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Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton, Hampshire BH25 5AH
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The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)
Ashley Lodge Care Home, New Milton
Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)
Ashley Lodge Care Home, New Milton
The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)
Ashley Lodge Care Home, New Milton

Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy...  

Care Provided by Ashley Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,450From £1,450
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,550From £1,550

Contact Ashley Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jessica Rolfe(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with ensuite Wet Room (56)

Visiting

  • At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.

Parking

  • Ashley Lodge provides free parking facilities to visitors

Ashley Lodge Care Home Reviews (128)

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9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 34 reviews in the last 2 years. Over all time Ashley Lodge Care Home has 128 reviews.

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Showing 128 reviews matching selected criteria
Review from Charles T (Cousin of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience
Since my cousin has been in the home, she has significantly improved, both mentally and physically. She looks so much better and happier - well done!

This is down in many ways to how the staff have cared for her.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your cousin with the best possible care, and we look forward to seeing you again soon.

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Review from Sue A (Wife of Resident) published on 5 December 2023 Submitted via Website
Overall Experience

Every single member of staff has been so kind and supportive to my husband and I. The manager is approachable, will try to sort issues rapidly. Special mention to the catering staff, they do their utmost to make sure the residents are able to enjoy the food, helping to feed if necessary, and trying different ways to promote independence and dignity. The reception team are helpful and welcoming, cleaning and laundry staff are exemplary. The main issue I’ve had is poor hygiene for my husband. Showers (despite frequent requests) have been spasmodic. I also have concerns that maybe the agency staff are not so well trained. However, I would definitely recommend Ashley Lodge, the wonderful staff make it a safe and caring space for residents.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from P G (Resident / Service User) published on 5 December 2023 Submitted via Postal Card
Overall Experience

My stay at Ashley Lodge has been enjoyable on the whole. All the staff are friendly and helpful, doing a difficult job usually with a smile and, where appropriate, we have a good laugh together! The meals are usually well-cooked and enjoyable - as are the cakes! Any problems that might arise are dealt with as quickly and smoothly as possible by the relevant person or persons and any worries can be talked about, and if necessary, resolved.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. We hope Ashley Lodge Care Home did everything possible to make the transition as easy as possible. We hope to continue providing you with the best possible care.

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Review from Carol B (Daughter of Resident) published on 28 November 2023 Submitted via Website
Overall Experience
The care that my mother is receiving is excellent in all respects. My mother moved into Ashley Lodge in August 2022 and, at that time, was in a very poor state; we've seen continuous improvement since, and she's transformed into a generally happy old lady.

We thank you all very much.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing her with the best possible care.

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Review from Paul C (Son of Resident) published on 12 September 2023 Submitted via Website
Overall Experience
My mother has been at Ashley Lodge Care Home for the past 6 months. It was a difficult decision but she knew after Christmas due to age and mobility the time had come to enter into residential care.
At the initial visit, the manager took time to listen to all of my mother's concerns and answered all of her questions.
I can honestly write that I believe her health and mental state have actually improved since entering Ashley Lodge Care Home. She seems happy, content and especially assured by the professional health care support available 24/7.
All the staff are friendly, polite and courteous to my mother and to myself and my wife when we visit. The building appears to be clean, tidy and well maintained.

We are all happy that this was the right choice for mother.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.

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Review from A B (Son of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience
Always very friendly staff, you can have a nice laugh with them.
My wife is enjoying doing activities, she is enjoying the food very much.

Overall, a very nice experience.

Reply from Fran Donno, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” being used to describe our care. We hope Ashley Lodge care home did everything possible to make the transition as easy as possible and we are pleased to hear that you are impressed with the freshly cooked meals and...  

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Review from Laurie S (Son of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience
Very pleasant and secure environment. Management and staff go out of their way to be understanding and helpful.
I am confident that my mother's needs are well catered for at Ashley Lodge and that she is in safe and caring hands.

Well-maintained building and it is easy to find a parking space, for every visit, for very flexible visiting times. The chef clearly takes pride in food offerings.

Reply from Grace Langfield, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. It is always nice to hear words like "caring hands" and "pleasant" to describe our home and the care provided for our residents. Please let us know if there is anything else we can do to make your Mother's stay as comfortable as possible.

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Review from Caroline S (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

What a lovely nursing home. They took on my father who was a difficult character. They looked after him so well considering how difficult he was. I felt totally at ease and knew he was ok there. It's a bright, immaculate home and run very well. It's a happy place. The staff work well together and are so attentive to people's needs. I would totally recommend this nursing home.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care and that you feel that the home is a happy place. Thank you for choosing Ashley Lodge Care Home.

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Review from R R (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

From day one your manager was so kind, understanding and non-judgmental. She was professional and made us very welcome. We have been extremely satisfied with every aspect of care in this care home and thank all the staff for everything they do.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Matthew O (Son of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

Ashley Lodge Care Home has been a wonderful place for my mother over the last eleven months. We decided to place our mother here when her dementia progressed, staff at Ashley Lodge helped from the moment we contacted them and helped us through the paperwork. My mother is very happy here and her outlook on life has got better thanks to the wonderful help that she has been given. We found the facilities excellent, care excellent.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your review. We are so pleased to hear your mother is very happy with our care at Ashley Lodge Care Home. We hope to continue providing her with the best possible care.

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Review from Ken L (Brother of Resident) published on 8 June 2023 Submitted via Website
Overall Experience
My wife and I visited my sister early in May 2023. She is relatively bed-bound and only once in the last two years have we seen her out of her room. On the day we visited, we were particularly pleased when she told us she had been out of bed and had visited the dining room while some work was being done in her room. She seems to have enjoyed it and didn't seem to mind being in the chair which had been made for her! The sad thing is she said she wished she could have heard the music that was being played by a man with his guitar. My sister is virtually deaf and it would be great to try and get some help for her hearing.

While there, the chef came to her room to see what she would like for lunch. It was lovely to see and hear them communicating, the chef using the whiteboard and my sister shouting out replies! It showed his caring commitment to my sister and brought a lot of happiness into her day!

Reply from Fran Donno, Customer Service Adviser at Ashley Lodge Care Home

Thank you for leaving your lovely review. We are so pleased to hear that your sister has benefited from our brilliant facilities and our dedicated staff providing good quality care. It is nice to hear that your sister feels like part of our Ashley Lodge family and she feels included and involved....  

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Review from D A (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

My family are so happy with the care that all the staff at Ashley Lodge have shown my dad. From the first day Dad arrived there has been nothing but fantastic support and care.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care at Ashley Lodge and if there is anything more we can do to make his stay comfortable, please do let us know.

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Review from E P (Wife of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

From my first entry into Ashley Lodge until now, I have been impressed by the friendliness of all the staff and the light, bright appearance of the home throughout. As a frequent visitor, they greet me by my first name and make me feel at home there. They listen to any queries and comments I have regarding my husband and consequently, I feel happy, that if he can no longer live at our home, then he is being kept safe and well cared for in their hands.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. We are pleased to hear you are happy with the friendliness of all the staff at Ashley Lodge and that you feel happy knowing he is being kept safe and well cared for. Please let us know if we can do anymore to make his stay as comfortable as possible.

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Review from F R (Daughter of Resident) published on 6 June 2023 Submitted via Website
Overall Experience

Thank you to all the wonderful staff at Ashley Lodge. He is so well looked after and cared for because of all of the hard work and thoughtfulness of the whole team at Ashley Lodge. You know him so well and it means so much to us as his family.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.

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Review from Karen D (Daughter of Resident) published on 6 June 2023 Submitted via Website
Overall Experience

All round excellent outstanding welcoming care home. My mum has been in Ashley Lodge since 2013 and I can't speak highly enough of all the staff and manager, from the outstanding nursing care my mum receives to the food, communication, activities, to the cleanliness of Ashley Lodge. Very dedicated professional caring and friendly staff each and everyone of them nothing is a problem to them and will always find time for you. The manager's door is always open for any concerns you may have and she is very approachable caring friendly and professional. I have peace of mind my mum is being taken very good care of she is happy and content and safe which means a lot to me. I would 100% recommend this home.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave us your review. We are so pleased to hear how happy you are with the outstanding care your mother is receiving and that you have peace of mind knowing she is well looked after. Thank you for choosing Ashley Lodge Care Home.

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Review from G M (Son of Resident) published on 19 May 2023 Submitted via Postal Card
Overall Experience

A bright, clean, modern home with good facilities. Warm and friendly staff. Nothing is too much trouble for them. A good standard of food. Plenty of activities for different tastes. Excellent management team.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible. We will certainly pass your comments on to the manager.

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Review from M C (Granddaughter of Resident) published on 19 April 2023 Submitted via Website
Overall Experience

Thank you for caring so amazingly for my beautiful grandmother for the past few months. The kindness shown by your staff will stay with my family forever. Nothing was too much trouble and you ensured her passing was comfortable and the best it could be. Thank you truly.

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Review from Jane B (Daughter of Resident) published on 2 February 2023 Submitted via Website
Overall Experience

My mother went into Ashley Lodge for the last month of her life - a difficult and stressful time for us as a family. I am a retired registered nurse, so my standards are high! However, I found that my mother was treated with kindness and respect, the nursing care exemplary. I am so glad she spent her final days here. It could not have been better for her - and for me, because the worry was taken away. I was confident she was in good hands.

Reply from Grace Langfield, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave your kind review. We are so glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this finding comfort that your Mother received the best care possible.

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Review from J W (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card
Overall Experience
The staff are very friendly, polite and helpful. They have contacted us when the need arises. As we do not see Mum on a very regular basis, we would welcome a half-yearly update report/assessment. It would help us to understand the extent of Mum's deterioration.

We pay money into Mum's account for toiletries, treats, hairdresser, chiropodist etc but we haven't received any account statements. We would like to receive statements (say quarterly) showing payments in, outgoings and account balance.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your comments, I will certainly pass your feedback on to the management team regarding updates and account statements.

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Review from Catherine H (Friend of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

It's the first time I visited my friend at Ashley Lodge Care Home, my first impression was no awful smell as I entered (like in many homes), the warm welcome was not overdone and first name terms to family members, knowing who they were visiting immediately. The number of staff on duty was good to see and the general buzz around, we were offered tea at the time the residents had theirs. All in all, I was impressed by the care. Thank you on my friend's behalf for her comfort.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your feedback. We are so happy that you found the home to be pleasant and welcoming when you visited your friend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 November 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Ashley Lodge Care Home.

Meet the Team (5)

Jessica Rolfe
Jessica RolfeJob Title:Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.

I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.

I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

Tony Kuriakose
Tony KuriakoseJob Title:NurseJoined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.

I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.

My spare time is spent studying as I have a passion for learning and development.

Esther Punt
Esther PuntJob Title:Senior Healthcare AssistantJoined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!

We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.

In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

Douglas Moreira
Douglas MoreiraJob Title:Chef ManagerJoined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.

I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.

My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy Harkus
Cathy HarkusJob Title:Care AssistantJoined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”

“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”

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