Care Homes Owned by Allandale Care Group Ltd in Merseyside

The staff are fantastic, very caring and understanding. Lovely friendly atmosphere in the home. Dad really enjoyed his time here.

I am very happy at the Croft.

I am very happy with the care my father receives at The Croft. His room and the lounge area are very comfortable and the small size of the home suits dad very well. The staff who care for dad on a day to day basis are excellent - over the past months they have taken the trouble to get to know dad and understand his needs, even though he communicates very little. They are kind, calm and patient - exactly what is needed.

Mum has adapted really well to her new surroundings, has bonded very nicely with ALL of the wonderful staff, enjoys the excellent meals, benefits significantly from the support she receives with medication and personal hygiene needs and has come to realise that The Croft is the safest and best environment for her future years.

We will always be grateful for the compassion shown to both Dad and our family during such a difficult chapter of our lives. Thank you for caring for him so well.

As a family we are so pleased my Dad is at The Croft. Staff have show kindness and respect to my Dad since he moved there in January. This week has been particularly notable to us as a family as he has had a few medical issues which have been dealt with professionally and promptly by staff resulting in my Dad get great care very quickly. My Dad said today he felt the best he'd been for months and he felt calm. This was so wonderful to hear and to share with my family. He is definitely treated with dignity. Staff are very kind and caring to him. Thank you.

I visited my sister and received a most pleasant welcome. All the staff were extremely helpful and pleasant and provided a most welcome drink. Having travelled quite a distance. Surroundings and the home generally, were very comfortable. The staff were extremely kind and courteous. My sister appears very happy. All in all, I was very impressed.

Lovely care home. Staff are brilliant and so caring. Always very courteous (and make a great cup of tea). Very happy that mum is here, and so well looked after.

Peter went into The Croft 6th June 2025 - plenty of attention at first and got to know the staff and the regime. Shower in the mornings - change of staff - now shower in the night time (10 o'clock last night) shortage of staff - every day! Some are very caring and have time to talk.

All the staff are lovely, caring, helpful, and keep us informed. The home is clean, bright and warm. The food is all home-cooked. It's a lovely atmosphere.

We can't thank the staff at the croft enough. My mum in law is happy, safe and settled. And the staff are so lovely.

My mum has been living at Heathermount for over two years now, and I can see that she feels very at home and at peace there. She loves her spacious room where she can comfortably have family and friends around her, but more recently she has started to spend a little more time in the company of others in the lounge where she enjoys the crafts, discussions, exercises and outings that the activities worker Cheryl arranges, and the singalongs with George the visiting pianist. All the staff mix professionalism with real warmth and care for the residents; everyone is treated as an individual and their little ways and foibles respected. There is a lovely vibe at Heathermount which you don't find in some of the larger, smarter looking care homes; Heathermount looks and feels like a family home where everyone is cherished and valued. The staff never miss an opportunity to celebrate - anything, and the food is always great, genuine home cooking along with new dishes for the residents to try!

My mum has been a resident of The Croft for 3 years, when she became unable to live on her own due to dementia. We were delighted to find such an intimate, homely and welcoming care home with just 10 residents. The CEO and management have always worked with us to ensure that Mum has the best care possible. All the staff have this caring and friendly attitude too and this has been so reassuring to us as Mum's health failed. Mum is now nearing the end of her life and I can't tell you how relieved we are that she is being so well cared for by the staff at The Croft.

Nothing in life is perfect! However Heathermount is a welcome and friendly establishment. Staff and management, give of their best.

All staff are exceptional, dedicated and caring - if there are problems (which there will be anywhere) they are always resolved effectively and efficiently. Nothing is too much trouble, and Mum is always treated with the utmost dignity. We consider ourselves so fortunate to have Mum safely in the arms of the Heathermount family

She had a worrying period of very poor health requiring hospital admission. The director of the group was very supportive and helpful in getting her back to the home.

Lovely home, friendly staff and a nice range of activities. Food is always enjoyable and good selection of options. Plenty of snacks available throughout the day! Varied outings to attend which is always nice to be out and about.

The care home was recommended to us by carers who were looking after my mother at home. Following a period of hospitalisation we managed to secure a place at The Croft and from day one all the staff and managers associated with the care home have been fantastic. They are caring, compassionate, friendly and welcoming and we have built up a fantastic and humorous rapport with those caring for mum. They somehow manage to keep mum smiling despite her frailty.

We can't thank the staff enough for the care that they deliver.

There are always sufficient staff on hand both day and night to meet mums care needs and those of the other residents.

We are always made welcome whenever we visit and the home put on a special birthday celebration for a small group of family and friends the other week. Thanks again to the chef and all the special staff xx

My father feels very comfortable and extremely happy at The Croft. He is very well cared for by all the staff. The meals are excellent. The activities to help brighten his days are creative and very enjoyable for him. To be able to see a doctor once a week is very reassuring for him. He has gained confidence and an ability to relax and enjoy life. As a family we are very happy for him.

Lovely care home with friendly, caring staff who look after my mum with respect along with a good dose of humour! Equipment available for dealing with mum's mobility issues. When there have been concerns about mum's health, staff have acted promptly and contacted relevant healthcare professionals, whilst keeping family informed.