
The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)

Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)

The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)

The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)

Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)

The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)

Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.
All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.
The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy...
Care Provided by Ashley Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashley Lodge Care Home for full pricing details and T&Cs.
Contact Ashley Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Memory Lane Care Homes Ltd
- Private Owned
Person in charge
- Jessica Rolfe(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (56)
Visiting
- At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.
Parking
- Ashley Lodge provides free parking facilities to visitors
Ashley Lodge Care Home Reviews (128)
Ashley Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 34 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 128 reviews.
This is down in many ways to how the staff have cared for her.
Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your cousin with the best possible care, and we look forward to seeing you again soon.
Every single member of staff has been so kind and supportive to my husband and I. The manager is approachable, will try to sort issues rapidly. Special mention to the catering staff, they do their utmost to make sure the residents are able to enjoy the food, helping to feed if necessary, and trying different ways to promote independence and dignity. The reception team are helpful and welcoming, cleaning and laundry staff are exemplary. The main issue I’ve had is poor hygiene for my husband. Showers (despite frequent requests) have been spasmodic. I also have concerns that maybe the agency staff are not so well trained. However, I would definitely recommend Ashley Lodge, the wonderful staff make it a safe and caring space for residents.
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.
My stay at Ashley Lodge has been enjoyable on the whole. All the staff are friendly and helpful, doing a difficult job usually with a smile and, where appropriate, we have a good laugh together! The meals are usually well-cooked and enjoyable - as are the cakes! Any problems that might arise are dealt with as quickly and smoothly as possible by the relevant person or persons and any worries can be talked about, and if necessary, resolved.
Thank you for your feedback. We hope Ashley Lodge Care Home did everything possible to make the transition as easy as possible. We hope to continue providing you with the best possible care.
We thank you all very much.
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing her with the best possible care.
At the initial visit, the manager took time to listen to all of my mother's concerns and answered all of her questions.
I can honestly write that I believe her health and mental state have actually improved since entering Ashley Lodge Care Home. She seems happy, content and especially assured by the professional health care support available 24/7.
All the staff are friendly, polite and courteous to my mother and to myself and my wife when we visit. The building appears to be clean, tidy and well maintained.
We are all happy that this was the right choice for mother.
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.
My wife is enjoying doing activities, she is enjoying the food very much.
Overall, a very nice experience.
Thank you for your lovely review. It is always nice to hear words like “friendly” being used to describe our care. We hope Ashley Lodge care home did everything possible to make the transition as easy as possible and we are pleased to hear that you are impressed with the freshly cooked meals and...
I am confident that my mother's needs are well catered for at Ashley Lodge and that she is in safe and caring hands.
Well-maintained building and it is easy to find a parking space, for every visit, for very flexible visiting times. The chef clearly takes pride in food offerings.
Thank you for your feedback. It is always nice to hear words like "caring hands" and "pleasant" to describe our home and the care provided for our residents. Please let us know if there is anything else we can do to make your Mother's stay as comfortable as possible.
What a lovely nursing home. They took on my father who was a difficult character. They looked after him so well considering how difficult he was. I felt totally at ease and knew he was ok there. It's a bright, immaculate home and run very well. It's a happy place. The staff work well together and are so attentive to people's needs. I would totally recommend this nursing home.
Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care and that you feel that the home is a happy place. Thank you for choosing Ashley Lodge Care Home.
From day one your manager was so kind, understanding and non-judgmental. She was professional and made us very welcome. We have been extremely satisfied with every aspect of care in this care home and thank all the staff for everything they do.
Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible and we look forward to seeing you again soon.
Ashley Lodge Care Home has been a wonderful place for my mother over the last eleven months. We decided to place our mother here when her dementia progressed, staff at Ashley Lodge helped from the moment we contacted them and helped us through the paperwork. My mother is very happy here and her outlook on life has got better thanks to the wonderful help that she has been given. We found the facilities excellent, care excellent.
Thank you for your review. We are so pleased to hear your mother is very happy with our care at Ashley Lodge Care Home. We hope to continue providing her with the best possible care.
While there, the chef came to her room to see what she would like for lunch. It was lovely to see and hear them communicating, the chef using the whiteboard and my sister shouting out replies! It showed his caring commitment to my sister and brought a lot of happiness into her day!
Thank you for leaving your lovely review. We are so pleased to hear that your sister has benefited from our brilliant facilities and our dedicated staff providing good quality care. It is nice to hear that your sister feels like part of our Ashley Lodge family and she feels included and involved....
My family are so happy with the care that all the staff at Ashley Lodge have shown my dad. From the first day Dad arrived there has been nothing but fantastic support and care.
Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care at Ashley Lodge and if there is anything more we can do to make his stay comfortable, please do let us know.
From my first entry into Ashley Lodge until now, I have been impressed by the friendliness of all the staff and the light, bright appearance of the home throughout. As a frequent visitor, they greet me by my first name and make me feel at home there. They listen to any queries and comments I have regarding my husband and consequently, I feel happy, that if he can no longer live at our home, then he is being kept safe and well cared for in their hands.
Thank you for your lovely review. We are pleased to hear you are happy with the friendliness of all the staff at Ashley Lodge and that you feel happy knowing he is being kept safe and well cared for. Please let us know if we can do anymore to make his stay as comfortable as possible.
Thank you to all the wonderful staff at Ashley Lodge. He is so well looked after and cared for because of all of the hard work and thoughtfulness of the whole team at Ashley Lodge. You know him so well and it means so much to us as his family.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.
All round excellent outstanding welcoming care home. My mum has been in Ashley Lodge since 2013 and I can't speak highly enough of all the staff and manager, from the outstanding nursing care my mum receives to the food, communication, activities, to the cleanliness of Ashley Lodge. Very dedicated professional caring and friendly staff each and everyone of them nothing is a problem to them and will always find time for you. The manager's door is always open for any concerns you may have and she is very approachable caring friendly and professional. I have peace of mind my mum is being taken very good care of she is happy and content and safe which means a lot to me. I would 100% recommend this home.
Thank you for taking the time to leave us your review. We are so pleased to hear how happy you are with the outstanding care your mother is receiving and that you have peace of mind knowing she is well looked after. Thank you for choosing Ashley Lodge Care Home.
A bright, clean, modern home with good facilities. Warm and friendly staff. Nothing is too much trouble for them. A good standard of food. Plenty of activities for different tastes. Excellent management team.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible. We will certainly pass your comments on to the manager.
Thank you for caring so amazingly for my beautiful grandmother for the past few months. The kindness shown by your staff will stay with my family forever. Nothing was too much trouble and you ensured her passing was comfortable and the best it could be. Thank you truly.
My mother went into Ashley Lodge for the last month of her life - a difficult and stressful time for us as a family. I am a retired registered nurse, so my standards are high! However, I found that my mother was treated with kindness and respect, the nursing care exemplary. I am so glad she spent her final days here. It could not have been better for her - and for me, because the worry was taken away. I was confident she was in good hands.
Thank you for taking the time to leave your kind review. We are so glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this finding comfort that your Mother received the best care possible.
We pay money into Mum's account for toiletries, treats, hairdresser, chiropodist etc but we haven't received any account statements. We would like to receive statements (say quarterly) showing payments in, outgoings and account balance.
Thank you for your comments, I will certainly pass your feedback on to the management team regarding updates and account statements.
It's the first time I visited my friend at Ashley Lodge Care Home, my first impression was no awful smell as I entered (like in many homes), the warm welcome was not overdone and first name terms to family members, knowing who they were visiting immediately. The number of staff on duty was good to see and the general buzz around, we were offered tea at the time the residents had theirs. All in all, I was impressed by the care. Thank you on my friend's behalf for her comfort.
Thank you for your feedback. We are so happy that you found the home to be pleasant and welcoming when you visited your friend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashley Lodge Care Home.
There are no upcoming events for Ashley Lodge Care Home.
Awards / Recognitions (5)
- 31 Jan 2024Recipient: Memory Lane Care Homes Ltd
- 28 Feb 2023Recipient: Memory Lane Care Homes Ltd
- 30 Jun 2021Recipient: Memory Lane Care Homes Ltd
Accreditations
There are no accreditations posted yet for Ashley Lodge Care Home.
Meet the Team (5)

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.
I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.
I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.
I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.
My spare time is spent studying as I have a passion for learning and development.

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!
We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.
In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.
I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.
My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”
“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”
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