Care Homes Owned by Clarendon Care Group in West Midlands

Mum moved into Arden park two months ago on a permanent basis after being at another care home on a D2A placement we were very dubious about her moving somewhere else but we did not need to worry, mum has settled really well and she looks so well, she is mixing with other residents and she is eating well and has put on weight,she gets on with the staff and she is happy and settled Arden park is a pleasant home and residents are happy ,clean and well looked after,staff are caring and also accommodating to familys visiting and the home has a lovely homely feel about it which is appreciated.Nicola the manager is very helpful friendly and approachable it is nice to know mum is being looked after so well,also the meals at Arden Park are very good and the residents have a good variety of choices ,the home is also very clean and well maintained

I moved my mum to this care home because it had a very good reputation. It's very clean and well looked after, care staff are fantastic, very caring and helpful. Meals are great. Level of care fantastic. Manager very friendly, helpful and caring. Overall, a fantastic care environment.

This care home is the best one we looked at when choosing the right care for my dad. It's changed my dad's life and given us a peace of mind. He has showers regular he has clean cards every day. The people who are there are caring and listen to any concerns you have. Activities are good and always thinking things to promote the residents' wellbeing.

My dad is now end of life, and the care that the staff have given to my dad and family is unreal, truly 10 out of 10, be it day or night, nothing is a problem to the staff here; they are true heroes.

I can't praise this Carehome and its staff enough, the time , care , patience and understanding they shown to my dad as he was in the last weeks of his life went above and beyond my expectations, everything was in order ready for my dads care and needs they were consistent from the time we got there until dad sadly passed away , my dad had been a resident for over a year and have nothing but praise from the get go ,they really are like a family and maintain a professional and safe place for there residents. I will be forever greatful for time , care and dignity they not only showed my dad but also myself and my brother . Thankyou to everyone at Arden Park .

My experience since my sister came to the home, the staff are helpful, down to earth. Friendly and happy in the workplace, meals are very good.

They are very lovely people in there and all the carers are so nice and the manager is very nice and helpful. The cooks are very helpful too.

From the time Mum went into Arden Park, she has been shown kindness and compassion. Mum finds the home very homely and finds her meals cooked perfectly and are not only nutritious but delicious. The staff are approachable and very willing to help. Personally, they have become like friends to me too. Thank you.

Mum has been looked after so well in Arden Park, as a nervous daughter when we first arrived to 5 weeks on, I don't know why I felt so nervous, the staff are absolutely amazing caring for mum and couldn't have asked for better. Mum loves the food and the party days.

I also must mention the food provided, what a great chef they have. Lovely meals and frequent tea and cake/biscuits throughout the day. Thank you to everyone at Arden Park for all you support and kindness.

On my first visit, I was very emotional but realised it was because a lot of the residents were visibly very poorly, time has shown how the staff are kind, caring and hard-working. I would like to thank all the staff who have looked after my sister so nicely, I also think the food and kitchen facilities are excellent.

I would like to see more done in the garden i.e. open it up to make it more accessible with some nice flower beds and seating etc. in different areas as I do think it is important for the residents to be able to walk outside into the fresh air.

Friendly caring staff and good homely facilities.

The staff is always pleasant, approachable, helpful and knowledgeable. Queries dealt with very quickly. In the short time my mother has been there I am very satisfied with the care she has received.

Wonderful home that may not suit everyone but nor do all hotels, we are all different but this home suits my mother.

When my mum first came to this home in 2022 I found it welcoming and plenty of staff there to help. The rooms are lovely with plenty of light, they seemed to have activities for them to participate in if they wished to do so and if not it was fine. I have however found in the past six months or so seen it go downhill, hardly any staff about no activities whatsoever are in place, and staff don’t seem to listen to the residents about what they need or want. I have noticed a lot of the residents including my mum go downhill fast as there is nothing for them to do, they stick on the radio and telly even if they want it on or not and let them amuse themselves, it’s so sad to see as this was a lovely home and we were very happy. I hate seeing my mum like this and other residents. I do understand it’s a very hard job and a thankless job and they are all underpaid and overworked but this is still no excuse for the leaves of care and kindness.

Arden Park always has a very calm, family, friendly atmosphere. My mother has been warmly welcomed and enabled to settle into her new home very quickly. The staff are very courteous, consistently kind and very caring. They got to know my mum very quickly. Her holistic needs are verin met at a high standard. The staff are able to answer any of my questions due to their in-depth knowledge of my mother.

My mother has been in Arden Park since September 2022 and although not in good health, she has been extremely well cared for. All the staff are friendly and approachable and always have my mother's best interest at heart.

I visited Arden Park today and was very impressed with the staff in regard to safeguarding the residents from covid however I am disabled and find it hard to stand up for very long and in Arden Park, there is no room for a chair to sit down (awaiting the covid test result). I think the porch needs to be extended so people with a problem standing could sit down. That is the only moan. You can be very pleased with the people who work there.

Takes good care of our mum. The staff interact with the residents on a regular basis and all always friendly. Knowing the way they are gives us all peace of mind.