Chilton Croft Nursing Home

Newton Road, Sudbury CO10 2RN

Chilton Croft Nursing Home, in Sudbury, welcomes a wide range of skilled care packages, with carers trained in modern techniques and with a separate EMI unit enabling them to make the most of their professionalism.

An understanding and compassionate service is open to long-term needs, as well as respite and palliative care, with carers skilled in the latest dementia care developments.

Owner: Chilton Care Homes Ltd

Person in charge: Sammy Diwan (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Greek, Modern, Hindi, Polish, Romanian, Thai

Single Rooms: 32

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £500 – £700 (These prices are only a guideline, please contact Chilton Croft Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chilton Croft Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Chilton Croft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Chilton Croft Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Chilton Croft Nursing Home is calculated as follows: ( (108 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.969 Points relating to the number of positive Reviews for Chilton Croft Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.4 Target = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Chilton Croft Nursing Home has a Review Score of 8.7 (8.715) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chilton Croft Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chilton Croft Nursing Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Very happy to see how well my aunt and uncle are being cared for. As a registered nurse myself, I was gratified to see my very poorly aunt beautifully clean, dressed in her own clothes with clean hair, nails etc.
My uncle who is very frail but very aware is treated with respect. He says the staff are very kind and attentive. Their room was clean, neat and tidy.
Well done Chilton Croft.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was admitted to Chilton Croft Nursing Home in October 2017. She was in very poor health having been in a hospital for 7 weeks with a broken hip following a fall at her assisted flat. Since being in Chilton Croft her health has improved dramatically she is now eating well and is in good spirits. The care given to her has been excellent, the care home is clean, no smells and the staff are excellent giving her all the care required. We are very pleased we chose Chilton Croft.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Muneeb Diwan, Manager at Chilton Croft Nursing Home responded to this review on 06 Mar 2018:

Dear Brian,

Thank you so much for your comments. This is very uplifting for all our staff. We strive to keep our standards high and provide good quality care to our residents.

My Mother-in-law has been in this home for a couple of months now and I have been very impressed with the whole service. The home provides a warm and friendly environment with so many extras to help people in often difficult circumstances. The many staff are extremely caring and friendly and treat the residents with a great deal of respect. Visitors are also made to feel very welcome at all times. Organisation is top class with plenty of staff keeping the rooms immaculate, being on hand for individual needs, offering a friendly chat and serving a daily varied menu. My Mother-in-law is very settled and I have found the experience very reassuring. Thank you!

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Chilton Croft care home for 12 weeks and her improvement has been remarkable. The staff have been kind and caring and very friendly.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

I couldn't have wished for better care for my mother. She was treated kindly and caringly by very caring and friendly staff, in a dignified way. Everywhere was open to view and had a lovely homely atmosphere. I could visit at any time and was always made welcome. Nurses and carers were always helpful and ready to discuss anything with me. Mum was a resident for 15 months and once settled seemed very happy and content. I wouldn't hesitate to recommend this care home to other people.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

This is without doubt one of the best, for care, friendly staff, nothing is too much trouble. Management/nursing staff always have time to talk.
Above all and the most important, there are no smells of urine.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

A great team of extremely delightful carers, aways talking to residents and very cheerful. Cannot do enough for the residents, always a nice warm welcome when visiting.
The home is exactly that a lovely homely feel a credit to the whole team, well done to you all.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Chilton Croft welcomed us like family right from the start. The staff are all friendly and go out of their way to speak to you. The atmosphere is quite relaxed and homely but spotlessly clean. My late father was only a resident for a few weeks but we can't fault his care, they made his last weeks very comfortable and he was very happy, calm and relaxed.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident here in Chilton Croft for three years and has been very well looked after, the staff do a great job and try to give her the best care possible,
they are very friendly and helpful....communication is very good between staff and my family.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife has been a resident for 1 and a half years, she has advanced dementia and is virtually helpless. During her stay she has been treated with dignity and kindness at all times and the nursing care she receives is excellent. My family and I have been impressed not only by the care she receives but also the compassion and friendliness shown by all the staff.
We are happy to let her see out her latter days here as she is completely content in her surroundings.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

On very visit to Chilton Court Nursing Home I found the staff to be very helpful, kind and compassionate.

How likely would you be to recommend Chilton Croft Nursing Home? Likely

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Average Rating:   4 out of 5

My partner is just coming up to her third week in the nursing home after a stressful year in and out of hospital we made a choice to come to a nursing home. The transformation of my partners condition has not to put it lightly been none other than amazing. The staff from the management and through to the others has been exceptional. Nothing is too much and all needs are covered in a caring and friendly manner. The food d├ęcor and atmosphere is excellent. It gives me great pleasure to have painted this picture.

How likely would you be to recommend Chilton Croft Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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