South Coast Care Homes Ltd in East Sussex | 2 Care Homes

Review of
Hartfield House
from G D (Son of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My wife and I have had a connection to Hartfield house for several years ( various family members have stayed with you for different periods of time ) We continue to feel assured all is well , and our older family members have been very well looked after One small point, the telephone connection to

the rear back rooms appears to have deteriorated. ( Our mother is sadly not able to use the basic mobile phone we provided to her )

Reply from Kandy Wright, Home Manager at Hartfield HouseThank you for your kind review and for your continued trust in Hartfield House over the years. We are very pleased to hear that you and your family have felt reassured and that your older family members have been well cared for during their time with us. Your feedback means a great deal to our team.

Thank you also for bringing the telephone connection in the rear rooms to our attention. We understand how important reliable communication is, particularly for residents who are unable to use mobile phones. We apologise for any inconvenience this may have caused and can confirm that the issue has been raised with our directors to be investigated and resolved.

We truly appreciate you taking the time to share your experience.

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Review of
Hartfield House
from L H (Friend of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

The overall experience of my friend staying at Hartfield House is that of patience, care and kindness; nothing is too much trouble for all the staff. When things get difficult, I feel my friend is safe in her later years with such lovely people who take care of her, and the trust they give my friend

and me is wonderful. I cannot thank them enough.

Reply from Kandy Wright, Home Manager at Hartfield HouseThank you so much for your kind words. We are delighted to hear that your friend feels safe, cared for, and supported at Hartfield House. Our team takes great pride in providing patience, kindness, and reassurance to all our residents and their families, and its wonderful to know that our efforts are appreciated. Were grateful for your trust and will continue to do our very best.

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Review of
Hartfield House
from T L (Sister of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

During the last four months, my brother has been residing at Hartfield House Care Home. My brother is very comfortable and happy in his new home. The staff are very kind, helpful and always ready to help. He is happy with his large bedroom, overlooking the pretty garden, which we can enjoy during summer.
My

brother has become part of the family, and everyone is friendly and encouraging of joining games and exercising. The home has two cooks, and the food is very good, with a lovely birthday cake for all the residents. I visit my brother every afternoon, joining everyone for a cup of tea and a slice of cake at 3 pm.

Reply from Kandy Wright, Home Manager at Hartfield HouseThank you so much for your wonderful review. We're delighted to hear that your brother is happy and comfortable at Hartfield House, and that you both enjoy the warm, friendly atmosphere.
Our team always strives to create a true home-from-home where residents feel valued, supported, and part of our extended family. It's lovely to know that your brother enjoys his room and the garden views, as well as the food and activities we provide.
We really appreciate you taking the time to share your experience and for being such an active part of our community.
Your kind words mean a great deal to all of us here at Hartfield House.

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Review of
Hartfield House
from Lynda A (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Mum moved in 15th may 2024 with Dementia, the first year she was given 3 baths only, the staff said they would/could not make her bath. Mum was left in her room unattended and not helped with day to day tasks.
After 1st year, I when visiting would wash mum and take washing home as the home would not

return mums labelled cloths. In the last 6 months mum was in the home she had a number off falls and hospital visits, the home made no effort to address any questions asked. In October 2025 mum was admitted in to hospital and is still there today as home has refused to have her back saying 'We cannot meet your Mums needs' The Hastings hospital has put a SAFEGARDING order in place for the home.
Invoicing from home has always had to be corrected.

Reply from Kandy Wright, Home Manager at Hartfield HouseDear Lynda,

We are very sorry to read your comments and to hear that you've been unhappy with aspects of your mother's care. It was such a shame to see you felt that things had changed so much since the last review you provided in January 2025, which was so positive. We fully understand how upsetting this situation must be for you and your family.

Please be assured that the wellbeing and dignity of all our residents are always our top priorities. Our team follows detailed, person-centred care plans that are regularly reviewed to ensure that each resident's changing needs are appropriately met.

While we cannot discuss individual details publicly, we can confirm that all care decisions - including those relating to your mother's needs and safety - were made carefully, in line with professional guidance and with her best interests at heart. We also ensured that you were kept informed of any changes and updates regarding your Mother's changes of care needs.

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Review of
Hartfield House
from A J S (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

We must have visited every care home in Eastbourne to choose one for our mum. Of the homes within her price bracket Hartfield really stood out. It is a beautiful home immaculately cared for and the staff are lovely. Residents all seem happy and Mum loves it there. She has been a resident since May.

A few glitches of course that will always happen but the management and staff are open to feedback and suggestions and that gives me confidence going forward. Thanks to all at Hartfield House who care for our Mum.

Reply from Kandy Wright, Home Manager at Hartfield HouseThank you so much for your lovely review. Were so pleased to hear that your mum is happy and settled here at Hartfield House. Its always wonderful to know that our home and team have made a positive difference for residents and their families.
We really appreciate your kind words about our staff and your recognition of our openness to feedback we always aim to listen, improve, and provide the very best care possible.
Thank you again for taking the time to share your experience and for trusting us with your mums care.

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Review of
Saffrons Care Home
from G M (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

My Dad is having short term respite care after needing to have some extra support to eat properly and put on some weight.
Staff have been very welcoming and informative. The home is kept very clean and tidy. My Dad has settled really well and looked so much better just after a week. He wants to stay!

Reply from Hiren Patel, Director at Saffrons Care HomeThank you for your lovely review! We're so pleased to hear that you and your family are happy with the care we provide. Your support encourages us to continue doing our best every day.

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Review of
Saffrons Care Home
from Elaine D (Niece of Resident) published on 3 February 2025 Submitted via Website • Report

Overall Experience

My aunt was only here for a short stay, but I cannot praise the staff and management enough for their exceptional care and attention. The home had a lovely atmosphere and the staff were always smiling. I would highly recommend this home to others.

Reply from Hiren Patel, Director at Saffrons Care HomeHello, I hope this message finds you well. On behalf of Saffrons Care Home, I want to express our heartfelt gratitude for your excellent review. Your kind words and positive feedback mean a lot to us and are truly appreciated. We are delighted to hear that you had a great experience with our services.

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Review of
Hartfield House
from Paul H (Friend of Resident) published on 22 July 2024 Submitted via Website • Report

Overall Experience

I would highly recommend Hartfield House. When I visit my friend here, I always feel welcomed by the staff who are very friendly and approachable. Nothing is too much trouble. Many times on my visits I have observed the Care Home Manager, taking time to chat and have fun with the residents. This seems

to be a very organised and well-run home with a highly motivated team.

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Review of
Hartfield House
from Clare Y (Friend of Resident) published on 30 June 2024 Submitted via Website • Report

Overall Experience

I am the resident Hairdresser at Hartfield House and have been for years.
This home is so friendly and I get on well with the Manager, staff and residents, many would class me as a friend as I see most of the residents on a weekly/fortnightly basis.
Really enjoy coming here and they make yummy cakes

when I have one on my hairdressing afternoons!
Great Care Home!

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Review of
Hartfield House
from C C (Stepson of Resident) published on 28 June 2024 Submitted via Website • Report

Overall Experience

The residents are well looked after. The staff are caring, the rooms are clean, nice with their own facilities. They also have activities for them during the week and a nice garden that they can use.

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Review of
Saffrons Care Home
from Gabrielle Y (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report

Overall Experience

My mother spent a year and a half at Saffrons and I have only good things to say about it. I spent a lot of time visiting care homes in the area and I knew Saffrons was the right place from the moment I walked through the door. This beautiful old house has been designed so that each room has privacy

and comfort and there are activities for those who want them, and privacy for those who don't.
My experience with the staff was exceptional as the care and respect they provided to my mother was heart-warming. Everyone I met was focused on taking care of the residents, and the wonderful manager bent over backwards trying to meet my mother's needs before she needed to move to a nursing home.
The fact that Saffrons is privately owned is a great advantage as the owner is very hands-on and makes regular visits to the home, as well as including residents and their families in meetings and updates. Saffrons was a wonderful home for my mother and I will always be grateful.

Reply from Hiren Patel, Director at Saffrons Care HomeI hope this message finds you well. On behalf of Saffrons Care Home, I want to express our heartfelt gratitude for your excellent review. Your kind words and positive feedback mean a lot to us and are truly appreciated. We are delighted to hear that you had a great experience with our services. Your review not only motivates our team to maintain the high standards of service we strive for but also helps others understand the value we aim to provide. Thank you once again for taking the time to share your experience.

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Review of
Hartfield House
from Leigh G (Friend of Resident) published on 17 June 2024 Submitted via Website • Report

Overall Experience

I have to say that Hartfield House is such a lovely home, the staff are really helpful and friendly, they even offer tea and coffee when we arrive, the manager had always gone the extra mile to assist me with any question I may have had, we always felt that nothing was a bother and she always had time

to speak to us.
My friend who was an elderly lady, when she was there, she was so happy and contented, it was nice to visit her to see her so settled and looking so well
I would always recommend Hartfield House as in my eyes they are unique, in every way, which makes them stand out compared to other homes.
Thank you to the manager and the team for your compassion and kindness.

Reply from Ketan, Director at Hartfield HouseThank you for giving Hartfield House a great review. We appreciate you taking the time to provide the review as it means a lot to everyone involved with running the home. We are glad to hear that you are happy with the service provided at Hartfield House. Kind Regards, Ketan

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Review of
Saffrons Care Home
from Heather P (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report

Overall Experience

I thought it was best for my mum to be in respite care while I was away for a week. When I brought her home, she said she had enjoyed her stay. The staff were lovely and friendly, and the food and care was excellent. It was so good to know that my mum was in safe hands while I was away. Thanks very

much.

Reply from Hiren Patel, Director at Saffrons Care HomeThank you for giving us feedback and reviewing us.

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Review of
Saffrons Care Home
from Jon C (Son of Resident) published on 19 January 2023 Submitted via Website • Report

Overall Experience

Due to a health crisis in late December, it became very urgent to find respite care for my 85-year-old mam, who has Parkinson's. As Saffrons is only a five-minute walk from my home and had excellent scores, I contacted them first, and from the moment I spoke with the manager, I felt immensely reassured.

Following a long chat, I was invited to visit the same day, even though it was December 27th. I was immediately impressed with how exceptionally friendly, professional and welcoming all the staff were on my first visit and the subsequent visit with Mam, who felt the same. We immediately decided to book Mam for two weeks of respite care, and it was a wonderful decision. The care has been first rate with all staff going above and beyond to make Mam feel safe and welcome; her health has improved with each day in such a caring and supportive environment, and she is now heading home to sell her house and make the move to Saffrons permanent.
I cannot thank the Saffrons staff enough.
Highly recommended.

Reply from Hiren Patel, Director at Saffrons Care HomeDear Jon, thank you very much for putting positive feedback. Really appreciate.
We will also publish this on our staff notice board.

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Review of
Hartfield House
from Chris M (Son of Resident) published on 1 November 2022 Submitted via Website • Report

Overall Experience

My 92-year-old mum spent from May to October in Hartfield House and recently had to leave as her medical condition worsened, such that she needed more nursing care. The home is well run by the manager, who provides strong leadership and was excellent in her communications with us.
It felt very much

like a partnership, and we worked together to deal with a number of health issues that occurred for my mother. The proof of this was that due to Hartfield's more effective management, my mother recovered from a long-term bout of constantly throwing up, which had occurred in her previous care home, which they had claimed was due to her underlying condition and we have a hunch was down to them feeding her things she had a reaction to and leaving her in a room which was too hot. Her condition stabilised rapidly in Hartfield.
The room she was in was large and light and felt very homely. When it came to her leaving, the manager even recommended, as it turned out, a very good new home for my mum to go to.

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Review of
Hartfield House
from Tim B (Son of Resident) published on 19 April 2022 Submitted via Website • Report

Overall Experience

Although my review date selected is Dec 2021, these comments apply to all my visits and exchanges with the wonderful, caring Heartfelt (deliberate misspell) house...
My mum is well into her 90s and I feel will see a 100 in with no problem due to the attention, care and home from home environment that

she experiences on a daily basis.
The staff are always welcoming and do the right things with considered thought. Even as relatives we receive kindness and most importantly time, when they must have 1001 things to do.
Also, a mention must go to the support staff, whether, doing the finances or administration, the drivers, the chefs. You all contribute to an amazing experience for your residents.
So thank you, you have my biggest heartfelt gratitude for everything you do and for all the personal care you give my mum.
]
Thank you

Reply from Ketan Patel, Director at Hartfield HouseDear Tim,
Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.

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Review of
Hartfield House
from Phil P (Son of Resident) published on 19 April 2022 Submitted via Website • Report

Overall Experience

Hartfield house have looked after my mum brilliantly for the past few years, she had some ups and downs but the staff and management have been there for her every step of the way, although she misses her old home she now feels that Hartfield House is her new home. Thank you.

Reply from Ketan Patel, Director at Hartfield HouseDear Phil,
I hope you and your family are well.
Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.

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Review of
Hartfield House
from K H (Son of Resident) published on 19 April 2022 Submitted via Website • Report

Overall Experience

Good overall standard of care and food. The staff are generally very helpful, particularly senior members, when I contact the home but I do have a slight concern that the level of staffing may sometimes lead to issues of rushing or overlooking things. Now that Covid restrictions have been lifted I hope

there will be opportunity to get some residents into the garden, or away from the home for short periods to see the world beyond usual four walls other than when relatives arrive to take them out.

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Review of
Hartfield House
from T N (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report

Overall Experience

The best review I can give of Hartfield House is my father consistently saying to me how happy he is living there. The staff are caring, attentive, and on top of things. I am always warmly welcomed when I visit, and I can see staff know residents well and treat each one according to their needs and

preferences. The house is always clean and they offer a good choice of food and drinks. There are also regular activities as well as other more seasonal ones. As daughter of a resident, I am very pleased with the communication with both staff and management, and I feel reassured that I will be kept up to date with anything that may arise. I would like to especially commend all the staff for their excellent work during the Covid pandemic, keeping residents not only well and safe but also, at least my father, in good spirits through a challenging time. I would definitely recommend Hartfield House to anyone with similar needs.

Reply from KP, Director at Hartfield HouseI hope you and your family are doing well.

Thank you for submitting the review on carehome.co.uk we value your feedback very much.

It is great to be told that we are doing so well.

It is a great help to us and all staff members. We will also pass this to our staff members, as they have been working hard to keep all the residents of Hartfield House safe and well through the Covid crisis.

Kind Regards.

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Review of
Hartfield House
from Danielle F (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report

Overall Experience

Just to say a huge thank you to the wonderful staff for the lovely tea party we had with Mum on Christmas Eve. The food was lovely and plentiful, and we had a wonderful and enjoyable afternoon with Mum. The staff are exceptional and take great care of my mum, for which, I am truly grateful.

Reply from Ketan Patel, Director at Hartfield HouseThank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.

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Care Homes Owned by South Coast Care Homes Ltd in East Sussex

South Coast Care Homes Ltd Locations in East Sussex (2)

South Coast Care Homes Ltd Reviews in East Sussex (44)

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Saffrons Care Home

Saffrons Care Home

Hartfield House

Hartfield House

Hartfield House

Saffrons Care Home

Hartfield House

Saffrons Care Home

Saffrons Care Home

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Hartfield House

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