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Care Home Owned by Autograph Care Group in Lincolnshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Autograph Care Group in Lincolnshire

Only the locations & reviews in Lincolnshire for Autograph Care Group are showing below.

View the details of all 4 locations (with 247 reviews) owned by Autograph Care Group

Autograph Care Group Locations in Lincolnshire (1)

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1 Care Home owned by Autograph Care Group in Lincolnshire
Monson Care Home

Monson Care Home, 9-11 Monson Street, Lincoln LN5 7RZ 

9.8 89 reviews
"My father spent a month in the Monson Care Home and was very well cared for. The staff were professional, empathetic and caring throughout.…"   Read all 89 reviews
Location Type Care Home

Monson Care home is a purpose- built care home situated within the bustling city of Lincoln, whilst also enjoying the quietness of being outside the centre. Monson is one of four care homes owned by Autograph Care, who believe that every person should… Read more about Monson Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 50 Rooms
  • from £825 / week

Autograph Care Group Reviews in Lincolnshire (89)

9.6

Autograph Care Group has a Group Review Score of 9.6 (9.620) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Autograph Care Group must have a Review Score.

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Review of

Monson Care Home

from M R (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent a month in the Monson Care Home and was very well cared for. The staff were professional, empathetic and caring throughout. My father was kept well-fed and hydrated and was always clean and well-turned out. The staff were always helpful and accommodating in all my dealings with them.
Thank you very much for taking such good care of my father.
Reply from Heather Robinson, Administrator at Monson Care Home

Thank you for your kind comments. We pride ourselves on being professional, empathetic and caring to all residents. We hope that your dad is still doing well.

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Review of

Monson Care Home

from Pauline P (Sister-in-law of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We called to visit my brother-in-law as he is in for respite care with you. The home was very clean and the staff were very friendly. The garden area is very nice we sat out there for quite a long time. His bedroom was also a good size with a private bathroom which was also very clean. The only negative
is the lack of parking for the home.
Reply from Heather Robinson, Administrator at Monson Care Home

Thank you for the review. We pride ourselves in providing the best care to all residents, and provide a homely atmosphere for the residents, visitors & staff. Unfortunately, due to the location of the home we do struggle with parking. We do have resident parking permits, which we lend out to visitors who visit the home. There are also two public car parks situated on Chaplin Street & King Street (the streets before Monson Street). We can reimburse you for the cost of the parking.

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Review of

Monson Care Home

from L E (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fabulous care and attention. Our mum has never looked so well as what she does now. Staff are excellent. Nothing too much trouble. Keep her safe and very well looked after. Will be forever grateful to them for their attentiveness.
Thank you .
Reply from Heather Robinson, Administrator at Monson Care Home

Thank you so much for your kind words, it means a lot to know that all of the hard work all of our team provide, has not gone unnoticed.

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Review of

Monson Care Home

from M L (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Monson care home is exceptionally lovely. At its core it has the very best and most dedicated team .All the carers, caterers, housekeeping, entertainment and well-being coordinators, receptionist , administrators and managers are exceptional .I have only encountered kind , calm , hard-working , thoughtful
and professional staff. My mother is staying now as a permanent resident after a long hospital admission.She is happy, relaxed and very well cared for. She has been able to have her own chair in her room and other items that make her feel relaxed and at home. she is treated with respect and kindness. There are always activities that are inclusive and well considered. I am impressed with the consistency of the quality of care -as I visit a lot so I feel confident this is a true reflection. In my opinion it is one of the very best care homes in the area, and the team should be incredibly proud of what they provide and achieve. I would recommend to others without hesitation.
Reply from Heather Robinson, Administrator at Monson Care Home

Thank you so much for your lovely comments, your mum is a pleasure to look after. It means a lot to know that all of the hard work all of our team provide, has not gone unnoticed.

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Review of

Monson Care Home

from P R (Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with great care and respect all the time I've been here. The encouragement I've been given to help to walk again has been 10/10. I can't fault any member of staff, they are all so very helpful and pleasant too. I'll miss you all x
Reply from Anna Pacyna, Commercial Director at Monson Care Home

Thank you so much for your kind words, we really do appreciate them. Our door is always open if you would like to visit us anytime.

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Review of

Monson Care Home

from J L (Sister of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was admitted into the home mid August 2024 due to him being in a confused state of mind, upon his arrival the staff have done everything possible to make him feel at home, we were able to take him his own chair and put it in his room, along with other personal belongings. I would highly
recommend Monson Care Home for permanent residency or restbite
Reply from Anna Pacyna, Commercial Director at Monson Care Home

thank you so much for your kind words. Your brother is a joy to look after, always smiling and making others smile in the process. He is a pleasure.

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Review of

Monson Care Home

from T R (Niece of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle came into the home in Aug 2024, he was accepted into the home with the relevant professions sorting paperwork out, they have been so accommodating for him, nothing is too much trouble, the staff are friendly and approachable. They all work incredibly hard and a member of staff in particular
is amazing with the residents with her daily activities, they make visitors and family welcome at all times, they keep us informed by either email or phone call with regular updates
Reply from Anna Pacyna, Commercial Director at Monson Care Home

Thank you so much for your kind words, it means a lot to know that all of the hard work all of our team provide, has not gone unnoticed.

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Review of

Monson Care Home

from Christian M (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision for my parents to go into care due to dementia. They both ended up in Monson about six months ago. The thing that stands out the most is the genuine care, dignity and respect of the management and staff. You can tell that they truly care for their residents and they are always
prepared to go the extra mile. The everyday kindness is ever present. Furthermore the management are very responsive in contact with families and both provide information and answer questions very quickly. Big thanks to the special and exceptional staff of Monson!!
Reply from Charli Angeloni, Deputy Manager at Monson Care Home

Thank you very much for those kind words, It has been a pleasure getting to know your whole family and caring for your parents. I will ensure this review is passed over to the team. We do pride ourselves on the high standards of care we deliver and appreciate your kind comments.

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Review of

Monson Care Home

from G B (Son of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have experience of a number of care homes and Monson is by far the best in all aspects, a very welcoming home, with friendly and efficient staff. The home always looks clean and well-organised. There is always something going on to keep the residents entertained.
Communication with the team is always
good and very prompt, both by phone call and email. The staff are always happy to discuss any issues when I visit.
The most noticeable thing about the home is how calm the environment is, in comparison to other care homes.
I would not hesitate to recommend Monson to other people wanting short or long-term care.
Reply from Anna Pacyna, Home manager at Monson Care Home

Thank you so much for your review and the kind words said. We are glad that all our hard work has not gone unnoticed. Our teams work tirelessly to ensure that our home is welcoming, clean and well-organised.

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Review of

Monson Care Home

from I B (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mother today, it was her birthday. I was most impressed by the level of care and activity that had been organised. The afternoon tea was a nice thought and included all the other residents, for once my mum was the centre of attention. I had a fabulous visit today and look forward to my
next. Thank you Monson for looking after my mum.
Reply from Anna Pacyna, Manager at Monson Care Home

Thank you so much for your lovely review. We are very pleased that your mother enjoyed her special birthday tea, and that you could all participate. She definitely deserved it.

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Review of

Monson Care Home

from Matthew D (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very well cared for and the home is very active in organising stimulating and fun activities, outings and visits from local schools, therapy animals and musicians. I feel he's in the best of hands at this delicate stage of life and couldn't be happier with his care.
Reply from Charli Angeloni, Deputy Manager at Monson Care Home

Thank you very much for a wonderful review, we will ensure this is passed on to the team. We do try to provide active and engaging activities and have a fantastic team who support this throughout our home. We are happy to be caring for your dad and appreciate your comments.

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Review of

Monson Care Home

from Janet D (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Monson for 8 years and has enjoyed the best of care. All the care staff are very attentive and always treat my mum with respect and compassion. The home offers a wide range of healthy and tasty food and the home has a clean and welcoming environment. A variety of activities
are offered to keep the residents engaged and mentally/physically stimulated.
Reply from Adam Welsh, Commercial Director at Monson Care Home

Many thanks for your lovely comments. Your mother is a joy to look after, always the life and soul of our care home. I will pass on your comments to all of our staff, who I am sure will appreciate them as much as I do.

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Review of

Monson Care Home

from Jackie D (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Monson since July.
It is a hidden gem in the area. I was instantly struck by how lovely the spacious en-suite bedroom was and the hotel vibe of their restaurant and spacious lounge.
All the staff are so caring and friendly from the reception team through to the senior
team and manager.
As a family, it was a difficult decision to make to find a home for my mum who was struggling with bereavement and dementia. But I am constantly saying how lucky we were to find this one!
A special shout out to one of the ladies who is the most amazing activities co-ordinator!
Thank you
Jackie
Reply from Anna Pacyna, Home Manager at Monson Care Home

Many thanks for such kind comments - whilst we're a bit biased, we think we have the best activities co-ordinator in Lincoln.

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Review of

Monson Care Home

from C S (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, Monson Care Home
is second to none. My mother has been there for 14 months and the care and support they give her is just amazing, she speaks English but is Italian and with dementia it's a challenge but they rise to it 100%. Can't speak more highly enough
of the management and
staff. Keep the good work up Monson Care Home.
Reply from Anna Pacyna, Home Manager at Monson Care Home

Many thanks for such a wonderful review. We will pass it on to the team.

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Review of

Monson Care Home

from Sarah B (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here for 4 weeks for emergency respite. He leaves tomorrow, so I wanted to let people know about this care home. Anyone who rates this facility any less than 5 stars is not seeing what I have. As a carer I have worked in some homes that I wouldn't want my dogs in nevermind parents. From
the first day there were several staff members that came and welcomed my dad. Took him to his own room. This room was immaculate. The care and dedication the staff give to each and every individual in their care is second to none. They are very friendly to us visitors too and can me and my brother a meal so we could eat with our dad which was such a lovely touch. I loved seeing activities taking place and how well everyone took part. I highly recommend this care facility. To all the staff, including cooks, cleaners and the washing team thank you so much for everything you have all done, to contribute to my dad being able to come home.
Reply from Anna Pacyna, Home Manager at Monson Care Home

Many thanks for such a wonderful review, we're delighted with your comments and will ensure they're passed to the staff team.

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Review of

Monson Care Home

from C S (Respite Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A warm welcome and introduction to staff and some of the residents. Shown around the residence more fully during the following day and activities available if so inclined. Free to use general rooms or to stay in own room if wished.
Reply from Anna Pacyna, Home Manager at Monson Care Home

Thanks so much for your kind comments. Our activity co-ordinator works really hard to make sure there is always something engaging for our residents

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Review of

Monson Care Home

from Sarah J (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital to an Assisted Recovery Bed at Monson Care Home, and is now in short-term care at the home whilst we plan for the future. My mum is a different person since coming to the home. She is settled, calm and content, and this is all down to the amazing care she receives.
The home is clean, cheerful and full of life. Mum joins in all the activities planned by the amazing staff, and we have no doubt in recommending the home and all the staff.
Reply from Joanne Varey, Activities Co-ordinator at Monson Care Home

Thank you very much for your lovely comments, I will pass these onto the staff. Your mother is a joy to be around, she is very helpful and enjoys joining in with all the activities and chatting to the other residents, with whom she has made friends with. She has settled in very well becoming part of the Monson family, which is a testament to our staff and lovely residents.

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Review of

Monson Care Home

from R C (Friend of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend speaks highly of his care when he is in for a short stay or a longer stay, he compliments the staff for their attention to detail, the food and the frequency of tea and biscuits. Cheerful staff and very obliging, nothing is too much trouble, he especially enjoys the musician, the animal visits,
and the sing songs, all credit to the entertainment manager.
Reply from Joanne Varey, Activities Co-ordinator at Monson Care Home

Thank you for your lovely comments, they are very much appreciated, and we will be sure to pass on your feedback. The whole of our team work very hard to make sure that all our visitors feel welcome and at home, sometimes the small things, like a cup of tea, are what stand out the most. You are welcome to visit us anytime.

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Review of

Monson Care Home

from Sue V (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was admitted here by chance after a referral from the hospital. He had suffered a breakdown caring for our mother who has dementia. The staff made a point of getting to know him quickly, they seemed to genuinely care for him as an individual and he recovered well with their help. After a
week we arranged for our mother to join him. On all our visits to Monson, we witnessed a homely, cosy atmosphere and the staff were always cheerful, helpful and patient, never appearing stressed or under pressure despite the challenges of caring for such a range of needs in the residents. They communicated well with us throughout our parents’ stay. We felt overall that they were very well looked after. Our Dad enjoyed the lunches provided but would have preferred a more substantial meal in the evening. Our parents are now back in their own home with daily carer visits, however, Monson Care Home would be high on our list when considering any future respite care or longer-term arrangement.
Reply from Anna Pacyna, Home Manager at Monson Care Home

Thank you for a wonderful review. I am pleased to hear of your positive experience with the team. We hope to see you again.

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Review of

Monson Care Home

from Keith W (Son of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted with a very warm welcome and booking in was efficient.
Staff have always been very friendly.
Telephone enquiries have been dealt with promptly.
Reply from Anna Pacyna, Home Manager at Monson Care Home

Thank you for your kind comments - we will pass your compliments on to the staff team.

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