Silvercrest Care in Powys | 1 Care Home

Review of
Cwrt Enfys Care Home
from Joan J (Wife of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

Staff are always kind and caring towards my husband and myself. Room is clean with lovely new furniture. Food is excellent, always fresh and well presented with a good variety. Overall, pleased with the nursing care.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave your kind review. We're pleased to hear you're happy with the care provided, and that the team continues to show such kindness. It's also good to know the environment and meals also meet a high standard. We'll be pleased to pass on your positive words to the team. Thanks again.

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Review of
Cwrt Enfys Care Home
from Craig W (Son of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Dad's always clean, smells nice, well kempt. While he sleeps a lot hes well fed and hydrated and seems relatively happy. The staff we've had dealings with have all been friendly, courteous and professional.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for your feedback. It's reassuring to hear that your dad is comfortable, well cared for, and supported by a friendly and professional team at the home. Your positive comments are very much appreciated, and we look forward to sharing them with the team. Thank you again.

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Review of
Cwrt Enfys Care Home
from Mary J (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My mother is on the dementia ward. She is looked after extremely well. The staff are very caring and spend time chatting, laughing and joking with her. They treat her with Patience and dignity. I am very happy with Cert Enfys.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave your feedback. We are pleased to hear that you are very happy with Cwrt Enfys, and that the staff team are caring. The team understand the importance of connections and laughter, and will always make time for positive interactions. Thank you again.

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Review of
Cwrt Enfys Care Home
from K B (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

I am so grateful to the entire team at Cwrt Enfys for the wonderful care that my dad receives. He is always well presented which means so much to us as a family that he is being looked after with such dignity, respect and kindness.
The staff are lovely, approachable, helpful, supportive and ensure

that both my dad and our family feel cared for.
Thank you all so much

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave such positive feedback. We're very pleased to hear how well cared for your dad is and that he is supported with dignity, respect, and kindness, which are our core values at Silvercrest Care. Your kind words about the team mean a great deal, and we look forward to sharing them with the team. Thank you again.

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Review of
Cwrt Enfys Care Home
from S S (Wife of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

Staff are helpful, friendly and can't do enough when we need help. They make sure my husband is comfortable, they check what he wants to eat and drink, they make sure his food is cut up so its easy for him to eat. It's lovely and warm in the rooms and they are very clean.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave your feedback. It's great to hear how well supported your husband is and that staff are attentive to his comfort and needs. Knowing his meals, environment, and daily care are managed so thoughtfully is reassuring to hear. Your feedback is very much appreciated, and we look forward to sharing it with the team. Thank you again.

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Review of
Cwrt Enfys Care Home
from Richard H (Son of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

All my mothers needs are met and feel it's easy to talk about anything I need to say and feel listened to. I'm kept informed on any vaccination programmes to keep the residents safe from influenza or covid. I'm really happy with the way the staff treat my mother.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for your feedback. It's reassuring to hear that you feel listened to, kept well informed, and that your mother is cared for with kindness. Our staff know how important it is to be able to reassure the residents loved ones that their needs are well met and kept safe. Thank you again.

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Review of
Cwrt Enfys Care Home
from Jane R (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

As a family we are very pleased with this care home. Mum is well looked after. Most importantly all the staff are kind and caring and do an excellent job.She has help with personal care & is always clean & tidy. She is well fed & has regular drinks. There are activities on offer. Medical

attention is offered if needed. Services eg hairdressing, podiatry are available.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave your kind review. We're pleased to hear your mum is well cared for and supported by a kind, attentive team. Staff make great effort in ensuring residents are comfortable, well presented, and able to enjoy the activities and services available. Your feedback is truly appreciated, and we look forward to sharing it with the team at Cwrt Enfys. Thanks again.

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Review of
Cwrt Enfys Care Home
from Nicola T (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

My mother has lived in Cwrt Enfys for over 3 years and she enjoys living there.She is treated with dignity and respect and she gets on great with the staff team.Myself,My family and my mum have never had any concerns with her care and we know she is well looked after,safe and most important she is happy.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for your lovely feedback. It's so nice to hear how happy your mother is at Cwrt Enfys and that she feels so well supported by the team. Our staff stive to make residents (and their families) feel safe, respected, and content. We'll pass on your kind words to the team. Thank you again.

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Review of
Cwrt Enfys Care Home
from L M (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

My father has been a resident at Cwrt Enfys for the past three years. Throughout this time I have been both pleased and impressed by the high standard of care that he has received. The staff have been patient, compassionate and caring whilst attending to my father. They have also been very good at communicating

any problems to me and of taking account of my opinion. At every level of staff there have been individuals that have shown an outstanding level of care and as a family we are very happy with the dedication that Cwrt Enfys has shown to my father and to all the other residents, this cannot be an easy task for them but we would like to extend our gratitude to all the staff for the exceptional work that they do.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care HomeThankyou for taking the time to write a review. The staff team are very dedicated and take pride in thier role and will be delighted with the feedback and we are pleased that your father is doing do so well in Cwrt Enfys care home

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Review of
Cwrt Enfys Care Home
from Jennifer M (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother had been in Cwrt Enfys for 2 years before she became really frail and passed away. In that time she received amazing care. In her last few days, the home allowed us to stay with her 24/7 and we witnessed the most amazing care we could have hoped for. The staff made us feel that the experience

was unique and special, as it was to us. The best staff ever!

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you so much for your kind words and for taking the time to leave a review. It was a privilege to care for your mother and to support you all during her final days. We're truly touched to hear 'best staff ever', which really means a lot. Your feedback will be shared with the staff at Cwrt Enfys, who, I'm sure, will be proud to know they made a difference. Thank you again.

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Review of
Cwrt Enfys Care Home
from Delyth M (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident since May 2022. Since my mum's admission to Cwrt Enfys Care Home the care & support given to my mum has been second to none. My mum is a resident at Ty Enfys & needs 24 hour nursing care as she has complex needs. The staff always treat her with respect & dignity at all times.

I can't thank the entire staff enough & for this I will always be grateful. Also as far as cleanliness the whole home is absolutely spotless. I also write my review on behalf of my Dad who is 96 years of age soon & he is more than grateful for all the care my mother receives.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeWe are delighted to hear that you feel that mum is receiving the care, respect, and dignity she deserves, and that your dad also feels reassured and grateful. It's reassuring to know you value both the dedication of our care team, along with the high standards of cleanliness within the home. Your kind words mean a great deal to us all and will be shared with the staff. Thank you for taking the time to leave your review.

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Review of
Cwrt Enfys Care Home
from Anne H (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

She well cared for. Staff are very supportive and interactive with patients/residents. Always keep us informed if something is wrong and provide a good report. We are very grateful for all the staff do here.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave a review. We are pleased to hear that you feel mum is well cared for by a supportive staff team, who interact well with residents. We understand how important good communication is with families, enabling peace of mind and reassurance. Thank you again for your review, and we look forward to sharing your positive comments with the team.

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Review of
Cwrt Enfys Care Home
from Melanie E (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum and dad are both residents here at Cwrt Enfys. They were made to feel extremely welcome and both shared a room together as their bedroom and also as a living room until my dad deteriorated and went across to the nursing side. The staff are always polite, professional and extremely accomodating.

Both my parents seem very happy here.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave a review. We're very pleased to hear that your mum and dad felt welcomed and supported at Cwrt Enfys, and that they've been able to stay connected during a time of change for them. It's good to know they are both happy, and that you have found the staff team to be polite and professional. Your feedback is important, and we look forward to sharing such positive words with our team at Cwrt Enfys. Thank you again.

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Review of
Cwrt Enfys Care Home
from Gary E (Son of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Needs to be more activities everyday to keep minds stimulated, and a list of the activities given to residents each day, for them to be aware of what is available to them each day, and to take part in. Also visits from Clergy on a regular basis to be able to give communion.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for your feedback and for sharing your suggestions. We understand that meaningful daily activities and spiritual support are both important to overall wellbeing. We do have a weekly activity calendar which is posted around the home, but we appreciate that maybe this could be better shared with residents. Your comments will be shared with the team and will be considered as we continue to develop and improve the experience for all our residents. Thank you again for your feedback. Should you have any further concerns or suggestions, please feel free to raise them with the home manager at your next visit.

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Review of
Cwrt Enfys Care Home
from Cath W (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

My dad had fallen 4 times in 10 weeks at this home the last one he fallen out of bed onto a hard floor which resulted in a broken hip and currently still in hospital after a op.
I made many complaints over his care he was in nursing dementia so should have had highly trained staff watching

out for him, other family members also visited often always something wrong on 1 occasion his toenails were so long his nail had split in 2 he was wearing some other persons shoes 3 sizes to small not once but a few times i pointed this out nothing was done as we had to go hunting for my dads slippers. Very under staffed in my opinion the lounge area had at least 20 residents sometimes more each time i visited but only 2 carers in view, fights broke out often. We had to get a carer to help the residents on different 3 occasions. My dads room was very small and gloomy nothing like the photos advertised. Although some staff members seemed eager to help my dad, others did not.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to share your concerns. We are sorry to hear about your experience and are disappointed to learn that your expectations were not met. The wellbeing, safety, and dignity of those in our care are always our top priority, and we take feedback of this nature seriously.We would welcome the opportunity to discuss your concerns in more detail. Please contact the home to arrange a conversation with the Home Manager, who will be happy to listen and work with you to address the issues raised. Thank you again.

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Review of
Cwrt Enfys Care Home
from Ann N (Wife of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

My husband had a fall whilst in Enfys Fach broke his hip and spent 4 weeks in Hospital. He was found to have a severe pressure sore on his heel which the home claimed happened in the ambulance but this has been disputed by the hospital. His feet were in a very poor state due to the lack of chiropody

and the home said they had been let down by their provider of this service. Cleaning and poor hygiene are also an issue and no provision is being made for updating or maintenance. Furniture in the dining/lounge area is in a poor condition. Given the cost of the the top up fees do not consider this home.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for sharing your feedback. We are sorry to hear that your experience at Enfys Fach was not as expected. The wellbeing of our residents is our priority, and we take your concerns seriously.Regarding your husband's pressure sore, we understand that there are differing views on this, and we are working with the relevant professionals to fully understand where this was acquired. We acknowledge the challenges with chiropody services, and the impact that has had, and are addressing this with our provider. We also take cleanliness and comfort seriously and are continually reviewing and upgrading our facilities.We would welcome the opportunity to discuss your concerns further in person. Please feel free to contact us directly.

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Review of
Cwrt Enfys Care Home
from Roy E (Husband of Resident) published on 1 August 2024 Submitted via Website • Report

Overall Experience

My wife has been a resident here for 3 months prior to taking respite visits over the last two years. During the respite visits, it soon became obvious to me that Cwrt Enfys was a very special place full of very special people providing a very high level of care. It also came across as a friendly place

so I had no hesitation in admitting my wife permanently. Now visiting every day I see firsthand and more frequently the high level of care from all Departments as her needs are all attended to in a very loving caring manner. For my part, it is always a pleasure and a privilege to be amongst all the special people here whom I look upon as my friends who have made me very welcome into the family atmosphere that prevails at Cwrt Enfys.
I thank you all from the bottom of my heart for looking after my wife and making myself so welcome.
Roy Edwards

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to write such a kind review. We're glad that Cwrt Enfys made a positive impression during your wife's respite visits and that you felt confident in choosing us for her permanent care. It's heartwarming to hear that your wife's needs are met with such love and care and that you feel welcomed and part of our family atmosphere. Your appreciation means a lot and we look forward to sharing your positive words with our staff team. Thank you again.

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Review of
Cwrt Enfys Care Home
from Denise S (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report

Overall Experience

I travel with my husband to visit my Mum every 4-6 weeks or as often as we can from Ireland. Mum has been on the 1st floor now for well over two years, each time we visit we find her room and herself clean, and safe and her needs met by the wonderful team of care staff that are usually very busy but

always have time for a chat about Mum if we need to. We always have a pleasant welcome on our visits which means so much as we find our visits sometimes emotional as our Mum's Dementia and health issues cause her to become more dependent. Thank you so much for all you do for Mum and the work you commit to.
Take Care of yourselves.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to write your review. We are pleased to hear that you are happy with the support and care given to Mum and that our staff can offer you peace of mind, especially as living away from Mum. We will share your kind words with the team who'll be very happy to hear them. Again thank you for your review and we look forward to your next visit from Ireland.

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Review of
Cwrt Enfys Care Home
from Janice W (Sister of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

I can't give enough thanks to all the staff for the excellent care they gave my sister. She was always treated with great respect and they did everything possible to ensure she was comfortable.
We were always made very welcome when we visited. They listened and answered all our enquiries. Whenever

it was possible they made sure that my sister could be included in activities.
We all had confidence that my sister was being cared for by wonderful staff and will always be thankful to them.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you so much for your review. It's heartening to hear such kind words in regard to the care and support that your sister has received at Cwrt Enfys. The whole team at the home pride themselves on providing dignified and compassionate care, and it's great to hear that also transpires into a warm welcome for families and visitors. Inclusion and stimulation is key and it's good that your sister was encouraged to participate in activities where possible. Once again thank you for your kind words, which we will share with a delighted team.

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Review of
Cwrt Enfys Care Home
from Georgina D (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report

Overall Experience

I would like to thank all the care, nursing, maintenance, kitchen, entertainment and office staff for all the wonderful care and comfort they have given to my mother and our family.
The care and attention was above and beyond. They have made my mother feel like it was her home she was living in and

they were her family.
I cannot begin to tell you what attention to detail they provide it’s the little things they do. My mother was so very ill this week, but every time they came into the room they addressed her and called her name.
They have gone through this journey with us and have made the difficult, task bearable by holding us up when we have been at our lowest.
They have offered a friendly smile, a shoulder and have talked us through everything.
I will never be able to thank this team enough, but I would love them to be commended for their excellence.
Thank you from the bottom of our hearts.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care HomeThank you for taking the time to leave a review. We are so pleased to hear such positive words on how each department within the home have provided both you and your mum true comfort. Living in a care home can be a difficult transition for many and it's really reassuring to hear that mum felt and saw Cwrt Enfys as her home. We will of course share your very kind words and gratitude with the team at the home, who I'm sure will be very pleased to hear them. Thank you again for taking the time, and we wish you and your family well.

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Care Home Owned by Silvercrest Care in Powys

Silvercrest Care Locations in Powys (1)

Silvercrest Care Reviews in Powys (71)

Cwrt Enfys Care Home

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