Keane Premier Healthcare Ltd in Lanarkshire | 4 Care Homes

Review of
Ryan Meadows
from G M (Relative of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

I feel sick in my stomach when I visit due to the awful smell in the corridors. I went to the pantry to get a cup for my relative, and the smell was worse, as if something had died there. I'm sure the staff do what they can, but it has a depressive atmosphere. Sometimes my relatives' toilet seat wasn't

clean. I'm not sure I can visit any longer due to the smell. Hoping my relative can be shifted to another care home. Some staff have been very attentive to my relative, although some are perhaps less enthusiastic.

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Review of
Duncraggan Care Home
from Linda S (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I always praise this home and to day I i still do but i need to let people know about what happened to my mum 2 weeks ago i got a phone call to say that they were waiting on an ambulance for my mum my self and sisters thought that mum had fallen it was not till the next day that we found out that mum

was attacked by another resident who knows what she is doing and told the staff that she did it we were told that mum was going for surgery as this person broke my mum's hip and they told us that there was a90% chance that she would not make it that was tough for us waiting on a phone call to let us know that mum made it anyway i can't fault the home the people i do blame are the social services as we had to move mum into the main house because they said this person can't be moved and now my mum is in a room upstairs waiting for someone to die down stairs so she can get the room and this person is walking away as if nothing has happened as say my mum can't get around very well just now

Reply from Cassie Dunbar, Marketing Coordinator at Duncraggan Care Home

We're truly sorry for the distressing incident involving your mum. Please know how deeply we regret the upset this has caused, and that her safety, dignity, and wellbeing remain our highest priorities. As soon as the incident happened, our team responded immediately, following all procedures. We also informed the relevant authorities, including the Health & Social Care Partnership and Care Inspectorate, and have worked closely with them since.We completely understand how upsetting this has been for you and your family. Please be assured we are doing everything we can to support your mum, including helping her move to a more suitable room as soon as one becomes available.We remain fully committed to compassionate, person-centred care for every resident at Duncraggan, and our team is always here for you if you'd like to talk more about any aspect of her care or wellbeing.

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Review of
Dunvegan Lodge Care Home
from Iain G (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

My dad arrived at Dunvegan after 3 months in hospital from having a fall. From day 1 his well-being improved and has continued to improve. With his dementia it's good days and bad days but I'm very happy with the care and support he is receiving from Dunvegan staff. Dunvegan has a homely feel to it

which my wife and noticed on initial visit, something other care homes in the area simply don't have.

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Review of
Duncraggan Care Home
from Andrea S (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Wonderful, Caring Staff at Duncraggan Care Home

The staff at Duncraggan Care Home are truly exceptional. Their kindness, patience, and dedication shine through in everything they do. From carers to support staff, everyone treats residents with genuine warmth and respect.

It's was huge comfort

knowing our loved one Helen was in such safe and caring hands. Thank you to the entire team at Duncraggan-you make all the difference.

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for your lovely review, we appreciate you taking the time to do this and I'll share your kind comments with the staff team

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Review of
Dunvegan Lodge Care Home
from Graham M (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Mum has been at Dunvegan for coming on 6 months. I cannot rate it highly enough. There was a great 'on-boarding' where the staff asked about and got to understand Mum. She is now comfortable, safe and cared for and enjoys the company in the lounge. The food is well-cooked and generous. I have enjoyed

a couple of sing-a-longs in the lounge and appreciated the efforts made to keep folk entertained. They partner with GP practice, and the resultant medical care is much better than Mum had at home.

Above all, the staff are - without exception - attentive, caring, patient and considerate.
It was really difficult to take the decision that, Mum was no longer safe in her own home, but I am so grateful that she is being so well looked after by the lovely team at Dunvegan

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Review of
Duncraggan Care Home
from S D (Son of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Staff offered excellent, attentive care for my father, we were kept fully informed, and he was very happy. The facilities and rooms are very good. Visiting times are very flexible, and staff are always happy to help.

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for taking the time to leave a review and for your lovely comments. I'll be sure to share these with the staff team.

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Review of
Ryan Meadows
from B M (Daughter of Resident) published on 5 May 2025 Submitted via Postal Card • Report

Overall Experience

My overall experience of Ryan Meadows is excellent. I find all of the staff very welcoming and approachable at any time. My parent is always content, clean and tidy. Their bedroom does need to be freshened up, which will be reviewed in time. The main thing for me is its spotlessness. This applies to

the reception area, corridors, lifts, etc... The housekeeping staff do a wonderful job. I would definitely recommend Ryan Meadows.

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Review of
Duncraggan Care Home
from George S (Nephew of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My Aunt is always presented clean and well dressed. She is always happy when I visit her. The staff are also attentive and will call me if there are any issues as well as updating me on her wellbeing.

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for your review, it is great to hear your positive comments and we appreciate you taking the time to write it. I will pass your comments onto the team

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Review of
Dunvegan Lodge Care Home
from A S (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My mum had been a resident in Dunvegan Lodge for 6 months now and the staff are absolutely incredible. They care for the residents with dignity and respect in what can be a very challenging environment due to residents with dementia and other health conditions. The manager is always available if you

have a query or just want a chat.

Reply from Cassie Dunbar, Marketing coordinator at Dunvegan Lodge Care Home

Thank you so much for your kind words and for taking the time to share your experience at Dunvegan Lodge. It means the world to us to hear that our dedicated team is making a positive difference in your mums life. Providing compassionate, person-centred care in a respectful and dignified way is at the heart of everything we do, and we are so grateful for your recognition.We will be sure to pass on your lovely feedback to the team it will mean so much to them. If there is ever anything we can do to support you or your mum further, please don't hesitate to reach out.

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Review of
Dunvegan Lodge Care Home
from P C (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

Overall we are happy with Dunvegan Care Home, staff, management are attentive and dedicated in all they do. We only have one reservation that we wish my mum could be included in any future outings days out etc as we feel this could lift her spirits from routine day to day living as this would give her

a feeling of inclusion with fellow residents.

Reply from Cassie Dunbar, Marketing coordinator at Dunvegan Lodge Care Home

Thank you for sharing your feedback and for your kind words about our team at Dunvegan Care Home. We are delighted to hear that you are happy with the care and dedication provided by our staff and management.We appreciate you bringing this to our attention and understand how important it is for your mum to feel included. Please be assured that we will work to enhance this and ensure she has the opportunity to engage more with fellow residents.Your input is invaluable in helping us provide the best possible care, and we truly appreciate you taking the time to share it with us.

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Review of
Dunvegan Lodge Care Home
from J g (Nephew of Resident) published on 3 March 2025 Submitted via Website • Report

Overall Experience

Very good home and staff. My uncle is well looked after. No complaints whatsoever. Good selection of meals. And all the staff and manager do a great
job and care for all the residents under their care.

Reply from Cassie Dunbar, Marketing coordinator at Dunvegan Lodge Care Home

Thank you so much for your kind words! Were delighted to hear that your uncle is well cared for and that you are happy with our staff and services. Our team is dedicated to providing a warm, supportive environment for all our residents, and it means a lot to know that their efforts are appreciated.

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Review of
Dunvegan Lodge Care Home
from N M (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report

Overall Experience

Standard of care and respect is superb from all staff. Facilities spotless. Staff amazing. I never thought I would see my mum out on trips again thanks to Dunvegan she is jet setting! Communication is good.

Reply from Cassie Dunbar, Marketing coordinator at Dunvegan Lodge Care Home

Thank you for your kind words and for taking the time to share your experience. We are absolutely delighted to hear that your mum is enjoying her time at Dunvegan and even getting out on trips again! Our team is dedicated to providing the highest standard of care in a warm and welcoming environment, and it means the world to know we've made such a positive impact. We truly appreciate your feedback and will pass on your lovely comments to our staff. If there's anything else we can do to support you and your mum, please don't hesitate to reach out.

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Review of
Ryan Meadows
from L M (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report

Overall Experience

I am generally very happy with the care of my Mother. Her room is clean, the staff are friendly and activities are excellent. Almost all staff are helpful and kind to relatives, this really helps especially when your relative first enters a care home. Communication can be an issue. I have twice attended

a relative meeting which was cancelled, but I hadn't been informed. It can be frustrating when you have a concern and have to talk to staff on different shifts. The information doesn't seem really helpful. The staff photos of those in charge would also be helpful. Some staff are absolutely fabulous. I am thankful for all they do.

Reply from Cassie Dunbar, Marketing coordinator at Ryan Meadows

Thank you for sharing your thoughts about your mother's care. We're delighted that you've been happy with the friendliness and dedication of our staff. We understand how crucial clear and consistent communication can be, and we're sorry if you've felt it hasn't always met your expectations. We'll certainly look into our processes to ensure you receive regular updates about your mother's well-being. We also appreciate your suggestion for more varied entertainment and activities, and we'll keep this in mind as we organise future programmes for our residents. Thank you again for your kind words and constructive feedback. If there's anything more we can do, please don't hesitate to let us know.

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Review of
Georgia Park Care Home
from Donna M (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report

Overall Experience

Our father moved into Georgia Park around 6 months ago. As a family we chose Georgia Park due to word of mouth, past experience with another close family member and proximity. Naturally, it took a while for dad to adjust to his new home however he is now fully settled which gives us all comfort and

peace of mind. The staff, some of which have been with Georgia Park for years are all very friendly and accommodating. Although dad prefers his own company a lot of the time he is actively encouraged to participate in activities and entertainment available. He thoroughly enjoys the food and has gained some much needed weight. There is good communication from the management on relevant information and any issues that have arisen have been quickly rectified. Overall, we are very pleased with the level of care our father receives. The only negative aspect would be that some of the corridors, particularly the flooring is in need of a refresh.

Reply from Shirley Curle, Care Home Manager at Georgia Park Care Home

Thank you so much. We are pleased that your dad has settled well into the environment. I will take on board your comment about the corridors and flooring and pass to the appropriate department.

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Review of
Dunvegan Lodge Care Home
from K W (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

Staff are lovely even cleaning staff are lovely too. Very attentive to needs of residents, always let me know what's happening, very homely place and all residents seem to be really settled, so glad my mother in law went to Dunvagan. They do activities with residents and get them all involved. Great

wee care home.

Reply from Cassie Dunbar, Marketing coordinator at Dunvegan Lodge Care Home

Thank you so much for your kind words! Were delighted to hear that you feel so positively about Dunvegan and the care we provide. Our team, including the cleaning staff, truly takes pride in making the home comfortable, welcoming, and engaging for everyone. Its wonderful to know that your mother-in-law feels settled and that you appreciate the activities we do to keep residents involved and happy. Your feedback means a lot to us thank you for taking the time to share it!

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Review of
Duncraggan Care Home
from S F (Son of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

My dad was transferred here after a lengthy spell in hospital due to his ever increasing dementia. I had visited the home the day before his intended transfer to put some familiar items in place for him, then he was unexpectedly re admitted to A and E this delayed his arrival here for a week, this was

not a problem to the care home and his room was kept for him. On his arrival at the home it was just amazing, every member of staff is lovely, they really do care about their residents, nothing is any trouble. The home itself is well maintained, kept spotlessly clean, warm and homely. I am so glad my dad is being looked after here 10 out of 10!

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for your review, we are delighted to hear that you and your family are happy with the care home. We were happy to hold your dads room for him and it was great to see him arrive in the home. I'll pass your comments onto the rest of the team.

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Review of
Duncraggan Care Home
from R G (Son of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

My mother moved in on March 2024 due to her requiring full time care. She was local to the home so this made it easier for friends and family to visit, some of the care workers knew her personally so this was also a benefit. She was a bit confused at first with her new surrounding's but the care workers

showed experience in getting her settled in. She tells me everything and all the care workers are good. She is always in the lounge area with fellow residents which is good for her. The nurse always contacts myself with any medical updates and permission for any injections my mother may require. They have entertainment shows which helps her as she likes a good singsong. The food always looks good anytime I visit and there's always tea and cake whenever she likes. She has her hair done most weeks and always looks tidy and clean. Its getting harder for the care workers to move my mother as they need two people due to her physical disabilities but they always seem to cope.

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for taking the time to leave a review for Duncraggan Care Home, we are so happy to hear of your positive experiences of the service. I will pass your comments onto the full team.

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Review of
Duncraggan Care Home
from M T (Grandson of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

I cannot praise the care home staff enough for the care and attention given to my gran. They have cared for her and attend to her everyday needs. I know I do not have to worry about her. They provide any medical attention that is necessary. They know when she is not herself as they treat the residents

like family and that makes me very happy. the food is great and the residents are well catered for in every aspect. nothing is too much hassle.- five stars to Duncraggan care home .

Reply from Stacey Bicker, Care Home Manager at Duncraggan Care Home

Thank you for taking time to leave a review for Duncraggan Care Home, we greatly appreciate your feedback and we are pleased to hear that both yourself and your loved one have had a positive experience with the home. I will share your comments with the team.

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Review of
Dunvegan Lodge Care Home
from Jacq M (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report

Overall Experience

My mum has been in Dunvegan Lodge for over 6 months now. I feel she is cared for, not just looked after and commend the respectful attitude of the staff. She often says she is happy in the home and enjoys the food and I feel I must comment on the high level of cleanliness, the varied activities on offer

and the cheery, helpful disposition of staff I encounter.
Making the decision for a relative to enter long-term care is difficult but for us as a family, Dunvegan has been a positive choice.

Reply from Cassie Dunbar, Marketing coordinator at Dunvegan Lodge Care Home

Thank you so much for your thoughtful review. We're truly grateful for your kind words and are delighted to hear that your mum feels happy and well cared for here at Dunvegan Lodge. Our team strives to create a warm, respectful, and supportive environment for each resident, so it's wonderful to know that these efforts have made a difference for your family. We're also glad to hear she enjoys the meals and activities we offer; keeping our residents engaged and comfortable is our top priority. Thank you again for your trust in us-it's a privilege to be part of your mum's care.

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Review of
Dunvegan Lodge Care Home
from Peter S (Son of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

My Dad stayed for a few days as my Mum needed a wee break and Dunvegan was local. Almost instantly my Dad seemed at home thanks to the friendly and understanding nature of the staff. He was in his element and I can’t thank them enough for their care and compassion towards him. He enjoyed the food (despite

being a fussy eater!), participated in the activities and had a relaxing time.
I can’t speak highly enough for the level of care he received and the staff were all friendly and took great care of the residents there when I was visiting. There was a nice atmosphere and if you are looking at the care home for an elderly relative I can thoroughly recommend it.

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Care Homes Owned by Keane Premier Healthcare Ltd in Lanarkshire

Keane Premier Healthcare Ltd Locations in Lanarkshire (4)

Keane Premier Healthcare Ltd Reviews in Lanarkshire (60)

Ryan Meadows

Duncraggan Care Home

Dunvegan Lodge Care Home

Duncraggan Care Home

Dunvegan Lodge Care Home

Duncraggan Care Home

Ryan Meadows

Duncraggan Care Home

Dunvegan Lodge Care Home

Dunvegan Lodge Care Home

Dunvegan Lodge Care Home

Dunvegan Lodge Care Home

Ryan Meadows

Georgia Park Care Home

Dunvegan Lodge Care Home

Duncraggan Care Home

Duncraggan Care Home

Duncraggan Care Home

Dunvegan Lodge Care Home

Dunvegan Lodge Care Home

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