Care Home Owned by Your Care First Ltd in Northumberland
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Northumberland for Your Care First Ltd are showing below.
View the details of all 5 locations (with 71 reviews) owned by Your Care First Ltd
Your Care First Ltd Locations in Northumberland (1)
The Pines Residential Care Home
9.7
34 reviews
1 Woodbine Terrace, Ashington NE63 8PP
"I find staff at The Pines very pleasant and helpful. So kind to residents. Cleaners do a good job. Garden is lovely for residents to sit in…" Read all 34 reviews
Location Type Care Home
The Pines is a twenty-eight bedroom Ashington care home suited to numerous elderly care needs, as well as being an ideal living environment for people with a form of Dementias and Alzheimer's Disease. The home also offers respite care to members of… Read more about The Pines Residential Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 28 Rooms
- from £861 / week
Your Care First Ltd Reviews in Northumberland (34)
9.2
Your Care First Ltd has a Group Review Score of 9.2 (9.152) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Your Care First Ltd must have a Review Score.
Review of
The Pines Residential Care Home
from Shirley M (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find staff at The Pines very pleasant and helpful. So kind to residents. Cleaners do a good job. Garden is lovely for residents to sit in when weather is good.
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Review of
The Pines Residential Care Home
from Terence S (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff really nice and friendly, home nice and clean, very pleased with the care given to my mam.
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Review of
The Pines Residential Care Home
from Hannah S (Granddaughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandma seems very settled and happy, she is very comfortable around the staff and she is always speaking very highly of them. It is so reassuring to see how they have taken to her and her to them.
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Review of
The Pines Residential Care Home
from B H (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care
Lovely caring staff
Dad is very happy here and enjoys the activities
I always feel supported by the management
The gardens are always well kept
Well
Done
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Lovely caring staff
Dad is very happy here and enjoys the activities
I always feel supported by the management
The gardens are always well kept
Well
Done
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Review of
The Pines Residential Care Home
from R D (Brother of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother likes being here. The staff are very kind and caring. The home is always very clean and tidy and food is great.
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Review of
The Pines Residential Care Home
from J O (Sister of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother was looked after well.
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Review of
The Pines Residential Care Home
from J A (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother who is blind is having short-term respite at the Pines Care Home, she has had nothing but high praise for all the staff and said the food is delicious, and her room has an ensuite bathroom both of which are very clean and comfortable with plenty of space to put all of her belongings. She also
loves to be outside in the beautiful garden areas.
She feels very safe and happy here.
She feels very safe and happy here.
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Review of
The Pines Residential Care Home
from RIcki T (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone was great, kind, understanding and accommodating. It's bad enough leaving your parent in a home. At The Pines I quickly knew my dad was being looked after well. Staff make plenty of time for everyone and are kind and caring. Thank you for making his stay easier for myself and my family.
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Review of
The Pines Residential Care Home
from C P (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam stayed for respite while I had surgery. She was really well cared for and as happy as she could be for being away from home. Any problems were dealt with quickly while still giving her dignity and respect.
Extremely helpful when her stay needed to be extended and the staff kept me informed.
If
Extremely helpful when her stay needed to be extended and the staff kept me informed.
If
mam needs respite again I would be more than happy for her to stay at The Pines again.
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Review of
The Pines Residential Care Home
from J D (Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very reluctant to come into care right from the first day I was welcome and felt safe, and I am supported. The staff go above and beyond. It is like a home from home.
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Review of
The Pines Residential Care Home
from M S (Friend of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This visit and previous visits I have always found my friend happy, content and dressed lovely. The staff are always helpful, kind and obliging. No problem to recommend.
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Review of
The Pines Residential Care Home
from J W (Friend of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My friend seems very happy and content, always clean and tidy. Staff very friendly and helpful.
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Review of
The Pines Residential Care Home
from C E (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff go above and beyond to help residents and their family. Staff always happy and interacting with residents. Premises always clean and tidy. Such a lovely place to visit. I visit three care homes and The Pines is the best by far. Thank you for everything.
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Review of
The Pines Residential Care Home
from D D (Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Recently decided to return to the community. Management and staff have encouraged and supported me. I have lived here dome six years and I would not hesitate to recommend The Pines to anyone.
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Review of
The Pines Residential Care Home
from Sarah M (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Home is cosy and staff are very down to earth yet still professional. My mam loves them all. She always enjoys the food and praises it often. I couldn't have asked for a better care home as she was determined she wasn't going in one. She's clean and her clothes are always clean. The staff are fantastic
and supportive to my mam and myself. I couldn't recommend it more.
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Review of
The Pines Residential Care Home
from J B (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mam settled with no bother when she came into The Pines. Friednly staff nothing is a problem to them and the food is exceptional.
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Review of
The Pines Residential Care Home
from R H (Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot fault The Pines Care Home or the staff.
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Review of
The Pines Residential Care Home
from G J (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Nice small care home, but lacks a room for visitors to spend time with residents without having to spend time in the bedroom with no room for visitors, or encroach on other resident's lounge area.
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Review of
The Pines Residential Care Home
from C T (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Attentive staff, particularly senior carers. Person-centred. Professional management takes into consideration daughters' feelings and concerns. Highlighting collaborative working with all external agencies. Keeping family members up to date.
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Review of
The Pines Residential Care Home
from L B (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very professional care staff, management and the whole team.
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Awards / Recognitions (0)
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