
The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)

Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)

The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)

The care staff are amazing and have enabled Mum to feel at home by giving her independenceJane C(Daughter of Resident/Service User)

Nutrition for the residents is of a high standard with choices which is so important.Michelle O(Regular Volunteer)

The staff are always pleasant and speak kindly and encouragingly to mum.Ali(Daughter of Resident/Service User)

Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.
All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.
The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy...
Care Provided by Ashley Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashley Lodge Care Home for full pricing details and T&Cs.
Contact Ashley Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Memory Lane Care Homes Ltd
- Private Owned
Person in charge
- Jessica Rolfe(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (56)
Visiting
- At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.
Parking
- Ashley Lodge provides free parking facilities to visitors
Ashley Lodge Care Home Reviews (128)
Ashley Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 34 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 128 reviews.
I have found Ashley Lodge to be a caring, loving home for my mother who is now 101 years old. Any queries are met by the management efficiently and communication is good. Staff are friendly, caring and welcoming and I would definitely recommend this home to others.
Thank you for your lovely review. We are happy to hear you feel at ease with your Mother in our care at Ashley Lodge. It is always pleasing to hear words such as "Caring" and "Friendly" used to describe our care. Please let us know if there is anything further we can do to make your Mother's stay as comfortable as possible.
An excellent care home. The manager and staff are outstanding in care, nursing, and communication to patients and families. I would not have wished for a better nursing home for my mum's last days. Absolutely outstanding.
Thank you for taking the time to leave us a review. Hopefully, you can go away from this knowing that your Mum received the very best care possible.
The carers knew him - really knew him and all about him and his life.
The staff supported us, his family, whole-heartedly.
Just thank you to everyone.
We really appreciate you taking the time to leave us your feedback. Hopefully knowing how well your father was cared for is of comfort to you now. Thank you again for your review.
My sister has become bedbound but still recalls the enjoyable trips in the minibus around the countryside.
Thank you for taking the time to leave your review.
Took my mum from hospital to Ashley Lodge. As we drove down the driveway and approached the main entrance I noticed a welcome party. As we pulled up and stopped in the car, one lady introduced herself as the manager of the home. And the other two ladies gave us their names and then opened the car door to help my mum out of the passenger seat. We were impressed that the manager had taken the time to welcome us. It made us feel like VIPs. The home is very nice and the staff are willing to help. So far very impressed.
Thank you for your feedback. We are glad that the warm welcome meant so much to you both. Please let us know if there is anything else we can do to make your Mum's stay with us as comfortable as possible.
My Mum entered Ashley Lodge 3 1/2 years ago with dementia and enjoyed the activities and outings. Gradually as her dementia increased and she required more help and nursing we always found all the staff treated Mum with respect and care. In the last year or so Mum was unable to walk unaided yet when we visited she was always neat and clean in bed. Mum always loved having her hair set every week and staff brushed and cut her hair. Staff contacted us if health problems arose, medication changes, vaccines, and covid-19 changes.
We appreciate you taking the time to leave us your comments. It is lovely to hear that mum has enjoyed her time here at Ashley Lodge and that you feel you have been kept up to date with things regarding mum. Thank you for choosing Ashley Lodge for your Mum's stay.
I visited with my partner. The staff were all very professional, kind, and caring during our visit. I hadn’t appreciated how much effort it is for them to prepare for visitors, but they made the process as seamless as possible and were very happy to see us. Our Covid tests were checked on arrival (by showing the date on the NHS email we’d received that morning). Our temperatures were checked. We were then given a big plastic box each that had a disposable mask, gloves, and apron in for us to put on before we entered. Once we were in the reception a member of the team picked up 2 chairs for us that had a label with ‘clean’ written on them. He then took us to see our relative and laid the chairs out for us to use. The lady who brought our relative the afternoon tea round was also very kind and helpful. Thank you all.
Thank you for your feedback. We hope the precautions helped you feel safe during your visit, we know how important visits are for both residents and their loved ones. Thank you again for taking the time to leave us your review.
A highly professional but also extremely compassionate team. Unfailingly courteous and kind to both my sister and her relations. My sister had vascular dementia and needed very high levels of care towards the end of her life. I never felt other than confident in entrusting her to their care. In her own words "they are very tender".
Thank you for your lovely review. It is so nice to hear words like courteous, compassionate and tender used to describe our staff. We are so sorry for your loss but hopefully you can go away from this knowing your Sister received the best possible care. Thank you for trusting us to look after her.
This was my first visit in person since my dad went into the home in February. I found the staff to be not only efficient but also warm and encouraging. I left feeling that my dad was being well looked after as an individual. He seemed very content. I am looking forward to my ongoing relationship with all at the home. The member of staff who greeted me was particularly helpful, teaching me how to do my Covid test.
Thank you for taking the time to send in your review regarding your Dad's stay with us. I hope this has put your mind at rest when you have seen the care he is receiving on a personal level. If there is anything at all we can do to make his stay more comfortable please let us know.
I stayed for 2 weeks in this lovely care home while waiting for my husband to arrive in the UK. Before arriving at the place, they asked me about my food preferences because they thought I eat halal foods. It was a good impression on my part because I felt like they are very considerate of my needs and preferences. The room set up feels homely and cosy. I feel like I am at my own house as I have the privacy I needed. With regards to food choices, they have a variety of servings daily. Too bad though that I was on quarantine throughout my whole stay so I haven't experienced their weekly activities. However, they gave me good selections of colouring books, puzzles and mind games to keep me busy. The staff are approachable and caring. Overall, the experience was lovely.
Thank you for your praise. We have genuine regard for all of our residents, whether this is down to their diet or general well being. It is a shame that your stay was during the pandemic time and that you could not have experienced the care home in full due to isolation periods. We are very happy to hear you are satisfied with the quality of our care.
I am writing this for my wife who is unable to carry out this task. She was diagnosed as having PSP (Progressive Supranuclear Palsy) in mid-2019. Our family was fully agreeable that we should provide domicilic support with her husband as carer, which we did for 18 months until the task became too difficult to manage and obviously needed expert attention. With guidance, we settled on Ashley Lodge Care Home as being the best solution, and into which she moved in December 2020 and has settled down extremely well. Our family is extremely pleased that we made this decision.
I have no hesitation in recommending Ashley Lodge Care Home. My mother has been a resident for 2 years (she is 94) and is very well cared for and looked after.
Thank you for taking your time to leave such a nice review, and recommend us to others! We are very glad you feel mum is well looked after in our care.
I have made several phone calls and visits to Ashley Lodge where my friend is a resident. Because of Covid, I could not enter the home but when delivering items for my friend and making telephone contact I was always greeted by friendly, efficient and informative staff.
Thank you for the kind words, we understand it is difficult not being able to see your friend in person, so we are very relieved to hear you can feel at ease with the quality of our care.
My mum spent her final weeks of life at Ashley Lodge. She was made to feel welcome from the moment she walked through the door. The staff were truly amazing, caring and compassionate towards us all. Mum had always said other people needed help more than she did and never liked to ask, she was extremely independent right till the very end. Everyone ensured her daily needs were always met. The respect and dignity that was shown in her final hours was outstanding. It was such a relief to know we chose the right home for her.
We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.
My brother has been at Ashley Lodge for nearly 3 years and took a while to adapt, due to his new, complex special needs, having lived in supported independent living for 40 years, but the staff are very caring and the home is warm and inviting.
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you are satisfied with the quality of our care.
At the last moments of mum's life, all the staff and especially the manager showed their most caring side and gave me the help to come to terms with the loss. With their warmth, kindness and compassion, I felt like I was surrounded by family. I'll always be grateful for that.
Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.
Over the last few months, with lockdowns being in place, I would like to thank all the staff at Ashley Lodge for the communication via phone and on dropping off parcels to my mother as she is bed bound. I would also like to thank all members for the support they give at these stressful times but yet make my mum, plus others, still smile and laugh even though hard to see loved ones and family also dealing with their own family at home as well as at the Lodge. It’s great for me to know my mum has the care and passion and I see that each time I have either had a phone call or been to see my mum via safe programmes the Lodge has placed. I thank you all and hope you all now at Ashley lodge from the manager to all staff that I am thankful for your care and dedication to my mum and others. I wish you all a Merry Christmas and hope your families are well, thank you for looking after my mum.
Thank you. We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.
I cannot thank the team at Ashley Lodge enough for such a compassionate approach to both my parents and myself during a very emotional time and under these exceptional circumstances. BUPA at head office has also been very supportive with advice about finances and procedures. The manager and her team are just marvellous.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
A massive thank you to all at Ashley lodge for the services towards the care for my mother and others it has been a difficult time and yet everyone still gives 100% towards all residents communication and love is seen every time I have been there or on phone and an extra thank you to the manager for keeping me up to date on activities and peace of mind as regards to COVID.
Thank you for trusting us with your mother's care. We really appreciate you taking the time to leave us such lovely comments.
My wife entered Ashley Lodge Care Home direct from hospital. She was completely against this and was extremely difficult. At once, the home went into lockdown and she was in isolation and didn't see any family for some weeks. She has settled in extremely well and this must be due to the success of the management and staff. Our experience of the home and BUPA is only in the context of lockdown which is obviously not truly representative but we can only say on the whole, it has been extremely satisfactory. Management and staff have all been most professional and we believe that if the stay had been at a normal time we would be saying we would have looked forward to a very good future experience. My wife would not wish to be a permanent resident at present because she is able now to return home with the appropriate support. However, if her condition got worse we, the family and herself, would consider entry into Ashley Lodge again. Activities have been rated lower because of COVID restrictions. Value for Money is not rated as funds were provided by the health service.
We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashley Lodge Care Home.
There are no upcoming events for Ashley Lodge Care Home.
Awards / Recognitions (5)
- 31 Jan 2024Recipient: Memory Lane Care Homes Ltd
- 28 Feb 2023Recipient: Memory Lane Care Homes Ltd
- 30 Jun 2021Recipient: Memory Lane Care Homes Ltd
Accreditations
There are no accreditations posted yet for Ashley Lodge Care Home.
Meet the Team (5)

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.
I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.
I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.
I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.
My spare time is spent studying as I have a passion for learning and development.

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!
We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.
In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.
I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.
My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”
“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”
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