Manor Care Home Group in Tyne & Wear | 2 Care Homes

Review of
Ella McCambridge
from Shirley B (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

My brother has been in here since Oct 2024, he has came on millions since he has been here, staff have been amazing to him, couldn't thank them enough.

Reply from Andrea Pickering, Quality Care Manager at Ella McCambridge

Thank you so much for sharing these kind words. We are truly delighted to hear about your brother's progress since joining us. We always strive to take great pride in supporting each individual, and it means a lot to know their efforts have made a difference. We will be sure to share your feedback with the staff at Ella McCambridge

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Review of
Ella McCambridge
from Jonathan H (Brother of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

My sister has recently been admitted to this home, I had brilliant communication from them from day one, especially good for me as live 400 miles away. Just spent a few days visiting and on every visit all the staff were so friendly and caring to the residents. There were always plenty of staff available

to talk to and help the residents with their needs. They really care about their residents and are so kind towards my sister and every effort is being made to help her adjust to her surroundings and her needs. My wife and I left feeling much happier about a very difficult situation for all of us.

Reply from Andrea Pickering, Quality care manager at Ella McCambridge

Thank you for taking the time to leave feedback about Ella McCambridge. Your feedback is important to us and it is good to hear that the staff have helped you all with this transition into 24 hour care. We are pleased to hear that your experience has been a positive one and we hope that your sister continues to adjust to her new surroundings. Your feedback will be shared with the staff.

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Review of
Ella McCambridge
from Michelle W (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

When my dad first went in I felt comfortable leaving him here because the carers were lovely. I have no issues with the carers here as they dealt with my dad very well considering his challenging behaviour caused by mental health issues. I did have issues with the fact he was always covered in food

and his wheelchair was always filthy, this I'll put down to them being very overworked. I do however have an issue with the management towards the end of my dad's stay there. When they decided that they did not want him there due to what they said was his medical needs, they handed this very badly. They did not inform us regarding ending his stayand also avoided contact from social services. Bear in mind I spoke to the manager minutes before he called the hospital to inform them he could not go back, he had said nothing to me. We had to hear this from the hospital he was in at the time.

Reply from Andrea Pickering, Quality Care Manager at Ella McCambridge

Thank you for taking the time to leave a review for Ella McCambridge Care Home. We are sorry to hear that your experience towards the end of your father's stay was not a positive one. We sincerely hope that your father has settled into his new environment due to him needing a category of care Ella McCambridge is not able to provide. Your feedback is important to us as this will help to highlight areas of success and identify opportunities for improvement. Your review will be discussed with the management team and a lessons learned exercise will be undertaken.

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Review of
Ella McCambridge
from Ed S (Son of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

Having both parents now in different care homes. I was worried how my dad would settle going in to a care home. How wrong I was, the staff have gone above and beyond what is expected and fully appreciate one lady who has personally taken care of the introduction to the care home. Ella McCambridge is

a much higher standard of care given compared to the home my mum is in. The two carers and all the team take a personal care of the residents. Big big thanks to all the staff at Ella McCambridge who are on a different level, which give you comfort that your loved ones are well looked after. Ella McCambridge Is clean and staff have a can do attitude to support the different needs of residents. I would recommend this home over every home I have seen. Thank you to the whole team.

Reply from Andrea Pickering, Manager at Ella McCambridge

Many thanks for your feedback. We are pleased to hear that you are having such a positive experience at Ella McCambridge. We are particularly proud of our dedicated staff who go over and beyond to provide exceptional care and attention to all of our residents. Thank you for taking the time to share your feedback. We really do appreciate this.

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Review of
Garden Lodge
from M M (Sister of Resident) published on 7 August 2024 Submitted via Website • Report

Overall Experience

My sister received excellent care during the last few weeks of her life. Care was given with kindness and compassion, which allowed her a peaceful, dignified death. She had been a resident for a very short time, but we were looked after like family. All the staff took care of her husband and family

members with the same kindness that was shown to my sister and that level of care made the saddest time a little easier to bear.

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Review of
Garden Lodge
from Christine H (Daughter of Resident) published on 27 December 2023 Submitted via Website • Report

Overall Experience

Our mother spent the last 2 years of her life in this wonderful care home. Will never be able to thank every single one of them enough. It is spotlessly clean always, the food is exceptional always, the care and attention are there always and the genuine love is there always. This is the standard all

care homes should strive for and we will never be able to repay them, we thank God we found them. Thank you all.

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Review of
Garden Lodge
from B A (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report

Overall Experience

Our mum became a resident in November 2022 and all we can say is from the very first moment she has had outstanding care and attention. The staff are all truly amazing and residents and family alike are treated with the utmost respect and kindness. We can't believe how lucky we are to have found such

a wonderful place for our mam.

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Review of
Ella McCambridge
from Ian C (Son of Resident) published on 11 July 2023 Submitted via Postal Card • Report

Overall Experience

All rooms are clean everyday. All staff are polite and friendly. They all treat the residents very nicely and courteously.

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Review of
Garden Lodge
from Michelle C (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report

Overall Experience

My mother spent the last six months of her life at Garden Lodge Care Home and I can honestly say that I could not have wished for a better place for her. The staff are all really caring and compassionate with the residents, even though at times some of the residents can be challenging. I felt as though

I became part of a 'family' as I visited my mother several times a week and I was extremely grateful for the care and support they gave to me and my sister while they provided end-of-life care for our mother. They respected her dignity until the very end and the care and compassion they showed will always be appreciated. Not only did we lose our mother but I also feel like I lost a lot of other people who I had become to look on as family. Thank you to all at Garden Lodge.

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Review of
Garden Lodge
from Linda M (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report

Overall Experience

I am not very good with words, but here goes anyway!
I would like to thank every member of the team from top to the bottom, from the first day
my dad arrived to the last day, there are not enough thank you's for the care and support you gave to him and also myself!
On a personal note, I wish to thank

one member of staff for the way he handled the last day with Dad, he was very respectful and professional in every way! I will never forget this...
Thank you all again.

Reply from Vanessa Cutler, Operational Director at Garden Lodge

Thank you so much for your kind words, we really do appreciate your feedback and have made the staff member you refer to aware of your comments.
V Cutler - Operational Director

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Review of
Garden Lodge
from Pat B (Power of Attorney of Resident) published on 16 September 2021 Submitted via Website • Report

Overall Experience

My cousin is a resident at Garden Lodge, and I hold the power of attorney regarding her, so I feel extremely responsible that she is happy being in residential care. I have to say - it has been the best choice of a care home; she is very happy and well cared for.
During a recent visit, there was a

garden party for the residents, and the staff were fabulous, nothing was a problem, and every resident was catered for.

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Review of
Garden Lodge
from Ros M (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report

Overall Experience

Our mum was a resident of Garden Lodge for nearly two years. She was treated with great kindness and respect and the staff were clearly very fond of her. Knowing Mum was in such caring hands made all the difference to us. A huge thank you to all the staff of Garden Lodge!

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Review of
Ella McCambridge
from Duncan T (Nephew of Resident) published on 21 June 2021 Submitted via Website • Report

Overall Experience

My aunt went into Ella McCambridge during the lockdown and have found the staff really helpful with video calls and photos sent to myself. I was able to see my aunt through the window, and I know in December, the home had a bad month, but with the dedication from all staff manager to domestic staff,

they pulled it around and saved a lot of service users in their home. I know the staff personally was completing tasks on all service users ie: GP, oxygen levels and temperatures, this was done every day, which probably helped all the staff detect Covid-19. It made placing my aunt into a care setting at a bad time more relaxed, and I know coming out of lockdown has been scary and properly anxious for staff, but they have completed and carried out everything to keep families and service users safe and following Government guidelines to a high standard.

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Review of
Garden Lodge
from Helen C (Granddaughter of Resident) published on 15 June 2021 Submitted via Website • Report

Overall Experience

My Grandfather has been extremely well looked after by the excellent care staff at Garden Lodge. Nothing is too much trouble and my Grandfather had a wonderful repore with all staff. I would have no hesitation in recommending this service. We could all sleep easily at night knowing my Grandfather was

well looked after by staff who treated him as though he was one of their own family.

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Review of
Ella McCambridge
from Amy J (Granddaughter of Resident) published on 4 June 2021 Submitted via Website • Report

Overall Experience

My nanna is currently in this care home and has been since July 2019. I don’t have anything negative to say about the home itself or the lovely staff. My nanna is bed-bound, and due to Covid, we as a family haven’t been able to see her for a year. In that time, we were worried my nanna would lose the

ability to communicate due to no visitors. We were amazed to find she looked better than ever, even with 11 almost 12-months apart from her family. This is all down to the lovely, caring staff at Ella MacCambridge. We couldn’t ask for any more from them. My nanna loves them also!

Reply from Vanessa Cutler, Operational Director at Ella McCambridge

Thank you so much for your kind review; we very much appreciate your response.

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Review of
Ella McCambridge
from Nicola L (Granddaughter of Resident) published on 12 March 2021 Submitted via Website • Report

Overall Experience

I would like to thank all staff at Ella McCambridge. You have always offered the best of care to my grandad. Sadly he passed away last year and the care he was offered during his final days were the best! You have not only cared for my grandad but you also cared for my grandma when she visited making

sure she was settled and happy! All the staff are friendly and approachable. We will always think of you as our friends. Thank you all.

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Review of
Ella McCambridge
from L S (Great-Niece of Resident) published on 26 February 2021 Submitted via Website • Report

Overall Experience

My great uncle was placed into the care of Ella McCambridge in the summer of 2020 due to requiring extra care during the covid pandemic. The care that he received was outstanding and the family felt at ease knowing this as it was evident staff had become aware of his many ways as he was such a character.

Due to covid restrictions and my aunty shielding visiting wasn't an option but staff went above and beyond by offering face time calls which really put my aunt at ease. I personally would have no hesitation in recommending the Ella McCambridge and I am sure my family feels the same.

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Review of
Ella McCambridge
from Sylvia D (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report

Overall Experience

My mam was a resident at this care home and the staff were extremely kind and caring towards my mam, especially one in particular who went out of her way to make sure my mam was always looked after in every possible way. My mam was a resident for a few years. When I went to visit her on a Monday, the

staff would always make me welcome and if I had any issues they would deal with it. My mam has recently passed away so I just want to say thank you to all of the staff.

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Review of
Ella McCambridge
from Gemma H (Granddaughter of Resident) published on 25 January 2021 Submitted via Website • Report

Overall Experience

My grandad was a resident in this home for almost 5 years, I was very sceptical when the time came for my grandad to go into care, I was worried he would not receive the care and love he was given at home. I have got to say from day 1 I was proven wrong. The staff at Ella McCambridge are all amazing

and I just don't think they get the recognition they deserve. Sadly my grandad passed away but the care and love he was shown really blew me away, he was treated with the utmost respect and dignity right until the end, I really hope the staff realise just how special they are.

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Review of
Ella McCambridge
from Olwen N (Friend of Resident) published on 21 January 2021 Submitted via Website • Report

Overall Experience

We are so grateful for all the kindness and the high-quality care which our dear friend received during her 2 years at Ella McCambridge, and especially for the compassion and sensitivity shown to her and to us during the last few weeks of her life. Our friend was settled and content throughout her time

in the home, and we had full peace of mind, knowing she was safe and well-cared for. She enjoyed the communal activities as well as the chance for quiet and privacy as needed, and she especially enjoyed the food. Staff were always cheerful, and kind and respectful towards her, and took the time to get to know and understand her well. We are grateful that our friend's wishes and care needs were always accommodated during her time at Ella McCambridge, right through to the peaceful end of her life.

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Care Homes Owned by Manor Care Home Group in Tyne & Wear

Manor Care Home Group Locations in Tyne & Wear (2)

Manor Care Home Group Reviews in Tyne & Wear (61)

Ella McCambridge

Ella McCambridge

Ella McCambridge

Ella McCambridge

Garden Lodge

Garden Lodge

Garden Lodge

Ella McCambridge

Garden Lodge

Garden Lodge

Garden Lodge

Garden Lodge

Ella McCambridge

Garden Lodge

Ella McCambridge

Ella McCambridge

Ella McCambridge

Ella McCambridge

Ella McCambridge

Ella McCambridge

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