Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.7 126 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.
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Care Provided by Ashley Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1550
The price(s) shown are provided by the care home. Contact Ashley Lodge Care Home for full pricing details and T&Cs.

Contact Ashley Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ashley Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Rolfe (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.

Parking

  • Ashley Lodge provides free parking facilities to visitors

Ashley Lodge Care Home Reviews (126)

9.7

Ashley Lodge Care Home has a Review Score of 9.7 (9.749) out of 10, based on 36 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 126 reviews.

Overall Experience
  • 93
  • 30
  • 3
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Date Published
  • 126
  • 12
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Reviewer Connection to Ashley Lodge Care Home
  • 47
  • 22
  • 15
  • 12
  • 5
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  • 4
  • 3
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  • 1
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Total of 126, showing 1-20
Review from Janice P (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly 7 months, and I have total faith that she is in very safe and caring hands. The staff are very caring and well trained in dealing with dementia patients, which must be very challenging. Jean enjoys her meals, and the choice is very good indeed. I couldn't wish
for a nicer care home for my mother, and I am always made welcome by the staff when I visit.
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Review from Trudy S (Daughter of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Ashley Lodge for rehabilitation after a fall and a period in hospital. Her stay was extended and we could not have asked for better care or a more supportive team to look after her.
The staff did a wonderful job helping Mum regain her fitness and managing her nursing needs. The management
and nursing team were always responsive, informative, and willing to help and support us as a family.
The carers were consistently kind and professional ensuring Mum's needs were met and their cheerful and positive manner created a warm and secure environment for her. Her room was bright, airy, well decorated, and always very clean. The Ashley Lodge team also organised a roster of activities, encouraging Mum to join in and they made sure birthdays and festive celebrations like Christmas were marked and celebrated.
We can't thank the team enough for all their support and care throughout Mum's stay.
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Review from Michael W (Husband of Resident) published on 9 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, who has dementia and is totally bedridden, is receiving palliative care, so some of the options listed do not apply.
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Review from Norma B (Wife of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Originally (for respite for 2 weeks with dementia), after trying to take his own life, residential care was deemed essential. I am happy the management and staff treat him with care and dignity, due to his circumstances!
I feel, however, they are understaffed, with very little senior management in
attendance over the weekend period.
I do not feel that enough 'observation checks' on his well-being are observed regularly.
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Review from John D (Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the care i receive here is excellent, with all staff all doing there best to make life very comfortable, as they can. Nothing is to much trouble, i only need to ask. Its not only the carers that need praise, its all staff here, from cleaners, nurses, laundry, activities and kitchen staff. We
have a very good management team, who are very helpful.
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Review from Symon W (Son of Resident) published on 3 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely people, fantastic service. Very homely.
Lovely staff and great welcoming management. Mum loves it here and enjoys the food. Highly recommend.
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Review from L G (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful. Home is clean, warm and safe. Management follow up any issues immediately.
Unfortunately mum does not like the food, so we take in meals, and she does not join in any activities.
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Review from Deborah H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers and nurses are excellent. I would recommend Ashleigh Lodge to anyone; the services they provide are above and beyond.
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Review from J S (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ashley Lodge for over a year now. On a recent visit, it was good to see how well Mum was responding to the various staff members who passed through her room. There was a strong sense of her being comfortable in their company.


In fact, there was a very happy and calm atmosphere throughout

the Home. Every member of staff we encountered was ready to help in any way possible - even when we didn't need it! As for the new menu, well, that is clearly a great success. Mum emptied her plate and later told me how good the food was there! So a very special thank you to head chef Julian and his lovely staff.


These results are only possible through the conscientious, professional and superb teamwork from everyone there working together towards the same goals and in the same enabling culture.

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Review from Michael D (Cousin of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin can be quite difficult and demanding at times - staff always treat her with respect and understanding. My cousin is prone to wandering but security is tight and I am not aware of her safety being compromised.
The phone is always answered promptly and staff are polite and helpful.
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Review from A K (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the staff and management at this home. It is very clean, in fact spotless. I would recommend this care home as I can not fault it.
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Review from Sandra K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the staff are vey friendly. It is a lovely care home, very happy they look after mother very well. We know mum is very happy there. They are all doing a very good job with all the care people.
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Review from Alice N (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although a short stay for mum to get her back on her feet. I would say that all the staff were kind + respectful. Big shout out to Jess and her team for their care and support, not only to mum but to the family.
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Review from Jane F (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ashley Lodge at the beginning of June on a permanent basis. Mum is very well looked after and is very happy there. The staff are all excellent and the manager is always available and very approachable.
The activities are a lovely part of the day and are varied and well run. The level
of care mum receives is excellent and nothing is too much trouble.
Initially I found it very difficult when mum went into the home but mum has settled in very quickly and within a very short space of time thinks of it as home.
Massive thanks to everybody.
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Review from Wesley C (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my dad was excellent. From the 1st time we met with the Care Home manager to the end of his stay there. The staff were all extremely helpful and patient with my dad when he wasn't always co-operating fully or on his best behaviour. They also treated him with respect and in a friendly
manner which was much appreciated. It was good to see my dad smile when some of the staff came in to see him. We also noticed how frequently the staff checked in with dad while they were passing his room.


In addition, the staff were always very friendly and helpful to ourselves in such a difficult time for the family. The food, drinks and toiletries provided to us as we stayed with our dad were very much appreciated.


Thank you all for what you did for my dad whilst he was with you.

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Review from Andrea B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always telling the family how good the food is and how lovely the staff are. She is always clean and well dressed whenever we visit, and enjoys taking part in all the activities. All the staff know her by name, even the catering staff and receptionists. The entire home is well cared for,
and when you walk in, it puts you in mind of a hotel and not a care home. She loves the hair salon!
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Review from Ian C (Nephew of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley Lodge is amazing.
It is such a relief for us the family to know how well our Aunt is cared for when we are not here. Ashley Lodge is such a wonderful place to be.
Welcoming and homely.
We are delighted with the care from everyone here.
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Review from Chris B (Son of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent close to 3 months at Ashley Lodge following a very difficult situation, and with various health issues. The staff immediately made us feel so welcome, and made sure all of Mum's needs were catered for, with a level of care and efficiency like I've never seen before. Medical and other needs
are seen to extremely quickly and with much care, which was a revelation, and such a relief to us.
Visiting Mum every day, at varying times was never a problem, and despite suffering badly with anxiety, I never felt anything but welcome and at ease. I can't recommend Ashley Lodge highly enough
A massive thanks to the Manager and Deputy Manager who moved mountains to help us through a very difficult time, and also to all of the staff who helped make Mum's stay safe and comfortable.
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Review from Martyn G (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley Lodge is a very caring and compassionate care home under the circumstances. The staff are absolutely brilliant and make a difficult situation lighthearted. It is always a great pleasure to speak with each and everyone of them. My father is in the best hands in their care.
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Review from Trish G (Granddaughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan was scared about going into a residential care home, but at the grand age of 96 when she entered here, she quickly began to like it. (Nan always liked Ashley Lodge, as another member of her family was here a few years ago and was treated very well before she passed.)The staff are lovely to her,
and she loves it when they chat and interact with her. She has made some nice friends to talk to, but also enjoys it when she has visitors, which she has most days from her Daughter and Son, down to her Grandchildren even her Great Granddaughter, and occasionally her Great Great Grandchildren.
Nan loves the food here, and if there's something she doesn't like, they quickly find her something else to eat.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Ashley Lodge Care Home is calculated as follows: ( (316 Excellents x 5) + (80 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 407 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

Tony

Tony Kuriakose

Job Title: Nurse Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.

Esther

Esther Punt

Job Title: Senior Healthcare Assistant Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

Douglas

Douglas Moreira

Job Title: Chef Manager Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy

Cathy Harkus

Job Title: Care Assistant Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”

Frequently Asked Questions about Ashley Lodge Care Home

What types of Care is Ashley Lodge Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashley Lodge Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Ashley Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Lodge Care Home to the centre of New Milton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Lodge Care Home to verify any information. View our terms and conditions. Ashley Lodge Care Home has an Enhanced Service - more info.