Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH

Ashley Lodge Care Home, New Milton, Hampshire
Ashley Lodge Care Home, New Milton, Hampshire
Ashley Lodge Care Home, New Milton, Hampshire

*****3 weeks for the price of 2 for stays booked by 31 October 2017 and started by 31 December 2017. Terms and conditions apply, call for details*****

An experienced team of nurses and care assistants at Ashley Lodge offer a range of tailored care packages for short stay and long term care. Care packages include dementia, residential, nursing, respite, convalescent and palliative care as well as care for older residents with physical disabilities.

Ashley Lodge is set within its own large landscaped grounds offering beautiful views of the surrounding countryside. The home is made up of two separate houses, each tastefully decorated and furnished. Many of the bedrooms have en-suite facilities and a view over the landscaped gardens.

The home provides nutritious and tasty meals that take each individual’s personal preferences into account and are only prepared using fresh ingredients. As well as the main meals served during the day, residents can also choose from a Night Bite menu should they wish for an evening or late night snack.

Numerous activities are organised to entertain and stimulate, and residents are encouraged to continue with any hobbies or interests that they already have.

Group: Bupa Care Homes

Person in charge: Chris Haresign (Interim General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 77 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Tagalog

Single Rooms: 77

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashley Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ashley Lodge Care Home has a Review Score of 9.6 (9.575)

The Review Score of 9.6 (maximum of 10) for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Ashley Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.575 for Ashley Lodge Care Home is calculated as follows: ( (254 Excellents x 5) + (126 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 21 Reviews ÷ 15.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashley Lodge Care Home?

  • Extremely LIKELY
    25
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashley Lodge Care Home

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    6
  • Wife of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • more

I should like to say on behalf of myself and my husband that the management team at this home have gone above and beyond to make my husband's stay at this care home the best it can be. Which, in turn, has made life easier for me to be able to cope with the fact that he had to leave our home. So we end up much happier.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 14 Sep 2017:

Thank you for your review. I'm so pleased to hear that you and your husband are happy, I know it must have been so hard for you when your husband had to go into our care, but hopefully, now you have peace of mind knowing that he is well cared for.

My sister spent her last 15 months at Ashley Lodge. She needed total physical care, all day in a wheelchair and needing a hoist to transfer. Mentally, she suffered some short-term memory loss and increasing dementia. One day her usual self and another sunk in the deepest depression, so caring for her was never easy.

The trained nurses, always one on duty, were excellent and endlessly patient when she was being difficult about taking medication. The day to day care nursing varied in competence with the constant changes of staff, some with poor English, but I never heard anyone being impatient with her. I visited several times a week and was always made welcome.

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 13 Sep 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Everyone at Ashley Lodge has been so kind and supportive. They have looked after my mother so well and tended to her needs at this difficult time.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 13 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My husband has settled in well. He is well cared for and the staff are very attentive.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 12 Sep 2017:

Thank you for your review. It is lovely to hear that your husband has settled in well and that he is well cared for.

So far we are satisfied with the care that my father is receiving. Staff very helpful and cooperative. He says he is very happy here and is being looked after well.

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 12 Sep 2017:

Thank you for your review. I'm so glad to hear that your dad is happy and settled and that he is been well looked after, this must give you such peace of mind.

My wife has been at Ashley Lodge for 1 1/2 years now, following complications following a stroke.

I am very happy with the care my wife receives and she enjoys talking and interacting with all the staff.

The care here at Ashley Lodge is given by outstanding staff who are always doing much more than is expected of them.

The care comes from the heart and this is reflected in an outstanding team of staff.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Things are much improved now - particularly attentiveness of carers and carers are younger and nicer.

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ashley Lodge Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My husband is treated with kindness and respect by staff and is never treated unkindly by anyone.
My concerns (of all types) are addressed as soon as it is possible to do so.
Maybe some extra physio would help him. He is still smiling!

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home responded to this review on 29 Aug 2017:

Thank you for your review. I'm so glad that your husband is still smiling and that any problems you may have are sorted as soon as they can be. This must give you such peace of mind.

I am very happy here. Well looked after. The food is very good. The staff are very friendly and caring. My wife is treated well when she comes to visit, and it is good that she can visit when she likes.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home responded to this review on 18 Aug 2017:

Thank you for your review. I'm so glad to hear that you are happy and settled and enjoying the food and feel well looked after. I'm sure your wife has peace of mind knowing that you are happy and looked after.

My mother has settled into Ashley Lodge very well and is happy and well cared for. The staff are so caring and treat my mum as their own.

I particularly like the open room door policy - there is always someone walking by and waving, saying hello.

The food is excellent, although Mum doesn't eat much. Very satisfied with her care.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home responded to this review on 18 Aug 2017:

Thank you for your review. It is lovely to know that your mum is happy and settled.

An immaculate home with lovely staff. Always warm and welcoming, even the residents seem happy when you meet them. Well done Ashley Lodge.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The home has a lovely calm, relaxed atmosphere with exceptionally caring, compassionate staff who treat residents with utmost dignity. They cannot do enough to help and are always very supportive when you want to discuss the care of a resident. I can't praise them enough.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

All my visits to the nursing home have been unannounced. I have seen staff dealing so well with Dementia patients.
Dementia care is very challenging and in some ways unrewarding, but end of life care is so important.
My friend has had good care but is now nearing the end of life.
The nursing staff respect the patients, they seem positive and cheerful in what must be a hard work situation. I cannot comment on some items because I am not the patients family.

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I visit my husband 5 or more times a week and have always been impressed by the staff consistency of approach as led by management. Without exception, I have only ever seen staff treating residents with kindness, consideration for individual needs and with dignity.
My husband has settled so well and is supported to be as able as possible within his levels of dementia which can fluctuate temporarily.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy with Ashley Lodge and their staff. The Bupa Customer Care Team.

My friend became a resident at Ashley Lodge (oak view unit) after the loss of her husband, she seems to have settled in well and is always happy to talk about the good care, comfortable surroundings and excellent food. All her interactions with the staff that I have witnessed have been caring and appropriate giving her reassurance when needed.
I am welcomed as her visitor by the staff and enjoy my visits.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Ashley Lodge Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Fabulous. My mother loves Ashley Lodge, it truly is her home.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tom Meyer, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 20 Mar 2017:

We are glad to hear she has been able to find a place she can feel at home. Thank you for your review.

My mother has been at this home for 8 years now. All in all, everything is as it should be but there have been a few blips over the years, 14 to now. The nursing and care maintenance staff are very pleasant and do their job. Catering staff are good, glad we now have a decent chef as that was a problem a while ago. My only concern is the way some things are written in the daily charts. Mum is 100% reliable on the staff, but they say they assist in giving her a wash or food. This has not been good for us as we're trying for complete funding and the people doing this interpret this differently.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My brother has been in care now for 12 months, during which time he has received more care and attention than he would have had at home with me.
He is very content there and the staff are very very good with him - despite going down hill - due to old age and dementia, they treat him as an individual being not as a chore.
I consider myself lucky to have found such a wonderful home for him.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer servicies administrator at Ashley Lodge Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My friends moved into Ashley Lodge Care Home in April 2015. Whilst in there they have received kind and caring attention. The staff are of the highest calibre and nothing is too much trouble. Sadly, one of my friends passed away and the staff are managing the partner left behind. My friend was married for many years. This could be a very traumatic situation but the staff are showing their caring side and help my friend to come to terms with her loss. I would and tell people what high standards Ashley Lodge Care Home achieves. The staff with their care for the residents make a home like environment for all.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

At first, everything was alien to me but as the weeks have flown by things slot into place and you start to feel part of a very dedicated homely family, when all my needs are sorted out then things settle down and everybody does their bit of duty and everybody's happy.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I cannot praise highly enough the team at Ashley Lodge Care Home, not only for their loving care of mum but also of me. Nothing was ever too much trouble and I really felt that we mattered.
Continuing improvements i.e. sensory room and garden means that an already wonderful home just gets better.
My sincere thanks to all the staff for making a very difficult time bearable.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

About a year ago I left a very positive review about Ashley Lodge but since then a number of issues have caused me to alter my view of the home. Let me say, first of all, that the care staff and nurses are outstanding - always showing great care and commitment to the residents. The problems arose due to inadequate staffing levels, over-reliance on agency staff (who do not know the residents of course) and poor overall supervision. I visit my uncle twice a week and I began to find situations that were unacceptable. It seemed that staff were stretched thinly and any major issue left them struggling, despite their best efforts. My concern for my uncle's welfare led to me considering moving him to another home and this was accomplished recently.

How likely would you be to recommend Ashley Lodge Care Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 16 Sep 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

My husband has been in Ashley Lodge for two days but already my son and I are delighted with the care he is being given.

How likely would you be to recommend Ashley Lodge Care Home? Neither Unlikely or Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

From the moment we went to view Ashley Lodge we were impressed with the friendliness of everyone, especially the managers. They both come over as very enthusiastic and caring people. We were also impressed with the activities lady, whose energy seems boundless to provide the residents with as much stimulation as possible. The cleanliness and decor is top rate, and also the food menu is vast and varied. I'd certainly choose Ashley Lodge in my old age especially with the managers, plus carers still there.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All the staff that my husband and I have met have been extremely caring and friendly, the whole place has a good atmosphere. Records and my mums care plans are well kept and always up to date, on the odd occasion I have asked a question the staff have been able to show my the answer either in her care plan in her room or in her notes held at the nurses station.

Mum is happy at Ashley Lodge, is kept clean with clean clothes, she is encouraged to get up and dressed each day and goes to the dinning room to eat with the other residents. There is time for activities and socialising in the afternoon. There is a nice garden surrounding the home and plans to put in extra plants which have been donated by local firms.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Lydia Waller, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All staff at Ashley Lodge are very good and caring with a pleasant attitude. I would like to add that the maintenance man is always very helpful when needed and keeps the home nicely decorated.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashley Lodge is a very happy, warm and caring home. The staff are friendly, thoughtful and very efficient.
Since my mother's joined the home she has much better health, is happier and enjoys the community spirit and activities.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 28 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The new manager is excellent had has made some very good improvements. The staff, management and carers are excellent. This care home has a very good supported atmosphere.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The Gentleman I come to see has only just come into Ashley Lodge Care Home, I was worried as he doesn't like change, But he has settled in very well. He couldn't have more care given if they tried. Everything and everyone have made him very happy which is a load off my mind. I've cared for him for over 20 years, so it has been a worry to get him settled. I am more than pleased with his care and its a joy to come & visit him and know he is well looked after. Well done and a big thank you to you all.

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The home looked after my Aunt for close to four years. She has been comfortable and well cared for by staff that were often her friends. The care she received was excellent and the staff almost always friendly to her and her family. I was always kept informed when health professional were called or when she had a fall.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The care at Ashley Lodge is outstanding with everyone going the extra mile to ensure that residents have the best possible care even when they are under pressure. It is so refreshing to see how staff dress up on special occasions and make a fuss when it is a residents birthday just as if the resident was part of their own family. Having visited a number of residential homes it is also full credit to staff that everything at the home is so clean and that there are absolutely no unpleasant smells - well done!

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was recently rushed into hospital from the home. The staff acted promptly, with care and expertise to ensure that an ambulance was called and that Mum was reassured and comforted whilst waiting for the ambulance to arrive. During Mums hospital stay, the staff were regularly in touch with the hospital to see how she was. When Mum returned to the home she was warmly welcomed back by the staff who were pleased to see her. I had total confidence in the staff during this emergency and was also impressed by the way in which they kept me informed about what was happening.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to leave a review on Ashley Lodge Oakview New Milton Hampshire Excellent care, fantastic staff very kind and supportive to residents and to family members.

There is nothing that is a problem to them and they will always go the extra mile. I have piece of mind knowing my mum is being well cared for and I am not worrying that she is not being looked after properly when I am not there. A big thank you to everyone in Oakview wonderful kind people.

How likely would you be to recommend Ashley Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standards and the service is fanstastic,outstanding atmosphere. Management and staff are extremly supportive and will do anything they can to give the best possible service.(nothing is to much trouble).

How likely would you be to recommend Ashley Lodge Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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