Care Homes Owned by South Coast Care Homes Ltd in East Sussex

return mums labelled cloths. In the last 6 months mum was in the home she had a number off falls and hospital visits, the home made no effort to address any questions asked. In October 2025 mum was admitted in to hospital and is still there today as home has refused to have her back saying 'We cannot meet your Mums needs' The Hastings hospital has put a SAFEGARDING order in place for the home.
Invoicing from home has always had to be corrected.

A few glitches of course that will always happen but the management and staff are open to feedback and suggestions and that gives me confidence going forward. Thanks to all at Hartfield House who care for our Mum.

to be a very organised and well-run home with a highly motivated team.

when I have one on my hairdressing afternoons!
Great Care Home!

and comfort and there are activities for those who want them, and privacy for those who don't.
My experience with the staff was exceptional as the care and respect they provided to my mother was heart-warming. Everyone I met was focused on taking care of the residents, and the wonderful manager bent over backwards trying to meet my mother's needs before she needed to move to a nursing home.
The fact that Saffrons is privately owned is a great advantage as the owner is very hands-on and makes regular visits to the home, as well as including residents and their families in meetings and updates. Saffrons was a wonderful home for my mother and I will always be grateful.

to speak to us.
My friend who was an elderly lady, when she was there, she was so happy and contented, it was nice to visit her to see her so settled and looking so well
I would always recommend Hartfield House as in my eyes they are unique, in every way, which makes them stand out compared to other homes.
Thank you to the manager and the team for your compassion and kindness.

much.

Following a long chat, I was invited to visit the same day, even though it was December 27th. I was immediately impressed with how exceptionally friendly, professional and welcoming all the staff were on my first visit and the subsequent visit with Mam, who felt the same. We immediately decided to book Mam for two weeks of respite care, and it was a wonderful decision. The care has been first rate with all staff going above and beyond to make Mam feel safe and welcome; her health has improved with each day in such a caring and supportive environment, and she is now heading home to sell her house and make the move to Saffrons permanent.
I cannot thank the Saffrons staff enough.
Highly recommended.

like a partnership, and we worked together to deal with a number of health issues that occurred for my mother. The proof of this was that due to Hartfield's more effective management, my mother recovered from a long-term bout of constantly throwing up, which had occurred in her previous care home, which they had claimed was due to her underlying condition and we have a hunch was down to them feeding her things she had a reaction to and leaving her in a room which was too hot. Her condition stabilised rapidly in Hartfield.
The room she was in was large and light and felt very homely. When it came to her leaving, the manager even recommended, as it turned out, a very good new home for my mum to go to.

she experiences on a daily basis.
The staff are always welcoming and do the right things with considered thought. Even as relatives we receive kindness and most importantly time, when they must have 1001 things to do.
Also, a mention must go to the support staff, whether, doing the finances or administration, the drivers, the chefs. You all contribute to an amazing experience for your residents.
So thank you, you have my biggest heartfelt gratitude for everything you do and for all the personal care you give my mum.
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Thank you

there will be opportunity to get some residents into the garden, or away from the home for short periods to see the world beyond usual four walls other than when relatives arrive to take them out.

preferences. The house is always clean and they offer a good choice of food and drinks. There are also regular activities as well as other more seasonal ones. As daughter of a resident, I am very pleased with the communication with both staff and management, and I feel reassured that I will be kept up to date with anything that may arise. I would like to especially commend all the staff for their excellent work during the Covid pandemic, keeping residents not only well and safe but also, at least my father, in good spirits through a challenging time. I would definitely recommend Hartfield House to anyone with similar needs.

The manager could not have been more helpful and caring along with the other staff. Thank you once again.
I could not recommend this home highly enough