Care Homes Owned by Manor Care Home Group in Tyne & Wear

care-you create a home filled with dignity, respect, laughter and genuine compassion. Setting up his room to feel just like home, even letting us bring his own bedspread and teddy bear. You listened to every detail (yes, even down to his love of HP sauce!) Knowing that my father is surrounded by such dedicated and thoughtful people brings us great comfort and peace of mind. The change in Dad has been incredible. He's happier, more alert, and constantly smiling and the way the team look after Mam when she visits, always welcoming her and making her feel cared for, means the world to us. We are truly thankful for all that you do. We would not hesitate to recommend Ella McCambridge

to talk to and help the residents with their needs. They really care about their residents and are so kind towards my sister and every effort is being made to help her adjust to her surroundings and her needs. My wife and I left feeling much happier about a very difficult situation for all of us.

and his wheelchair was always filthy, this I'll put down to them being very overworked. I do however have an issue with the management towards the end of my dad's stay there. When they decided that they did not want him there due to what they said was his medical needs, they handed this very badly. They did not inform us regarding ending his stayand also avoided contact from social services. Bear in mind I spoke to the manager minutes before he called the hospital to inform them he could not go back, he had said nothing to me. We had to hear this from the hospital he was in at the time.

a much higher standard of care given compared to the home my mum is in. The two carers and all the team take a personal care of the residents. Big big thanks to all the staff at Ella McCambridge who are on a different level, which give you comfort that your loved ones are well looked after. Ella McCambridge Is clean and staff have a can do attitude to support the different needs of residents. I would recommend this home over every home I have seen. Thank you to the whole team.

members with the same kindness that was shown to my sister and that level of care made the saddest time a little easier to bear.

care homes should strive for and we will never be able to repay them, we thank God we found them. Thank you all.

a wonderful place for our mam.

I became part of a 'family' as I visited my mother several times a week and I was extremely grateful for the care and support they gave to me and my sister while they provided end-of-life care for our mother. They respected her dignity until the very end and the care and compassion they showed will always be appreciated. Not only did we lose our mother but I also feel like I lost a lot of other people who I had become to look on as family. Thank you to all at Garden Lodge.

one member of staff for the way he handled the last day with Dad, he was very respectful and professional in every way! I will never forget this...
Thank you all again.

garden party for the residents, and the staff were fabulous, nothing was a problem, and every resident was catered for.

they pulled it around and saved a lot of service users in their home. I know the staff personally was completing tasks on all service users ie: GP, oxygen levels and temperatures, this was done every day, which probably helped all the staff detect Covid-19. It made placing my aunt into a care setting at a bad time more relaxed, and I know coming out of lockdown has been scary and properly anxious for staff, but they have completed and carried out everything to keep families and service users safe and following Government guidelines to a high standard.

well looked after by staff who treated him as though he was one of their own family.

ability to communicate due to no visitors. We were amazed to find she looked better than ever, even with 11 almost 12-months apart from her family. This is all down to the lovely, caring staff at Ella MacCambridge. We couldn’t ask for any more from them. My nanna loves them also!

sure she was settled and happy! All the staff are friendly and approachable. We will always think of you as our friends. Thank you all.

Due to covid restrictions and my aunty shielding visiting wasn't an option but staff went above and beyond by offering face time calls which really put my aunt at ease. I personally would have no hesitation in recommending the Ella McCambridge and I am sure my family feels the same.

staff would always make me welcome and if I had any issues they would deal with it. My mam has recently passed away so I just want to say thank you to all of the staff.