Cwrt Enfys Care Home

Gorof Road, Ystradgynlais, Lower Cwmtwrch, Swansea SA9 1DS

Cwrt Enfys Care Home, Swansea, Powys
Cwrt Enfys Care Home, Swansea, Powys
Cwrt Enfys Care Home, Swansea, Powys

Cwrt Enfys is an open and welcoming care home situated in the beautiful upper Swansea Valley on the outskirts of the village of Ystradgynlais. It is one of 5 premium Silvercrest care homes in South Wales.

The home and its whole team are fully equipped and trained to provide excellence in relationship-centred care for all residents. They continually strive for higher quality in care and lifestyle across a range of residential, nursing and dementia needs.

Cwrt Enfys provides an open door policy for families to ensure transparent and responsible care across its communities while giving residents personalised care.

All admin, care, catering, domestic, lifestyle, maintenance, nursing teams work together to provide a safe and relaxed atmosphere, creating a real sense of community in a family home environment. Residents have ample opportunities to keep mind and body engaged thanks to the dedicated team who provide a wide range of activities.

Group: Silvercrest Care

Person in charge: Lindsey Davies (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 99 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Welsh, Hindi, Polish, Russian

Single Rooms: 97

Shared Rooms: 1

Rooms with ensuite WC: 98

Weekly Charges Guide: Personal Care Single £700 – £950 (These prices are only a guideline, please contact Cwrt Enfys Care Home to find out the exact price for your requirements.) Nursing Care Single £850 – £1100 (These prices are only a guideline, please contact Cwrt Enfys Care Home to find out the exact price for your requirements.)

All personal and nursing care included aswell as all hotel services costs.
Additional services such as hairdressing would carry small additional charge.
Top ups are usually required and assessed on an individual basis, please inquire with management.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Cwrt Enfys Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

3 Bed Vacancies

posted 26 Oct 2017

Please enquire with home.

Reviews

8.9 Cwrt Enfys Care Home has a Review Score of 8.9 (8.929)

The Review Score of 8.9 (maximum of 10) for Cwrt Enfys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Cwrt Enfys Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.575 for Cwrt Enfys Care Home is calculated as follows: ( (117 Excellents x 5) + (31 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 167 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.354 Points relating to the number of positive Reviews for Cwrt Enfys Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.8 positive Reviews (99 registered maximum number of service users ÷ 5). 7 Reviews ÷ 19.8 Target = 0.354

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cwrt Enfys Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Cwrt Enfys Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I am extremely happy and satisfied with the care my sister receives at Cwrt Enfys. The carers are wonderful and the nursing staff are second to none. Every query is followed through immediately. I really cannot fault their facility.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When this care home change ownership to Silvercrest Care I had serious reservations about the level of care that my mum would receive. However, having weathered a few setbacks, I now believe that the standard of care, the support of the carers and the activities section has improved quite drastically for the better! My only concern at present is the number of care workers that are unable to communicate as well as should be expected. Also, I feel that there should be more care workers working the evening shift.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is lovely. They are very caring and if there is something trouble them they take the time to reassure them that everything is fine. The food is wonderful with plenty of variety. The staff are wonderful.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 11 Jan 2017:

Many thanks for your kind review, the team members at the home will be very grateful for your comments. We believe Cwrt Enfys is the best care home in the vicinity and we always strive to improve the care we deliver.

The resident has been in the home for 8 years, the management, staff, carers all give an excellent service.
Laundry - could be better, clothes going missing or put in another resident's room.
Kitchen staff - always helpful and good variety of meals.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 11 Jan 2017:

Thank you for taking the time to write your review. Your comments will be passed back to the hard working team in the home, who will be grateful for them and we are taking steps to try and improve laundry allocations in the home.

Excellent service.
Friendly and helpful and experienced staff. Couldn't ask for better.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 06 Jan 2017:

Many thanks for your kind review - we are very glad that you are happy with the home and the staff will be delighted for your kind review.

My sister, aged 90 has been in Cwrt Enfys Care home for 2 years. My brother and myself visit her almost every other day. We find her very happy in her en-suite bedroom or in their communal lounge. She is always very cleanly presented and speaks highly of the food and the variety of menus provided.
She speaks very well of the courteous and caring staff. We are very satisfied and fortunate to have our sister in such a happy environment.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 06 Jan 2017:

Thank you very much for your kind review. We always aim to provide the very best levels of care and we are glad that you feel your sister is receiving this. We believe that Cwrt Enfys is the best care home in the area and we are always looking at ways to improve. Your comments will be greatly appreciated by the hard-working team at Cwrt Enfys.

The nursing staff and the care staff at the home are fantastic. I feel that my grandmother is well cared for. My only concern is since Silvercrest have taken over the home, the carers do not have time to spend with the residents, through no fault of their own.

How likely would you be to recommend Cwrt Enfys Care Home? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 06 Jan 2017:

Many thanks for your kind review, we are glad that you feel grandmother is well cared for. We aim to provide the best possible care in safe and comfortable homely surroundings. Our staff team work very hard to ensure all the resident's needs are met, recently the dependency level of our residents have been increasing, we have placed more professional qualified staff and carers on the communities in the home as a result.

Staff are very good. Always have a good welcome. Mother is happy there.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 06 Jan 2017:

Many thanks for your kind review, your comments will be greatly appreciated by the hard-working staff team on all the communities at Cwrt Enfys.

My father has been a resident at Cwrt Enfys for just over a month now and I cannot speak highly enough of the care he has received. As we had to move him from his previous home in Sussex due to unforeseen circumstances, we made the decision to bring him closer to us in Wales. He has dementia and we were very anxious that such a big move would be detrimental to him. However, thanks to the professionalism and support of the Manager of Cwrt Enfys, and the care and kindness of all the staff, the move could not have gone smoother and Dad has settled in far better than I think any of us could have hoped for.
He is treated with the utmost kindness and respect and I leave after each visit knowing he is safe and being looked after. All the staff are very friendly and will do everything they can to help Dad - nothing I have asked for has been too much trouble and they let me know how he is doing and if he needs anything. Moving him to Cwrt Enfys has been the best decision we've made.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bik Choudhary, Director at Cwrt Enfys Care Home responded to this review on 11 Aug 2016:

Thank you for your kind review. We are very pleased your loved one has settled well into the home. We have some wonderful team members in the home and your comments will be passed onto them. We are always looking at ways to improve the facilities and services we provide, we pride ourself in maintaining high standards across the board.

We as a family understand the difficulties of caring or nursing the elderly and infirm and it can be challenging. We found that we as a family didn't feel a welcome visiting our Dad- no one ever took the time to ask how our mum was (in another home) we always had to initiate contact with staff about dad's well being on the visits. Although at some point we were advised of concerns about dad's inappropriate behaviour we were always told it wasn't a problem, things were ok and medicine prescribed. All the family really didn't like him being there and didn't find it welcoming or friendly. Dad's last days there were distressing in the manner he was 'packed up' to leave, swift and unfeeling- no contact or follow up after he left . Manager unsympathetic and lack of concern. Dad died 14/2/16.

How likely would you be to recommend Cwrt Enfys Care Home? Unlikely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My husband is a resident at Cwrt Enfys, the carers work efficiently as a team ensuring that each resident is treated with dignity. Their safety is paramount, the care and empathy given to residents from a physical and emotional prospective excels staff always accommodate and give family and loved ones a welcome and are always at hand to discuss anything about loved ones, ensuring piece of mind. Everyone works as a team at Cwrt Enfys to ensure the highest standard of care is delivered.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catrin Fletcher, Operations Director at Cwrt Enfys Care Home responded to this review on 15 Jan 2016:

This is a lovely endorsement of the care given by our dedicated team at the home and they will be thrilled to read this. Thank you so much for taking the time to review the home.

All the staff are very friendly. The food is excellent and good quality. The staff provide a variety of activities which the clients all enjoy. The only negative thing I can report is that I find my bedroom too small.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Catrin Fletcher, Operations Director at Cwrt Enfys Care Home responded to this review on 13 Jan 2016:

We are always pleased when residents and relatives recommend us to others - the staff will be delighted to hear this. And our Award winning chef is such an asset to the home with lots of home made cakes and carefully prepared meals - good to hear that your relative enjoys the food. Thank you

I am very pleased with the level of service this care home provides. I also have noticed a significant improvement recently with the change of management.

How likely would you be to recommend Cwrt Enfys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catrin Fletcher, Operations Director at Cwrt Enfys Care Home responded to this review on 13 Jan 2016:

The change of ownership could have been a difficult time but we made every effort to make it as seamless as possible so your comments are very welcome. With the new owner and a new manager in place we are talking to residents and relatives about further improvements. So please contact the manager if you have any suggestions - thank you.

The staff in the home always been very welcoming, they meet my mother's needs well. The home is clean, well organised and warm. The food provided is plentiful and appears a good quality. The staff make an effort in entertaining the residents and have regular social events organised monthly.

How likely would you be to recommend Cwrt Enfys Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Catrin Fletcher, Operatins Dirctor at Cwrt Enfys Care Home responded to this review on 11 Jan 2016:

Thank you for the lovely comments which I will pass on to the staff. We are delighted that you are pleased with the care and agree that the social events are greatly enjoyed by the residents. The Male Voice Choir was certainly a hit in December.

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Awards / Recognitions

September 2011

Highly Commended Certificate

Recipient: Cwrt Enfys Care Home

Date: Monday 05 Sep 2011

more details

October 2009

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cwrt Enfys Care Home