Care Home Owned by O S W L in Torfaen

welcome even during their busiest times. Every phone call is never rushed and you always feel so much better for it. Recently dads had a few challenges but I've received phone calls updating me every step of the way. The Lodge is beautiful, bright airy and his room along with his en-suite are kept clean and accident free. I've attended at meal times and always find the food fabulous and the staff will go above and beyond to cater for dad. I cannot thank Andrea Diane and the Team for their wonderful care of my dad. You are all truely amazing and we are forever thankful. Well done Llantarnam Lodge

of mind knowing she is in such good hands. The staff are always prompt in answering the door and calls, and I generally have no issues with the level of communication. The team here truly go above and beyond, and the addition of new team members has further strengthened the level of service. I am deeply grateful for their hard work and commitment to making life better for everyone.

fell and suffered a broken hip, yet we were not informed by the care home staff. It was only when my grandmother's condition worsened that we discovered the extent of the neglect. She is now hospitalised, and her prognosis is uncertain due to the lack of proper care and attention she received at the care home. I submitted a review previously and the response from the director was that 'she is doing very well and ready to be discharged from hospital' which couldn't be further from the truth and misleading to the general public. The disregard for her well-being is utterly inexcusable, and I strongly advise anyone looking for a care home to avoid this place at all costs.

of actions. There are very limited activities for the residents. There are four care staff during the day for twenty-five residents and two at night for twenty-five residents even if residents are poorly/ requiring additional care. Management in my opinion don't have a true reflection of what is going on - they're unable to support their team. When you leave a negative review on carehome.co.uk their Responsible Individual and Director leaves a comment stating 'I am pleased to be informed that your grandmother is doing very well and that she is ready for discharge from hospital.' which is a total lie to make themselves look better to the general public.

visited and my son-in-law as I was away, both found him very happy. I would certainly use the care home again.

Parties and activities thrown by the staff are wonderful but a more consistent activities staff member would be ideal. Overall I am very happy with the care Dad receives and always feel as though he's being left in safe hands.

The food is good. Fees are on the expensive side and did escalate year on year. The entertainment provided for residents unfortunately does fall short compared to other care homes. I would have liked to see more to occupy the residents and more inclusion of family members, regular coffee mornings, social events etc. Communication was also a little lacking in this area. Mum's end of life care was exceptional and very dignified and for that I will be eternally grateful.

interaction with the manager and some of the other staff and found everyone to be professional, affable, approachable and helpful. I would thoroughly recommend Llantarnam Lodge to anyone looking for an excellent care facility.

and reassuring and nothing is too much trouble. At first, Mum found it hard to settle in, but with the patience shown towards Mum and constant reassurance from all members of staff, she got there in the end. The home is clean and inviting and she is now in a routine which has helped her immensely. She’s happy, has made new friends and we as a family are so very grateful for all their help in welcoming Mum into this wonderful environment. So a very big thank you!

and the ladies (carers) are so considerate, accommodating, and kind. The cleanliness of the home is excellent. What an amazing place. I would not hesitate to bring my mother-in-law back when the need arises.

her home but now she frequently tells me how happy she is at the Lodge. The staff clearly have a focus on the needs of the residents, mum has Dementia and not only are there frequent activities and events, but there has also been a recent introduction of electronic pets. These devices can be very therapeutic, especially to those with Dementia, being around these pets, the difference in mum is astonishing, it is a joy to see. Yes, mum is in her own world but it's a happy place which is more than I could wish for. Personally I wish to send a heartfelt thank you to all the team at the Lodge, undoubtedly they have a challenging job to do but it is done very professionally.

and all have that caring gene. The Lodge manager leads by example and sets a service tone that echo's through everything in the home. I was most impressed with the way in which my uncle's ailments and needs were immediately recognised and provided for. Be it medical or wellbeing or simply a "like", it was catered for, swiftly and without having to ask or chase. They are simply "on the ball" across everything. Their attention to detail is impressive. The Lodge provides not just a care service but a complete care service. My first impression was very good and that has not slipped at all. Three months in, consistency of standards and service provision has not faltered.

to anyone looking for a safe and happy home for their loved ones.