Care Home Owned by Clarendon Care Group in Warwickshire

for my week. I had plenty of visitors and all were looked after, with offers of refreshments on arrival. My week passed all too quickly but I will retain very happy memories of my time there. 10/10 would go again.

dog show was great fun. Special thanks to the team for these. Food is fabulous! Overall, a wonderful place that prioritises the residents' well-being.

our family visitors feel welcome and important. The house and surroundings are beautiful and clearly loved. The food is magnificent. High standards prevail in all areas.

after. There are interesting activities for residents to take part in every day.

experience.
Note - musical entertainment arrived! :)

discreetly. Medication is supervised so that no doses are left behind. Residents are thanked for taking their necessary medication.
High quality food is cooked by chefs on the premises and alternative dishes are offered when requested. Residents asked about the dishes they would like to see on the menu. Help with feeding is always at hand.
Plenty of help with personal care. Daily programme of activities from quizzes, movement to music and animal therapy with two lovely activity coordinators available all day.

out of their way to help.

are very approachable and accommodating.
Visitors are always made to feel very welcome.

nurses, carers, admin, catering, activities people, maintenance and housekeeping, in the day and at night. I felt at home and able to speak to the manager/nurses about any issues. I’d take Mum out and we’d sit in the beautiful garden. Activities at all times; crosswords, quizzes, crafts, entertainers, garden party and fete. Especially impressed by the way staff adapted to changing needs as Mum deteriorated. Struggling to eat meant food could be puréed and someone would come and help. Changing her room’s layout, adding extras to the bed to keep her safe and comfortable. More nursing. Pairs of carers. Whatever needed to be as comfy as possible. So glad she died in her own room, with people she knew and not in hospital.

quite different needs and both were very happy and content from the time they moved into Kenilworth Manor we didn’t have to worry about them knowing they were safe and happy and we visit all the time. Great care is given to develop a community with activities and events families join in with. The nursing staff supports with medical needs and the kitchen provides what can only be described as restaurant-quality food always willing to accommodate choices. A great place to live.

both physically and mentally.

welcome, and made to feel at home.
The activities coordinator has done an excellent job in maintaining a good atmosphere, despite COVID restrictions, and in encouraging the residents to engage with each other.
Some of the bedrooms could do with redecoration, but are kept clean, warm and comfortable.

to include relatives, and we have appreciated being invited to a Christmas afternoon tea, a Jubilee afternoon tea and a Falconry display.

in quality and variety and my wife's special dietary needs are unfailingly attended to.
We both enjoy the real sense of community here, supported by an excellent activities programme, thoughtfully adapted to different preferences and abilities. Our visitors are always made to feel welcome and it is a pleasure to receive them here, in our room or in the attractive garden.
I am confident that where problems arise or we have special requests, the management will do everything possible to resolve or meet them.

During lockdown, the staff carefully and professionally protected the residents to the best of their ability. I would definitely recommend this nursing home.

the monies each month (in advance of care being received). However. when it comes to final settlements there is a stonewall from the administrator, manager and finance at head office. Sadly my father passed away in September 2019. We are still waiting for final settlement of our account with Kenilworth Manor. This is despite numerous phone calls to the manager, contact with head office via phone and email and raising a complaint, which has never been answered. Finally, in February 2020 we were advised of the monies owed, but now in March are still waiting for a cheque to be sent which is needed for probate. Sad and an emotionally draining experience.