Cwrt Enfys Care Home

From the bottom of my heart, I am so glad that we, as a family, had the privilege of Mam being accepted at your home. You all have been absolutely brilliant in these difficult times and you all should be proud of what you do for the residents. Again, from all the family, diolch un fawr. (Thank you)

My mother has been a resident at the home for two years and during that time I and other family members are extremely grateful for the care and support my mother has received. The entire staff are always pleasant, welcoming and friendly. My mother's first language is Welsh and fortunately, many of the care workers are able to converse with my mother in Welsh. Communication between the home and myself are extremely good.

My mother needed EMI nursing, and after viewing a number of care home facilities, we decided on Cwrt Enfys. From first looking at the home, we felt it was the perfect place for my mother, and 10 months later, we feel justified in our choice as my mother receives wonderful care and is treated properly and with dignity, and I would certainly recommend Cwrt Enfys to anyone.

Exceptional care from exceptional staff whose demonstrable commitment goes far beyond what the job entails. It is a great comfort to us to know that mum is in the loving care of extraordinary people.

My mother looks very well cared for.

As can be seen by the answers I have made to the options, I cannot find any fault whatsoever with the home. They not only care for my mother wonderfully well, but they are also extremely helpful, considerate and caring towards myself taking an interest in my health and wellbeing too. I cannot commend each and every one of them from the cleaners, carers up to management and office staff enough other than to say that they care and look after my mum as much as I do. The staff are all so happy and pristine in their workplace and as such lifts my mother's mood as she does miss her own home so much. I would have no hesitation at all to recommend the home to anyone looking for places for their loved ones.

We as a family are very pleased with the care and attention that is shown to our Dad /Husband. It is very difficult at present with the conditions we are faced with and not being able to see our loved ones.

My auntie is currently residing at this beautiful care home in Ystradgynlais. The care, staff and feel of the home are second to none. The home is inviting with a warm feeling, the staff cannot do enough for my auntie and she really enjoys being here. There are activities to keep her busy during the day and there is a general feeling within the family, that we trust this home with someone we dearly love, something that anyone having to place a relative in a nursing home needs to know, that their relative is cared for and looked after. I cannot speak highly enough about the home.

I checked out a number of nursing homes and chose Cwrt Enfys not just for the atmosphere but also the organised working of the home.

Unfortunately, my mother was served a 28-day notice after residing at Cwrt Enfys for 5 months. Moving my mother who has a diagnosis of Alzheimer’s to a completely different environment is both upsetting and heartbreaking. Lacking in empathy and compassion.

I have found Cwrt Enfys Care Home a lovely calm atmosphere, in a well furnished, clean, well-decorated home for my Mum. Knowing she is clean, well cared for in a safe and secure environment. To see the staff with the residents and visitors, they are marvellous, to see them getting everybody ready for lunch is like a military operation. The nursing staff phone me regularly, whether it is a safety issue or medical. The transition to nursing care was all done for us. My mother is very happy, as are we. I am an NVQ in care and know she is having good care.

Our experience with the care/support of our son is limited at the moment. He was admitted on August 9th and since that time has had 3 admissions to general hospital due to his very complex needs. These admissions have resulted in him being away from the home for a total of 10 weeks. He has been looked after superbly while he has been resident and is very happy to be back at the home. To the present, we are very happy to say he is in their care and hope to be always able to say so.

The home is clean, the food nutritious, home cooked and inviting. The environment is safe and secure. We were impressed by the various activities that are organised from time to time. Also, the changing scenes which are depicted on the walls around the home.

During her last hours, my brother and I were able to maintain our long bedside vigil thanks to the constant support from all the staff members, only having to leave her side for her regular comfort and medical checks. We thank you all for making that possible.

Visitors are always welcomed with a smile. This is a statement based on fact and bears no influence by anyone connected with Cwrt Enfys.

My overall experience of the care provided for my mother has been positive.

The staff have been very caring. The entertainment has also been first class.

I attended the 100th birthday of my aunt recently and was very impressed with the amount of time and effort given by the staff to organise an excellent birthday party for my aunt. This included; letting the Queen's office know and also Welsh Government, decorating her room and a separate room for my aunt and her relatives, baking a scrumptious birthday cake and providing a tea. Also organising musical entertainment; in all ways an excellent part of their care.

I am extremely happy and satisfied with the care my sister receives at Cwrt Enfys. The carers are wonderful and the nursing staff are second to none. Every query is followed through immediately. I really cannot fault their facility.

When this care home change ownership to Silvercrest Care I had serious reservations about the level of care that my mum would receive. However, having weathered a few setbacks, I now believe that the standard of care, the support of the carers and the activities section has improved quite drastically for the better! My only concern at present is the number of care workers that are unable to communicate as well as should be expected. Also, I feel that there should be more care workers working the evening shift.