Care Homes Owned by Manor Care Home Group in Tyne & Wear

My mother and father resided at Garden Lodge for over the Christmas the staff were amazing. Very attentive to both my parents it give us as a family peace of mind knowing they were looked after so well.

On behalf of my family, I want to share my sincere gratitude to everyone at Ella McCambridge for the exceptional care you are giving our father. The warmth, patience, and kindness you all show him each day go far beyond what we could ever have hoped for. It is clear that your team does not simply provide care-you create a home filled with dignity, respect, laughter and genuine compassion. Setting up his room to feel just like home, even letting us bring his own bedspread and teddy bear. You listened to every detail (yes, even down to his love of HP sauce!) Knowing that my father is surrounded by such dedicated and thoughtful people brings us great comfort and peace of mind. The change in Dad has been incredible. He's happier, more alert, and constantly smiling and the way the team look after Mam when she visits, always welcoming her and making her feel cared for, means the world to us. We are truly thankful for all that you do. We would not hesitate to recommend Ella McCambridge

My brother has been in here since Oct 2024, he has came on millions since he has been here, staff have been amazing to him, couldn't thank them enough.

My sister has recently been admitted to this home, I had brilliant communication from them from day one, especially good for me as live 400 miles away. Just spent a few days visiting and on every visit all the staff were so friendly and caring to the residents. There were always plenty of staff available to talk to and help the residents with their needs. They really care about their residents and are so kind towards my sister and every effort is being made to help her adjust to her surroundings and her needs. My wife and I left feeling much happier about a very difficult situation for all of us.

When my dad first went in I felt comfortable leaving him here because the carers were lovely. I have no issues with the carers here as they dealt with my dad very well considering his challenging behaviour caused by mental health issues. I did have issues with the fact he was always covered in food and his wheelchair was always filthy, this I'll put down to them being very overworked. I do however have an issue with the management towards the end of my dad's stay there. When they decided that they did not want him there due to what they said was his medical needs, they handed this very badly. They did not inform us regarding ending his stayand also avoided contact from social services. Bear in mind I spoke to the manager minutes before he called the hospital to inform them he could not go back, he had said nothing to me. We had to hear this from the hospital he was in at the time.

Having both parents now in different care homes. I was worried how my dad would settle going in to a care home. How wrong I was, the staff have gone above and beyond what is expected and fully appreciate one lady who has personally taken care of the introduction to the care home. Ella McCambridge is a much higher standard of care given compared to the home my mum is in. The two carers and all the team take a personal care of the residents. Big big thanks to all the staff at Ella McCambridge who are on a different level, which give you comfort that your loved ones are well looked after. Ella McCambridge Is clean and staff have a can do attitude to support the different needs of residents. I would recommend this home over every home I have seen. Thank you to the whole team.

My sister received excellent care during the last few weeks of her life. Care was given with kindness and compassion, which allowed her a peaceful, dignified death. She had been a resident for a very short time, but we were looked after like family. All the staff took care of her husband and family members with the same kindness that was shown to my sister and that level of care made the saddest time a little easier to bear.

Our mother spent the last 2 years of her life in this wonderful care home. Will never be able to thank every single one of them enough. It is spotlessly clean always, the food is exceptional always, the care and attention are there always and the genuine love is there always. This is the standard all care homes should strive for and we will never be able to repay them, we thank God we found them. Thank you all.

Our mum became a resident in November 2022 and all we can say is from the very first moment she has had outstanding care and attention. The staff are all truly amazing and residents and family alike are treated with the utmost respect and kindness. We can't believe how lucky we are to have found such a wonderful place for our mam.

All rooms are clean everyday. All staff are polite and friendly. They all treat the residents very nicely and courteously.

My mother spent the last six months of her life at Garden Lodge Care Home and I can honestly say that I could not have wished for a better place for her. The staff are all really caring and compassionate with the residents, even though at times some of the residents can be challenging. I felt as though I became part of a 'family' as I visited my mother several times a week and I was extremely grateful for the care and support they gave to me and my sister while they provided end-of-life care for our mother. They respected her dignity until the very end and the care and compassion they showed will always be appreciated. Not only did we lose our mother but I also feel like I lost a lot of other people who I had become to look on as family. Thank you to all at Garden Lodge.

Thank you all again.

During a recent visit, there was a garden party for the residents, and the staff were fabulous, nothing was a problem, and every resident was catered for.

Our mum was a resident of Garden Lodge for nearly two years. She was treated with great kindness and respect and the staff were clearly very fond of her. Knowing Mum was in such caring hands made all the difference to us. A huge thank you to all the staff of Garden Lodge!

My aunt went into Ella McCambridge during the lockdown and have found the staff really helpful with video calls and photos sent to myself. I was able to see my aunt through the window, and I know in December, the home had a bad month, but with the dedication from all staff manager to domestic staff, they pulled it around and saved a lot of service users in their home. I know the staff personally was completing tasks on all service users ie: GP, oxygen levels and temperatures, this was done every day, which probably helped all the staff detect Covid-19. It made placing my aunt into a care setting at a bad time more relaxed, and I know coming out of lockdown has been scary and properly anxious for staff, but they have completed and carried out everything to keep families and service users safe and following Government guidelines to a high standard.

My Grandfather has been extremely well looked after by the excellent care staff at Garden Lodge. Nothing is too much trouble and my Grandfather had a wonderful repore with all staff. I would have no hesitation in recommending this service. We could all sleep easily at night knowing my Grandfather was well looked after by staff who treated him as though he was one of their own family.

My nanna is currently in this care home and has been since July 2019. I don’t have anything negative to say about the home itself or the lovely staff. My nanna is bed-bound, and due to Covid, we as a family haven’t been able to see her for a year. In that time, we were worried my nanna would lose the ability to communicate due to no visitors. We were amazed to find she looked better than ever, even with 11 almost 12-months apart from her family. This is all down to the lovely, caring staff at Ella MacCambridge. We couldn’t ask for any more from them. My nanna loves them also!

I would like to thank all staff at Ella McCambridge. You have always offered the best of care to my grandad. Sadly he passed away last year and the care he was offered during his final days were the best! You have not only cared for my grandad but you also cared for my grandma when she visited making sure she was settled and happy! All the staff are friendly and approachable. We will always think of you as our friends. Thank you all.

My great uncle was placed into the care of Ella McCambridge in the summer of 2020 due to requiring extra care during the covid pandemic. The care that he received was outstanding and the family felt at ease knowing this as it was evident staff had become aware of his many ways as he was such a character. Due to covid restrictions and my aunty shielding visiting wasn't an option but staff went above and beyond by offering face time calls which really put my aunt at ease. I personally would have no hesitation in recommending the Ella McCambridge and I am sure my family feels the same.

My mam was a resident at this care home and the staff were extremely kind and caring towards my mam, especially one in particular who went out of her way to make sure my mam was always looked after in every possible way. My mam was a resident for a few years. When I went to visit her on a Monday, the staff would always make me welcome and if I had any issues they would deal with it. My mam has recently passed away so I just want to say thank you to all of the staff.