Care Home Owned by Pepperwood Care (Management) Ltd in West Lothian
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Lothian for Pepperwood Care (Management) Ltd are showing below.
View the details of all 3 locations (with 48 reviews) owned by Pepperwood Care (Management) Ltd
Pepperwood Care (Management) Ltd Locations in West Lothian (1)
Broxburn Nursing Home
9.3
16 reviews
1 Lumsden Court, Broxburn EH52 5LX
"Can't fault Broxburn Care home, all the staff are amazing and the residents are all looked after to a high standard. It is a home from home…" Read all 16 reviews
Location Type Care Home
Broxburn Care Home, owned and operated by the award winning Pepperwood Care Group, is situated in the heart of the local welcoming community of Broxburn, West Lothian. The home provides a welcoming environment for residential, dementia, and nursing care.… Read more about Broxburn Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Palliative Care
- 43 Rooms from £1,795 / week
Pepperwood Care (Management) Ltd Reviews in West Lothian (16)
9.6
Pepperwood Care (Management) Ltd has a Group Review Score of 9.6 (9.565) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pepperwood Care (Management) Ltd must have a Review Score.
Review of
Broxburn Nursing Home
from M L (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can't fault Broxburn Care home, all the staff are amazing and the residents are all looked after to a high standard. It is a home from home and families are welcome to visit at any time.
My Dad is currently residing here and he loves his surroundings and all the staff.
Regular trips and social activities
My Dad is currently residing here and he loves his surroundings and all the staff.
Regular trips and social activities
for all to join in.
Highly recommend.
Highly recommend.
Reply from Donna Stewart, Home Manager at Broxburn Nursing Home
Thank you for your lovely comments. We will share your amazing feedback with the team. It is a pleasure to care for your dad.
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Review of
Broxburn Nursing Home
from Tracy S (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home staff helped both my mum and us settle with this new living situation. The staff have always shown to be kind and helpful with any questions. They seem to be eager for suggestions and looking for ways to improve the experience for the residents, As I'm sure is the same everywhere, a smaller
staff:resident ratio would be benefitial. However, every staff member works extremely hard. I know my mum is safe, well cared for and encouraged to join in activities.
Reply from Donna Stewart, Home Manager at Broxburn Nursing Home
Thank you for your lovely review. It is a pleasure to look after your mum and build up links with the family. We will share your kind comments with the team.
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Review of
Broxburn Nursing Home
from F M (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in Broxburn nursing home for two years she is well looked after.
Treated with respect and dignatiy. The staff are all profesonal and friendly nothing is to much bother. My mum has made a lot of friends in the home. They have a lot of varied activities and social events that everyone
Treated with respect and dignatiy. The staff are all profesonal and friendly nothing is to much bother. My mum has made a lot of friends in the home. They have a lot of varied activities and social events that everyone
is encouraged to join in. The home is well maintained. The main thing is as a family we know my mum is safe and well looked after.
Reply from Donna Stewart, Home Manager at Broxburn Nursing Home
Thank you for your lovely review. It is a privilege to look after your mum. We will share your positive comments with the team.
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Review of
Broxburn Nursing Home
from Lynette M (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are fantastic with my father. He is well looked after, always clean. There is one member of staff who always goes above and beyond her duties to do what she can to make Dad's life better, and always has his best interest at heart. She looks out for the family too. She's always smiling and
laughing.
Reply from Christine Walsh, Home Manager at Broxburn Nursing Home
Thank you for your positive review and fantastic comments about a member of the team. We will share your lovely comments. It is a privilege to look after your father.
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Review of
Broxburn Nursing Home
from Sandra S (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank everyone enough at Broxburn Nursing Home for the care given to my dad. It has been an emotional few months and I do not know what I would do without them. I just want to see my dad content, loved and cared for. I couldn't ask for any more.
Reply from Christine Walsh, Home Manager at Broxburn Nursing Home
Thank you so much for your lovely review. It was a privilege to look after your dad. Please feel free to visit anytime - the doors are always open.
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Review of
Broxburn Nursing Home
from Graham I (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Happy with overall service of care. Mum is safe, settled, and happy. Plenty of activities to join in with weekly.
Reply from Christine Walsh, Home Manager at Broxburn Nursing Home
Thank you for your positive review. We will ensure we share it with the team.
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Review of
Broxburn Nursing Home
from J M (Wife of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband has been a resident for nearly nine months. He settled very quickly. The staff are hardworking, patient, caring and kind. If any issues arise they are quickly dealt with.
Reply from Christine Walsh, Home Manager at Broxburn Nursing Home
Thank you for your positive review. We will ensure that we share this with the team.
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Review of
Broxburn Nursing Home
from Raymond M (Partner of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My partner has been in the home for over four years now, and there have been continual improvements to the home during that time, particularly under the new manager. The care is always good, and my partner is settled. I can see that she is cared for, and the staff all like her. If there are any issues,
then they are resolved once they are brought to their attention. It is a relief for me to know that I can trust in the care my partner is given. That is so important.
Reply from Christine Walsh, Home Manager at Broxburn Nursing Home
Thank you for your lovely and positive review. We appreciate your comments and will ensure they are shared with the team.
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Review of
Broxburn Nursing Home
from Sandy G (Son of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We as a family are very happy with the care our dad gets. He is very happy and settled. He thinks a lot of all the staff and enjoys all activities and wee drink nights. Once again a big thanks from all the family for all the care you give Dad.
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Review of
Broxburn Nursing Home
from Fiona (Daughter-in-law of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative has been in the home for a year now and I have to say that the care and support he and our family have received has been 1st class since day one. The difference in him has been fantastic. While it may not be the fanciest in town the important thing is that the staff are amazing and caring
and dare I say it loving. That is more important to me than a fancy room in a home where no one interacts with the residents.
Their activities co-ordinator does a remarkable job with activities most days and its great to see staff joining in with the activities. The private Facebook page for family's and friends is a fantastic support to members of my family who do not live close enough to visit regularly. This allows them to see what our relative is doing and they can see how happy he is.
Their activities co-ordinator does a remarkable job with activities most days and its great to see staff joining in with the activities. The private Facebook page for family's and friends is a fantastic support to members of my family who do not live close enough to visit regularly. This allows them to see what our relative is doing and they can see how happy he is.
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Review of
Broxburn Nursing Home
from Julie D (Daughter of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can not recommend Broxburn Care Home enough.
The residents are very well looked after by the friendly, smiling, patient and caring staff.
The residents enjoy good food, outings, sing-alongs, visiting entertainers, social nights and pamper sessions to name but a few.
The staff are upbeat and treat
The residents are very well looked after by the friendly, smiling, patient and caring staff.
The residents enjoy good food, outings, sing-alongs, visiting entertainers, social nights and pamper sessions to name but a few.
The staff are upbeat and treat
the residents with affection and respect.
A most difficult decision of having to have my father go into care was made easier, in the knowledge that he is looked after by the most caring, capable and hardworking staff.
A most difficult decision of having to have my father go into care was made easier, in the knowledge that he is looked after by the most caring, capable and hardworking staff.
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Review of
Broxburn Nursing Home
from Janet D (Daughter of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Broxburn Nursing home has proved itself to be a happy environment for its patients. The staff are very friendly to everyone, their medical care is excellent. They also try to get patients to interact within their capabilities and trying new things. I have no hesitation in recommending this nursing home
it has given my family the peace of mind that our loved one is being well taken care of mentally as well as physically.
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Review of
Broxburn Nursing Home
from Evelyn C (Sister of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
During the visits to this care home I have to say the level of care is excellent, every member of staff I have seen is kind and caring. There are lots of activities and party nights and also lots of outside entertainers come in to perform for the residents. The menus I’ve seen also look scrumptious
and wholesome. I can’t fault it.
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Review of
Broxburn Nursing Home
from Valda M (Daughter of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my Dad went into the care of the staff at Broxburn Nursing Home he has been given a new lease of life. The difference in him is wonderful, he seems at least 10 years younger than his 90 years. He has made friends and now takes an interest in many things - he particularly enjoys the social nights
and anything that involves music. The staff are amazing with him - he constantly sings their praises. He is very well looked after and it is a great weight off the family’s shoulder to know that he will always be well cared for. He has a lovely room which affords him privacy and peace and quiet if he so desires. Just recently, because the weather has been fine, he has enjoyed the sunshine and fresh air in the lovely gardens. He seems to really enjoy the food (his only complaint is that he has put on weight!) I would definitely recommend Broxburn Care Home to anyone looking to put a loved one into care. Thanks to everyone who looks after him, very much appreciated!
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Review of
Broxburn Nursing Home
from Peter H (Husband of Resident) published on 29 August 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are wonderful, both with the residents and with visitors/family. There is a good atmosphere in the home. The new activities coordinator is doing a great job. Any concerns are dealt with promptly. There is a lovely garden. If I end up in a care home I'd be happy to come to this one!
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Review of
Broxburn Nursing Home
from Patricia H (Daughter of Resident) published on 15 August 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been resident here for over 18 months now and we as a family, are very happy with the service provided by Broxburn Nursing Home.
Quality of Care
In the 18+ months she has been there, she has received an excellent quality of care. The nursing/care team are on the ball and quick to help
us when we have queries, or notify us of any concerns they have. The regular review meetings are great, as it gives us a chance to discuss my mother's needs.
Friendly Staff
The staff in general are very helpful, but there are a special few who go above and beyond. They make an extra effort to get to know my mother and the other residents; laughing and joking with them and creating a lovely atmosphere.
Activities
I'm delighted with the recent activities on offer; day trips, performers entertaining the residents etc. I hope this will continue, as I think it's so important to keep people like my mother stimulated and busy, not just sitting around all day watching television and suchlike.
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Awards / Recognitions (0)
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