Randolph Hill Nursing Homes Group Ltd in East Lothian | 2 Care Homes

Review of
Muirfield
from N H (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

The home is always a very clean, cheerful and welcoming environment for it's residents and their families. Specialist staff encourage residents daily participation in a wide variety of stimulating activities including visiting musician performances and daytrips out in their minibus. Staff are kind and

patient in caring for my father who has vascular dementia and always taken an interest in his wellbeing. Whenever he has been unwell the staff take extra time to reassure is of his progress and explain his treatment plan in liaison with the local health care team. Staff are friends not just carers and we are confident that my father feels happy and secure in Muirfield.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you for your lovely feedback. It is so good to hear that you have such a good connection with our team, and that you feel that your father is happy at Muirfield, and that the facilities and environment are so positive. Best wishes.

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Review of
Fidra House
from D K (Wife of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise Fidra House and staff enough. It is the best place for my husband and meets his needs perfectly.
I can walk around in a few minutes and visit every day, and am always made very welcome.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so pleased to welcome your visits! So lovely to hear that you feel your husband's needs are being met perfectly. Your high praise is much appreciated. Best wishes.

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Review of
Fidra House
from Colin J (Husband of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

My wife, whose memory has failed, moved into Fidra House 5 months ago, and we have been delighted with the care and attention provided for her. The home is well managed and is very well equipped, it has excellent communication, facilities and a delightful garden. The care and nursing staff are well

trained and skilled, and there is a welcoming and friendly atmosphere throughout Fidra House. Nothing is too much trouble for the staff to offer. Her room is clean, well furnished and comfortable, and she has accordingly accepted the transition from home to care without difficulty. A range of activities are provided and notified in advance, including trips and wheelchair adapted buses, musical events and monthly religious services, and my wife, within her limitations, has appreciated participation in these events. My family and I made the right decision in our choice of Fidra House, and we would warmly recommend it to others.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you so much for your kind words. We're delighted to hear that your wife has settled in well and that you and your family feel supported and reassured. The team at Fidra House will be so pleased to know their care and efforts have made such a positive difference. Best wishes.

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Review of
Fidra House
from David T (Son of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

Since my mother came to stay at Fidra back in December 2024, I have found the home to be a very homely place for my mum. The home is in a quiet back drop off the Dirleton road, surrounded with trees and well maintained gardens, and communal areas. The rooms are spacious, with en-suite facilities and

each room has wall mounted T.V's for everyone. Dining areas and lounges are kept clean and tidy and also offer TV, music and various activities everyday. All the staff are very well trained and treat both residents and families alike with dignity and respect showing compassion and always friendly and welcoming. Residents are offered to take part in away days in the minibus on a weekly basis, sometimes twice a week. Families have the opportunity to use the Wheelchair Accessible Vehicle for private family days out or to attend appointments, which I think is a fantastic asset to the home and residents. Residents can choose meals from a varied nutritional menu each day. I wish I could say more.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so pleased to hear that you have found us to provide a very homely place for your mum - and that you have complimented our facilities, friendliness, and cleanliness. The Wheelchair Accessible Vehicle is a positive addition to the home so it is good to know that this service may be of use to you. Thank you very much for your feedback. Best wishes.

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Review of
Muirfield
from J M (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care provided. Staff are very friendly, good communication between staff and family. All medical needs are met and addressed. Food options excellent.

Reply from Brodie Nichol, Director at Muirfield

Thank you for your positive feedback. We are delighted to hear that you are pleased with the care, communication, and the quality of food provided. Your kind comments are much appreciated by the whole team. Best wishes.

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Review of
Muirfield
from R M (Husband of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

My experience of Muirfield Nursing Care Home over the last year has been of satisfaction and contentment knowing that my wife is in capable hands of her carer, laundry, nursing professions, and cleaners. It is organised by professionally trained personal. There is always a greeting from the office

staff through to the kitchen etc. This care home is one of the best.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you very much for taking the time to leave a review. It is so pleasing to hear that you feel so reassured that your wife is being cared for so well and professionally, and that you are always made to feel welcome. Best wishes.

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Review of
Muirfield
from D T (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

The quality of the food and the level of care provided are not up to the standard one would expect from a nursing home with such a high fee structure.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you for taking the time to share your thoughts. Your feedback is important to us, and we value the opportunity it gives us to review our service.We are pleased to hear your positive review of our management, cleanliness, rooms, and activities, and we're equally committed to ensuring every area of our service reflects the high standards we strive for.Since your review, we've had the opportunity to speak with you, and we're glad you will be joining us for dinner soon. Please be assured that we have listened to your concerns and allow us to show our dedication to both quality care and creating a warm, welcoming home for our residents.We're always listening, always improving, and we remain committed to providing the best possible care and comfort for those who live with us.

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Review of
Muirfield
from J C (Power of Attorney of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

This is our first experience of Nursing Homes & we are very very impressed with Muirfield Gullane. The cleanliness, the attention to detail, the staff, the care & overall complete professionalism by all staff.
The staff all have time to talk, to care & to listen, and to get to know the resident AND

the love-ones & extended family. Many many thanks!

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you very much for your feedback. We are so pleased that you are impressed with all the little details, as well as the professionalism from the team, and that you and your family are very much included.

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Review of
Fidra House
from A V (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report

Overall Experience

The professional medical and auxiliary care are excellent; my relative is very well looked after and is very happy and reassured in the home. Sometimes, communication with management and staff can be complicated for us because we don't live locally and visit once a month. Hopefully, since pointing this

out to the management, this will improve.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Many thanks for your feedback. It is so good to hear that your relative is happy, and that you find the care to be of such a high standard. I believe management have recently spoken with you regarding your communication preferences.

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Review of
Muirfield
from M R (Husband of Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

It is always difficult to make the decision to put a loved one into a care home We have been married for 61 years so it is a huge change to live apart for both of us Thankfully it was the best thing we could have done. It is a great relief to me to see her being extremely well looked after and cared

for in the home. I cannot fault the care she is getting. All the staff do a first rate job, in addition keeping me advised of her medical needs when they change, which can be daily. I cannot find fault with this Home knowing that my wife is being very well cared for in a safe, comfortable environment.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you very much for your feedback. We understand that this has been such a difficult decision and huge change for you and your wife of over 61 years. It is pleasing to know though that you are so pleased with your wife's care, comfort and safety. With best wishes.

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Review of
Fidra House
from M C (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Fidra House for 18 months. Throughout this time I have found the care to be exceptional. All the staff both care and support staff are very friendly and address me by name. This creates a relaxed, though professional attitude.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for leaving a review. The team are delighted to hear your feedback. We are so pleased that you find the care for your husband to be exceptional, and that you are also impressed with the friendly atmosphere. Best wishes.

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Review of
Fidra House
from Morag C (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Fidra now for 18 months and absolutely loves it. The staff go above and beyond to accommodate mums needs and always make us as a family very welcoming every time we visit. The home is extremely clean and friendly and provide a wonderful loving environment to all their residents.

Mum particularly loves the activities and we are always notified of anything she participates in and communication between the home and the family is fantastic. The senior staff always make sure we are involved in any aspect of mums care and keep us updated with anything that's going on. Mum unfortunately became very poorly latter end of last year and thanks to the staffs quick thinking and response she was admitted to hospital where she stayed for 6 weeks before going back home to Fidra. It was so lovely to see all the staff welcoming her back and as family we are so grateful to them. Working as a nurse myself it's reassuring to know mum is being looked after with care and compassion.

Reply from Julie Kennedy, Marketing Manager at Fidra House

It is wonderful to hear that your mum loves her home at Fidra House, and that you feel so reassured. The team are so pleased to hear your review regarding the welcoming atmosphere, the cleanliness, activities, and the care. Thank you very much for letting us know. Best wishes.

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Review of
Fidra House
from E H (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

My husband and I had Christmas lunch with my father which was lovely. All the staff, as always, were very welcoming and friendly. The meal was very good and we all enjoyed it. A couple of days later our daughter and her family came for the day. This included 3 young children (my fathers great -grandchildren)

and their dog! Again we were made to feel very welcome and as there were so many of us, we were given the "quite room" - although not very quiet with the children! Everyone was very welcoming and we were given tea and coffee and some treats for the children. The atmosphere at Fidra is always friendly, welcoming and as homelike as they can make it.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so pleased that your family were able to celebrate Christmas with your father in such a special way. Thank you for letting us know how welcome you all felt as that is how we like it to be. Many thanks.

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Review of
Fidra House
from Elizabeth P (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

My mother has been at Fidra House for two years now and my initial scepticism regarding how she would be treated very quickly disappeared. She is so well looked after by a kind and caring staff. She is very comfortable and even though she cannot articulate her feelings, I believe she is happy there.

Thank you to all the staff.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for sharing your thoughts. It is so good to know that you feel your mother is comfortable and happy in our care.

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Review of
Fidra House
from G S (Son of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

My father has been a resident of Fidra House since 2017 and the care he has received since day one has been really excellent. It's hard to put into words what peace of mind for the family this has been. All the staff are so caring and friendly that we now consider them part of our family. They have

dealt with all the ups and downs of the last 7 years with amazing equanimity and professionalism.

Reply from Julie Kennedy, Marketing Manager at Fidra House

It is so good to hear that you have such peace of mind, and that you have a good relationship with the staff caring for your father. We will be so pleased to share this with the team. Thank you very much.

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Review of
Fidra House
from Margaret D (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

We were absolutely delighted to hear about the new Wheelchair Access Vehicle (WAV) that was purchased by Fidra House Carer Home, we were astonished to hear that family were invited to use this facility. When enquiring about using the vehicle the staff went out their way to help us with the necessary

forms and procedures to make this possible. I was given a thorough demonstration by a member of staff who went over and above to make me feel confident to take my father in law for his first outing in the car, albeit a short journey but one so worth while to be able to attend a charity Christmas lunch. A charity very close to his heart whom he had been the foundation for many years. Attending this occasion lifted his spirits and was reunited with many of his fellow volunteers. The whole experience was uplifting. The day to day care of my father in law and visits we have to him at the home are always a happy and homely experience. The staff are amazing, couldn't ask for better for my beloved family member.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so delighted with the arrival of the Wheelchair Access Vehicles in all of our homes for the very reason that you have highlighted, and it is incredibly pleasing to hear that you have already used one, and that your father in law could attend a charity event close to his heart. Thank you so much for taking the time to leave your feedback. We love to hear how you feel about the team and the care for your loved one.

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Review of
Fidra House
from T G (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

My mother in law has been a resident at Fidra House for the last 5 years. She took a little time to adjust to her new surroundings, and being part of a larger integral family. The staff at Fidra were very good with her encouraging her to participate in the social aspect of her new home, and supporting

her through this difficult transition in her life. The excellent care she has received at Fidra House over the years has allowed her to enjoy her twilight years and provided the family with peace of mind knowing that her wellbeing is being overseen by professional and friendly nurses/carers around her.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. It is lovely to hear that your mother in law participates in socialising and is finding much enjoyment in a caring environment, giving you all peace of mind.

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Review of
Fidra House
from P L (Son of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

The staff never cease to amaze me in their dedication and care. They remain professional, objective and detached but somehow still manage to give an amazing amount of friendly, compassionate care. I can not speak highly enough of the dedication and effort they put in day after day. Residents do not

want to be in a care home, and few relatives want them to be there, but the staff make this difficult situation more than tolerable and it's frequently a pleasure to visit. Always a smile and jovialness from all the team, no matter how difficult a day they are clearly having at times.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you for your comments. We are delighted to hear that you are impressed with our caring and joyful team. The staff will be so pleased to hear your feedback.

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Review of
Fidra House
from P B (Daughter-in-law of Resident) published on 4 December 2024 Submitted via Website • Report

Overall Experience

My father in law sadly passed away and our family had to, very quickly, find care for my mother in law, who has advanced dementia. A visit to Fidra, turned out to be our best move that day! The staff and management we spoke to were so knowledgeable, understanding and caring, and thankfully they had

availability. My mother in law moved in the following week and has settled in so well. She is happy, well cared for, well fed and has a wonderful room that she loves. The staff are all so caring, friendly and considerate. She has settled in so well and has been encouraged to socialise with the other residents. There are great activities to take part in, some she does and some she doesn't. The staff really are fabulous as are the management who are also very approachable and I cannot thank them all enough for everything they do for my mother in law.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback, following your mother in law's stay with us after the sad passing of your father in law. It is so good to hear that your mother in law has settled well and is happy with the care, staff and facilities. Great to hear too that she socialises and takes part in some of the activities that she likes. Best wishes.

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Review of
Fidra House
from J C (Son of Resident) published on 3 July 2024 Submitted via Website • Report

Overall Experience

We were very impressed during our initial visit to Fidra House, due to the general atmosphere, cleanliness and overall environment of the care home. Mum moved into Fidra House in December 2023, and we have been delighted at how quickly she settled into her new home. This is most certainly due to the

wonderful care that all members of staff have given her. We visit regularly and are always cheerfully greeted by the friendly, approachable staff members. Our mum is very happy here and particularly enjoys outings in the minibus, and walking in the garden. She is very pleased with her room and often comments on how comfortable, lovely and bright it is. Mum enjoys the social aspects of her days and sometimes joins in with the many activities provided, she also enjoys the communal dining.
We are exceedingly pleased that our mum is so happy and well cared for, and would highly recommend Fidra House to anyone in the same position we were in when our mum needed extra professional care.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. The team will be delighted to hear this. We are so pleased that your mum settled quickly, and that she especially enjoys the bus trips and the garden.

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Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in East Lothian

Randolph Hill Nursing Homes Group Ltd Locations in East Lothian (2)

Randolph Hill Nursing Homes Group Ltd Reviews in East Lothian (49)

Muirfield

Fidra House

Fidra House

Fidra House

Muirfield

Muirfield

Muirfield

Muirfield

Fidra House

Muirfield

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

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