Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 114 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Rolfe (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (56)

Visiting

  • At Ashley Lodge Care Home, the team are always delighted to welcome visitors. Family and friends are encouraged to spend time with their loved ones at times that suit them best. The caring team is here to greet you warmly and ensure your visit is comfortable and enjoyable.

Parking

  • Ashley Lodge provides free parking facilities to visitors

Ashley Lodge Care Home Reviews (114)

9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.753) out of 10, based on 30 reviews in the last 2 years.
Over all time Ashley Lodge Care Home has 114 reviews.

Overall Experience
  • 85
  • 26
  • 3
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Date Published
  • 114
  • 10
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  • 30
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Reviewer Connection to Ashley Lodge Care Home
  • 40
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  • 14
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  • 5
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  • 1
  • 1
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Total of 114, showing 61-80
Review from Michelle G (Sister of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has been at Ashley Lodge for nearly 3 years and took a while to adapt, due to his new, complex special needs, having lived in supported independent living for 40 years, but the staff are very caring and the home is warm and inviting.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you are satisfied with the quality of our care.

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Review from Agnieszka P (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional, clean and safe environment for my mum who was quickly deteriorating with her dementia at the time. Despite mum being a difficult resident to deal with the staff always impressed me with tons of patience, kindness and the utmost professional and calm approach to mum's care. By visiting
5 times per week I could observe the dedication and passion of the management to meet the needs of the residents, with a compassionate and warm attitude to residents' families.
At the last moments of mum's life, all the staff and especially the manager showed their most caring side and gave me the help to come to terms with the loss. With their warmth, kindness and compassion, I felt like I was surrounded by family. I'll always be grateful for that.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.

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Review from Richard B (Son of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last few months, with lockdowns being in place, I would like to thank all the staff at Ashley Lodge for the communication via phone and on dropping off parcels to my mother as she is bed bound. I would also like to thank all members for the support they give at these stressful times but yet
make my mum, plus others, still smile and laugh even though hard to see loved ones and family also dealing with their own family at home as well as at the Lodge. It’s great for me to know my mum has the care and passion and I see that each time I have either had a phone call or been to see my mum via safe programmes the Lodge has placed. I thank you all and hope you all now at Ashley lodge from the manager to all staff that I am thankful for your care and dedication to my mum and others. I wish you all a Merry Christmas and hope your families are well, thank you for looking after my mum.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you. We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from David P (Son of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the team at Ashley Lodge enough for such a compassionate approach to both my parents and myself during a very emotional time and under these exceptional circumstances. BUPA at head office has also been very supportive with advice about finances and procedures. The manager and her team
are just marvellous.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Richard B (Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to all at Ashley lodge for the services towards the care for my mother and others it has been a difficult time and yet everyone still gives 100% towards all residents communication and love is seen every time I have been there or on phone and an extra thank you to the manager for
keeping me up to date on activities and peace of mind as regards to COVID.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for trusting us with your mother's care. We really appreciate you taking the time to leave us such lovely comments.

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Review from V B (Husband of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife entered Ashley Lodge Care Home direct from hospital. She was completely against this and was extremely difficult. At once, the home went into lockdown and she was in isolation and didn't see any family for some weeks. She has settled in extremely well and this must be due to the success of the
management and staff. Our experience of the home and BUPA is only in the context of lockdown which is obviously not truly representative but we can only say on the whole, it has been extremely satisfactory. Management and staff have all been most professional and we believe that if the stay had been at a normal time we would be saying we would have looked forward to a very good future experience. My wife would not wish to be a permanent resident at present because she is able now to return home with the appropriate support. However, if her condition got worse we, the family and herself, would consider entry into Ashley Lodge again. Activities have been rated lower because of COVID restrictions. Value for Money is not rated as funds were provided by the health service.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from Ann W (Wife of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Ashley Lodge for just over two years and has been looked after by caring staff at all times. The care provided is excellent, and throughout this coronavirus, my family have been kept updated with my husband's continuing healthcare. We thank them all, especially during
this difficult time.
Reply from Emily Wilson, Customer Services Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make husband's stay as comfortable as possible.

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Review from Colette C (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazingly dedicated staff, from the top down to the bottom at every level, who have bent over backwards professionally and personally to provide a safe and secure environment for my Mum. These covid times have been so hard for family, staff and residents, but the cheerful, positive atmosphere has been
maintained with good dialogue and honest information given about the current situations as they arose. The manager has been very supportive, and informative throughout with her dedication is second to none. She provided me with her mobile number and was happy to take calls regarding my mother at any time. She is very dedicated and professional. A special thanks also to the nurse for being so caring and his dedication to my mother.
I would happily leave my mother here without question, but as we live over 45-minutes away, we are moving her to a home closer to me. Would highly recommend.
Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from Susan S (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the 2 1/2 years Mum has been a resident at Ashley Lodge, staff have at all times been caring, friendly and supportive of her needs. They have gone out of their way to offer her food to tempt her appetite and encourage her to join in activities. I have visited on various days at various times, and
she and her room have always been clean and tidy. They make a point of phoning me promptly if, for example, Mum has had a fall. I can relax in the confidence that she is being well cared for.
This period of pandemic must have been particularly difficult for staff, but I have nothing but praise for the professional and sensitive way in which they have handled the countless problems thrown up in such exceptional circumstances. I should like to thank them all from the bottom of my heart for their dedication.
Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for trusting us with your mother's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from A T (Friend of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always attentive and helpful to patients needs.
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Review from S C (Niece of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very good and clean, the carers and the lady that runs it are very helpful when you ask them anything.
They keep you up to date when you go to see the resident or they phone you.
Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for such lovely feedback, we were very happy to hear you are satisfied with the quality of our care.

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Review from Nick J (Friend of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always greeted by happy and friendly staff. Nothing is too much trouble and my friend is treated as an individual and feels exceptionally comfortable at Ashley.
Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for the positive feedback; we really appreciate your praise.

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Review from Penny L (Daughter of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was well cared for and as a family, we knew she was safe and loved by the staff. All the staff, including the housekeepers, kitchen staff and maintenance men understood and dealt with her dementia in a positive and caring way. The home was always clean and all the family became part of Ashley
Lodge. I can't thank Ashley Lodge enough for their support and care to my mother, myself and our family.
Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for your kind words. It's not easy trusting some else with your loved ones care so we always appreciate any feedback from family and friends of our residents.

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Review from S H (Wife of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident for 2 1/2 years. He is cared for brilliantly by very lovely staff who I can't thank enough for their compassion and patience. My husband is happy and I can't ask for more. Over the last 2 years, Ashley Lodge has been transformed into a very caring, safe and welcoming home
by its manager. Nothing is too much for them. I just want to thank you all for being there for my husband, and I know he would want to thank you as well!
Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

We are very glad to hear you are happy with the quality of our care.
Thank you for the lovely feedback.

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Review from Sue S (Daughter of Resident) published on 16 November 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum has received very good care in the last year of her life when illness and dementia meant she could no longer be cared for at home. The staff have been caring and supportive throughout this difficult time.
Reply from Josephine Gaupholm, Customer Adviser at Ashley Lodge Care Home

Thank you for your review of Ashley Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and supportive. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team.

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Review from Mark B (Son of Resident) published on 3 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to give praise & positive feed back to the staff at Ashley Lodge who took care of my mother during a very difficult stage in her life.
Mum was fully aware of her need for professional care felt very safe & comforted in her room at Ashley Lodge.


Knowing there were always qualified &

dedicated nurses on duty night & day gave us confidence not to worry about her safety & welfare.
My family & I would visit mum often throughout every week at different times of day; we always felt she was getting the care & support she needed.


Mum liked to paint & be creative. They encouraged her to carry out these activities in the dedicated activities room; she often wasn't in the mood to mix with others; this wasn't a problem as it was fine to carry them on in her room where she could also have her meals.


She liked the room & the furniture provided; thought it so like a hotel that she didn't even want her own things!


BUPA now seem to be giving management there the support it deserves.

Reply from Holly McGough, Customer Adviser at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about the positive experience your mother had at Ashley Lodge and that she felt safe and well cared for during her stay. It is very important that the residents' families are happy with the care their relatives are receiving for their own piece of mind. It is great to hear about your mother's love for painting and that she was able to do this within the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from Lynn W (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to leave positive feedback about Ashley Lodge Care Home, they looked after my mum until she passed away with love and care. The staff were very caring and hardworking and I have no complaints.
Reply from Josephine Gaupholm, Customer Adviser at Ashley Lodge Care Home

Thank you for your review of Ashley Lodge Care Home. We are pleased to hear that you and your mother had a positive experience at the home and appreciate your comments regarding the care your mum received from the staff. We will share your comments with the home's manager. Our deepest sympathies, the Bupa Customer Care Team

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Review from Jane C (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother first went to stay at Ashley Lodge she was made to feel very welcome by all the staff and she soon adapted to care home life. The care staff are amazing and have enabled Mum to feel at home by giving her independence and accompanying her on trips outside, where she has been made to feel
like one of the family. She has been treated with respect and dignity throughout her stay by all the staff, from management to kitchen, who have been friendly and caring.
Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Michelle O (Regular Volunteer) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having volunteered for a few months at Oak View, Ashley Lodge. I find all residents are very well cared for by the caring staff I came into contact with. All residents seem happy and adjusted to their new living arrangements. There is much interaction between staff and residents. Nutrition for the residents
is of a high standard with choices which is so important. Activities are well catered for the residents. I find this home is very person-centred with the staff well informed of each individual resident and their likes, dislikes, life story. I really enjoy my visits and I too have been made very welcome by all.
Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. I'm so glad that you enjoy your visits. It is lovely to hear all the kind words about our staff thank you.

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Review from Bernice F (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time my mum was at Ashley Lodge Oakview residential unit she was treated as we would have treated her within our family.
I feel it was the "going beyond the call of duty" that made my mum and us feel so at home.
Nothing was ever too much.
When mum passed away, I was astonished by the care
and support we received as a family.
Mum had the best care I could have possibly asked for.
Thank you to the staff in Oakview and Ashley Lodge.
Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I'm sure that in time to come you will look back at your mums time with us with fond memories.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Ashley Lodge Care Home is calculated as follows: ( (264 Excellents x 5) + (61 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 336 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.

Tony

Tony Kuriakose

Job Title: Nurse Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.

Esther

Esther Punt

Job Title: Senior Healthcare Assistant Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.

Douglas

Douglas Moreira

Job Title: Chef Manager Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.

Cathy

Cathy Harkus

Job Title: Care Assistant Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”

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