Care Home Owned by Silvercrest Care in Powys

any problems to me and of taking account of my opinion. At every level of staff there have been individuals that have shown an outstanding level of care and as a family we are very happy with the dedication that Cwrt Enfys has shown to my father and to all the other residents, this cannot be an easy task for them but we would like to extend our gratitude to all the staff for the exceptional work that they do.

was unique and special, as it was to us. The best staff ever!

I can't thank the entire staff enough & for this I will always be grateful. Also as far as cleanliness the whole home is absolutely spotless. I also write my review on behalf of my Dad who is 96 years of age soon & he is more than grateful for all the care my mother receives.

Both my parents seem very happy here.

& content all the time. Those care staff are ex.

out for him, other family members also visited often always something wrong on 1 occasion his toenails were so long his nail had split in 2 he was wearing some other persons shoes 3 sizes to small not once but a few times i pointed this out nothing was done as we had to go hunting for my dads slippers. Very under staffed in my opinion the lounge area had at least 20 residents sometimes more each time i visited but only 2 carers in view, fights broke out often. We had to get a carer to help the residents on different 3 occasions. My dads room was very small and gloomy nothing like the photos advertised. Although some staff members seemed eager to help my dad, others did not.

and the home said they had been let down by their provider of this service. Cleaning and poor hygiene are also an issue and no provision is being made for updating or maintenance. Furniture in the dining/lounge area is in a poor condition. Given the cost of the the top up fees do not consider this home.

so I had no hesitation in admitting my wife permanently. Now visiting every day I see firsthand and more frequently the high level of care from all Departments as her needs are all attended to in a very loving caring manner. For my part, it is always a pleasure and a privilege to be amongst all the special people here whom I look upon as my friends who have made me very welcome into the family atmosphere that prevails at Cwrt Enfys.
I thank you all from the bottom of my heart for looking after my wife and making myself so welcome.
Roy Edwards

always have time for a chat about Mum if we need to. We always have a pleasant welcome on our visits which means so much as we find our visits sometimes emotional as our Mum's Dementia and health issues cause her to become more dependent. Thank you so much for all you do for Mum and the work you commit to.
Take Care of yourselves.

it was possible they made sure that my sister could be included in activities.
We all had confidence that my sister was being cared for by wonderful staff and will always be thankful to them.

they were her family.
I cannot begin to tell you what attention to detail they provide it’s the little things they do. My mother was so very ill this week, but every time they came into the room they addressed her and called her name.
They have gone through this journey with us and have made the difficult, task bearable by holding us up when we have been at our lowest.
They have offered a friendly smile, a shoulder and have talked us through everything.
I will never be able to thank this team enough, but I would love them to be commended for their excellence.
Thank you from the bottom of our hearts.

and support.

Also, the manager is always available to help when needed as well as the lady in reception who is always happy to help and they all deserve awards.

her home for more than eight years.

place mam with you we were assured there would be lots of interaction with the entertainment team however where this was the case it now seems to have deteriorated. I am told there are only three people employed to provide activities for the whole of Cwrt Enfys with approx 100 patients, this is unfair to the team and unreasonable expectations. Can this be addressed as it has a knock-on effect on the residents who so desperately need this interaction.