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Care Home Owned by Pepperwood Care (Management) Ltd in East Lothian

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pepperwood Care (Management) Ltd in East Lothian

Only the locations & reviews in East Lothian for Pepperwood Care (Management) Ltd are showing below.

View the details of all 3 locations (with 48 reviews) owned by Pepperwood Care (Management) Ltd

Pepperwood Care (Management) Ltd Locations in East Lothian (1)

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1 Care Home owned by Pepperwood Care (Management) Ltd in East Lothian
Astley House

14/16 Dirleton Avenue, North Berwick EH39 4BG 

9.8 15 reviews
"My dad has been a resident in Astley House for four years. I am very happy with the care and attention he receives from all the friendly…"   Read all 15 reviews
Location Type Care Home

Astley House is part of the award winning Pepperwood Care Group, situated in the charming seaside town of North Berwick. The home was once a private residence, and has been extended and converted to provide exceptional care services, making each person's… Read more about Astley House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 40 Rooms from £1,595 / week

Pepperwood Care (Management) Ltd Reviews in East Lothian (15)

9.6

Pepperwood Care (Management) Ltd has a Group Review Score of 9.6 (9.565) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pepperwood Care (Management) Ltd must have a Review Score.

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Review of

Astley House

from S B (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident in Astley House for four years. I am very happy with the care and attention he receives from all the friendly and attentive staff. The staff all have demanding jobs, caring and supporting the residents, many who have dementia, not a condition that is easy to deal with. My
dad is settled and safe in his surroundings. That gives me peace of mind that he is well looked after, especially when I am abroad on holiday or when I am recovering after an operation. I appreciate the social media posts and contact from staff that keep me up to date in between visits.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for your lovely review. It is a privilege to look after your dad. We will share your positive comments with the team.

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Review of

Astley House

from Neil W (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astley House is great. My dad moved in after a spell in hospital and the staff have been wonderful and caring. It's the people that make Astley House and they really do care. My dad loves the food and the lovely views of the golf course and beach. He is treated with dignity and respect and the management
are always on top of any issues.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for your positive review. It is a privilege to look after your dad. We will share your wonderful comments with the team.

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Review of

Astley House

from M T (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astley House is a happy home, staff & management are all so friendly and supportive as well as caring and respectful to my parents.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for your lovely review and positive words. We are grateful for your support and will share your wonderful comments with the team.

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Review of

Astley House

from B R (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Astley House has a very welcoming and relaxing atmosphere. The management & staff work as a very efficient team to provide a high standard of care for residents and are friendly, helpful & approachable they are also very supportive of family/friends. It is reassuring to know that the care given to my
husband is of the highest quality and that he is treated with compassion and dignity.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for such a lovely review. We are privileged to be able to care for your husband and we will ensure that we share your comments with the staff team.

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Review of

Astley House

from Alexa B (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Astley House for nearly a year. I live in America so it is vital for me that his care is good. The staff feel like family -- we keep in close video contact and I am beyond thankful their kindness and understanding. The attention they give to my father's physical and emotional needs
is fine-tuned, carefully considered at every turn. I could not recommend it more highly.
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Review of

Astley House

from A H (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Astley Care Home highly enough. From the moment you walk through the doors, you are met with warmth, professionalism, and a genuine sense of care. The level of care provided is truly outstanding. The team is not only highly skilled but also incredibly compassionate, treating residents
with the dignity and kindness they deserve. Whether it's assistance with daily activities, medical care, or simply offering companionship, they excel in every aspect.
What truly sets Astley apart is the personal touch-staff take the time to get to know each resident, ensuring their individual preferences and needs are met. Families are kept well-informed, and there is always an open line of communication, which provides great peace of mind.
If you are looking for a care home that prioritises both excellence and compassion, Astley is an exceptional choice. It is clear that residents here are not just looked after-they are genuinely cared for .
Reply from Kirsty Steele, Home Manager at Astley House

On behalf of our entire team, thank you so much for your wonderful review and it is incredibly rewarding to know our team effort made a positive impact. Please know that your feedback inspires us to continue providing the highest standard of care and support.

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Review of

Astley House

from M S (Wife of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my husband is receiving in Astley House. The staff are all very friendly and cheerful despite having a very demanding job caring for residents, many with dementia like my husband. They always treat him with respect and speak directly to him in a calm and supportive
manner, helping when require but also encouraging him to be as independent as possible. They are always well informed about how he has slept, eaten or his level of activity (walking). Both staff and management have been very supportive to me and family members when visiting. The home is always very clean, no unpleasant smells, residents are encouraged to be as active as suitable, going out into the garden in good weather. A variety of good food is provided with choices. I have complete confidence that my husband is receiving the best care in Astley House.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for your lovely review. We will be sure to share this with the staff team, who will be so pleased. Thank you for choosing Astley House for your husband.

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Review of

Astley House

from D M (Son-in-law of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazingly managed. The managers & staff have my parents-in-law's best interests as their focus at all times. Home baking, snacks, coffee, tea and juice on the go all the time. Friendly, chatty staff. Great activities, also constantly on the go. The wider family all enjoy the social media posts and being
able to keep up to date.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you very much for such a lovely review.I will be delighted to let our super team know that they are so appreciated.

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Review of

Astley House

from Fiona B (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for the past 12 months I find the managers and staff really approachable and friendly Mum's care has been very good there is a lovely atmosphere in the home it is always clean and tidy we feel we made the right decision for mum placing her at Astley House she has come on a lot
with the care of the staff and she is settled and safe, managers are always happy to help and advise if needed and the lady is so helpful with the financial side
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for the wonderful review.We are delighted you feel happy with your decision to have your mum cared for at Astley House.The staff team will really appreciate the lovely feedback.

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Review of

Astley House

from R M (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Individual attention to residents needs. Great atmosphere. Attentive and kind at all times to residents and relatives. Very understanding of challenging family circumstances.
Reply from Kirsty Steele, Manager at Astley House

Thank you for such a super review. We take great pride in getting to know our residents and supporting families during the initial admission process.The wider staff team will be proud to learn that their hard work is recognised and appreciated.

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Review of

Astley House

from B P (Son of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care & well being.
Reply from Kirsty Steele, Home Manager at Astley House

Thank you for taking the time to leave a review. We are delighted that you are confident in our abilities to care for your mum. We will share your feedback with the team.

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Review of

Astley House

from S V (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with care at Astley House. Staff are warm, caring and very in-tune with Residents needs. The environment is very home-like. Communication is very good and we are informed of any staff concerns and observations. Mum is happy and loves the care-givers.
Reply from Kirsty, Home Manager at Astley House

Thank you for taking the time to write such a positive review ,our staff team will be delighted to learn that their dedication and hard work is acknowledged and appreciated. Best wishes.

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Review of

Astley House

from Jennifer S (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Astley House since October 2023. He is well looked after by warm and caring staff. It may not be the fanciest building, but the atmosphere is friendly and staff get to know residents and their relatives. Communication is very good, with frequent calls to keep us informed
of any concerns. My father's room is bright and spacious and there are a number of public rooms, which gives us the option to share time with him on our own while having a coffee. We are very happy with our choice of Astley House.
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Review of

Astley House

from Shirley M (Wife of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Astley House are the most caring people, always ready to help if asked a question. The bedroom room was always clean and tidy. Relative was always clean and tidy. Food was good. The staff were always cheery.
They could not have done any more to make my relative comfortable, he was so well
looked after. Thank you.
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Review of

Astley House

from S T (Niece of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Beware this company includes interest monthly after your loved one passes away. If you have a solicitor it can take up to 6-9 months or longer to complete their estate. My experience was terrible from the start, bullying from day one and the level of care was not satisfactory.
Reply from Jai Chohan, Director at Astley House

It is always sad when a resident passes away, and is upsetting for anyone who has a connection with them (including the staff at the home). Unfortunately, when a loved one passes, there is nothing that we can do about the length of time it takes to settle an estate, and that is why we have a contract with the resident and/or their relative or guardian, to ensure that everything is carried out in accordance with the National Care Contract.
With regards to the Care in the home, our grades with the Care Inspectorate are at Very Good, and are a reflection of the care delivered in the home

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Awards / Recognitions (0)

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