Care Home Owned by The Maple Group in West Midlands

can approach the manager if I have any concerns and it will be addressed accordingly. I am happy for my sister to be at the Willows and the excellent care she receives a big thank your hard work

All the carers male and female are very hard working looking after a mixed group of residents who have different needs but they are always cheerful and consistent in their work. My husband came for a period of respite last year and has stayed on as a long term resident since. The management are flexible with visiting times as I work full time and always offer me drinks and biscuits on my arrival. My husband is not easy to care for therefore I can not praise his carers enough for sticking by him to ensure he has consistency of care.
We have family meetings at the end of each month where we can meet other friends and family and are kept up to date with all home news.

notes and are always invited for end of month families meeting happening last Saturday of the month. The carers are wonderful though some need more retraining which the manager promised to do. They also improved on the meals served to my dad. My dad is very happy living in this home and we are also happy to see him clean and happy whenever we visit. They take my dad out to the city center weekly to grab a coffee and do some shoppings. They also send us videos and pictures of his activities. The home is the best we have seen it in years. Highly recommended.

found them all to be an immense support to myself as well. The current management team is fantastic and I really cannot fault them. My Nan’s level of dementia throughout her time has worsened, as is natural with this disease, and in no way due to the quality of care given. The team has always done the best for her during every single stage of her dementia. I highly recommend The Willows and the care team. I give my utmost thanks for everything that they do for my Nan, the other residents, and the relatives of residents.

for care for a loved one.

difficult to see during my visit to Coventry, I was impressed with the way The Willows staff cared for her needs. They were patient and considerate when providing assistance to her and more than welcoming to myself and my aunt who visited the home with me. We even stayed for lunch and got fed some homemade fish and chips.
Overall, pleased to see she is in a place like The Willows, being well cared for.

knowledgeable, and they made a point to get to know my aunt and her unique needs and preferences.
One thing that has really stood out to me is the sense of community at The Willows Care home. It is clear that the staff go out of their way to create a welcoming and inclusive environment where everyone feels at home.
Overall, I cannot recommend The Willows Care home highly enough! If you are looking for a safe, supportive, and truly caring environment for your loved one, this is the place to be. The staff are exceptional, the facilities are top-notch, and the sense of community is truly special. I feel incredibly grateful to have found such a wonderful place for my aunt to call home.

attentive to her every need.
They always made sure she had a comfortable bed to sleep in and provided her with delicious, healthy food that she enjoyed. They scheduled activities that matched her interests and abilities, which kept her engaged and allowed her to build new relationships with other residents.
Importantly, every interaction with the staff was a positive one, which helped put our minds at ease knowing that my grandmother was being cared for by caring, kind, and compassionate people. I feel so grateful that my grandmother was able to spend her final months in such a loving and nurturing environment.
I would highly recommend The Willows to anyone. Thank you

do in the lounge.

manager is great though. She helped us have Mum moved downstairs due to her legs no longer functioning as they used to. I live in Birmingham, so I wasn’t able to do the window visits during the lockdown, which they were aware of. Since last week, I have since received three calls from them asking me to book a visit to see Mum. It was nice to see how much they care that Mum interacts with her family.

cope with the illness of a loved on. Very pleased.