Care Homes Owned by South Coast Care Homes Ltd in East Sussex

Hartfield House is a wonderfully warm, welcoming and friendly home. It has the feel of a big happy family house. All the staff are great and always go above and beyond to make their residents feel comfortable and at home. There is really great interaction between staff and residents and care & support for the residents is excellent and always at the right level for each individual. My Gran settled in and adjusted to her new home within a couple of days and has already made good friends. She has been engaging and interacting with other residents and is already so much brighter and happier in her demeanour. We are over the moon with how quickly she has settled and how well she is looking. This is a testament to all the staff, management and other residents in Hartfield House. A big thank you to all

My wife and I have had a connection to Hartfield house for several years ( various family members have stayed with you for different periods of time ) We continue to feel assured all is well , and our older family members have been very well looked after One small point, the telephone connection to the rear back rooms appears to have deteriorated. ( Our mother is sadly not able to use the basic mobile phone we provided to her )

The overall experience of my friend staying at Hartfield House is that of patience, care and kindness; nothing is too much trouble for all the staff. When things get difficult, I feel my friend is safe in her later years with such lovely people who take care of her, and the trust they give my friend and me is wonderful. I cannot thank them enough.

My brother has become part of the family, and everyone is friendly and encouraging of joining games and exercising. The home has two cooks, and the food is very good, with a lovely birthday cake for all the residents. I visit my brother every afternoon, joining everyone for a cup of tea and a slice of cake at 3 pm.

Invoicing from home has always had to be corrected.

We must have visited every care home in Eastbourne to choose one for our mum. Of the homes within her price bracket Hartfield really stood out. It is a beautiful home immaculately cared for and the staff are lovely. Residents all seem happy and Mum loves it there. She has been a resident since May. A few glitches of course that will always happen but the management and staff are open to feedback and suggestions and that gives me confidence going forward. Thanks to all at Hartfield House who care for our Mum.

Staff have been very welcoming and informative. The home is kept very clean and tidy. My Dad has settled really well and looked so much better just after a week. He wants to stay!

My aunt was only here for a short stay, but I cannot praise the staff and management enough for their exceptional care and attention. The home had a lovely atmosphere and the staff were always smiling. I would highly recommend this home to others.

I would highly recommend Hartfield House. When I visit my friend here, I always feel welcomed by the staff who are very friendly and approachable. Nothing is too much trouble. Many times on my visits I have observed the Care Home Manager, taking time to chat and have fun with the residents. This seems to be a very organised and well-run home with a highly motivated team.

Great Care Home!

The residents are well looked after. The staff are caring, the rooms are clean, nice with their own facilities. They also have activities for them during the week and a nice garden that they can use.

The fact that Saffrons is privately owned is a great advantage as the owner is very hands-on and makes regular visits to the home, as well as including residents and their families in meetings and updates. Saffrons was a wonderful home for my mother and I will always be grateful.

Thank you to the manager and the team for your compassion and kindness.

I thought it was best for my mum to be in respite care while I was away for a week. When I brought her home, she said she had enjoyed her stay. The staff were lovely and friendly, and the food and care was excellent. It was so good to know that my mum was in safe hands while I was away. Thanks very much.

Highly recommended.

The room she was in was large and light and felt very homely. When it came to her leaving, the manager even recommended, as it turned out, a very good new home for my mum to go to.

Good overall standard of care and food. The staff are generally very helpful, particularly senior members, when I contact the home but I do have a slight concern that the level of staffing may sometimes lead to issues of rushing or overlooking things. Now that Covid restrictions have been lifted I hope there will be opportunity to get some residents into the garden, or away from the home for short periods to see the world beyond usual four walls other than when relatives arrive to take them out.

Hartfield house have looked after my mum brilliantly for the past few years, she had some ups and downs but the staff and management have been there for her every step of the way, although she misses her old home she now feels that Hartfield House is her new home. Thank you.

Thank you

The best review I can give of Hartfield House is my father consistently saying to me how happy he is living there. The staff are caring, attentive, and on top of things. I am always warmly welcomed when I visit, and I can see staff know residents well and treat each one according to their needs and preferences. The house is always clean and they offer a good choice of food and drinks. There are also regular activities as well as other more seasonal ones. As daughter of a resident, I am very pleased with the communication with both staff and management, and I feel reassured that I will be kept up to date with anything that may arise. I would like to especially commend all the staff for their excellent work during the Covid pandemic, keeping residents not only well and safe but also, at least my father, in good spirits through a challenging time. I would definitely recommend Hartfield House to anyone with similar needs.