The Maple Group in West Midlands | 1 Care Home

Review of
The Willows
from Julia C (Sister of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My Sister is a resident at the willows and has been there since 2020.
I'm happy with the care and kindness the staff show her she is well looked after.
The new manager has been excellent and has been so enthusiastic and keen to make changes which is reassuring for myself and the family. I feel I

can approach the manager if I have any concerns and it will be addressed accordingly. I am happy for my sister to be at the Willows and the excellent care she receives a big thank your hard work

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Review of
The Willows
from Gillian H (Wife of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

My husband is diagnosed with Alzheimer's Dementia and needs lots of patience in order to meet his care needs. The carers at The Willows Care home have made what has been a very difficult time for myself and my husband as pleasant as possible with their kind thoughtful acts and professional practice.

All the carers male and female are very hard working looking after a mixed group of residents who have different needs but they are always cheerful and consistent in their work. My husband came for a period of respite last year and has stayed on as a long term resident since. The management are flexible with visiting times as I work full time and always offer me drinks and biscuits on my arrival. My husband is not easy to care for therefore I can not praise his carers enough for sticking by him to ensure he has consistency of care.
We have family meetings at the end of each month where we can meet other friends and family and are kept up to date with all home news.

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Review of
The Willows
from David S (Son of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

My Dad went into the Willows two years ago and we had some concerns which werent addressed until the new manager came. Since August 2024 till date, there has been a lot of improvements in the care provided for my dad. His room has been refurbished with new floorings and beddings. We receive weekly care

notes and are always invited for end of month families meeting happening last Saturday of the month. The carers are wonderful though some need more retraining which the manager promised to do. They also improved on the meals served to my dad. My dad is very happy living in this home and we are also happy to see him clean and happy whenever we visit. They take my dad out to the city center weekly to grab a coffee and do some shoppings. They also send us videos and pictures of his activities. The home is the best we have seen it in years. Highly recommended.

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Review of
The Willows
from Niki K (Granddaughter of Resident) published on 27 March 2024 Submitted via Website • Report

Overall Experience

My Nan has been at The Willows for nearly 5 years now and I’m very happy with her care there. The staff has always been attentive, kind, and caring with sincerity. Additionally, with me being the only member of my family taking care of things for my Nan and looking out for her best interests, I have

found them all to be an immense support to myself as well. The current management team is fantastic and I really cannot fault them. My Nan’s level of dementia throughout her time has worsened, as is natural with this disease, and in no way due to the quality of care given. The team has always done the best for her during every single stage of her dementia. I highly recommend The Willows and the care team. I give my utmost thanks for everything that they do for my Nan, the other residents, and the relatives of residents.

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Review of
The Willows
from Teresa V (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report

Overall Experience

The care for my mum was excellent. The carers always made sure she was comfortable and well looked after. Nothing was ever too much trouble.
Not only were they lovely to my mum but they continued to support my dad and myself right up to her passing away.
I would recommend The Willows to anyone looking

for care for a loved one.

Reply from Shaquille Pabani, Managing Director at The Willows

Thank you for taking the time to share your experience with The Willows. We are truly grateful for your positive feedback regarding the care and support provided to your mother and your family. It is heartwarming to know that our team's dedication made a significant difference during such a crucial time.
We acknowledge your concern about the food and drink quality, as reflected in your review. We take this feedback seriously and are committed to continuous improvement in all aspects of our service. To address this, we are excited to announce our partnership with a meal provider starting at the end of this month. They are renowned for their high-quality, chef-prepared meals and we are confident that this collaboration will significantly enhance our food and drink offerings, ensuring that all our residents enjoy excellent quality meals at all times.

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Review of
The Willows
from H F (Great-grandson of Resident) published on 19 June 2023 Submitted via Website • Report

Overall Experience

I recently visited my great-nan at The Willows Care Home, where she has been a resident for the last few months. I don’t travel to the UK as often as I’d like and thus have not seen my grand-nan since prior to Covid. Since then, she had deteriorated substantially with dementia. Whilst this was extremely

difficult to see during my visit to Coventry, I was impressed with the way The Willows staff cared for her needs. They were patient and considerate when providing assistance to her and more than welcoming to myself and my aunt who visited the home with me. We even stayed for lunch and got fed some homemade fish and chips.
Overall, pleased to see she is in a place like The Willows, being well cared for.

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Review of
The Willows
from T G (Granddaughter of Resident) published on 16 May 2023 Submitted via Website • Report

Overall Experience

My nan has been at The Willows for a couple of months now, she is extremely happy in this place. They have been nothing but nice and friendly to her, they care for her every need. Every time I come here she’s always singing their praises. Thank you to every staff member who looks after her.

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Review of
The Willows
from Harvey S (Nephew of Resident) published on 12 May 2023 Submitted via Website • Report

Overall Experience

My Aunt has been a resident at The Willows for the past several months, and I have been consistently impressed with the level of care and attention that they receive.
From the moment we first toured the facility, I was struck by the warm and welcoming atmosphere. The staff were incredibly kind and

knowledgeable, and they made a point to get to know my aunt and her unique needs and preferences.
One thing that has really stood out to me is the sense of community at The Willows Care home. It is clear that the staff go out of their way to create a welcoming and inclusive environment where everyone feels at home.
Overall, I cannot recommend The Willows Care home highly enough! If you are looking for a safe, supportive, and truly caring environment for your loved one, this is the place to be. The staff are exceptional, the facilities are top-notch, and the sense of community is truly special. I feel incredibly grateful to have found such a wonderful place for my aunt to call home.

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Review of
The Willows
from R M (Grandson of Resident) published on 11 May 2023 Submitted via Website • Report

Overall Experience

I can't express enough thanks to the staff at The Willows for the wonderful care they provided my grandmother during her stay. From the moment she arrived, they went above and beyond to make her feel comfortable and at home. The facilities were always clean and well-maintained, and the staff was incredibly

attentive to her every need.
They always made sure she had a comfortable bed to sleep in and provided her with delicious, healthy food that she enjoyed. They scheduled activities that matched her interests and abilities, which kept her engaged and allowed her to build new relationships with other residents.
Importantly, every interaction with the staff was a positive one, which helped put our minds at ease knowing that my grandmother was being cared for by caring, kind, and compassionate people. I feel so grateful that my grandmother was able to spend her final months in such a loving and nurturing environment.
I would highly recommend The Willows to anyone. Thank you

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Review of
The Willows
from Wendy J (Niece of Resident) published on 7 May 2021 Submitted via Website • Report

Overall Experience

Had a great experience with The Willows when my aunt was here on respite for a couple of months. They were very professional and made sure to keep her gluten requirements at the forefront of her care - this was something we were very worried about with putting her in care for the month.

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Review of
The Willows
from Andrew G (Son of Resident) published on 29 April 2021 Submitted via Website • Report

Overall Experience

Overall, they’ve been pretty good. During the lockdown, they made sure that Mum and I spoke very frequently and even asked me to come for window visits when she was feeling down. Mum seems a lot better in the home vs when we had carers coming round to assist her. She seems to enjoy the activities they

do in the lounge.

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Review of
The Willows
from Babita P (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report

Overall Experience

The manager of the home was very good. She allowed me to drop off food for my father-in-law every day during the lockdown as he has very strict dietary requirements and only likes our ethnic food. I think that care is hard to find in homes now.

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Review of
The Willows
from Beth W (Sister of Resident) published on 19 April 2021 Submitted via Website • Report

Overall Experience

My sister has been at The Willows for some time, and I’ve been very happy with the care she’s received. The family was very sad when we couldn’t visit her at Christmas, but this wasn’t The Willows fault. I’m overall pleased with everything.

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Review of
The Willows
from Leia R (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report

Overall Experience

I’ve not dealt with the home much previously as my brother took care of my mum's placement. He’s moved now, and I’ve taken this responsibility over, and I was very pleasantly surprised with how helpful they can be. I’m not a big fan of one lady, but I’ve heard she’s no longer working there. The new

manager is great though. She helped us have Mum moved downstairs due to her legs no longer functioning as they used to. I live in Birmingham, so I wasn’t able to do the window visits during the lockdown, which they were aware of. Since last week, I have since received three calls from them asking me to book a visit to see Mum. It was nice to see how much they care that Mum interacts with her family.

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Review of
The Willows
from Jane M (Granddaughter of Resident) published on 15 April 2021 Submitted via Website • Report

Overall Experience

My Nan has been at The Willows for a couple of years now. The staff are very caring and take good care of her. She is definitely getting worse as time goes on, but the team at The Willows keep catering to her needs. Can’t really ask for much more from a service!

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Review of
The Willows
from Johanne F (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report

Overall Experience

The staff have been wonderful with mum. Caring, compassionate and cheerful with her. We are all relieved that we know mum is being properly cared for on all levels.

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Review of
The Willows
from Doreen B (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report

Overall Experience

My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.

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Review of
The Willows
from C T (Friend of Resident) published on 12 September 2017 Submitted via Postal Card • Report

Overall Experience

Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no longer

cope with the illness of a loved on. Very pleased.

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Review of
The Willows
from Jenny T (Daughter of Resident) published on 17 July 2017 Submitted via Website • Report

Overall Experience

Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.

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Review of
The Willows
from Kay B (Niece of Resident) published on 8 June 2017 Submitted via Postal Card • Report

Overall Experience

Everyone treats all the residents as individuals firstly!
My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.

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Care Home Owned by The Maple Group in West Midlands

The Maple Group Locations in West Midlands (1)

The Maple Group Reviews in West Midlands (35)

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