1 Woodbine Terrace, Ashington NE63 8PP
The Pines is a twenty-eight bedroom Ashington care home suited to numerous elderly care needs, as well as being an ideal living environment for people with a form of Dementias and Alzheimer's Disease.
The home also offers respite care to members of the local community and works closely with the local authority and other healthcare experts to ensure provision is up-to-date and appropriate.
A homely Home and with traditional setting and friendly, caring, well skilled Staff, they offer a person-centred quality of service, promoting every person's individual Rights, Privacy and respect.
Group: Sunny Humphreys
Person in charge: Suzanne Hudson (Manager)
Local Authority / Social Services: Northumberland County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 24
Shared Rooms: 2
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £458 – £466 (These prices are only a guideline, please contact The Pines Residential Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact The Pines Residential Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Pines Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Pines Residential Care Home has a Review Score of 6.6 (6.590)
The Review Score of 6.6 (maximum of 10) for The Pines Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Pines Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The Pines Residential Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.59 Points relating to the number of positive Reviews for The Pines Residential Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179 , then divided by 2 = 0.090
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Robert B (Brother of Resident) on Tuesday 5 January 2016. Relates to December 2015.
Always clean and tidy. Never smells of urine. I have been in bigger and posher homes and they have smelt of urine. Always happy and friendly staff. I can always come and get a warm welcome whatever time of day it is.
How likely would you be to recommend The Pines Residential Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Job Title: Deputy Manager
Tracy has worked in Residential Homes for over twenty years . Tracy has lots of experience of all levels of Health and Social care within the Elderly care and also in the last ten years at Management level. Tracy also co-ordinates all the training requirements that are necessary for all the Staff at The Pines. Tracy has a great , warm smile and she is a very attentive , caring person, that's makes her most approachable . A valued skill that is necessary in her role.
Job Title: Home Manager
Suzanne has managed The Pines since January 2007 . Suzanne has achieved Management and Leadership Level 5, NVQ Level 4 in Health and Social Care and Registered Managers Award.
Suzanne was originally employed as part of the care team in a Nursing Home and quickly developed her skills and knowledge to climb up the Health and Social care ladder to her current status of Home Manager . Suzanne is a dedicated and very open Manager .
Job Title: Head Cook
Ronnie has worked at The Pines for over 20 years and has gained numerous qualifications in his role. These include NVQ Level 2 Food hygiene and healthy. Safer food, better business and specialist training in Dementia and healthy Eating.
There are currently no Care Home Idol entrants who have performed at The Pines Residential Care Home