Ashley Lodge Care Home

My mother went into Ashley Lodge for the last month of her life - a difficult and stressful time for us as a family. I am a retired registered nurse, so my standards are high! However, I found that my mother was treated with kindness and respect, the nursing care exemplary. I am so glad she spent her final days here. It could not have been better for her - and for me, because the worry was taken away. I was confident she was in good hands.

We pay money into Mum's account for toiletries, treats, hairdresser, chiropodist etc but we haven't received any account statements. We would like to receive statements (say quarterly) showing payments in, outgoings and account balance.

It's the first time I visited my friend at Ashley Lodge Care Home, my first impression was no awful smell as I entered (like in many homes), the warm welcome was not overdone and first name terms to family members, knowing who they were visiting immediately. The number of staff on duty was good to see and the general buzz around, we were offered tea at the time the residents had theirs. All in all, I was impressed by the care. Thank you on my friend's behalf for her comfort.

I have found Ashley Lodge to be a caring, loving home for my mother who is now 101 years old. Any queries are met by the management efficiently and communication is good. Staff are friendly, caring and welcoming and I would definitely recommend this home to others.

An excellent care home. The manager and staff are outstanding in care, nursing, and communication to patients and families. I would not have wished for a better nursing home for my mum's last days. Absolutely outstanding.

Just thank you to everyone.

My sister has become bedbound but still recalls the enjoyable trips in the minibus around the countryside.

Took my mum from hospital to Ashley Lodge. As we drove down the driveway and approached the main entrance I noticed a welcome party. As we pulled up and stopped in the car, one lady introduced herself as the manager of the home. And the other two ladies gave us their names and then opened the car door to help my mum out of the passenger seat. We were impressed that the manager had taken the time to welcome us. It made us feel like VIPs. The home is very nice and the staff are willing to help. So far very impressed.

My Mum entered Ashley Lodge 3 1/2 years ago with dementia and enjoyed the activities and outings. Gradually as her dementia increased and she required more help and nursing we always found all the staff treated Mum with respect and care. In the last year or so Mum was unable to walk unaided yet when we visited she was always neat and clean in bed. Mum always loved having her hair set every week and staff brushed and cut her hair. Staff contacted us if health problems arose, medication changes, vaccines, and covid-19 changes.

I visited with my partner. The staff were all very professional, kind, and caring during our visit. I hadn’t appreciated how much effort it is for them to prepare for visitors, but they made the process as seamless as possible and were very happy to see us. Our Covid tests were checked on arrival (by showing the date on the NHS email we’d received that morning). Our temperatures were checked. We were then given a big plastic box each that had a disposable mask, gloves, and apron in for us to put on before we entered. Once we were in the reception a member of the team picked up 2 chairs for us that had a label with ‘clean’ written on them. He then took us to see our relative and laid the chairs out for us to use. The lady who brought our relative the afternoon tea round was also very kind and helpful. Thank you all.

A highly professional but also extremely compassionate team. Unfailingly courteous and kind to both my sister and her relations. My sister had vascular dementia and needed very high levels of care towards the end of her life. I never felt other than confident in entrusting her to their care. In her own words "they are very tender".

This was my first visit in person since my dad went into the home in February. I found the staff to be not only efficient but also warm and encouraging. I left feeling that my dad was being well looked after as an individual. He seemed very content. I am looking forward to my ongoing relationship with all at the home. The member of staff who greeted me was particularly helpful, teaching me how to do my Covid test.

I stayed for 2 weeks in this lovely care home while waiting for my husband to arrive in the UK. Before arriving at the place, they asked me about my food preferences because they thought I eat halal foods. It was a good impression on my part because I felt like they are very considerate of my needs and preferences. The room set up feels homely and cosy. I feel like I am at my own house as I have the privacy I needed. With regards to food choices, they have a variety of servings daily. Too bad though that I was on quarantine throughout my whole stay so I haven't experienced their weekly activities. However, they gave me good selections of colouring books, puzzles and mind games to keep me busy. The staff are approachable and caring. Overall, the experience was lovely.

I am writing this for my wife who is unable to carry out this task. She was diagnosed as having PSP (Progressive Supranuclear Palsy) in mid-2019. Our family was fully agreeable that we should provide domicilic support with her husband as carer, which we did for 18 months until the task became too difficult to manage and obviously needed expert attention. With guidance, we settled on Ashley Lodge Care Home as being the best solution, and into which she moved in December 2020 and has settled down extremely well. Our family is extremely pleased that we made this decision.

I have no hesitation in recommending Ashley Lodge Care Home. My mother has been a resident for 2 years (she is 94) and is very well cared for and looked after.

I have made several phone calls and visits to Ashley Lodge where my friend is a resident. Because of Covid, I could not enter the home but when delivering items for my friend and making telephone contact I was always greeted by friendly, efficient and informative staff.

My mum spent her final weeks of life at Ashley Lodge. She was made to feel welcome from the moment she walked through the door. The staff were truly amazing, caring and compassionate towards us all. Mum had always said other people needed help more than she did and never liked to ask, she was extremely independent right till the very end. Everyone ensured her daily needs were always met. The respect and dignity that was shown in her final hours was outstanding. It was such a relief to know we chose the right home for her.

My brother has been at Ashley Lodge for nearly 3 years and took a while to adapt, due to his new, complex special needs, having lived in supported independent living for 40 years, but the staff are very caring and the home is warm and inviting.

At the last moments of mum's life, all the staff and especially the manager showed their most caring side and gave me the help to come to terms with the loss. With their warmth, kindness and compassion, I felt like I was surrounded by family. I'll always be grateful for that.

Over the last few months, with lockdowns being in place, I would like to thank all the staff at Ashley Lodge for the communication via phone and on dropping off parcels to my mother as she is bed bound. I would also like to thank all members for the support they give at these stressful times but yet make my mum, plus others, still smile and laugh even though hard to see loved ones and family also dealing with their own family at home as well as at the Lodge. It’s great for me to know my mum has the care and passion and I see that each time I have either had a phone call or been to see my mum via safe programmes the Lodge has placed. I thank you all and hope you all now at Ashley lodge from the manager to all staff that I am thankful for your care and dedication to my mum and others. I wish you all a Merry Christmas and hope your families are well, thank you for looking after my mum.