Care Homes Owned by Silvercrest Care in Powys

My grandad resided in cwrt enfys before his passing on July although it was not our first choice for him the staff were always kind and helpful and understanding. They saw him through the final 18months of his life and we are truly grateful as a family. He was always clean and tidy and happy and as a family that is all we can ask for. A huge thank you to all the staff for there hard work

Staff are always kind and caring towards my husband and myself. Room is clean with lovely new furniture. Food is excellent, always fresh and well presented with a good variety. Overall, pleased with the nursing care.

Dad's always clean, smells nice, well kempt. While he sleeps a lot hes well fed and hydrated and seems relatively happy. The staff we've had dealings with have all been friendly, courteous and professional.

My mother is on the dementia ward. She is looked after extremely well. The staff are very caring and spend time chatting, laughing and joking with her. They treat her with Patience and dignity. I am very happy with Cert Enfys.

Thank you all so much

Staff are helpful, friendly and can't do enough when we need help. They make sure my husband is comfortable, they check what he wants to eat and drink, they make sure his food is cut up so its easy for him to eat. It's lovely and warm in the rooms and they are very clean.

All my mothers needs are met and feel it's easy to talk about anything I need to say and feel listened to. I'm kept informed on any vaccination programmes to keep the residents safe from influenza or covid. I'm really happy with the way the staff treat my mother.

As a family we are very pleased with this care home. Mum is well looked after. Most importantly all the staff are kind and caring and do an excellent job.She has help with personal care & is always clean & tidy. She is well fed & has regular drinks. There are activities on offer. Medical attention is offered if needed. Services eg hairdressing, podiatry are available.

My mother has lived in Cwrt Enfys for over 3 years and she enjoys living there.She is treated with dignity and respect and she gets on great with the staff team.Myself,My family and my mum have never had any concerns with her care and we know she is well looked after,safe and most important she is happy.

My father has been a resident at Cwrt Enfys for the past three years. Throughout this time I have been both pleased and impressed by the high standard of care that he has received. The staff have been patient, compassionate and caring whilst attending to my father. They have also been very good at communicating any problems to me and of taking account of my opinion. At every level of staff there have been individuals that have shown an outstanding level of care and as a family we are very happy with the dedication that Cwrt Enfys has shown to my father and to all the other residents, this cannot be an easy task for them but we would like to extend our gratitude to all the staff for the exceptional work that they do.

My mother had been in Cwrt Enfys for 2 years before she became really frail and passed away. In that time she received amazing care. In her last few days, the home allowed us to stay with her 24/7 and we witnessed the most amazing care we could have hoped for. The staff made us feel that the experience was unique and special, as it was to us. The best staff ever!

My mum has been a resident since May 2022. Since my mum's admission to Cwrt Enfys Care Home the care & support given to my mum has been second to none. My mum is a resident at Ty Enfys & needs 24 hour nursing care as she has complex needs. The staff always treat her with respect & dignity at all times. I can't thank the entire staff enough & for this I will always be grateful. Also as far as cleanliness the whole home is absolutely spotless. I also write my review on behalf of my Dad who is 96 years of age soon & he is more than grateful for all the care my mother receives.

She well cared for. Staff are very supportive and interactive with patients/residents. Always keep us informed if something is wrong and provide a good report. We are very grateful for all the staff do here.

Both my parents seem very happy here.

Needs to be more activities everyday to keep minds stimulated, and a list of the activities given to residents each day, for them to be aware of what is available to them each day, and to take part in. Also visits from Clergy on a regular basis to be able to give communion.

I made many complaints over his care he was in nursing dementia so should have had highly trained staff watching out for him, other family members also visited often always something wrong on 1 occasion his toenails were so long his nail had split in 2 he was wearing some other persons shoes 3 sizes to small not once but a few times i pointed this out nothing was done as we had to go hunting for my dads slippers. Very under staffed in my opinion the lounge area had at least 20 residents sometimes more each time i visited but only 2 carers in view, fights broke out often. We had to get a carer to help the residents on different 3 occasions. My dads room was very small and gloomy nothing like the photos advertised. Although some staff members seemed eager to help my dad, others did not.

My husband had a fall whilst in Enfys Fach broke his hip and spent 4 weeks in Hospital. He was found to have a severe pressure sore on his heel which the home claimed happened in the ambulance but this has been disputed by the hospital. His feet were in a very poor state due to the lack of chiropody and the home said they had been let down by their provider of this service. Cleaning and poor hygiene are also an issue and no provision is being made for updating or maintenance. Furniture in the dining/lounge area is in a poor condition. Given the cost of the the top up fees do not consider this home.

Roy Edwards

Take Care of yourselves.

We all had confidence that my sister was being cared for by wonderful staff and will always be thankful to them.