Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.7 115 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.
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Care Provided by Ashley Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Rolfe (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.

Parking

  • Ashley Lodge provides free parking facilities to visitors

Ashley Lodge Care Home Reviews (115)

9.7

Ashley Lodge Care Home has a Review Score of 9.7 (9.730) out of 10, based on 31 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 115 reviews.

Overall Experience
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  • 27
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Date Published
  • 115
  • 10
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  • 31
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Reviewer Connection to Ashley Lodge Care Home
  • 41
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  • 5
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  • 1
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Total of 115, showing 101-115
Review from Yvonne J (Friend of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friends moved into Ashley Lodge Care Home in April 2015. Whilst in there they have received kind and caring attention. The staff are of the highest calibre and nothing is too much trouble. Sadly, one of my friends passed away and the staff are managing the partner left behind. My friend was married
for many years. This could be a very traumatic situation but the staff are showing their caring side and help my friend to come to terms with her loss. I would and tell people what high standards Ashley Lodge Care Home achieves. The staff with their care for the residents make a home like environment for all.
Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean S (Wife of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At first, everything was alien to me but as the weeks have flown by things slot into place and you start to feel part of a very dedicated homely family, when all my needs are sorted out then things settle down and everybody does their bit of duty and everybody's happy.
Reply from Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Carol S (Daughter-in-law of Resident) published on 28 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the team at Ashley Lodge Care Home, not only for their loving care of mum but also of me. Nothing was ever too much trouble and I really felt that we mattered.
Continuing improvements i.e. sensory room and garden means that an already wonderful home just gets better.
My
sincere thanks to all the staff for making a very difficult time bearable.
Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Philip L (Nephew of Resident) published on 16 September 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
About a year ago I left a very positive review about Ashley Lodge but since then a number of issues have caused me to alter my view of the home. Let me say, first of all, that the care staff and nurses are outstanding - always showing great care and commitment to the residents. The problems arose due
to inadequate staffing levels, over-reliance on agency staff (who do not know the residents of course) and poor overall supervision. I visit my uncle twice a week and I began to find situations that were unacceptable. It seemed that staff were stretched thinly and any major issue left them struggling, despite their best efforts. My concern for my uncle's welfare led to me considering moving him to another home and this was accomplished recently.
Reply from Rachel Elliott, Customer Service Administrator at Ashley Lodge Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Jean C (Wife of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Ashley Lodge for two days but already my son and I are delighted with the care he is being given.
Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Leonie P (Daughter of Resident) published on 3 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff that my husband and I have met have been extremely caring and friendly, the whole place has a good atmosphere. Records and my mums care plans are well kept and always up to date, on the odd occasion I have asked a question the staff have been able to show my the answer either in her care
plan in her room or in her notes held at the nurses station.


Mum is happy at Ashley Lodge, is kept clean with clean clothes, she is encouraged to get up and dressed each day and goes to the dinning room to eat with the other residents. There is time for activities and socialising in the afternoon. There is a nice garden surrounding the home and plans to put in extra plants which have been donated by local firms.

Reply from Lydia Waller, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Rosemarie U (Son of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we went to view Ashley Lodge we were impressed with the friendliness of everyone, especially the managers. They both come over as very enthusiastic and caring people. We were also impressed with the activities lady, whose energy seems boundless to provide the residents with as much stimulation
as possible. The cleanliness and decor is top rate, and also the food menu is vast and varied. I'd certainly choose Ashley Lodge in my old age especially with the managers, plus carers still there.
Reply from Rachel Elliott, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue R (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Ashley Lodge are very good and caring with a pleasant attitude. I would like to add that the maintenance man is always very helpful when needed and keeps the home nicely decorated.
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Review from Steph (Daughter of Resident) published on 28 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashley Lodge is a very happy, warm and caring home. The staff are friendly, thoughtful and very efficient.
Since my mother's joined the home she has much better health, is happier and enjoys the community spirit and activities.
Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from John W (Son of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new manager is excellent had has made some very good improvements. The staff, management and carers are excellent. This care home has a very good supported atmosphere.
Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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  • Care / Support
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Review from Barbara O (Friend of Resident) published on 17 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Gentleman I come to see has only just come into Ashley Lodge Care Home, I was worried as he doesn't like change, But he has settled in very well. He couldn't have more care given if they tried. Everything and everyone have made him very happy which is a load off my mind. I've cared for him for over
20 years, so it has been a worry to get him settled. I am more than pleased with his care and its a joy to come & visit him and know he is well looked after. Well done and a big thank you to you all.
Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Brent S (Nephew of Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home looked after my Aunt for close to four years. She has been comfortable and well cared for by staff that were often her friends. The care she received was excellent and the staff almost always friendly to her and her family. I was always kept informed when health professional were called or
when she had a fall.
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Review from Philip H (Son of Resident) published on 8 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Ashley Lodge is outstanding with everyone going the extra mile to ensure that residents have the best possible care even when they are under pressure. It is so refreshing to see how staff dress up on special occasions and make a fuss when it is a residents birthday just as if the resident
was part of their own family. Having visited a number of residential homes it is also full credit to staff that everything at the home is so clean and that there are absolutely no unpleasant smells - well done!
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Review from Mary (Daughter of Resident) published on 28 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was recently rushed into hospital from the home. The staff acted promptly, with care and expertise to ensure that an ambulance was called and that Mum was reassured and comforted whilst waiting for the ambulance to arrive. During Mums hospital stay, the staff were regularly in touch with the hospital
to see how she was. When Mum returned to the home she was warmly welcomed back by the staff who were pleased to see her. I had total confidence in the staff during this emergency and was also impressed by the way in which they kept me informed about what was happening.
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Review from Lisa N (Friend of Resident) published on 17 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standards and the service is fanstastic,outstanding atmosphere. Management and staff are extremly supportive and will do anything they can to give the best possible service.(nothing is to much trouble).
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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.730 for Ashley Lodge Care Home is calculated as follows: ( (265 Excellents x 5) + (72 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 348 Ratings = 4.73
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

Tony

Tony Kuriakose

Job Title: Nurse Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.

Esther

Esther Punt

Job Title: Senior Healthcare Assistant Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

Douglas

Douglas Moreira

Job Title: Chef Manager Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy

Cathy Harkus

Job Title: Care Assistant Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”

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