from Neale G (Resident) published on 26 April 2022
Submitted via Website • Report
Overall Experience1.0 out of 5
Unhygienic, non-Covid safe, staff continually lied to me, fobbed me off, failed to deal with my hospital discharge diagnosis of epilepsy, to the point of denying I had any record of seizures, the list goes on and on.
Basic hygiene standards were not followed and ignored when I pointed the most basic
of failings out to staff. Residents were allowed to walk around with their hands down their trousers and then handling food and cutlery left out for others.
Several residents openly coughed and sneezed with no face protection, I was even ridiculed for wearing a face mask in the company of these residents.
No Covid protections were followed, not even the Scottish laws at the time. In Scotland. Awful dreadful place. Do not get sent there.
Other residents told me how awful it was. I'm glad I was able to leave when I was, and not in a coffin. Thank God I made it out when I could.
Reply from Arthur Brannagan, Manager at Hillcrest Nursing Home
Thank you for bringing to our attention your concerns. You will be aware that you have previously raised these matters with our service directly and with the Care Inspectorate who concluded the…read more
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carers Scotland Ltd to verify any information. View our terms and conditions.