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8.9 Group Review Score (the average from all locations with a review score)
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Midland Care Homes Ltd Locations (2)

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Midland Care Homes Ltd Reviews (19)

8.9

Midland Care Homes Ltd has a Group Review Score of 8.9 (8.851) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Midland Care Homes Ltd must have a Review Score.

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Review of

Washwood Healthcare Services

from M D (Partner of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner moved in as a permanent resident, a few months ago, when he first moved in he was unsettled, but with the excellent care and understanding from staff he has now settled, The staff are excellent and make you feel very welcome when I go to visit, Taz always involves you with keeping you updated,
she does go above and beyond. The food is very good, and the karaoke is great, all staff get involved with the residents. I would recommend this home to anyone.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words and I'm extremely pleased that your partner is settled at the home. Take care
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Review of

Washwood Healthcare Services

from A R (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am having a great experience with this home care service, which is being used for my mother-in-law. The staff are professional, kind, and truly attentive to every detail. They treat her with dignity and respect, and their dedication really shows in the quality of care provided. Communication is clear,
and they always make sure her needs are met promptly.


A special thank you to Taz, who is a truly great person. Their compassion, patience, attension to ditails and positive attitude make a real difference and do not go unnoticed. It gives me real peace of mind knowing such caring and reliable support is in place. I would happily recommend this service to anyone looking for trustworthy and high-quality home care.

Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words. I'm glad to hear that your mother-in-law was well looked after. Take care
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Review of

Washwood Healthcare Services

from T E (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole staff took care of my mom very well...
The manager is very nice and understanding to my mom.
Taz went beyond to accommodate my moms needs..
Very nice service for short stays and long stays.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words. Always welcome to visit the home

Take care
Harpinder
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Review of

Woodcross Healthcare Services

from A B (Friend of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nigel is well cared for and is happy in his environment . Shanky welcomes me with a friendly greeting every time I visit and is always helpful and accomodating. It's a very friendly environment to be in.
Reply from Harpinder Birring, Owner at Woodcross Healthcare ServicesThank you for your kind words. Always a pleasure!

Kind regards
Harpinder
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Review of

Washwood Healthcare Services

from Shahid N (Respite Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother spent a week here recently he's been here a few times before and i can recomend this place for respite care.The staff especially Taz looked after him and kept me informed on how he was doing. I will be using this place again i the future.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words, your brother and family are always welcome. All the best from the Washwood team!
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Review of

Washwood Healthcare Services

from K M (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom's had a lovely experience here for 2weeks she has enjoyed it that much she doesn't want to leave but would highly recommend and the staff kal and manager Andrew are brilliant definitely will use again
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words Kath, I'm very pleased that your mum was so comfortable in our home, she's always welcome back! All the best
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Review of

Washwood Healthcare Services

from T P (Sister of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was nervous at first about putting my brother here due to some negative reviews, but after 2 months I have to say he has settled in so well, he so well cared for!! The food is fab, he has his own room which is great, and the most important thing is the carers they are fantastic, he loves them, Taz and
Andrew and others go above and beyond, they gave him clothing and goodies so very kind and good natured, good people make a good home. Plenty of activities like dancing, shopping etc, if my brother is happy then I am. Thank you doesn't seem enough for the hard work they do, but thank you it is.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesAfternoon Tracey,

Thank you for your kind words. Your brother has settled in extremely well and is a big personality in our home! A massive pleasure! I'll feed back the lovely comments to the care staff. Thank you
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Review of

Washwood Healthcare Services

from Thomas S (Grandson of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has recently attended a respite period at the facility, I would like to thank them massively for the way they have cared for my Nan in her time with them. The staff have all been amazing with frequent updates on my Nan's activities etc whilst on her stay. It has really been a pleasure to see
how happy she has been whilst away considering as a family we were really concerned heading into this as she doesn't usually settle away from home. Honestly could not recommend this facility any more than I already do! Excellent work by all involved.
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Review of

Washwood Healthcare Services

from Zoe S (Granddaughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has Alzheimer's and she was placed here for respite care. The staff are all brilliant, they regularly send photos and videos of the activities my Nan is doing and how she's getting on day to day. We are also able to phone and speak to the staff or to my Nan at anytime, which I think is brilliant.
Within
a few days of my Nan being placed here, we noticed her opening up more, talking more and being more open to taking part in activities that she normally wouldn't want to do.
My Nan can be a picky eater (she also had diabetes) so the staff have ensured she's eating things she likes and will enjoy whilst also keeping an eye on her diabetes.
Overall, I'm super impressed by everyone I've spoken to from the care home and how much they genuinely care for the people they're looking after. It's never nice to have to place someone you love in the hands of strangers, but seeing how lovely everyone is and how caring they are has made it all so much better for our family. Thank you all!
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words. It has been a pleasure to look after your nan and I'm so pleased that we could offer you peace of mind. Always welcome back, take care!
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Review of

Washwood Healthcare Services

from L B (Sister of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here genuinely want to help you. Very kind and trustworthy. I have spoken to a couple of members of staff who were more than willing to help. My brother was looked after here with kindness. Thank you to you all.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words, I'm pleased that you are happy with how we support your brother. Take care, Harpinder
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Review of

Washwood Healthcare Services

from Patricia R (Sister of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot put into words what Grassmere Care Home have done for me and my sister. My sister (is/was a resident of their care but at the moment she is in the care of the NHS as she has become so poorly in time I would like to think she would be able to come back to Grassmere because they are all wonderful
to my sister and also myself.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words. Your sister has been an absolute delight to look after and she's a big character at the home. I'm pleased that you are happy with the care we offer and thank you again for taking the time to highlight this.
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Review of

Washwood Healthcare Services

from J L (Wife of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each time I visit Grassmere to see my ex-husband (separated 17 years but still legally married) I am made very welcome by the kind caring staff, the way they care for my husband is truly kind and compassionate and they all show great patience and understanding with him, albeit sometimes can be more
difficult than others. They don’t just leave him to sit and pass his time alone but encourage him to join other residents for meals and watching TV etc. They always make me aware of anything he might need before I visit so that I arrive prepared regarding sundry items or extras. His laundry is done for him and they keep a check on making sure he is eating and drinking enough fluids etc. They administer his medication as instructed by the doctor and are extremely tolerant when perhaps he’s not keen to take it, also they make sure that when the hairdresser comes he can have a haircut and the same goes for podiatry!
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words, I'm pleased that you are happy with our services. Welcome to visit any time!
Regards.
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Review of

Washwood Healthcare Services

from Thandekile T (Mother of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been twice for respite, I can't thank them enough, the caring and dedicated staff make him feel at home.
They take him shopping. He has been involved in gardening and lots of activities.
My son has learning difficulties but he settled well and always looking forward to the next respite.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words, your son is always welcome at our home and always brings a smile to our faces! Take care.
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Review of

Washwood Healthcare Services

from Russell M (Brother of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Based on my brother's experience he says he likes it and that is good enough for me.
He likes the people and he likes the staff.
He likes the activities that happen within the care home and also the staff help him with his day-to-day care.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words, I'm glad your brother is comfortable.
Take care,
Harpinder
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Review of

Washwood Healthcare Services

from E A (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad has been here the staff have been amazing keeping me informed on appointments and his well being keeping him active and doing fun stuff there's always something for them all to do from cooking, watching movies, dancing and singing going for walks or just chilling. The room and facilities
are just right for him all I have to say is they are doing a great job going above and beyond to keep everyone happy.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for the lovely feedback, I'm glad that you're pleased with the home. Take care.
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Review of

Washwood Healthcare Services

from Stacey C (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this home always. They are lovely and take time out for all. Very caring and always keep you up to date on their progress. They treat you like family and take time out to get to know the person they looking after. Thank you again.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words, Stacey, I'm very pleased that you're happy with our services. Take care, Harpinder.
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Review of

Washwood Healthcare Services

from Layla B (Niece of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grassmere has been an excellent place for my uncle. The staff are very friendly, efficient and are effective communicators. I am very happy with the help and support they have provided from day one, and I believe my uncle appears to be very happy and can see the progress he has been making since coming
to Grassmere.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for the positive feedback. Always lovely to receive some recognition for the staff. Take care.
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Review of

Washwood Healthcare Services

from Kim F (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was at Grassmere for two weeks for emergency respite. The staff were so kind and genuinely cared for the residents. My mom was very settled there and I had complete peace of mind that her care needs were being met. Each time I visited she was looking well and happy. The staff couldn’t do enough
for us and were always welcoming. I felt like they understood our needs and they helped us through a very difficult time as a family.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words. It was an absolute pleasure to look after your mum and I'm very pleased that we could support you. I wish you all the best.
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Review of

Washwood Healthcare Services

from John F (Brother of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home provides an excellent care and support to my brother, who has been in this care home for the last few months. The manager and his staff provide an excellent service at this care home to residents.
Reply from Harpinder Birring, Owner at Washwood Healthcare ServicesThank you for your kind words and I hope that we continue to meet your expectations. Take care.
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Frequently Asked Questions about Midland Care Homes Ltd

How many Care Homes does Midland Care Homes Ltd own?

Midland Care Homes Ltd own 2 Care Homes.

Which Midland Care Homes Ltd Care Homes have the highest review score?

Washwood Healthcare Services & Woodcross Healthcare Services have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Midland Care Homes Ltd to verify any information. View our terms and conditions.