Woodbay Ltd in Ayrshire | 2 Care Homes

Review of
Burnlea
from Alastair M (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Knowing that Mum had reached the stage where she required a care home, we faced the difficult decision of where would be best for her. Now, after almost a year at Burnlea, we have nothing but high praise for Burnlea and its staff - at all levels - who provide a warm, welcoming, and caring environment

not only for Mum but for family, friends and neighbours who pop in to visit. Over this past year Mum's health and wellbeing has greatly improved and she has enjoyed a much better quality of life. The leadership is excellent, there is a very positive and dynamic team spirit, and the environment is stimulating and supportive. The manager and staff are highly responsive to Mum's needs and our suggestions. Thanks so much to all at Burnlea.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from Angela G (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

We continue to be thankful to the care our Mum receives within the Burnlea family. Our family visit her regularly and we phone and do video calls, which she looks forward to and we have a good chat and lots of laughter. I'm happy to see Mum is healthier, eating nourishing food and more importantly is

safer than being at home. She does miss home, but understands she has great care and all her needs are met.
Thank you to all the staff again for all you do for Mum and the friendly smiles, offer of hot drinks and food for us who visit. Very best wishes to you all xxx

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Steven H (Son of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

I am so very grateful for the care, support, and love that Abbotsford provided my mother over a two-year period. We were recommended this home by another resident's family who spoke highly of the brilliant staff - and I can 100% agree with that. There is a truly genuine and caring ethos that shines

throughout all the staff at Abbotsford.

They were incredibly supportive to us as a family when my mother passed away, and we will always be thankful for their kindness and compassion. Thank you, Abbotsford, for everything you did for Mum.

Reply from Louise Pettigrew, Home Manager at Abbotsford Nursing HomeThank you for your lovely review, it was a pleasure to look after your mother. We will be sure to share your kind comments with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from James C (Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

I feel that the care is very good., I enjoy the food and the room is very comfortable with excellent facilities. It has everything I need. I would very much recommend Abbotsford Nursing Home to anyone who visits as it has very outstanding staff

Reply from Louise Pettigrew, Home Manager at Abbotsford Nursing HomeThank you James for your lovely review. We will share your positive comments with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from E M (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

Our mum has been a resident in Abbotsford since February 2023. During that time she has received first class care and attention for all staff. They always take time to talk to her and ask about her life prior to entering Abbotsford. Her care is first class and all members of staff are attentive and

professional. We, as a family are delighted with how she is looked after and have peace of mind knowing how well she is care for. We have come to know the staff very well and they have made us feel a part of the Abbotsford family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from J H (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

I cannot praise Burnlea highly enough. It is an absolute pleasure visiting my father, who is being so well cared for. The manager is so proactive and forward-thinking, always looking for ways to provide even better care. The nursing and care staff are kind and compassionate, and really know my dad as

an individual. Today he was presented with a home-made birthday cake in his favourite colour. The entertainment provided is great fun and varied; communication is excellent, with regular e-mails, events and the fantastic social media page. The staff at Burnlea treat my father, who has dementia, with such kindness, compassion and respect, and I have absolute trust in them to provide him with the best care possible in cheerful, stimulating and spotless surroundings. I am truly grateful that my dad can call Burnlea home.

Reply from Eileen Welch, Home Manager at BurnleaThank you for your lovely words and compliments about the home and team . It is a privilege to look after your father. We will share your well appreciated and kind comments with the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Peter M (Husband of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

My wife was a resident in the nursing home from May 8th 2024 until her death on June 28th 2025. All of the staff - management, caring and housekeeping were exemplary, exhibiting a real sense of caring, laced with laughs and humour. The atmosphere in the nursing home is just that - honest. The support

of the staff as my wife neared the end of life was very much appreciated by myself and my son and daughters. Cannot speak too highly of the home - it is superb.

Reply from Louise Pettigrew, Home Manager at Abbotsford Nursing HomeThank you for your lovely comments. It was a privilege to look after your wife. We will share your review with the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from V B (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

Poor experience, very disappointed with Care Home Manager. It was clear from onset that any individual with moderate dementia will not be supported to transition from home and be offered a settling in period. If your relative has cognitive decline then please do not consider this care home.
Fortunately

my father has now settled into another care home which offers the skill set and competence which this care home lacks.

Reply from J Chohan, Director at BurnleaThank you for your feedback. We'd like to share some important context. Your father was welcomed into our home as agreed on a trial basis, and from the outset, we were open about our concerns in meeting his complex needs due to his cognitive decline. Despite this, you were keen for him to have the opportunity to settle, and we did our best to support him. We're saddened by your comments, particularly towards our Manager, who leads with compassion and professionalism and was recently honoured with a Leadership of the Year Award. Our home is also recognised among the Top 100 care homes in the UK-reflecting the high standards we strive to uphold.While we respect your right to share your views, your review presents a one-sided account that overlooks the terms of our agreement and the dedicated efforts made by our team to support your father. We wish him the very best in his new home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Jennifer D (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

My Mum was a resident at Abbotsford for the last 18 months of her life, after a severe stroke/dementia left Mum requiring 24 hour care. I cannot praise ALL of the staff at Abbotsford enough, no matter what their role or position, every single member of staff was friendly, kind and genuinely caring.

The interaction between the staff and residents is amazing. There is good communication from staff regarding the welfare of your loved one and you are always kept informed and made feel included. There are daily activities/classes to keep the residents entertained and socialising. The staff really do go the extra mile in every aspect. Mum was happy and content at Abbotsford and I will be forever grateful for the care Mum received.

Reply from Louise Pettigrew, Home Manager at Abbotsford Nursing HomeThank you for your lovely review. It was a privilege to look after your mum and we will share your kind words with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from Sandra H (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

Great care from all the staff. Plenty of activities in the home. I have no complaints at all. The staff are helpful, friendly and efficient. They can't do enough. Mum is settled and happy. Excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from Hazel G (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Fantastic residence and staff. My father is being very well looked after by everyone concerned and he is very happy.It is always a pleasure to visit and l have no worries about anything regarding my father.

Reply from Eileen Welch, Home Manager at BurnleaThank you for the review. Your father is enjoying the outdoors, especially the Trishaw rides and we are privileged he has chosen to reside within the Burnlea family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Katy S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

The care my parents receive at Abbotsford Nursing Home is so wonderful. The staff treat them with such kindness and respect. They genuinely treat them like they are members of their own family. The staff are warm, gentle and amazing. Always there with a joke and a cuppa and a biscuit. Every member

of staff you come into contact with gives you their time.
There are lots of activities on offer and nothing is too much trouble. They will accommodate any requests with a gentle touch. We are so well informed of every aspect of their care.
As a family, we cannot express the happiness and gratitude we feel that our parents are so well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Patrick J (Son of Resident) published on 26 November 2024 Submitted via Website • Report

Overall Experience

Mum became a resident in Abbotsford in June 2023 after a shocking experience in another care home.
Over the next 3 or 4 months they managed to get Mum back to a similar condition to when she entered the first care home.
There are many activities run by staff and all the residents encouraged to participate.

Her condition meant that she thought that she was back at work as a cleaner. The staff would play along and gave her a pinny and her old carpet sweeper. She would boss the staff about and tell them how the cleaning should be done. We celebrated her 91st Birthday party in the lovely big room that looks across to Arran with most of the staff singing Happy Birthday to her.
The professionalism and care of all the staff allowed us to spend quality time with her for the last year of her life. They always made us so welcome, were friendly and nothing was too much effort. Dinner with residents for visitors was available at no extra cost and there was always plentiful tea/coffee & biscuits.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from June A (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

This is my second review as Dad has been living here for nearly a year. Everything that was right from the beginning continues to be excellent. I am constantly delighted by the wide range of activities for residents and that he has the choice of taking part or not depending on how he feels. He has

so much contact with staff, whether he is resting in his room alone, or having his meal in the dining room, or attending events in the lounge. It's lovely to see him so well groomed and cared for in a homely and clean setting. He's been on the ferry to Arran for the day which is great, as he's always been keen on the boats and we didn't imagine he'd ever be on it again. We picked the home partly because of the lovely views of the harbour. He has put on weight and his colour is so much better. A couple of times he's been poorly and had very quick attention from the local GP. I know a bit about care homes professionally and I could not ask for more. I am so impressed and also grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from Karen H (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report

Overall Experience

Burnlea have taken amazing and compassionate care of my elderly mother, her needs are completely taken care of in every respect.
Staff are amazing, patient and so friendly.
So glad I found this home and so glad they had room for my mother.
The home is spotless, and has an amazing cook.
Loads of

interaction and sociable things going on.
An absolute gem.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from H M (Son of Resident) published on 17 September 2024 Submitted via Website • Report

Overall Experience

Dad came to Burnlea straight from hospital. We were overjoyed when we heard a room was free for him as, being local, we knew he was about to receive the very best of care.
The first big surprise was when we visited the day after he had been admitted, after languishing in hospital for over 3 months,

and found him in the sitting room looking as if he'd never been in hospital at all. He was fully clothed, washed, shaved, looking a 'million dollars'. What a relief! On looking around all the residents looked really well turned out, there was none of the 'old people stench' I'd experienced when Mum had been in care, the whole place was spotlessly clean and fresh but most of all the staff were all bright eyed and genuinely friendly. It honestly feels like Dad is being looked after by members his own family.
After so many years of looking after my Dad's concerns it's a huge relief not to be worried about his care.
This is an exceptionally well-managed home!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from K G (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident at Burnlea since autumn 2023 - I have been really impressed with the standard of care she has received. Mum's care, both in terms of general care and nursing care, has been of a high standard. Prior to entering Burnlea, there was not a day that went by without Mum telling

me about her pain - now she never reports being sore. She has gained much needed weight. She has been very well looked after by a friendly and happy team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Burnlea
from Alan P (Son of Resident) published on 9 September 2024 Submitted via Website • Report

Overall Experience

My dad has been in for a couple of years now and has been extremely well looked after, he is delighted to get such great care as are we.
We visit regularly with the kids and we are always welcomed in.
The home are also great at staying in contact and letting us know about everything that is going

on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Simon H (Brother of Resident) published on 8 August 2024 Submitted via Website • Report

Overall Experience

My brother has been a resident at Abbotsford since October 2022. He is dependent on the staff for all of his needs, eating, drinking, personal care etc. He was warmly welcomed from the first day and settled in very well. His general health and mental well-being have improved enormously and he feels

very safe and well looked after. The staff are friendly, professional, and caring and make sure that my brother's needs are met.
I visit weekly and can see for myself how much improvement my brother has made and how settled he feels.
They are regular activities laid on which has helped him to feel part of the home community. A staff member took him out to the local cinema on her day off, and another recently took him out shopping for new clothes. In July he and 11 other residents, with 12 staff (again on their days off) made a day trip over to the local town for fish and chips and some sea air.
I feel reassured that my brother is receiving the care he needs in such a supportive and homely environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbotsford Nursing Home
from Philip O (Son of Resident) published on 29 July 2024 Submitted via Website • Report

Overall Experience

Abbotsford staff are amazing. In their spare time, on June 29th, they took eight residents across in wheelchairs to the Isle of Arran on the ferry for a few hours. This was no mean feat and such an incredibly generous act. Two of those residents come from Arran, one of them my mum, and it meant the

world to her. I was there to see how much everyone enjoyed their day out, including the staff, who are clearly a close-knit team who have a lot of fun together. Nothing is too much trouble for them - they go above and beyond when it comes to fulfilling the wishes of the residents and caring for them in general. We feel so privileged to have been able to get my mum into Abbotsford. The rooms are nicely decorated, comfortable and kept clean. Mum enjoys the food, the activities and the company. Most importantly, the care in every sense is truly excellent. Every resident is made to feel special. Can't recommend Abbotsford highly enough - can't thank the staff highly enough for all they do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Woodbay Ltd in Ayrshire

Woodbay Ltd Locations in Ayrshire (2)

Woodbay Ltd Reviews in Ayrshire (33)

Burnlea

Burnlea

Abbotsford Nursing Home

Abbotsford Nursing Home

Abbotsford Nursing Home

Burnlea

Abbotsford Nursing Home

Burnlea

Abbotsford Nursing Home

Burnlea

Burnlea

Abbotsford Nursing Home

Abbotsford Nursing Home

Abbotsford Nursing Home

Burnlea

Burnlea

Burnlea

Burnlea

Abbotsford Nursing Home

Abbotsford Nursing Home

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers