Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in West Lothian

The team are wonderful and whilst we wish to highlight a few team members, this is in no way reflective of a lack of compassion from anyone else, we would like to give special thanks to a few of the team who provide age appropriate banter on a daily basis, lifting my sisters spirits which is heartwarming for both family and friends to see. One of the team frequently goes over and above, both in support of my sister and the families needs Recommend

We are sure that if our mother was able to articulate this she would. We cannot fault the care that is provided and we know that we have made the correct decision in choosing this care home.

Thank you to all the wonderful staff.

Thank you to everyone there.

Our mother has been a resident of Holmesview for 14 months and we are very happy with the care she receives. The care team and nursing staff take the time to get to know everyone in their care in a very personalised approach. I get regular updates regarding mum's care and health and staff always take the time to listen and help if I have any queries or concerns. There is a wide range of activities and entertainment so there is always something happening should she want to take part. The rooms and communal areas are decorated to a high standard and are always immaculately clean. My mother speaks very highly of the meals and there is always a few different dishes to choose from. Holmesview has a warm and friendly atmosphere from the minute you walk in the front door and I would highly recommend!

Our relative has settled in well and has excellent care, both medical and personal and we feel the staff take time to get to know the residents, enjoying trips out in the minibus and into the garden .As we live a considerable distance away it is good to know that she is safe, warm and well looked after.

Can I just say that having a liason staff member that has taken my mum out for tea has given her a new social side to her time in kirk Lane she thoroughly enjoyed the day chatting and laughing with someone other than the the family I think this is a wonderful idea it certainly gave my mum a boost and she is looking forward to the next outing

We can only praise the staff and professional care our friend received in Kirk Lane. From the initial visit and enquiry to the end of life care - everything was done to such a high standard and with compassion and a personal touch. Our friend appreciated the luxurious surroundings, delicious freshly prepared food and the variety of activities for residents. There is a true family atmosphere with staff covering all roles taking part in the lives of the residents. Our friend thrived in Kirk Lane and as Power of Attorney we were delighted with everything. The high standard of nursing care in the end of life stage demonstrated excellent links with local hospital, GP and Marie Curie support. Thank you to all staff!

Transformative! Within 24hrs of leaving hospital care to this nursing home, my sister in law was visibly improved, health wise, emotionally and overall well being much better. Staff are attentive to needs, care home is beautifully kept inside and out. Rooms are lovely, and sister in law is now eating all the food given to her. Would have no hesitation in recommending.

We are incredibly grateful for the care, dedication, and high standards shown by the entire team.

Mum is absolutely thriving here at Kirk Lane and has been a resident for just over 4 and a half years. She really enjoys all the various activities - especially getting out on the bus, and all the singers etc. who come to perform. All the staff are so helpful and professional, and the new role of hospitality liaison is working really well, providing another point of contact between the staff and the residents. The kitchen staff make excellent food with a huge variety and the maintenance team are really handy too.

My family and I would like to thank Matthew and all his professional staff for the kind and loving Care given to my Mother during her stay at Kirk Lane .Her stay being shorter than expected for us all was very enjoyable to her. From her first day through to her final hour she was treated with dignity and respect.During her stay she was given very professional personal and nursing care, allowing her to enjoy her final months in a very comfortable environment surrounded by very caring people.

I wouldn't want her to be anywhere else. This home has a huge heart. Staff are outstanding, always having fun with the residents.

Kirk Lane staff and facilities first class. Mum really didn't want to be in a care home but her physical condition meant we had no choice. The staff are really lovely and very caring which has made the situation so much easier for all the family. The accommodation is beautiful from the moment you enter the building to the lounge and dining room and especially Mum's en-suite bedroom. The carers treat Mum like their own granny and the activities staff do their best to keep her pleasantly occupied - she particularly enjoys the bus outings. The maintenance men are always on hand to get her telly going or hang a photo on the wall . The cleaners and laundry staff are lovely and friendly and keep everything spotless. It is very expensive for Mum to be here but for Mum's excellent care and the family's peace of mind , it's worth every penny .Thank you everyone at Kirk Lane .

yours Shirley

Mum is settled and content here.

Attention to detail from original assessment meeting, room allocation, staff approach and how we as a family have been kept updated has been excellent. All staff have been very supportive to our Aunt during her settling in period - exceptional.

From the moment my mum stepped through the doors, something changed-she felt safe. We could see it in her face almost instantly. For someone living with dementia, unfamiliar environments can cause confusion, fear, and stress, yet at Kirk Lane she settled more quickly than we ever expected. That immediate sense of safety was not only comforting for her, but deeply reassuring for us as a family. We finally felt like we had found a place where she would be supported with kindness, patience, and dignity.

Now, almost three years later, we can honestly say that the care at Kirk Lane has been consistently outstanding. It is evident every single day that the staff truly understand the needs of residents living with dementia and complex emotional challenges. They do not simply perform tasks-they care with heart. They listen, they observe, they adapt, and they treat every resident as an individual with their own history, personality, and preferences. My mum is never rushed, never dismissed.

If there is something needing done Joanne can pick up the ball and run with it. If not in her remit she will find whose remit it is. Joanne is doing great!

The addition of the Care Hospitality Liaison member of staff is such an asset to the team. She recently attended A&E with my mum following a fall and stayed with her until I arrived. She makes sure any issues the residents and families have are all addressed and are listened to as well as making sure they are doing things they love to do. To have someone doing this is so helpful over an above the caring staff.

In all honesty, I have to say that Kirk Lane is one of the nicest I have been in. All the staff were extremely helpful & very professional. They went out of their way to ensure we had everything we needed & answered all questions without hesitation. The home itself is exemplary, and it is clear that the residents are all well cared for.