Silvercrest Care in Bridgend | 1 Care Home

Review of
Morgana Court and Lodge
from Ruth D (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

All staff are approachable and friendly. They talk to the residents not just to each other so there is a nice atmosphere. There are different activities each day like Tai Chi, table football, quizzes and massage and themed days with live music for VE day etc. The food is very good with a varied selection.

My dad had salmon and roast lamb one week, with a glass of wine available with Sunday lunch in the Court. If my dad is ill nursing staff monitor him diligently too. I have worked in different care homes and would highly recommend Morgana.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for taking the time to leave a review. We're very pleased to hear that your dad is enjoying the atmosphere, activities, and quality of care at Morgana Court. It's reassuring to know that the team's approach is making a positive difference, and that your previous experiences supports your recommendation. Your comments are highly valued and appreciated, and will be shared with our team. Thank you again.

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Review of
Morgana Court and Lodge
from T H (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Overall my dad receives excellent care with his needs being met by caring staff. Although I've noticed more and more new staff with the unability to communicate with residents, which has led residents to become frustrated and shouting at the members of staff. I have also had difficulties communicating

with staff over the telephone and having to ask them to repeat not to sound rude I have finished the call not totally understanding just piecing bits together and hoping I've got it right.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for taking the time to leave your feedback, we're happy to hear that you feel that your dad receives excellent care from our team. We're also pleased to hear that his needs are being met with kindness. We're sorry to hear of some of the recent difficulties you've experienced with communication and appreciate you raising this. We understand that good, clear communication is key to building strong relationships with families, and we are committed to this. Should you wish to discuss these concerns further, please do speak with the Home Manager, who would be happy to listen and offer reassurance.

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Review of
Morgana Court and Lodge
from Mary O (Wife of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

Morgana Court in my experience is a very welcoming care home. All the staff, carers, nurses, cleaning, laundry and catering are wonderful, they cannot do enough for my husband and myself. As soon as you walk into reception you feel so welcomed by the admin staff and the manager. My husband is settled

there and I feel he has been very fortunate to have had a place here. Our family and friends who visit have also said the same and are very impressed with the home.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you very much for your kind comments - the management and staff teams will be delighted that your husband is well settled and you and your family are happy with the home and the care given.

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Review of
Morgana Court and Lodge
from Natalie T (Daughter of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother has been in this nursing home she has thrived. Her well being and health has been better. My mother is always clean. The staff are always pleasant and I cannot fault their care and attention towards my mother. The care is outstanding in this building. The building is kept to high standards

and is very clean. The nursing team and staff are professional. I would definitely recommend this nursing home and we are lucky for my mother to go to this nursing home.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for taking the time to leave such positive feedback. We're pleased to hear how well your mother is doing and that you feel she has thrived in our care. It's reassuring to know that you feel confident in the care, cleanliness, and professionalism of our team. We look forward to sharing your positive words with our staff teams and are very grateful for your recommendation.

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Review of
Morgana Court and Lodge
from Howell J (Son of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

Dad is well cared for. He is always clean and well dressed. His room is clean and tidy and there and good facilities and activities organised.
The staff are all friendly and welcoming and dad is clearly at home in Morganna Court and well looked after.
Thank you to all the staff at MC

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for your kind words and for taking the time to share your positive experience. We're pleased to hear that dad feels at home with us at Morgana Court, and that you have found the home to be clean and tidy, with a friendly and welcoming team. Your feedback is important to us, and we look forward to sharing your kind and positive words with our staff teams. Thank you again.

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Review of
Morgana Court and Lodge
from Angela S (Daughter of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

Mum and Dad moved into Morgana Court in 2021. They had two rooms, one as a bedroom and one a sitting room. This was the only Care Home that offered this option at the time as Dad needed nursing care and Mum residential. We were very grateful for this and they got a divan bed in for Mum rather than a

hospital bed which was a nice touch. Dad sadly passed away in 2024 and Mum stayed on. She's very happy there. Talks highly of the staff and as a family we agree. It's quite a small care home but pleasant and it doesn't smell as so many do. The staff are friendly and caring. The room is clean and bright. I think we made the right choice.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for your kind words and for taking the time to leave such positive feedback. We were so pleased that we were able to support both mum and dad as we fully understand how important family connections are, and will always make every effort in keeping families and couples together.Home comforts and personal touches are key in person-centred care and we are happy to know that we ere able to achieve this for both mum and dad with there separate and shared spaces. We were sorry for your loss when dad passed away, but are so pleased to know that mum remains happy with us. Thank you again for your kind words, and we look forward to sharing them with our team.

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Review of
Morgana Court and Lodge
from Ann J (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My Dad has been at Morgana Court for just over two years. The care is superb. The staff are caring and very kind. They know my Dad's preferences, likes/dislikes and what routine he favours. He is always clean, showered, shaved.
As a family, we are well informed and included in decisions about his

care. I know I can always chat with the staff about any concerns.
My Dad loves the food and there is a good choice. His room is always clean and tidy.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for your kind review. We are happy to hear that your father has been receiving great care in his two years with us at Morgana Court. It is great to know that our staff's kindness and attention to his preferences have a positive impact on his well-being. We are committed to keeping families informed and involved in care decisions and it's pleasing to know that you feel included and can discuss any concerns with our team. Your father's enjoyment of the food and the cleanliness of his room is also good to know, as we understand the importance of these 2 key areas. Thank you again for your review and we look forward to sharing your positive feedback and comments with the team.

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Review of
Morgana Court and Lodge
from Kayley P (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mam is getting at Morgana Court and Lodge. The staff are very caring and lovely and I have no worries about things regarding the home and the care for my mam.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review., the management and staff team will be delighted with the feedback.

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Review of
Morgana Court and Lodge
from Cathrine E (Mother of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

Staff are so good and kind and caring. My son is settled and content and made my life so much better. Thank you so much.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review, the staff team will be delighted.

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Review of
Morgana Court and Lodge
from C B (Granddaughter of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience

Disappointed that there has been no improvement on being able to gain entry to see my grandma. Waited 45 minutes on one occasion to get in. Attitude on some staff (mostly managers) is disgusting. They speak to you with no respect and like they know my grandma better than her family. Entertainment and

activities available could be massively improved. Some entertainment and activities seem very cheap and not well-prepared or thought out. Parking is a nightmare there, especially as there is a skip taking up space in the car park. Seating in communal area for visitors is extremely limited, more movable seats would be good.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for your feedback. We value all input as it helps us to improve continually.
We are sorry to hear of the challenges faced on visiting and the issues you've raised. We take your concerns seriously and will review them internally.
Improving visitor access and waiting times is a priority for us, as we understand the importance of family connections. Our management team are committed to providing a respectful environment for all residents and visitors.
We usually have excellent feedback regarding our activities but will take your comments on board.
Parking can be an issue, and we have recently created more parking spaces available.
Lastly, we acknowledge your feedback on limited seating in communal areas, we’ll take on board your suggestion of moveable seating, but also need to balance that with resident safety, space, and practicality.
Your feedback is invaluable to us, please do reach out to us directly should you like to discuss any concerns in further detail.

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Review of
Morgana Court and Lodge
from Marie C (Next of Kin) published on 14 May 2023

Submitted via Website • Report

Overall Experience

I would like to say the care home has given my next of kin a new lease of life.
She is well cared for every effort is made to make her feel at home.
She lived on her own before moving to Morgana Court and Lodge and I'm sure she felt isolated.
She loves the company and the care she has been given.
The

staff are incredible nothing is too much trouble.
I couldn't be happier with the care home.
Many, many thanks to the staff on mine and her behalf.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for a lovely review the hard-working staff team will be delighted with the feedback.

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Review of
Morgana Court and Lodge
from Alan S (Husband of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Where to start - my wife has vascular dementia and the only thing I can say is the staff are wonderful, the food is wonderful and the accommodation is second to none. All in all its a place that I have no problem recommending Morgana Court to anyone

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your lovely review of our home and hard-working staff team. We strive to have the best home in the locality.

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Review of
Morgana Court and Lodge
from Steve S (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

Really pleased with the attitude of everyone I have dealt with. There seems to be a genuine effort to be helpful and caring. You feel you are on the same side, both interested in the residents care which is really refreshing.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thankyou for your review, our residents are our first priority.

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Review of
Morgana Court and Lodge
from Amanda L (Daughter of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

Very friendly supportive staff. My dad is well looked after and very happy thank you, enjoying his time and looking very happy and very healthy.
He enjoys the activities and gathering in the new conservatory making new friends.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

A lot of effort and time has gone into redesigning the loving accomadation in the home and we are pleased your dad likes the new intersting, bright and inviting day spaces in Morgana court and Lodge.

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Review of
Morgana Court and Lodge
from D S (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

The staff overall are very caring and understanding especially in view of mother's lack of sight which creates an issue regarding her need for constant attention, which obviously is not possible. The food she says is excellent as is her room, though we did have to ask for the medication cupboard to

be moved after she hit and cut her head on it. Although mother has only been a resident for six weeks we have come to know several members of staff and have been very pleased with their attitude and support with some of mother's issues.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for the kind review. Unfortunately, medication cabinets in rooms are not suitable for all residents, and we are sorry your mother had this accident in her room. We are pleased the hard-working staff team have been attentive to her needs.

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Review of
Morgana Court and Lodge
from Mark R (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

The staff at the Lodge are excellent and treat my mother with the utmost care and compassion and allow her to keep her dignity - I cannot fault them one bit. All the staff are very welcoming and we are more than happy at the level of care she is receiving.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review - the lodge at Morgana Court caters for residents with dementia needs and all the staff have had extensive training in this field of care. We are pleased that your mother is treated with care and compassion.

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Review of
Morgana Court and Lodge
from D B (Daughter of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

The staff are great, wonderful. The staff make it nice for my mother who lives there permanently, a safe lovely place. Staff make it that way, you know you can trust the people who look after them, they are so lovely like family.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review, as a company we like to treat our staff well and believe this contributes to the family-friendly approach we show our residents.

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Review of
Morgana Court and Lodge
from Ceri B (Niece of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

It is a pleasure to walk into the home and all communal areas and this is due to the excellent cleanliness throughout. Exceptional care has been shown to our uncle since he has been a resident at Morganna Court. Most friendly staff and nothing is too much trouble for them. Very approachable and we are

kept fully informed of our Uncle's health and well-being. We have highly recommended Morganna Court to friends. Keep up the good work.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review, we are so pleased that your uncle is settled well into his new home.

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Review of
Morgana Court and Lodge
from David K (Son of Resident) published on 6 May 2023

Submitted via Website • Report

Overall Experience

I have been very pleased with the care my mother and uncle have both received at Morgana Court and Lodge Care Home.
The staff are particularly kind and caring, with plenty of time for the residents, promoting a homely feel with lots of activities to stimulate and entertain.
Communication is very good.
Both

homes are spacious with good facilities including nutritious food.
I am very happy to have chosen Morgana Court and Lodge for my nearest and dearest and would recommend them to others.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for taking the time to write a review which will be passed on to the team members. We are grateful that you have decided to put 2 of your family members in our care and that they have both thrived at the home.

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Review of
Morgana Court and Lodge
from Lindy D (Daughter of Resident) published on 6 May 2023

Submitted via Website • Report

Overall Experience

My mother is a resident of Morgana Lodge and I can't begin to say how relieved I am that my mother is getting the best care there. I live far away and can't visit on a regular basis, but every time I call (I try to call at least 3 times a week), I am given all necessary information on my mother's well

being, eating, drinking, happiness, etc. I get to talk to her every time and the staff always make me feel like I'm a part of my mother's care. They are always happy to put my mam on the phone for me to talk to her, they never make me feel like it's an inconvenience. I have family visiting her and they always say the same thing - that the Lodge is taking really good care of her and she looks really well. In fact, I enjoy calling and speaking to the staff as they are so friendly and I would say that they treat my mam like family. So grateful for all that they do for her.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for the kind words for our hard-working staff - they will be delighted with the feedback and we are happy that your mum is doing so well in the home.

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Care Home Owned by Silvercrest Care in Bridgend

Silvercrest Care Locations in Bridgend (1)

Silvercrest Care Reviews in Bridgend (73)

Morgana Court and Lodge

Morgana Court and Lodge

Morgana Court and Lodge

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