Care Homes Owned by E C Investments (Gloucestershire) Ltd in Herefordshire

My wife entered Birchams in the mid stage of dementia, it continued to the late stage when she did not respond to my presence. All the staff were helpful and smiling! A very pleasant care home

Mum says she enjoys living at Birchams Grange and she seems calmer, more relaxed and happier now than she was at home. I think it's because living at BG is like being on holiday!

My mother was extremely well looked after for three and a half years. From management to carers, there was always a sense of unfussiness but real care and kindness. I can not thank Birchams Grange enough for the professionalism and sensitivity that the staff showed in the last few days, and last hours, of Mum's life. A wonderful place and a wonderful team of people.

The home is outstanding in every way!

The manager & assistant manager are exceptional and a credit to Birchams Grange.

I have been at Birchams Grange for a year, during which time I have been really comfortable & well looked after. The staff have been most helpful & caring & I shall be sorry to leave.

My mother was very poorly when she came to Birchams Grange from hospital. The care & attention she has received whilst being there has been first-class. She is now eating & drinking more, has gained weight and is so much happier. She has become more sociable and is returning back to good health. At 90 years old, her cheeky self has returned and it's a huge relief to know she is loved, cared for and thriving. All down to the wonderful team at Birchams Grange.

Very impressed with the location, and Birchams Grange itself, staff very pleasant and caring. Decor and facilities clean and pleasant. Rooms are good with comfortable beds and good en suite. My husband was most impressed with the bath!

I have had a really happy time - marvellous food, great care and I look forward to visitng again next year.

Care and facilities are excellent. Staff couldn't be more caring and helpful. Father's room is a little small but was made available at short notice.

Mum has been at Birchams Grange for two years and I have always found the care to be of the highest standard. It is refreshing to see the staff encourage residents to get involved in activities, trips and entertainment. The staff always appeared to be committed and motivated towards residents' care and always have a friendly welcome and smile for families visiting. Birchams Grange have a great team.

It is never a problem to visit at short notice and always find the resident looking clean, tidy and well cared for. Great that I can take my dog to visit too. The resident gains great pleasure from this. The home is very well run and we feel lucky to have the resident residing here. Thank you.

I am very pleased to see her in good spirits and well cared for.

I have always been impressed with the standard of healthcare at Birchams Grange, keeping me well informed, and the management of the recent Covid outbreak was excellent. The staff are amazing, very kind, friendly, and happy to chat, although they are always busy! Trips out are arranged, eg. to see the beautiful bluebells flowering on the slopes of the hills in Spring or to a meal out locally. It is also possible to walk to the nearby woodland café for a change of scenery.

My experience with Birchams Grange has been incredibly positive. It was a hard and emotional decision to put family into care, but the managers and team have made it as smooth as possible. I am very satisfied with the care for Mum, she is settled, looks beautifully presented and I know she is safe. The staff treat her with respect and speak to her as a valued person with humour and fondness. There have been a few minor teething issues with Mum settling in due to her dementia and huge change in living conditions but the communication and support has been great. I feel confident we all have the same aim of making sure Mum has the best quality of life possible. Although the care is predominantly for Mum, I feel supported too and I am certain and thankful that this is the right home for my mum.

The staff here have been so kind and thoughtful during my mother's time here. Her mobility has improved and all the staff are patient and understanding and have all taken the time to get to know her properly which, as a family, means so much to us.

The managers are outstanding, with a hands-on approach. They are close to all residents and communicate well with their families. The care offered allows residents as much independence as possible, whilst recognising when assistance is needed.