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Care Home Owned by Memory Lane Care Homes Ltd in Hampshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Memory Lane Care Homes Ltd in Hampshire

Only the locations & reviews in Hampshire for Memory Lane Care Homes Ltd are showing below.

View the details of all 7 locations (with 486 reviews) owned by Memory Lane Care Homes Ltd

Memory Lane Care Homes Ltd Locations in Hampshire (1)

 - Browse 1 Care Home owned by Memory Lane Care Homes Ltd in Hampshire
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Ashley Lodge Care Home
Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH 
9.8 120 reviews
Ashley Lodge Care Home, New Milton, Hampshire
"Staff are always friendly and helpful. Home is clean, warm and safe. Management follow up any issues immediately. Unfortunately mum does…"   Read all 120 reviews
  • from £1,400 / week
  • 77 Rooms
Location Type Care Home

Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care. All rooms come with ... Read more about Ashley Lodge Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Memory Lane Care Homes Ltd Reviews in Hampshire (120)

9.5

Memory Lane Care Homes Ltd has a Group Review Score of 9.5 (9.451) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Memory Lane Care Homes Ltd must have a Review Score.

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Review of

Ashley Lodge Care Home

from L G (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful. Home is clean, warm and safe. Management follow up any issues immediately.
Unfortunately mum does not like the food, so we take in meals, and she does not join in any activities.
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Review of

Ashley Lodge Care Home

from Deborah H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers and nurses are excellent. I would recommend Ashleigh Lodge to anyone; the services they provide are above and beyond.
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Review of

Ashley Lodge Care Home

from J S (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ashley Lodge for over a year now. On a recent visit, it was good to see how well Mum was responding to the various staff members who passed through her room. There was a strong sense of her being comfortable in their company.


In fact, there was a very happy and calm atmosphere throughout

the Home. Every member of staff we encountered was ready to help in any way possible - even when we didn't need it! As for the new menu, well, that is clearly a great success. Mum emptied her plate and later told me how good the food was there! So a very special thank you to head chef Julian and his lovely staff.


These results are only possible through the conscientious, professional and superb teamwork from everyone there working together towards the same goals and in the same enabling culture.

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Review of

Ashley Lodge Care Home

from Michael D (Cousin of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin can be quite difficult and demanding at times - staff always treat her with respect and understanding. My cousin is prone to wandering but security is tight and I am not aware of her safety being compromised.
The phone is always answered promptly and staff are polite and helpful.
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Review of

Ashley Lodge Care Home

from A K (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the staff and management at this home. It is very clean, in fact spotless. I would recommend this care home as I can not fault it.
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Review of

Ashley Lodge Care Home

from Sandra K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the staff are vey friendly. It is a lovely care home, very happy they look after mother very well. We know mum is very happy there. They are all doing a very good job with all the care people.
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Review of

Ashley Lodge Care Home

from Alice N (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although a short stay for mum to get her back on her feet. I would say that all the staff were kind + respectful. Big shout out to Jess and her team for their care and support, not only to mum but to the family.
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Review of

Ashley Lodge Care Home

from Jane F (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ashley Lodge at the beginning of June on a permanent basis. Mum is very well looked after and is very happy there. The staff are all excellent and the manager is always available and very approachable.
The activities are a lovely part of the day and are varied and well run. The level
of care mum receives is excellent and nothing is too much trouble.
Initially I found it very difficult when mum went into the home but mum has settled in very quickly and within a very short space of time thinks of it as home.
Massive thanks to everybody.
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Review of

Ashley Lodge Care Home

from Wesley C (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my dad was excellent. From the 1st time we met with the Care Home manager to the end of his stay there. The staff were all extremely helpful and patient with my dad when he wasn't always co-operating fully or on his best behaviour. They also treated him with respect and in a friendly
manner which was much appreciated. It was good to see my dad smile when some of the staff came in to see him. We also noticed how frequently the staff checked in with dad while they were passing his room.


In addition, the staff were always very friendly and helpful to ourselves in such a difficult time for the family. The food, drinks and toiletries provided to us as we stayed with our dad were very much appreciated.


Thank you all for what you did for my dad whilst he was with you.

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Review of

Ashley Lodge Care Home

from Andrea B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always telling the family how good the food is and how lovely the staff are. She is always clean and well dressed whenever we visit, and enjoys taking part in all the activities. All the staff know her by name, even the catering staff and receptionists. The entire home is well cared for,
and when you walk in, it puts you in mind of a hotel and not a care home. She loves the hair salon!
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Review of

Ashley Lodge Care Home

from Ian C (Nephew of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley Lodge is amazing.
It is such a relief for us the family to know how well our Aunt is cared for when we are not here. Ashley Lodge is such a wonderful place to be.
Welcoming and homely.
We are delighted with the care from everyone here.
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Review of

Ashley Lodge Care Home

from Chris B (Son of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent close to 3 months at Ashley Lodge following a very difficult situation, and with various health issues. The staff immediately made us feel so welcome, and made sure all of Mum's needs were catered for, with a level of care and efficiency like I've never seen before. Medical and other needs
are seen to extremely quickly and with much care, which was a revelation, and such a relief to us.
Visiting Mum every day, at varying times was never a problem, and despite suffering badly with anxiety, I never felt anything but welcome and at ease. I can't recommend Ashley Lodge highly enough
A massive thanks to the Manager and Deputy Manager who moved mountains to help us through a very difficult time, and also to all of the staff who helped make Mum's stay safe and comfortable.
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Review of

Ashley Lodge Care Home

from Martyn G (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley Lodge is a very caring and compassionate care home under the circumstances. The staff are absolutely brilliant and make a difficult situation lighthearted. It is always a great pleasure to speak with each and everyone of them. My father is in the best hands in their care.
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Review of

Ashley Lodge Care Home

from Trish G (Granddaughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan was scared about going into a residential care home, but at the grand age of 96 when she entered here, she quickly began to like it. (Nan always liked Ashley Lodge, as another member of her family was here a few years ago and was treated very well before she passed.)The staff are lovely to her,
and she loves it when they chat and interact with her. She has made some nice friends to talk to, but also enjoys it when she has visitors, which she has most days from her Daughter and Son, down to her Grandchildren even her Great Granddaughter, and occasionally her Great Great Grandchildren.
Nan loves the food here, and if there's something she doesn't like, they quickly find her something else to eat.
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Review of

Ashley Lodge Care Home

from James S (Son of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come every few weeks to see my mum who has been in the home for over 2 1/2 years, the staff are always friendly, smiling, personable and so caring, could not ask for anything better. My mum is so happy in the home, she is made to feel special all the time and looked after with first class nurses and
management. The senior manager of the home, is far more than just a manager, she is a friend and feels like family every time I come to visit mum. Cannot speak more highly about the care home, staff, environment, food and just everyone being so accommodating and personable.
Thank you for making mum so comfortable and even with her dementia, she is always smiling and that's down to every single person who works at Ashley Lodge and the way the management team work so hard to make it a family environment.
Thanks again for being amazing.
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Review of

Ashley Lodge Care Home

from C K (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When no other care home would take Dad, Ashley Lodge stepped up. The "can do" practical, professional manager of the home & clinical lead made the transition to a new home swift & un-traumatic. Whilst still undergoing refurb & somewhat tired in places, the home provides a very safe environment, I couldn't
fault the care.
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Review of

Ashley Lodge Care Home

from Elaine B (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not only does this home feel like one big family, the manager and team very much make it so and make you so very welcome. I was able to stay overnight twice with Mum and our dog before she passed away. Every single staff member truly did care, the love for Mum that I witnessed and overheard blew me
away. Having been a carer myself for many years, the true compassion from everyone for Mum and myself was incredible. This home truly does care and is a beacon of good practice.
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Review of

Ashley Lodge Care Home

from J C (Niece of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment.
His condition has greatly improved and the manager and her team got on top of this within 12 hours of being admitted. He got a GP referral straight away and my uncle
is now clinically well.
The staff are responsive and friendly and all his needs are met.
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Review of

Ashley Lodge Care Home

from Pamela D (Wife of Resident) published on 16 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been treated with kindness, dignity and respect since he moved there in November last. He has dementia and mobility issues and other ailments of old age.
His room is quiet and comfortable, the whole house is light, bright and airy, easy to navigate and has a good lively and warm atmosphere.
They do have plenty of activities if residents wish to take part and a lovely garden with lots of greenery to enjoy on warmer days. The carers and nurses are compassionate and gentle and the whole ethos of Ashley Lodge is spread from the management style and is somewhere I am confident and comfortable to know my husband is being cared for. Somewhat, in fact, I will probably be happy to live myself eventually.
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Review of

Ashley Lodge Care Home

from Paula W (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in the home for 5 months. He is very comfortable and settled in the home. It has been a journey for us as a family but from the time we walked into the home initially for respite care, the home has been able to offer comfort and support for all my husband's needs, medically, emotionally
and physically. The manager is very much hands-on and leads the team with the same aims and goals that serve the home. This provides a very happy and positive effect for all and especially the residents. Not only is support provided for residents but the family also as this is a very emotional journey.
Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care HomeThank you for your kind review! We pride ourselves in aiming to provide the highest levels of care possible.
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Awards / Recognitions (5)

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