing you with the best possible care.

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Review of

Amberley Court Care Home

from T F (Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel really good and have enjoyed being here, some days are better than others, down to my own disabilities. The staff are very nice most of the time but sometimes you can see they are under a lot of pressure due to covid and the cost of living going up for us all.
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Review of

Amberley Court Care Home

from M H (Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is really good. I am happy to be part of it.
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Review of

Amberley Court Care Home

from A J (Friend of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice clean, tidy home. Which seems well organised. The staff seem confident and were approachable and helpful and seem very caring. There was a lovely calm atmosphere and an enjoyable visit. Well done to all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you for your review. We really appreciate you taking the time to leave us your comments.

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Review of

Amberley Court Care Home

from Teresa K (Sister of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Amberley Court for 15 years. Some managers have been better than others. Since the current manager took over I have been extremely happy with his care.
Reply from Rebecca Kellegher, Customer Service Adviser at Amberley Court Care Home

We appreciate you taking the time to leave us your comments. Please do let us know if there is anything more we can do to make your brother's stay as comfortable as possible at Amberley Court.

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Review of

Amberley Court Care Home

from Gary R (Brother of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been looked after at Amberley Court since December 2021. He can be difficult mentally - mood swings and angry outbursts - but the staff have handled this very well and with great professionalism. He is also physically unable to walk or stand but they have the correct equipment and knowledgeable
staff to handle the situation. We took him back home recently but soon realised he could not be looked after and he needed to go back. They promptly helped facilitate this and welcomed him back. I can highly recommend this care/nursing home and its staff and management.
Reply from Amanda Barnes, Customer Service Adviser at Amberley Court Care Home

Thank you for taking the time to leave your review, it is nice to hear that you feel happy with your brother in our care and feel that his care needs are handled well. Please let us know if there is anything more we can do to make your brother's stay as comfortable as possible. Thank you for your recommendation.

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Review of

Amberley Court Care Home

from Michael M (Resident) published on 29 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
The manager should be sacked, I had to get the CQC, adults safeguarding and BUPA on the case, the MD from BUPA and the manager came into my room Tuesday the 14th December, in front of me she told him bare-faced lies, I even told her to her face - you are telling him bare-faced lies. I have been trying
to change doctors for 17 weeks but loads of times she says you can't, everybody has got to have the same doctor. Another lie, on Amberley Court's website it says you can have any doctor you want, I have not had any tablets for five weeks Monday 20th December, I been on them for ten years. I have been crying like a baby for nearly five weeks, after three weeks she offered me Paracetamol, no good to me, I have been on two co-codamol, four times day for ten years. You ask the care staff something but they never come back to you. One of the staff said once, they go out the door, they forget and she said - out of sight out of mind. I have been here 17 weeks but it has been like 17 years, I have been treated like dirt.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you for your feedback. We have passed this information on to the Home Manager and I believe Bupa and the care home are already in communications with you regarding these matters.

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Review of

Amberley Court Care Home

from N M (Daughter of Resident) published on 29 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Uncaring staff, unprofessional management who don’t investigate complaints and just cover up with excuses, emails not responded to or miraculously go missing. High turnover of staff, especially management. No consistency with keeping residents connected with loved ones. Visiting rules made up to suit
the needs of the home. Food bland; unappealing and lacks cultural diversity. Activities are a joke and it appears to be difficult to hire activity staff over the years. Some of the staff are miserable and unfriendly with bad attitudes and some are a credit to the home. If you want peace of mind please find another care home for loved ones. Check out the CQC ratings for Amberley Court which echoes the above points.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

We endeavour to follow all policies and protocols and respond to all emails in a timely manner. We are sorry to receive this feedback and have passed this information to the Home Manager.

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Review of

Amberley Court Care Home

from Jackie A (Sister of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Very unhappy with management. After a stroke, my brother was cared for at Amberley Court. Care staff were amazing. However, management were hostile. I sent emails that were not returned. My brother sadly died in hospital after his short stay in Amberley Court. Not one member of staff offered condolences.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

We are saddened to hear about your loss and the experience you had with Amberley Court. We have a genuine regard for all our residents and their wellbeing is an absolute priority. Please get in touch with our Quality team by emailing feedback@bupa.com or calling 0113 381 6293. Thank you.

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Review of

Amberley Court Care Home

from K G (Granddaughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amberley Court have been looking after my nan for nearly 2 years. I have always found the staff to be very friendly and very attentive to Nan's needs. They are always kind and caring and treat her with respect. Nan is currently in end of life care and the staff are doing everything they can to make
her final journey comfortable. I would recommend Amberley Court.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you for your kind words. It's always nice to hear our staff described as kind, caring and respectful. Thank you again.

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Review of

Amberley Court Care Home

from Hayley G (Granddaughter of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting the home over the last couple of months. The care my nan receives is always excellent. The staff are always so helpful, hard-working and friendly; even my nan says often how lovely the nurses are. Someone from my household is here every day as my nan is on her end of life journey,
the staff always do so much to make her comfortable, we have been so impressed with Amberley Court Care Home.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you so much for sharing your incredibly kind review with us, we are so grateful to receive your lovely feedback. We are so pleased to hear that you are happy with the services we are providing for your Nan and that you and your family are able to come and spend time with her. Please let us know if there is anything more we can do for you and your family.

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Review of

Amberley Court Care Home

from Edward H (Friend of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home was wonderful throughout my friend's final months. Kept me informed more than I could have hoped for, the home manager was wonderful! Very kind, caring and supportive. The team were always willing to go the extra mile to make sure my friend was in the best spirits given the tough time we are
all enduring. Fantastic job all!
Reply from Emily Wilson, Customer Advisor on behalf of the team at Amberley Court Care Home

Thank you so much for your lovely words, we really appreciate you taking the time to leave us such a kind review. We are so sorry for the loss of your dear friend, please accept our condolences.

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Awards / Recognitions (5)

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