The Pines Residential Care Home

1 Woodbine Terrace, Ashington NE63 8PP
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9.6 34 Reviews
  • The Pines Residential Care Home, Ashington
The Pines is a twenty-eight bedroom Ashington care home suited to numerous elderly care needs, as well as being an ideal living environment for people with a form of Dementias and Alzheimer's Disease.

The home also offers respite care to members of the local community and works closely with the local authority and other healthcare experts to ensure provision is up-to-date and appropriate.

A homely Home and with traditional setting and friendly, caring, well-skilled staff, they offer a person-centred quality of service, promoting every person's individual rights, privacy and respect.

Smoking is permitted in outside designated smoking area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Quigley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

The Pines Residential Care Home Reviews (34)

9.6

The Pines Residential Care Home has a Review Score of 9.6 (9.627) out of 10, based on 22 reviews in the last 2 years.
Over all time The Pines Residential Care Home has 34 reviews.

Overall Experience
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Date Published
  • 34
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Reviewer Connection to The Pines Residential Care Home
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Total of 34, showing 1-20
Review from Shirley M (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find staff at The Pines very pleasant and helpful. So kind to residents. Cleaners do a good job. Garden is lovely for residents to sit in when weather is good.
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Review from Terence S (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff really nice and friendly, home nice and clean, very pleased with the care given to my mam.
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Review from Hannah S (Granddaughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma seems very settled and happy, she is very comfortable around the staff and she is always speaking very highly of them. It is so reassuring to see how they have taken to her and her to them.
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Review from B H (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care
Lovely caring staff
Dad is very happy here and enjoys the activities
I always feel supported by the management
The gardens are always well kept
Well
Done
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Review from R D (Brother of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother likes being here. The staff are very kind and caring. The home is always very clean and tidy and food is great.
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Review from J O (Sister of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was looked after well.
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Review from J A (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother who is blind is having short-term respite at the Pines Care Home, she has had nothing but high praise for all the staff and said the food is delicious, and her room has an ensuite bathroom both of which are very clean and comfortable with plenty of space to put all of her belongings. She also
loves to be outside in the beautiful garden areas.
She feels very safe and happy here.
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Review from RIcki T (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was great, kind, understanding and accommodating. It's bad enough leaving your parent in a home. At The Pines I quickly knew my dad was being looked after well. Staff make plenty of time for everyone and are kind and caring. Thank you for making his stay easier for myself and my family.
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Review from C P (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam stayed for respite while I had surgery. She was really well cared for and as happy as she could be for being away from home. Any problems were dealt with quickly while still giving her dignity and respect.
Extremely helpful when her stay needed to be extended and the staff kept me informed.
If
mam needs respite again I would be more than happy for her to stay at The Pines again.
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Review from J D (Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very reluctant to come into care right from the first day I was welcome and felt safe, and I am supported. The staff go above and beyond. It is like a home from home.
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Review from M S (Friend of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This visit and previous visits I have always found my friend happy, content and dressed lovely. The staff are always helpful, kind and obliging. No problem to recommend.
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Review from J W (Friend of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend seems very happy and content, always clean and tidy. Staff very friendly and helpful.
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Review from C E (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff go above and beyond to help residents and their family. Staff always happy and interacting with residents. Premises always clean and tidy. Such a lovely place to visit. I visit three care homes and The Pines is the best by far. Thank you for everything.
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Review from D D (Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently decided to return to the community. Management and staff have encouraged and supported me. I have lived here dome six years and I would not hesitate to recommend The Pines to anyone.
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Review from Sarah M (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is cosy and staff are very down to earth yet still professional. My mam loves them all. She always enjoys the food and praises it often. I couldn't have asked for a better care home as she was determined she wasn't going in one. She's clean and her clothes are always clean. The staff are fantastic
and supportive to my mam and myself. I couldn't recommend it more.
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Review from J B (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam settled with no bother when she came into The Pines. Friednly staff nothing is a problem to them and the food is exceptional.
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Review from R H (Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault The Pines Care Home or the staff.
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Review from G J (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice small care home, but lacks a room for visitors to spend time with residents without having to spend time in the bedroom with no room for visitors, or encroach on other resident's lounge area.
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Review from C T (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive staff, particularly senior carers. Person-centred. Professional management takes into consideration daughters' feelings and concerns. Highlighting collaborative working with all external agencies. Keeping family members up to date.
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Review from L B (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional care staff, management and the whole team.
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for The Pines Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for The Pines Residential Care Home is calculated as follows: ( (179 Excellents x 5) + (65 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 260 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Pines Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Pines Residential Care Home

What types of Care is The Pines Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Pines Residential Care Home have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Pines Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Pines Residential Care Home to the centre of Ashington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Pines Residential Care Home to verify any information. View our terms and conditions. The Pines Residential Care Home has an Enhanced Service - more info.