Care Homes Owned by Your Care First Ltd in Northumberland

My grandma came here from hospital after a broken pelvis from a previous home and with suspected dementia. When she got here she was listed as full body hoist for mobility. She now can walk around uneasy but aided. The staff make everyone welcome and do what their job title is.... care.

My mam came in as restbite but we have managed to get her living independently again in her own bungalow due to the help from staff, the room she was allocated was lovely modern with ensuite bathroom, the whole building was lovely deorated and very clean and smalls nice, my mam loved to sit outside in the beautiful garden, my mam was always well fed the cook goes above and beyond to ensure she had the correct dietary requirements met.

I cannot not be any happyer than being here.

I have been invited to have meals with mam and food has been excellent.

I find staff at The Pines very pleasant and helpful. So kind to residents. Cleaners do a good job. Garden is lovely for residents to sit in when weather is good.

Staff really nice and friendly, home nice and clean, very pleased with the care given to my mam.

My grandma seems very settled and happy, she is very comfortable around the staff and she is always speaking very highly of them. It is so reassuring to see how they have taken to her and her to them.

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My brother likes being here. The staff are very kind and caring. The home is always very clean and tidy and food is great.

My brother was looked after well.

Everyone was great, kind, understanding and accommodating. It's bad enough leaving your parent in a home. At The Pines I quickly knew my dad was being looked after well. Staff make plenty of time for everyone and are kind and caring. Thank you for making his stay easier for myself and my family.

I was very reluctant to come into care right from the first day I was welcome and felt safe, and I am supported. The staff go above and beyond. It is like a home from home.

This visit and previous visits I have always found my friend happy, content and dressed lovely. The staff are always helpful, kind and obliging. No problem to recommend.

My friend seems very happy and content, always clean and tidy. Staff very friendly and helpful.

All staff go above and beyond to help residents and their family. Staff always happy and interacting with residents. Premises always clean and tidy. Such a lovely place to visit. I visit three care homes and The Pines is the best by far. Thank you for everything.

Recently decided to return to the community. Management and staff have encouraged and supported me. I have lived here dome six years and I would not hesitate to recommend The Pines to anyone.

Home is cosy and staff are very down to earth yet still professional. My mam loves them all. She always enjoys the food and praises it often. I couldn't have asked for a better care home as she was determined she wasn't going in one. She's clean and her clothes are always clean. The staff are fantastic and supportive to my mam and myself. I couldn't recommend it more.

Mam settled with no bother when she came into The Pines. Friednly staff nothing is a problem to them and the food is exceptional.

Nice small care home, but lacks a room for visitors to spend time with residents without having to spend time in the bedroom with no room for visitors, or encroach on other resident's lounge area.

Attentive staff, particularly senior carers. Person-centred. Professional management takes into consideration daughters' feelings and concerns. Highlighting collaborative working with all external agencies. Keeping family members up to date.