Randolph Hill Nursing Homes Group Ltd in Stirling | 1 Care Home

Review of
Randolph Hill
from E M (Granddaughter of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

The staff have helped my grandma transition into her new home.The facility is very well kept, clean, tidy and organised. The food is excellent and there is always tea and snacks available. The overall feeling here is calm, welcoming, professional and homely.

Reply from Brodie Nichol, Director at Randolph Hill

Thank you for your kind feedback. We are so pleased to hear that your mum has settled in well and that you have found the home to be welcoming and well cared for. Your comments are truly appreciated by the whole team. Best wishes.

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Review of
Randolph Hill
from Janet G (Daughter of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

I can't praise Randolph Nursing Home enough. My mum has been here for coming on 3 years and they have got such a special relationship with her. They understand her needs and do everything within their power to accommodate her. I love when I see a wee twinke in my mums eye when they come in to see her.

She has dementia and is unable to do anything for herself but they still treat her with the utmost respect. I am in regularly so know this is how they are with her all the time not just when I visit. They are also incredibly supportive of me as this isnt a pleasant experience...for which I will eternally grateful. I sing their praises to everyone who knows me and are involved with my mum.

Reply from Brodie Nichol, Director at Randolph Hill

Thank you so much for your heartfelt feedback. It means a great deal to the whole team to know that their care and support have made such a difference to both you and your mum. Best wishes.

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Review of
Randolph Hill
from Alison P (Daughter of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

My mother has been in Randolph Hill Dunblane for 2.5 years and has been given exceptionally good care throughout. Recently, a no-fault situation was resolved by the senior staff with great attention, imagination and care, together with very good communication and involvement of both me and my mother

at all times. My mother is 102, and the nursing care remains at a high level, including taking the trouble to identify medical needs by requesting further tests. The staff continue to encourage my mother to eat, and take her out into the garden in fine weather. They are kind and friendly.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for your review. Communication and involvement is so important to us so we are pleased that you find this to be to your satisfaction, and are happy too with the care for your mother. Best wishes.

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Review of
Randolph Hill
from A S (Power of Attorney of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

We are beyond impressed with the incredible amount of support, care, compassion, cleanliness and friendly people that work at Randolph Hill.
Our friend, who we have the Power of Attorney for, went into care in June to Randolph Hill. From the moment we met the administrator and saw the home, the beautiful

well maintained gardens and met some staff, the amount of relief we have had in knowing our friend was going to get the care he needs and deserves was, and still is, huge.
With so many scare stories with care homes these days, we cannot believe how lucky our friend (and subsequently ourselves) are to know he is in good, caring hands and we tell everyone about how amazing Randolph Hill truly is.

Reply from Brodie Nichol, Director at Randolph Hill

Thank you very much for your thoughtful feedback. We are delighted to hear how reassured and supported you have felt since your friend came to Randolph Hill. It's lovely to know that the care, surroundings and team have made such a positive impression. Your kind words mean a lot to us all. Best wishes.

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Review of
Randolph Hill
from Eileen I (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

When my son was getting married, a member of staff came to sit with my mum so that I could dance and socialise at the wedding and not leave my mum on her own. She also came in her car to take my mum back so that I could stay to enjoy the wedding. This is yet another occasion where a member of staff

has gone above and beyond for us. The staff are fantastic.

Reply from Brodie Nichol, Director at Randolph Hill

Thank you so much for your kind words. It means a great deal to hear how supported you felt on such a special occasion. We are so pleased that our team could help make the day easier for you and your mum. Going above and beyond for our residents and their families is something we're proud to do. Best wishes.

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Review of
Randolph Hill
from Alexandra M (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

I love Randolf Hill it's busy and the staff are kindly. The home is fresh and clean and the rooms are nice. It is difficult to find staff between 5 and 7. Sometimes things are missed, just this month pills were left untaken and a problem seems to be with my mothers duvet ie 3 nights this month my mother

didn't have one.Maybe this means the room isn't checked before bedtime? I find the activities a bit unimaginative. I've looked online and there a lot of simple fun things to do
In general I am happy with things, as is my mother.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

It is good to hear that you find our team kind and that the environment is fresh and clean. Feedback is very important to us, and we do encourage open communication. Although your comments seem unusual, we would be more than happy to look into your individual experience further and will be in touch.

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Review of
Randolph Hill
from Graeme T (Son of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

The staff at this home are just fantastic. Everyone is happy! I've personally asked them . The staff say they'd get treated well by the owners and it's like a family . I believe this is the key to them being invested in the clients.
It's a nice atmosphere in the home.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

It is great to hear that you recognise how happy our staff are - and you like the atmosphere this creates. Many thanks.

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Review of
Randolph Hill
from Kenneth M (Son of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

My mother became a resident in February this year.
We chose Randolph Hill based on the positive impression we gained from our fact finding visit. We are delighted that our experience so far has exceeded our expectations.
My mum's transition into Nursing Home life has been a positive experience for

herself as well as her family.
The care and support my mum has received from all of the Staff has been exceptional , which she really appreciates . As a family we have absolute confidence in the care my mum is receiving.
The communication we receive is excellent in regards to mum particularly regards to Health and Wellbeing.
We definitely feel we have made the right choices for my mum and are so appreciative of all of the Staff we interact with.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you for your positive feedback. We are delighted that your experience has exceeded your expectations, your mum has settled well and you are so pleased with the care. Best wishes.

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Review of
Randolph Hill
from Colin R (Son of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

Our mother has been with this care home for over 3 years where she has been extremely happy. All the staff go above and beyond the call of duty in looking after her in all the many ways she requires, even though, at times, she can be quite difficult to care for mainly due to her advanced dementia and

all the associated issues this particular illness brings. As a family we are well aware of this after having carried out the home care for a few years before it became too difficult and mum had to go into care. We initially thought she would struggle going into a care home but because she was made to feel so welcome and at home, she adjusted to her new home a lot easier than we imagined. This not only meant mum was now in professional care but also all the family could relax a bit as it was really becoming very stressful as we tried to let her live her life in her own home as long as we could. Thank You so much to all the staff at Randolph Hill. We will be eternally grateful for your care.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for your feedback. It is lovely to hear that your mother feels at home and is happy, and you feel that the staff are meeting her needs. It is our pleasure to give you this peace of mind.

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Review of
Randolph Hill
from Ann J (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My father recently became a resident at Randolph Hill. He has been made to feel very welcomed and treated with the utmost care and respect. The staff are all friendly and caring. His medical and personal needs are well managed. The environment is clean and has a homely feel which we consider so important

for his well-being. Our family is always made to feel welcomed, included, and informed of the different activities my father is participating in.
Meals are healthy, tasty, and nutritious along with delicious home baking!
Staff are responsive to changing needs and we know that when we are not with my father he is being well cared for.
Having previously had a parent at Randolph Hill, I found it reassuring that many staff and management I knew then are still at RH. We are delighted with every aspect of care. We can see that my father feels settled and happy which is so very important to us. He thoroughly enjoys the meals and cakes, especially if there's extra fresh cream!

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave a review. The team will be so pleased to hear that your father feels welcomed into a home full of care and respect. It is good too that there are familiar staff and, along with the details in the home that you mention, should provide comfort to you all and give you reassurance. Best wishes.

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Review of
Randolph Hill
from M N (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

I am extremely satisfied with all elements of my mum's care. I have found all staff from the senior managers, nursing staff, carers, activity coordinators, cleaners, kitchen, and admin staff to be professional, committed to my Mums best care and welfare, and also concerned that I am satisfied with her

stay. I am always informed of each and every intervention and made to feel welcome at any time. The staff go out of their way to include me as part of the Randolph Hill family and I cannot praise the excellent service enough,

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We really appreciate your review - many thanks. It is so pleasing to hear that you are so satisfied with your mum's care and the team will be delighted with your praise.

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Review of
Randolph Hill
from D B (Friend of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

A friend and I were visiting a friend in Randolph Hill. All the staff were so friendly and helpful. When we visited there was a singing session for the residents which they enjoyed and we did too. Very impressed by the care homes ambience.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for leaving a review following your visit. There is always something going on in our home and we are so pleased to hear that you are impressed. Best wishes.

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Review of
Randolph Hill
from Shirley R (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My Mum has recently passed away at Randoph Hill. She had been a resident for the last 10 months of her life. During that time, she was treated with dignity, and respect and like a family member. The staff in this home really care. They provide a variety of activities for all abilities and regular day

trips in the minibus. The rooms are freshly decorated for each resident and communal areas are regularly refreshed. Although it is not the "fanciest" care home in the local area, I cannot recommend it highly enough. Every single one of the staff goes above and beyond their duty to provide the best care for residents and their families. Thank you to you all.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave a review. We are so pleased to hear your thoughts regarding the care for your mum, and will pass your comments on to our staff. It is always good to hear that our activities, bus trips, and overall care means so much.

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Review of
Randolph Hill
from Morag S (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

Dad stayed at Randolph Hill Nursing Home for two years. An excellent nursing home, with excellent staff. Dad was treated with dignity and respect and every effort was made to ensure his wishes were met. Food, very important to Dad, was excellent. All staff were caring and compassionate. Mum visited

daily and was made very welcome and included in events. Dad loved travel and thoroughly enjoyed the minibus excursions to the Transport Museum with a particular location being a highlight. Many activities are on offer. We also enjoyed the garden. Care is reviewed every six months - but any queries were swiftly addressed meantime. I cannot recommend highly enough.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We really appreciate your feedback regarding the care provided for your Dad. We will let the team know your comments regarding excellent effort and they will be especially pleased to hear your thoughts about the food and the minibus trips to the Transport Museum. Many thanks.

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Review of
Randolph Hill
from Alison T (Daughter of Resident) published on 1 September 2022

Submitted via Website • Report

Overall Experience

Mum was transferred to Randolph Hill Dunblane yesterday by ambulance. Her welcome was warm, professional and calm. My sister and I were included by staff in settling her in and made to feel welcome and at home. Nothing was too much trouble for anyone. We were so relieved and so glad to see Mum in an

environment that is safe and caring but not clinical. She has already started to enjoy meals, been wheeled outside to see the garden, had a wash and blow dry by the visiting hairdresser etc. As a family, we are delighted that Mum has become a resident. We know she is safe and no longer needs to worry. We look forward to visiting her in her new home. Thank you one and all.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you so much for your feedback. We are so pleased that your mum has settled well and is already feeling at home.

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Review of
Randolph Hill
from E M (Daughter of Resident) published on 31 August 2022

Submitted via Website • Report

Overall Experience

My mum has settled extremely well at Randolph Hill. This is down to the wonderful care and professionalism shown towards residents by staff. As a visitor I feel the friendly atmosphere as I enter the home with the lovely welcome given by the reception staff. I have been kept well informed by nursing

staff about Mum's health and wellbeing. It shines through how well staff are really getting to know my mum. Surrounded by the company of other residents and staff plays a huge role on my mum's happiness. She thrives spending her day in the lounge and also participating in her choice of the many activities provided by the excellent activities team. Having the home split into individual units with their own lounge and dining area for small group living has been the perfect structure to allow my mum to become familiar with the residents within her small unit. Thank you Randolph Hill. I can enjoy valuable time with my mum doing things together.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are delighted that you are so pleased with the care and activities provided for your mum and that she has settled so well. Thank you for providing this feedback and this will be shared with the team. It is so good too that you can enjoy your quality time together.

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Review of
Randolph Hill
from Hugh B (Son of Resident) published on 29 October 2021

Submitted via Website • Report

Overall Experience

Mum is very well cared for, and enjoys the company of the care staff. The standard of nursing care is excellent with good liaison with the local GP practice. The staff are always friendly and helpful when I visit or speak to them on the phone.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Many thanks for the review and taking the time to provide feedback. It is good to hear that you are so pleased with the standard of care for your mum.

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Review of
Randolph Hill
from Keith L (Son of Resident) published on 27 February 2020

Submitted via Postal Card • Report

Overall Experience

The home is fresh and clean with decorating and improvements going on on a regular basis. Right from the reception the staff are cheery and helpful. If I have any request then they are quick to respond in a positive manner. I know my mother is well catered for and she is happy with her care.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you for taking the time to leave some feedback. This is really important to us and we are pleased that you feel your mother is happy and well looked after by our cheerful staff. We aim to ensure that the property is continually well maintained and provides a lovely environment for our residents.

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Review of
Randolph Hill
from Elaine E R (Daughter of Resident) published on 10 February 2020

Submitted via Website • Report

Overall Experience

Randolph Hill ensures that people are the focus of everything that they do. My Mum moved into her home in October 2019 and has enjoyed making new friends and learning some new interests.
All the staff are super friendly and have taken a real interest in my Mum.
I have already recommended Randolph

Hill to others.
I now get to visit my Mum and enjoy a cup of tea and chat.
The Manger and her team are awesome.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are so pleased to hear that your Mum is enjoying meeting friends and taking part in activities and also that you are both enjoying your time for a chat. The staff will be pleased to hear your feedback. Thank you for taking the time to let us know.

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Review of
Randolph Hill
from Jenni B (Daughter of Resident) published on 23 January 2020

Submitted via Website • Report

Overall Experience

Although a sizeable home, with quite a large number of staff, the structure breaks down into six self-sufficient wings that make everything more personal.
Planning and communication are excellent, which means that care plans are carried out consistently, even by a range of staff members.
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staff, bring a welcome dimension both for those spending most of their time in the home and for those who can enjoy day trips out.
The setting itself is lovely and recent developments to the garden have been thoughtfully managed to give as much access to residents as possible.
If there are changes or if we have concerns, we have felt listened to and as a result, are not hesitant when there are issues to discuss.
The sense of sharing the care is worth its weight in gold.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for providing us with your feedback. As you have highlighted, a lot of thought does go into planning the facilities and care and therefore we will be pleased to share your review with the staff.

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Care Home Owned by Randolph Hill Nursing Homes Group Ltd in Stirling

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Randolph Hill Nursing Homes Group Ltd Reviews in Stirling (21)

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