Care Homes Owned by Memory Lane Care Homes Ltd in Hampshire

My Mum continues to be well cared for at Ashley Lodge and I am impressed with the overall quality and care given to her. My Mum has appreciated the cheerfulness and attentiveness given to her. The room is bright and clean and she appreciates the double aspect. The whole team and the environment give a real family feel and this is a massive comfort to myself and my Mum.

Myself and my brother viewed Ashley lodge in May when my dad could no longer be cared for at home - I'm a nurse myself and have worked in care homes and on viewing this one I immediately had a good feeling about it and the care the residents were given. My Dad was a very independent person up until he's dementia declined and moving him out of his home was a hard decision but moving him in to Ashley lodge is the best! We visit him daily, take him out weekly, the staff are always friendly and will call or email if they need to know something or need us to bring something in for Dad. He always has a big smile on his face and even though he can't express how he's feeling we know he is happy and feels safe and cared for. They have a lovely variety of different meals and there is always a menu to see what he's had/ having. He is always cleanly shaved and clean clothes on every day which is lovely to see as my Dad was always very proud of how he dressed! Thank you to allxx

My only suggestion is lack of ventilation, so air conditioning would be good in all this heat/air filtration. Re room was quite warm.

Very helpful, they know how to treat her - more so than even the hospital seemed to. Without their help, I firmly believe she may well of lost her legs. 1st class staff and those in charge.

I've been treated very well. All needs are met where as possible. I've enjoyed some activities, but as I'm only here on recovery, the activities are not for me. (good for the home)

My mother has been a resident for nearly 7 months, and I have total faith that she is in very safe and caring hands. The staff are very caring and well trained in dealing with dementia patients, which must be very challenging. Jean enjoys her meals, and the choice is very good indeed. I couldn't wish for a nicer care home for my mother, and I am always made welcome by the staff when I visit.

We can't thank the team enough for all their support and care throughout Mum's stay.

My wife, who has dementia and is totally bedridden, is receiving palliative care, so some of the options listed do not apply.

I do not feel that enough 'observation checks' on his well-being are observed regularly.

I find the care i receive here is excellent, with all staff all doing there best to make life very comfortable, as they can. Nothing is to much trouble, i only need to ask. Its not only the carers that need praise, its all staff here, from cleaners, nurses, laundry, activities and kitchen staff. We have a very good management team, who are very helpful.

Lovely staff and great welcoming management. Mum loves it here and enjoys the food. Highly recommend.

Unfortunately mum does not like the food, so we take in meals, and she does not join in any activities.

Carers and nurses are excellent. I would recommend Ashleigh Lodge to anyone; the services they provide are above and beyond.

Mum has been at Ashley Lodge for over a year now. On a recent visit, it was good to see how well Mum was responding to the various staff members who passed through her room. There was a strong sense of her being comfortable in their company.

In fact, there was a very happy and calm atmosphere throughout the Home. Every member of staff we encountered was ready to help in any way possible - even when we didn't need it! As for the new menu, well, that is clearly a great success. Mum emptied her plate and later told me how good the food was there! So a very special thank you to head chef Julian and his lovely staff.

These results are only possible through the conscientious, professional and superb teamwork from everyone there working together towards the same goals and in the same enabling culture.

The phone is always answered promptly and staff are polite and helpful.

I am very pleased with all the staff and management at this home. It is very clean, in fact spotless. I would recommend this care home as I can not fault it.

The manager and the staff are vey friendly. It is a lovely care home, very happy they look after mother very well. We know mum is very happy there. They are all doing a very good job with all the care people.

Although a short stay for mum to get her back on her feet. I would say that all the staff were kind + respectful. Big shout out to Jess and her team for their care and support, not only to mum but to the family.

Massive thanks to everybody.

The care given to my dad was excellent. From the 1st time we met with the Care Home manager to the end of his stay there. The staff were all extremely helpful and patient with my dad when he wasn't always co-operating fully or on his best behaviour. They also treated him with respect and in a friendly manner which was much appreciated. It was good to see my dad smile when some of the staff came in to see him. We also noticed how frequently the staff checked in with dad while they were passing his room.

In addition, the staff were always very friendly and helpful to ourselves in such a difficult time for the family. The food, drinks and toiletries provided to us as we stayed with our dad were very much appreciated.

Thank you all for what you did for my dad whilst he was with you.