Ashley Lodge Care Home

I should like to say on behalf of myself and my husband that the management team at this home have gone above and beyond to make my husband's stay at this care home the best it can be. Which, in turn, has made life easier for me to be able to cope with the fact that he had to leave our home. So we end up much happier.

My sister spent her last 15 months at Ashley Lodge. She needed total physical care, all day in a wheelchair and needing a hoist to transfer. Mentally, she suffered some short-term memory loss and increasing dementia. One day her usual self and another sunk in the deepest depression, so caring for her was never easy.

The trained nurses, always one on duty, were excellent and endlessly patient when she was being difficult about taking medication. The day to day care nursing varied in competence with the constant changes of staff, some with poor English, but I never heard anyone being impatient with her. I visited several times a week and was always made welcome.

Everyone at Ashley Lodge has been so kind and supportive. They have looked after my mother so well and tended to her needs at this difficult time.

My husband has settled in well. He is well cared for and the staff are very attentive.

So far we are satisfied with the care that my father is receiving. Staff very helpful and cooperative. He says he is very happy here and is being looked after well.

My wife has been at Ashley Lodge for 1 1/2 years now, following complications following a stroke.

I am very happy with the care my wife receives and she enjoys talking and interacting with all the staff.

The care here at Ashley Lodge is given by outstanding staff who are always doing much more than is expected of them.

The care comes from the heart and this is reflected in an outstanding team of staff.

Things are much improved now - particularly attentiveness of carers and carers are younger and nicer.

My husband is treated with kindness and respect by staff and is never treated unkindly by anyone.
My concerns (of all types) are addressed as soon as it is possible to do so.
Maybe some extra physio would help him. He is still smiling!

I am very happy here. Well looked after. The food is very good. The staff are very friendly and caring. My wife is treated well when she comes to visit, and it is good that she can visit when she likes.

My mother has settled into Ashley Lodge very well and is happy and well cared for. The staff are so caring and treat my mum as their own.

I particularly like the open room door policy - there is always someone walking by and waving, saying hello.

The food is excellent, although Mum doesn't eat much. Very satisfied with her care.

An immaculate home with lovely staff. Always warm and welcoming, even the residents seem happy when you meet them. Well done Ashley Lodge.

The home has a lovely calm, relaxed atmosphere with exceptionally caring, compassionate staff who treat residents with utmost dignity. They cannot do enough to help and are always very supportive when you want to discuss the care of a resident. I can't praise them enough.

All my visits to the nursing home have been unannounced. I have seen staff dealing so well with Dementia patients.
Dementia care is very challenging and in some ways unrewarding, but end of life care is so important.
My friend has had good care but is now nearing the end of life.
The nursing staff respect the patients, they seem positive and cheerful in what must be a hard work situation. I cannot comment on some items because I am not the patients family.

I visit my husband 5 or more times a week and have always been impressed by the staff consistency of approach as led by management. Without exception, I have only ever seen staff treating residents with kindness, consideration for individual needs and with dignity.
My husband has settled so well and is supported to be as able as possible within his levels of dementia which can fluctuate temporarily.

My friend became a resident at Ashley Lodge (oak view unit) after the loss of her husband, she seems to have settled in well and is always happy to talk about the good care, comfortable surroundings and excellent food. All her interactions with the staff that I have witnessed have been caring and appropriate giving her reassurance when needed.
I am welcomed as her visitor by the staff and enjoy my visits.

Fabulous. My mother loves Ashley Lodge, it truly is her home.

My mother has been at this home for 8 years now. All in all, everything is as it should be but there have been a few blips over the years, 14 to now. The nursing and care maintenance staff are very pleasant and do their job. Catering staff are good, glad we now have a decent chef as that was a problem a while ago. My only concern is the way some things are written in the daily charts. Mum is 100% reliable on the staff, but they say they assist in giving her a wash or food. This has not been good for us as we're trying for complete funding and the people doing this interpret this differently.

My brother has been in care now for 12 months, during which time he has received more care and attention than he would have had at home with me.
He is very content there and the staff are very very good with him - despite going down hill - due to old age and dementia, they treat him as an individual being not as a chore.
I consider myself lucky to have found such a wonderful home for him.

My friends moved into Ashley Lodge Care Home in April 2015. Whilst in there they have received kind and caring attention. The staff are of the highest calibre and nothing is too much trouble. Sadly, one of my friends passed away and the staff are managing the partner left behind. My friend was married for many years. This could be a very traumatic situation but the staff are showing their caring side and help my friend to come to terms with her loss. I would and tell people what high standards Ashley Lodge Care Home achieves. The staff with their care for the residents make a home like environment for all.

At first, everything was alien to me but as the weeks have flown by things slot into place and you start to feel part of a very dedicated homely family, when all my needs are sorted out then things settle down and everybody does their bit of duty and everybody's happy.

I cannot praise highly enough the team at Ashley Lodge Care Home, not only for their loving care of mum but also of me. Nothing was ever too much trouble and I really felt that we mattered.
Continuing improvements i.e. sensory room and garden means that an already wonderful home just gets better.
My sincere thanks to all the staff for making a very difficult time bearable.

About a year ago I left a very positive review about Ashley Lodge but since then a number of issues have caused me to alter my view of the home. Let me say, first of all, that the care staff and nurses are outstanding - always showing great care and commitment to the residents. The problems arose due to inadequate staffing levels, over-reliance on agency staff (who do not know the residents of course) and poor overall supervision. I visit my uncle twice a week and I began to find situations that were unacceptable. It seemed that staff were stretched thinly and any major issue left them struggling, despite their best efforts. My concern for my uncle's welfare led to me considering moving him to another home and this was accomplished recently.

My husband has been in Ashley Lodge for two days but already my son and I are delighted with the care he is being given.

From the moment we went to view Ashley Lodge we were impressed with the friendliness of everyone, especially the managers. They both come over as very enthusiastic and caring people. We were also impressed with the activities lady, whose energy seems boundless to provide the residents with as much stimulation as possible. The cleanliness and decor is top rate, and also the food menu is vast and varied. I'd certainly choose Ashley Lodge in my old age especially with the managers, plus carers still there.

All the staff that my husband and I have met have been extremely caring and friendly, the whole place has a good atmosphere. Records and my mums care plans are well kept and always up to date, on the odd occasion I have asked a question the staff have been able to show my the answer either in her care plan in her room or in her notes held at the nurses station.

Mum is happy at Ashley Lodge, is kept clean with clean clothes, she is encouraged to get up and dressed each day and goes to the dinning room to eat with the other residents. There is time for activities and socialising in the afternoon. There is a nice garden surrounding the home and plans to put in extra plants which have been donated by local firms.

All staff at Ashley Lodge are very good and caring with a pleasant attitude. I would like to add that the maintenance man is always very helpful when needed and keeps the home nicely decorated.

Ashley Lodge is a very happy, warm and caring home. The staff are friendly, thoughtful and very efficient.
Since my mother's joined the home she has much better health, is happier and enjoys the community spirit and activities.

The new manager is excellent had has made some very good improvements. The staff, management and carers are excellent. This care home has a very good supported atmosphere.

The Gentleman I come to see has only just come into Ashley Lodge Care Home, I was worried as he doesn't like change, But he has settled in very well. He couldn't have more care given if they tried. Everything and everyone have made him very happy which is a load off my mind. I've cared for him for over 20 years, so it has been a worry to get him settled. I am more than pleased with his care and its a joy to come & visit him and know he is well looked after. Well done and a big thank you to you all.

The home looked after my Aunt for close to four years. She has been comfortable and well cared for by staff that were often her friends. The care she received was excellent and the staff almost always friendly to her and her family. I was always kept informed when health professional were called or when she had a fall.

The care at Ashley Lodge is outstanding with everyone going the extra mile to ensure that residents have the best possible care even when they are under pressure. It is so refreshing to see how staff dress up on special occasions and make a fuss when it is a residents birthday just as if the resident was part of their own family. Having visited a number of residential homes it is also full credit to staff that everything at the home is so clean and that there are absolutely no unpleasant smells - well done!

Mum was recently rushed into hospital from the home. The staff acted promptly, with care and expertise to ensure that an ambulance was called and that Mum was reassured and comforted whilst waiting for the ambulance to arrive. During Mums hospital stay, the staff were regularly in touch with the hospital to see how she was. When Mum returned to the home she was warmly welcomed back by the staff who were pleased to see her. I had total confidence in the staff during this emergency and was also impressed by the way in which they kept me informed about what was happening.

I would like to leave a review on Ashley Lodge Oakview New Milton Hampshire Excellent care, fantastic staff very kind and supportive to residents and to family members.

There is nothing that is a problem to them and they will always go the extra mile. I have piece of mind knowing my mum is being well cared for and I am not worrying that she is not being looked after properly when I am not there. A big thank you to everyone in Oakview wonderful kind people.

The standards and the service is fanstastic,outstanding atmosphere. Management and staff are extremly supportive and will do anything they can to give the best possible service.(nothing is to much trouble).