Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in West Lothian

and interesting social events and always with a smile or a joke. The nurses provide thoughtful and gentle care and always keep me informed of any healthcare issues.
The home is clean, well presented with a lovely peaceful garden and the seasonal decorations are lovely. The kitchen staff go the extra mile in providing tasty food and treats and extras like amazing birthday cakes.
Mum is settled and content here.

sense of safety was not only comforting for her, but deeply reassuring for us as a family. We finally felt like we had found a place where she would be supported with kindness, patience, and dignity.

Now, almost three years later, we can honestly say that the care at Kirk Lane has been consistently outstanding. It is evident every single day that the staff truly understand the needs of residents living with dementia and complex emotional challenges. They do not simply perform tasks-they care with heart. They listen, they observe, they adapt, and they treat every resident as an individual with their own history, personality, and preferences. My mum is never rushed, never dismissed.

standard.
One of them is the recently created new role which is Carer and Hospitality Liaison which is being championed and pioneered by Joanne F. This is a multifaceted role but is essentially: 1 Making sure that all the ongoing things that need attended to for the residents are attended. 2 Ensuring that good practice in one area is migrated to other areas, 3 Actively working to make the residents experience in the home as good as is practically, and 4, Encouraging and supporting all the staff in maintaining a professional high standard.
If there is something needing done Joanne can pick up the ball and run with it. If not in her remit she will find whose remit it is. Joanne is doing great!

for so well and this gives us peace of mind.
The addition of the Care Hospitality Liaison member of staff is such an asset to the team. She recently attended A&E with my mum following a fall and stayed with her until I arrived. She makes sure any issues the residents and families have are all addressed and are listened to as well as making sure they are doing things they love to do. To have someone doing this is so helpful over an above the caring staff.

without hesitation. The home itself is exemplary, and it is clear that the residents are all well cared for.

on my own. The manager said "this is your home too" so I can visit any time, help with his care if I want to and receive emotional support when I need it. Overall, the best decision I've made regarding his care.

and carers are excellent and I feel so reassured that my Mum is being very well cared for by all of them. The reception team are so friendly and helpful as are the maintenance team. The kitchen team are also very friendly and recently made my Mum a most beautiful cake for her birthday. I often visit with my young children and they are always made to feel so welcome and fussed over. The garden area is a great wee haven and so well maintained. The activities team are fantastic they're always so patient, up beat and full of fun. The regular mini bus trips are also great. My mum has dementia and it's such a huge relief to know she's happy, settled, very well cared for & with people around her.

he puts them in his pocket). On the main a great service.

clean, contributing to her comfort.
The staff are outstanding. Both the carers and nursing team are incredibly attentive and responsive; truly, nothing is too much trouble for them. I particularly value how well I'm kept up to date on my mum's condition, giving me peace of mind that she is always in safe and capable hands. As her condition has progressed, the Kirklane team has shown remarkable flexibility and proactivity, keen to adapt their systems to provide the best possible care for her evolving needs.
The activity coordinators are fantastic. A special mention goes to one staff member in particular who established an early and strong connection with my mum, ensuring she always feels included, we love her!

we love the terrace upstairs now that my FIL is less able to visit the garden (which he has always enjoyed). Highly recommended.

to get to know her at some meaningful level. This is a sad time for us as a family but we are always made welcome, and staff are responsive to any issues or questions which we raise in relation to mum's needs. We have peace of mind that mum is well cared for, clean and safe. Thank you.

that my relative is happy and well cared for.

praise them enough.

pictures dominoes, getting her hair and nails done which she loves, activities seem to vary from resident to resident. A warm welcome is always awaiting from every staff member when I go to visit my mum.

and also outings. I have had a lot of experience with care homes and this one definitely surpasses my previous experiences.