Randolph Hill Nursing Homes Group Ltd in West Lothian | 2 Care Homes

Review of
Kirk Lane Home
from Carol B (Wife of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been cared for in Kirk Lane Nursing Home for two and a half years. The care is of the highest standard and I feel the staff care for him in a loving way - not just doing things in a dutiful way. This makes me feel at ease with him having to be looked after 24/7 as opposed to me struggling

on my own. The manager said "this is your home too" so I can visit any time, help with his care if I want to and receive emotional support when I need it. Overall, the best decision I've made regarding his care.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

It is so good to hear that you feel the care is of the highest standard for your husband, and provides you with peace of mind and also support when you need it. Many thanks for your feedback here. Best wishes.

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Review of
Kirk Lane Home
from Caroline L (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My mum has been living at Kirk Lane for almost 3 years and receives excellent care. The home is lovely with a very homely feel and several small dining rooms and lounges for each floor. From the moment you walk in everyone is so friendly and helpful and nothing is a bother to them. The nursing team

and carers are excellent and I feel so reassured that my Mum is being very well cared for by all of them. The reception team are so friendly and helpful as are the maintenance team. The kitchen team are also very friendly and recently made my Mum a most beautiful cake for her birthday. I often visit with my young children and they are always made to feel so welcome and fussed over. The garden area is a great wee haven and so well maintained. The activities team are fantastic they're always so patient, up beat and full of fun. The regular mini bus trips are also great. My mum has dementia and it's such a huge relief to know she's happy, settled, very well cared for & with people around her.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you so much for leaving such good feedback regarding the care for your mum. It is so pleasing to hear that you are impressed with the environment and welcome, and you feel so reassured by the care. The staff will be so happy to hear your thoughts. Best wishes.

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Review of
Kirk Lane Home
from John I (Brother of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

my sister has been a resident at kirk lane since december 2021 and she is really settled there due to the wonderful dedicated staff and ofcourse the wonderful setting of livingston village.the whole team from management downwards perform a first class service in looking after the residents

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

It is wonderful to hear that your sister has settled well due to the team and the setting. Thank you very much - the team will be delighted with your feedback.

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Review of
Kirk Lane Home
from D S (Son of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

The staff are mostly very good and keep me apprised of how my Dad is doing. We try and see him on a weekly basis. There have been times when Dad was not wearing his hearing aids and some have gone missing. Hopefully moving forward, staff can keep better track of where Dad's hearing aids are (sometimes

he puts them in his pocket). On the main a great service.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you for your feedback. We will be sure to pass this to the management team. It is good to hear though that, in the main, you are pleased with the service for your Dad.

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Review of
Kirk Lane Home
from Sandra D (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

March 2025 marked three years since my mum moved into Kirklane Nursing Home, and I couldn't be happier with our decision. The moment you step into the entrance, which has a lovely hotel-like feel, you immediately sense a warm and welcoming atmosphere. My mum's room is consistently bright, airy, and

clean, contributing to her comfort.
The staff are outstanding. Both the carers and nursing team are incredibly attentive and responsive; truly, nothing is too much trouble for them. I particularly value how well I'm kept up to date on my mum's condition, giving me peace of mind that she is always in safe and capable hands. As her condition has progressed, the Kirklane team has shown remarkable flexibility and proactivity, keen to adapt their systems to provide the best possible care for her evolving needs.
The activity coordinators are fantastic. A special mention goes to one staff member in particular who established an early and strong connection with my mum, ensuring she always feels included, we love her!

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

It is so pleasing to hear your wonderful review - thank you very much. It is particularly good to hear that the environment is so welcoming but that you have peace of mind regarding your mum's care. Good to hear too that a special connection has been made with one of our activity coordinators! Best wishes.

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Review of
Kirk Lane Home
from John F (Son-in-law of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

The staff team at Kirk Lane are wonderful. My father in law has been a resident for more than three years now and so many of the staff have been here for all of that time and treat him as if he were a member of their family which means so much to us. The facilities at Kirk Lane are excellent too and

we love the terrace upstairs now that my FIL is less able to visit the garden (which he has always enjoyed). Highly recommended.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you for your feedback and complimenting the team. They will be so pleased to hear your feedback - and also that you are so happy with the facilities especially the terrace for your father in law. Best wishes,

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Review of
Holmesview
from Sally F (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

My mum moved in to Holmesview in June 2023, with advanced dementia and high nursing care needs. As a family we have nothing but praise and appreciation for the level of care which has been provided. Mum can't express her wishes but staff respond to her with kindness and compassion and have been able

to get to know her at some meaningful level. This is a sad time for us as a family but we are always made welcome, and staff are responsive to any issues or questions which we raise in relation to mum's needs. We have peace of mind that mum is well cared for, clean and safe. Thank you.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you for your feedback and praise. We understand how difficult this time is for you and your family but it is good to know you feel your mum is well cared for and you can have peace of mind. Best wishes from the team.

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Review of
Holmesview
from Jack S (Brother of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

I visit my sister here and I am impressed by the helpful staff and the well maintained and bright property.
My sister who is 91 speaks highly of the support she gets round the clock especially as she has both hearing and visual disabilities.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is so lovely to hear that you are impressed with our staff and the home, and that your sister speaks highly too of the care she receives. Best wishes from the team.

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Review of
Holmesview
from S G (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report

Overall Experience

This is an excellent care facility where the staff treat all the residents and relatives individually and with respect. The rooms and communal areas are spotless and homely. The staff encourage residents to participate in a wide range of activities both indoors and by going out on excursions. I know

that my relative is happy and well cared for.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you very much for your feedback. We are delighted to hear that you find the home spotless and homely, and that you know your relative is so well cared for. Best wishes.

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Review of
Holmesview
from A J (Niece of Resident) published on 4 March 2025 Submitted via Website • Report

Overall Experience

All the staff are always welcoming, professional and courteous. My Aunt receives consistently excellent care and she is treated with respect.
Holmesview is well maintained. Family and friends are always made welcome. If there is a matter to discuss or inform me about, the staff contact me quickly.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is so good to hear how well you feel your aunt is being cared for with us. Thank you for letting us know, and for your feedback regarding our welcome and communication. Best wishes.

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Review of
Holmesview
from J L (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

Amazing care home. We couldn't be happier with the care Mum is receiving. The staff are really friendly and caring towards not just our mum but her visitors too. Always lots of things going on and they make such an effort for all the residents at Christmas adding personal thoughtful gifts. We cannot

praise them enough.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you very much for your feedback. It is so lovely to hear that you are so pleased with the care for your mum, and that you are full of praise for our team.

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Review of
Holmesview
from Gillian M (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

My mum has been resident in Holmesview Broxburn since May 2024, the care she is receiving is second to none, she is well looked after 24/7, Holmesview is extremely comfortable and spotlessly clean. There are always activities that she can join in which includes runs out in the minibus, colouring in

pictures dominoes, getting her hair and nails done which she loves, activities seem to vary from resident to resident. A warm welcome is always awaiting from every staff member when I go to visit my mum.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is wonderful to hear your feedback regarding the care for your mum and especially the activities that she enjoys. The team will be so pleased.

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Review of
Holmesview
from L K (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

My mum took up residency a week ago in Holmesview. She has settled really well thanks to the dedication and care of the staff. The staff are friendly and nothing is too much trouble. The food menu is varied. The rooms are a high standard with a homely feel. My mum is comfortable and in safe hands.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is good to hear that your mum is comfortable and settling well. Thank you very much for letting us know - the team will be so pleased.

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Review of
Holmesview
from C L (Daughter-in-law of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

Staff are very professional in approach. All grades of staff are friendly and interact with us as a family. My family member is treated with respect and dignity. Her individuality is catered for at all times. There is always something going on at the home, staff go the extra mile with these activities

and also outings. I have had a lot of experience with care homes and this one definitely surpasses my previous experiences.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is so good to hear your feedback, especially given your experience. We are delighted to hear that your family member is well cared for, and enjoys the activities and outings.

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Review of
Holmesview
from F T (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

Our Dad is so very happy at Holmesview. He feels safe, respected and very well cared for. When we walk through the home all staff stop to talk to him calling him by his first name - this is any member of staff including kitchen, domestic etc staff and they are all so very friendly towards him. Management

are very welcoming and approachable and reception staff interact great with both residents and family members. The entertainment staff go above and beyond to make sure all residents are included and have a very varied programme to suit the needs of all residents. We have recommended Holmesview to friends who have been looking for care homes for their parents.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is lovely to hear that your Dad is so happy and feels so well cared for, and that you feel staff and management are welcoming, building relationships with residents and families. Our activities team will also be pleased to hear your wonderful feedback regarding their programme for residents. Thank you.

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Review of
Holmesview
from Mike M (Stepson of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

My stepmum has been a resident of this care home for nearly two years and I can honestly say we could not have a better place for her to stay. All the staff are friendly and caring and we have never had any issues. Our main priority is the well-being of my stepmum and we can relax totally knowing she

is cared for and well looked after.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you for your feedback regarding the care for your stepmum. We are so pleased to hear that you can feel relaxed and have peace of mind. Best wishes.

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Review of
Holmesview
from Linda J (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

My mum is always treated with respect and dignity. She has a good relationship with all the staff. Her views are always listened to and acted upon where appropriate. The home itself is always spotlessly clean and the staff are very friendly and approachable, always ready with a smile and a kind word.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you for providing feedback. It is so good to hear that you feel your mum has a good relationship with our staff, and her views are always listened to. Best wishes.

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Review of
Kirk Lane Home
from Horst R (Son of Resident) published on 4 February 2025 Submitted via Website • Report

Overall Experience

Staff are really friendly (like a new family), approachable, attentive, professional and get the impression that nothing is too much.
There are plenty of activities during each week, including use of coach to take regular trips out which my Mum enjoys.
Witnessed the use of the function room that had

a small orchestra playing delightful music. Also can be used as a cinema room and other activities.
Maintained garden with path and benches is relaxing and peaceful.
Like all aspects of this nursing home, the spacious bedrooms are of high standard and we could add our own furniture and pictures (Maintenance Team were really helpful in hanging up pictures, which was a welcome surprise).
In summary, a place that gives me peace of mind for my Mum's health, wellbeing and comfort. This nursing home should be the benchmark for all nursing homes, and if someday I had to be looked after, then I would want to move here.
Thank you to all at Kirk Lane for all that you do.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you very much for your lovely feedback. The team will be delighted to hear that you are so pleased with the care and facilities, and you have such peace of mind for your mum's health, wellbeing and comfort.

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Review of
Kirk Lane Home
from H L (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My mum gets the best care from the nurses right through to the maintenance staff.
Going away now is not a problem as I know she will be looked after to a very high standard.
Also knowing that if she needs to see the doctor it's attended to very quickly.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you for your lovely review. It is great to hear that you are so pleased with the standard of care and support for your mum from all teams. Best wishes.

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Review of
Kirk Lane Home
from Linda T (Sister of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

It's such a joy when you enter Kirk Lane from Reception onwards. The staff treats residents and visitors as part of a big family. The manager and all staff are incredible for the care and attention they give to the needs of each resident. The rooms are bright and comfortable with en suite. The garden

is a haven for peace and tranquillity but also for the great activities it provides. Words can't describe how happy and appreciative our family feels to have our dear one is such a lovely place.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

It is so delightful to hear how you feel about the atmosphere and care at Kirk Lane. Our intention is to make everyone feel welcome and included therefore thank you for sharing your feedback.

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Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in West Lothian

Randolph Hill Nursing Homes Group Ltd Locations in West Lothian (2)

Randolph Hill Nursing Homes Group Ltd Reviews in West Lothian (48)

Kirk Lane Home

Kirk Lane Home

Kirk Lane Home

Kirk Lane Home

Kirk Lane Home

Kirk Lane Home

Holmesview

Holmesview

Holmesview

Holmesview

Holmesview

Holmesview

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Holmesview

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