Care Homes Owned by South Coast Care Homes Ltd in Suffolk

mum in, I asked about pictures and decorating, Kay said that this was your mum's home now and that I could do what was needed to make it homely for her. So I provided the wallpaper, curtains and shelves and they were put up on my behalf. If I did have any queries, I would raise them with Kay and she would have it resolved straight away. The carers, nurses, activity coordinators and the handyman were all very caring and approachable, and within a week mum had settled in and was enjoying playing bingo, therapy dog visits and exercise classes. Mum enjoyed the food offered and they were able to accommodate her purée needs. I would highly recommend Sunrise Nursing Home.

and for helping us through a very upsetting and difficult time.

was too much trouble for the staff and Management and we came to look on them as trusted friends rather than staff.
Mum soon made friends and it was a pleasure to visit and find her happily chatting to friends she had made since moving in.
There were obviously times when Mum wasn't feeling at her best and would take to her room. During these times she was afforded as much privacy as was possible within the confines of what was required to ensure her care and treatment.
I never regret the decision to move her there and our family are still close to the Staff even after Mums death In June of this year. I can't recommend Sunrise highly enough.

that he is lonely or bored. The home is clean, spacious and safe.

treated us with respect and gave us the time we needed and support right up to the end.

the bathroom she can use has spare equipment in it and wheelchairs wedged in either side of the toilet.
She does have a sink in a cupboard in her room but cannot use it as there is a leak and has towels under it to soak up the leak.
She has no bedside lamp even though it's been requested several times.
She has blankets but no quilt even though this has been requested.
And her dressing gown was hooked up from a cupboard handle high up making it difficult and unsafe for her to retrieve. When this was pointed out we were told well if she had a fall trying to get it they would know as have sensors in the floor to alert them to fall. Unbelievable.

life the best. Thank you.

away I had to ask the staff to extend his stay. Initially, this was to be for one more week but ended up being for a further three weeks. They were understanding and helpful and I was relieved that they could accommodate him at a time when I was unable to care for him myself. He enjoyed his stay and became very fond of the staff who took amazing care of him. They went above and beyond the brief to ensure that he was happy and relaxed.

She was given the same room she had previously which I thought was lovely and we came over to bring all of her home comforts before she arrived. Since she has been in I visit almost on a daily basis and the staff are all so welcoming and I can tell my wife is in the best place for her.

staff at Elton Park have given my mum after her hospital stay was so much more attentive to my mum's personal needs they have built her confidence back up as she was treated so poorly in hospital. We visit almost on a daily basis and my family and I feel so welcomed by all the staff here, and we can see the happiness on my mum's face when the carers check in on her.

she was given a larger room which she stayed in for her remaining years. Since the new owners and the appointed new manager have taken over I cannot fault the home at all. Any problems Mum had were dealt with straight away and we the family were informed. The staff were always friendly and made you feel welcome. Mum passed away on the 19th of April 2024 and the staff were brilliant right till she passed away.

always warmly greeted and made to feel very welcome. The owners and management are super. Always available to discuss anything. The food and meals are very good. Overall a lovely nursing home that I would highly recommend.

that makes a happy home for the residents.

hasn't been to any of the activities yet but they are very good from what I have seen when visited.

consideration for what we were going through it seemed. If they wanted a review then maybe send out an email after a few days instead! Some of my dad's belongings were put in the loft which we found out after we asked where they were, sadly I feel that we were let down by management so I hope management can take on board that empathy goes a long way.

patient with even the most challenging situations. I have great respect for them. They could do with another pair of hands in the kitchen or an area where family and visitors could make or purchase drinks and snacks as you have to call on a member of the care team if you need anything and as willing as they are they are very busy.

book.